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Spectrum

Spectrum

(273 reviews)

Recently went in to get a new iPhone 17 Pro max. I had a iPhone 14 pro max 256gb phone in which I…read moreowed $66.00 on. He told me I could just upgrade they would pay the balance and I can turn it in and get a trade in value for the phone. What the tech failed to tell me was 1. if I paid the phone off, I could trade it in and get $100 credit plus the trade in value. He told me I could just upgrade I would not have to pay the 66.00 balance. 2. When I turned in the phone Assurant, the company that gives you the trade in gave me 67.00 credit. If I was to have kept the phone, I could have sold it on the secondary market for $250-$400. Remember this was a Pro Max with upgraded memory. So I could have paid the $66 and either got the $100 trade in plus the value or sold it myself for much more money. I called customer service and explained the situation and they said they understand but I would have to go back to Spectrum location and try to resolve it there. I went to this location and explained the situation and first was told that they have no say in what the value of the trade in is so they are not responsible for that. I need to call assurant and speak to them. Good luck getting an actual person on the phone at assurant, I still haven't been able to reach a person to see how they determined the value of my old phone. My suggestion is that if your phone is almost paid off, pay it off and sell it on the secondary market as you'll get 3 to 4 times more than what Assurant will give you. I must say I have been a customer with Spectrum for many years and up to this point have been happy with the quality of their service and their customer service. The only positive note I can say about this incident is that the phone customer service ladies I dealt with were amazing. Listened to my problem and were not only empathetic but truly wanted to resolve my problem. Hope I can get a proper resolution to this issue.

Just added new cel phone and had to go back there few more times just to start new phone…read more I wish I can find other providers but unfortunately have no choice where I live I didn't receive any messages I thought it was set by them but it wasn't so I had to call and fix to make it receive messages after over month!!! I Don't like Spectrum their WiFi Service is always shuts of and stops with some reasons too many times I definitely will chage to others if I ever had other choices they are the worst I ever had

Cityside Fiber - Cityside Fiber Internet is now available in Dana Point. Enjoy  Gig-speeds, no buffering, & WiFi that can cover your entire home & backyard!

Cityside Fiber

(115 reviews)

One month service now and it's mixed. Installation went smooth and the employees I dealt with were…read moretop notch. Today we have an outage and it's going on 5 hours with no update. Have two people that work from home and it impacted us. Can't reach a live person to see if it will be down tomorrow in order to make work plans. Understand everybody has glitches but need a better system on informing people about outages. Still won't go back to cox.......yet.

Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

PCN - isps - Updated May 2026

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