Dismissal experience in store. Waited FOR EVER, no one seemed to carry that there was a massive line. There was only one girl that really seemed to be trying to get thru the huge line, the rest of the employees walked around, went into the back, did whatever they could do NOT help people and get everyone out faster. Sad experience, I wouldn't recommend...but I mean Spectrum offers the best service in our area, so we are stuck. read more

Let's see brand new beautiful building to help customers. I have been here twice over the last three weeks and each time only one person helping customers. Average weight was 30 to 45 minutes. The gentleman who was helping people was very polite and professional. Yet with this beautiful building more attention to customer service should be given. Maybe try adding another employee and it would make all the difference in the world. I would keep the rating from 1 to 5. Considering though I've been in two times and each time it was similar a line of people and only one customer service representative that is the reason I get the one. Now you know why I was cutting the cord read more

Spectrum - Nice new building. No staffing. - Television Service Providers Near Me - Riverside, California

The efficiency at this location is laughable--totally a joke --but oh well, Get a postcard that says come in and swap out your modem for a new one---then STAND in line for an eternity while ONE person works one of almost a DOZEN desks!! For the last 5 DAYS I have been unable to sign on to Charter and view my email---on outside chat groups there are literally hundreds and hundreds of Spectrum complaints---all regarding outages The FaceBook page has any number of people BLOCKED as there have been so many complaint Oh and BTW --I have be a Charter/Spectrum customer for over 20 years--- this will surely be the last !!!! read more

The provider itself is very inconsistent. The internet drops frequently and the service at this store is slow.

Was here at 730pm. They had the doors locked and wouldn't even acknowledge us standing at the door. There were two employs with two clients inside. Only one employee was working while the other guy just stood there leaning on the counter ignoring everyone at the door. Poor service and lazy employees is what this store is about. read more

Spectrum - Television Service Providers Near Me - Riverside, California

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The Riverside Store is extremely slow. Someone else called it worst than the DMV and I agree. There is only 2 people working and they are sooo slow at any task. I didnt know you would need an appointment to be pretty much seen. I've been waiting already 30 min and I'm 11th in line still! I came I'm at 12th in line. I even came thinking it was before the lunch rush "11am" and I'm still waiting. read more

Spectrum - Only 2 people working - Television Service Providers Near Me - Riverside, California

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The set up at this store to drop off WiFi equipment is absolutely ridiculous. I understand signing in to keep things flowing for those coming to set up service-- But to have someone who is simply trying to return the rented equipment, sign into a queue and then wait for 30 minutes is mismanagement. It took less than 5 minutes to actually check in and sign off on the equipment. Figure out a new system or hire more than two people to work at a time. read more

I have been with Spectrum for many years now. The rates at at there breaking point for me. What really brings me angst is I'm paying for the Gold package and most recently there are a number of channels I have no access to. So is there another device to pull even more cash from us. Spectrum Cellular has really good plans, what sucks is you have to purchase a new phone from them, really!! Just more gouging!! Spectrum flat sucks! read more

Only one person working and a long line of customers. Multiple people walked out. One person stated upon leaving, "What a cheap company". That about covers it. read more

Worst internet service!! And lookout for that house line they will add it to your Service without consent. How the hell was I being charged that extra 12.99 for something I did not tell them to add. They said it came with the bundle I told them I still didn't want it to be added because I knew it would be free for maybe the first month then I would start being charged for it when it is not needed or used. Like who even has a house line now in day's?? NO ONE!! I'm a very unhappy customer!! read more

I received a promotion in my monthly bill to add DVR services to my television services. It sounded like a great deal so I called and told spectrum to go ahead and add it to my plan come to find out the offer is only for new customers and I am not qualified! I feel that this is false advertising! Why would company give perks to new customers and not give to loyal customers? Guess I will be shopping someone else for television plans. read more

Spectrum - Television Service Providers Near Me - Riverside, California

After contacting corporate, they reached out and kept updating me on their progress. The issue was resolved.

I just got off the phone with Spectrum, this problem has been happening at my house since September (5 months). It started small at first, and the customer service reps just kept blowing me off by doing a device reset. It's now to the point where my kids can't do school, we can't work from home, and we can't watch TV without dozens of freeze ups, if it works at all. I have had 3 technicians out in the last month or more, and about 10 calls for service since September. They told me that I couldn't get credits for poor/non-working service until the problem is resolved. I finally cancelled my service because we can't do anything with our internet. The cancellations department will only credit you for the current month, no matter how long the problem has been happening. I called the billing department and they only credited me for 21 days of service, even though they have documentation going back to September. They said, "I'm sorry you've been having problems but it's not our policy to credit you back any more than we have to... that's what my manager said." So.. the longer you wait, the more you lose. read more

My internet goes out, I replace the modem, but it seems a technician needs to come and find the issue. Because they don't have technicians working "in my area" after 4pm weekdays I may be stuck over a week without internet. I guess this is what I get for choosing spectrum read more

Ahh Spectrum....if you want to find out if you are a valuable customer, just sign up for Spectrum. 3 months after a sale of a home a PINK NOTICE arrived in the mail from a Collections Company. They said we owed for unreturned equipment. For a box worth less than $3, they were demanding $120! Problem was equipment was given to new install tech with no verifiable receipt....MY BAD! Three hours of grueling phone calls between Spectrum and the Collections Co. ultimately leading to us caving in and paying the amount THEY said we owed. My credit could have been ruined in just 4 days had we not "yelled uncle". One of my calls the Spectrum assoc. actually admitted that it "was a common occurrence" that equipment doesn't get scanned in. THANKYOU Spectrum verifying for all that read this why people hate your company! read more

Asked for the lowest rate possible after promotion ends. I now pay 73.97 for tv Internet 58.99 voice 19.99. Absolute ripoff. They have monopoly or close to it on the service there. A total of $152.92! Asked for a lower speed internet...they said sorry we only have 100mbps which means 58.99 is the lowest. Representative was no help in suggesting other ways to lower the bill. If anyone has a better service with another company in the big bear lake area please let me know. read more

Just stopped in to sign up for new internet and tv services since I was having issues online and Charles was an amazing associate to talk to. He listened to my concerns and questions and gave me reasonable recommendations and advice. Would happily come back to the store thanks to his service. Went above and beyond to make sure I was satisfied. read more

I returned my cable box equipment to Spectrum & cancelled my TV service one week into the month, but was told that I had to continue to pay the full amount for the next 21 days, even though I no longer had the service. Disappointing, no courtesy of a pro-rated bill, even for a long-term valued customer. read more

Signed up July of 2020 and is now February 2021 and 4 technician visits and still really bad signal . Live up in the Canyon crest area . Buyer be were. read more

Literally the worst customer service ever. There is absolutely no urgency from the employees. They all drag their feet and take their time laughing and joking with each other when there's a huge line outside of customers waiting. There doesn't seem to be any management on the floor directing. It's ridiculous read more

The internet sucks really at night time especially when you get into a movie or your favorite show it starts buffering.You can turn it off then back on it still doesn't help. They even had the nerve to go up on my payment like I got a raise I'm not even working read more

Stay away! Not good service. I have NOT been happy with Spectrum since I signed up. No one told me once you open the Apple TVs you're stuck. I'm being charged for Apple TV's that I can't send back. Over $300. Now, service is going to be disrupted. Spoke to a supervisor and all he did is explain why he won't help with billing and oh well. How are customers supposed to try them out without opening them? I'm going back to AT&T. read more

Customer service sales people over the phone are to pushy, and annoying. They don't listen unless is how they can sale a bigger package. I'm so disappointed because I was with the company for many years. I'm moving so I don't need Internet where I'm going. But seriously some of this sales men in my opinion they scare me. they need to retrained again. read more

Terrible customer service, and shady promotions, my bill has constantly been increasing since June, I pay almost 200 a month. I've called customer service repeatedly to lower my bill, only to be placed on hold over and over, and then hung up on. read more

I came to this store recently during covid and it was ridiculously overcrowded. They weren't following any social distancing policies, there were too many customers in the store all shoved inside. It was disappointed to see that they don't care about customers' health and safety. There were more than 20 customers and the wait time was ridiculous to speak with a representative. read more

Spectrum is awesome I enjoy nothing more then sitting down watching a football game and the constant interruption freezing delay lag I also enjoy the constant interruption to my internet service you have to continually call them but nothing ever gets resolved one excuse after the other it must be the main box down the street it must be your neighbor your dog chewed up a cable Maybe but our service is great LOL the only cable company worse than Spectrum in my experience was Charter do yourself a favor choose another provider read more

This is the worst Internet I've ever had the misfortune of using. It never works for more than a few hours at a time. When it does work, it's slow, and crashes constantly. I'm moving in a few days, and I can't wait to have dependable and reliable Internet again. Anyone considering this company should pay the extra money, and pick a different company. read more

AND AGAIN!!! Cable is out. Internet is okay, just cable out again....sigh, spent an hour on the phone with 3 different people, and yet still no service. I'm not sure they know what the actual issue is EVER. I think they are scripted to say certain things, because before I was even asked what the actual problem was (other than knowing it was a cable issue - not internet or phone), the first two people were telling me 'you have a weak signal' and 'your cable line is old and likely needs to be replaced'. The problem with those theories is that my internet was fine & I had 5 bars. The third person really wanted to help and actually asked what problem was I experiencing, but after I told her the channels just went black and had no sound but the title bars were there and were accurate, she said I need a technician to come out to troubleshoot. Problem is I Dont Have Time for that bcuz I am not taking time off work for the cable guy. My weekends are way too busy with other responsibilities and tasks to sit around and wait. Guess I will have to wait until next month and hopefully I'll get a bit of time to waste on them....sigh...frustrating. read more

I just spoke with a representative from Spectrum. I was told I could only get 100 Mbps for $65 a month and if I didn't like it, I wasn't in a contract. Gee, what wonderful customer service. I told the representative I didn't need 100 Mbps and her response was that they kept getting low customer satisfaction ratings because people thought they wanted slower speeds for less money, then they weren't happy with the lower speeds. Well guess what, I'm not an idiot and I know exactly what a speed of 24 Mbps that they only offer to lower income people works, and I had 3Mbps before and it worked just fine. So since she the only thing she seemed to care about was their "customer satisfaction rating," I'm making sure to let them know I'm a customer and I'm not at all satisfied. As soon as I find a way out, I'm getting out of Spectrum. read more

great customer service! kind and fast. went above and beyond to make us happy and offer the best deal availabl. thanks!!

I have to say one thing about Charter Cable, their 'Spectrum' certainly is consistent... Consistently unreliable, consistently charging hidden fees and blaming them on the government, consistently lying about their speed, consistently horrible in every way. read more

Spectrum - Television Service Providers Near Me - Riverside, California

Charter subcontractors trolling neighborhoods to drum up business. I encountered and extremely rude one today, CA License Plate # 29745S1, black toyota, pick-up. He actually introduced himself as a Charter employee. I confronted him on that one and he backed down to contractor status. He was verbally offensive. Another solidifying factor, I will never be a Charter customer again. They are the worst and can't even hire decent sub-contractors. read more

The driver of one of their vans was driving VERY reckless trying to snake thru traffic! Cut me off way past the end of a merging lane with no care of wrecking either vehicle. I watched him do 3 more lane changes cutting off other vehicles without using a turn signal. This was on the southbound side of Van Buren between Limanite and Clay. This was a white Spectrum work van. License plate 61906G2 Veh# 174390 Safe Driving ID# T112LA read more

This is the best spectrum store in Riverside the staff here is always very helpful especially Porsche she is the best she always has a great smile very professional and always willing to serve thank you spectrum read more

Yes, I have internet service with you guys, NO I do not want your free not free streaming service! It's very annoying that you guys keep calling and calling and calling and calling! Your internet service sucks, by the way, and NO, that does not mean that I want to upgrade my internet. Now, I know this is not the call center that has been harassing me, but you can go ahead and pass the message along to let these offenders know that nobody likes cold calls from charter! If I wanted to get streaming service, or any other one of your crappy services, then I'll contact you, but until then, LEAVE ME ALONE! read more

I had to stop in to drop off my equipment becuaseni stopped my service. While the service itself was decent quality and price and probably 4 stars, the turn in process was ridiculous. Upon arrival, I checked in, and there was only a few customers, only 2 tellers were working, while one was counting cash. I waited for 35 minutes just to give them their own equipment back. This should be a 5 min thing. By the time I left, there was 12 people in the que waiting to be served. read more

Spectrum - Television Service Providers Near Me - Riverside, California

Canceled my TV service and returned boxes on 20th of the month, subscription was from 18th of the month, fine print on bottom of 2nd page of bill says no pro-rated cancellations...billed and extra $200 for nothing! This company will price gouge you for anything so WATCH OUT! read more

Long lines just to return in. Cable service is ok. The store is awful. There is standing room only, and very tight at that.

Why in the world would you have 2 people working on a Saturday? Makes for a very long wait and poor service!

This is to show just how terrible Spectrum's Internet and TV service is I am caring for a family that who's mother has Alzheimer's she's 98 years old. Her daughter is 76 years old so she needed some help. Her brother came down From New York for three months to help Her care for their mother his boss was allowing him to work from home via Internet however every other day the Internet or the TV is going out for one reason or another to the point where his boss demanded that he return home because of terrible Internet service Which he needed to complete his work assignments due to spectrums terrible Internet service he hast to return home and is unable to help care for his mother. The sad thing about the whole situation is Spectrum monopolize the area where there's not very many Internet services available, so not only do they monopolize the area, but they monopolize it while giving you terrible service get your act together, Spectrum. read more