My boyfriend and I initially came here just so he could pick up his replacement phone. Well, I…read moreended up making the switch from AT&T to T-Mobile because they were having a promotion and Juan the store manager was super attentive! He was really quick with the process, informative, and super friendly. I really recommend this T-Mobile store if you're looking to get service.

Came in to the store today 5/8 to get my screen protector changed, checked in & the associate…read moreconfirmed he had the screen protector in store, waiting 40 mins to an hour for the associate to let me know he couldn't change my screen protector because they "don't do it in THIS specific location" extremely frustrated they could've told me that from the beginning instead of having me wait for so long for NOTHING. Come here if you want to wait 1-2hrs

So I went in for a screen repair and they fixed it no problem but when I went to take a photo my…read morecamera failed. So I immediately went back they "fixed" it. 2 weeks later my camera failed again. So I went back and when they tried to fix it, they couldn't. I was told they'll order a replacement to fix it. I had to wait an entire month for it to come in. I took it back to get repaired again. Walked out happy thinking it was fixed. But guess what, 2 weeks later my camera failed again. So I went for a screen repair and left with a broken camera that they couldn't fix. Wish I could get my 250$ back because they broke my phone so now I have to save up to afford a new phone.

I do not recommend Mobile Fix at the Moreno Valley mall…read more I took my phone in to have a cracked screen replaced. From the moment I walked in, the employee barely communicated with me and seemed uninterested in helping. Before agreeing to the repair, I specifically asked him to make sure my phone was still functioning properly before replacing the screen. He simply nodded and said yes. About two hours later, I got my phone back, and the very first thing I noticed was that the new screen was popping out of the phone. When I pointed it out, his response was, "Just don't put it in your pocket because the screen can come off." Seriously? That's the quality of work I paid for? When I got home, I also realized my Bluetooth no longer worked and some of the keyboard letters weren't working either. I returned to the store, and instead of taking responsibility, they told me they could fix it--but only if I paid more money. They damaged my phone during the repair and then expected me to pay again to fix the problem they caused. The workmanship, customer service, and communication were all unacceptable. The technicians refused to take responsibility and had made me come back to the store a couple times, wouldn't issue a refund, and acted like none of this was their fault. Save yourself the frustration and take your phone somewhere else. This was a complete waste of money and one of the worst customer service experiences I've had.

Unbelievable service! I dropped my phone off on Monday June 2nd and picked my phone up the next…read moreday. Service was extremely fast and great! Phone works better than it ever did. I will continue using this service. Best Cell Phone repair company I have used and I have went to many companies. Elizabeth helped me with my phone and she was so nice and provided great service. Great Prices for Great services. I tell all my friends to go here and I live in Corona. Well worth the drive!

Great service and a nice guy. My daughter shattered her iPhone 7. A friend suggested this place. He…read morefixed it in about 30 minutes for $75. It looks brand new!! Thank you. I highly Recommended this place!!

Quick service. Good service. One of the workers is a bit dry but let's just say he cuts to the…read morechase. Otherwise I'm very satisfied with the service. I was able to get a same day apt & they're open til reasonably late.

Everything needs improvement they tell you that it will be done the next day we call no answer we…read morecall again no answer ...then we called yet again they tell us to come in the morning that it will be done we her there and the incompetent worker Thant can barely speak English his name was Mukesh says they couldn't fix it I was like why didn't you tell us that before you've had the PS5 for a week ... he has the Audacity to say it had roaches in it I looked at him because I could barely understand what he said I had to ask him that question again I said what did you say? He said yes there were roaches inside the game. I looked at my daughter-in-law and I told him he's full of shit. Get your game and let's go. ((so I tell him then give me my game back. He has a nerve to walk out to the trunk of his car and get my game council from his car so if there was roaches in there, why would you put it inside of your car make that make sense ))The point of the matter is he could've been a bit professional he said this in front of customers and I know for sure I do not have roaches in my house. I literally took it down the street to another company, they fixed it in less than an hour I even told him about my horrible experience and he told me there wasn't anything inside my game council and I couldn't be more happier. Don't do business with these people at CPR They are ridiculous. And they are liars...Take the time and go to uBreakiFix down the street . only because it's necessary to give them a star I had to give him a star, but I wouldn't give him a star at all because their service was crap.

Came in and switched and ISA was amazing noT only did she go pick up our phones her self we had…read moresome troubles trying to receive info and she took her time and went through a list of over 20 zip codes to find the specific one we needed and to add we received them that day with in an hour Amazing!!

From the owner: Boost Mobile And Virgin Mobileread more

I went to upgrade my phone from an old Samsung to a new Motorola. The guy who helped me said that…read morehe couldn't transfer data from my old phone to the one he sold me. He wouldn't even try. After backing everything up on my computer, I did the transfer at home, and wouldn't you know, it worked just fine. I think he was lazy or brand new and didn't know what he was talking about. 2 stars because the wait wasn't bad, the store was staffed well, and they also had my phone in stock when other places around us didn't. I also had to make an extra trip to turn in my old phone when it could have all been done in the one visit.

We had an excellent experience at this T-Mobile today. We had multiple, complex needs, and were so…read moreimpressed with and so grateful for the help we received from Mobile expert Chris. He was the kindest, most patient customer service rep we could imagine! Everyone in this store was great. Chris took good care of us and got us the very best deal! Thank you, Chris and team!

Horrible customer service. First of all if you call their 800 number you will wait FOREVER on the…read morephone and this is when you request to start a new account. I've been on hold for 20 minutes now and still waiting. I've been to this location once before when I wanted to start a new service; I waited in line for 15 minutes before a customer service rep told me that their servers were down. I should have remembered that before signing up with this mobile phone service Budget Mobile Lifeline. The on-hold message is telling me that I can go to their website ( www.budgetmobile.com ) and can chat immediately with an operator using LIVE support. This is false. When I tried to do that, it was just a form that I could fill out and someone will e-mail me later. Sounds like they don't want to talk to me. The cell phone service provider of Budget Mobile Lifeline does not want anymore new customers. My main reason for calling them was because they phone they sent out for my new service was broken. It would not hold a charge. I liked the phone so I was willing to pay to get it fixed on my own dime but the repair shop says that parts for this phone are not available, he tried ordering it twice and even spoke with his vendor personally about it. So now I've been out of a phone for 30 days and you know how it feels not to have your phone on you. Finally, after 25 minutes the on-hold machine offers me an option to leave a call back number, they will save my place in line and call me when an operator is available. For some reason I am doubting this. So far this is what I'm getting from Budget Mobile Lifeline: 1. Don't call us on the phone because we won't answer. 2. If you do call us, we'll ask you if you can take a rain check on chatting with us. 3. You can try to reach us by live support but again, we'll tell you to take a number. 4. If you try to be slick and visit our location, we'll come up with another reason to not help you. 5. If you order a new phone from us, it's not enough that we're saving so much money on labor because no one answers the phone, we'll also send you a bum phone that we've recycled because we want to make even more money on a cell phone service that you are not using. 6. We don't even have time to claim our business Yelp page, what makes you think we'll have time to speak with you. 7. If you were looking for great customer service from Budget Mobile Lifeline, you got it wrong bub, try some of our competitors like Verizon, Sprint, or T-Mobile. Thanks for trying to shop at Budget Mobile Lifeline Update: Finally someone called me back after an hour of waiting. I could have been on hold for an hour and a half? They told me to send it back and I said who was going to cover the postage. They said, "You will have to shoulder the burden". After stating my case for another 5 minutes the service rep agreed to send me out a phone and I wouldn't have to send the old one back until I received the new one but that I would still have to pay the postage. Oh well, you get what you pay for right?

Good service the girls are helpful and knowledgeable , I definitely recommend this placeread more

I want to give a huge thank you to Jonathan, the manager at the Moreno Valley AT&T store. After…read moredealing with a very frustrating experience at another AT&T location, Jonathan went above and beyond to help me. He immediately listened to my situation, understood the problem, and took care of everything quickly and professionally. What had taken me hours of phone calls and multiple trips to other stores was resolved in minutes once Jonathan stepped in. He was courteous, knowledgeable, and treated me like a valued customer, which is what good customer service should be. If you need help with your AT&T account or devices, I highly recommend visiting this location and asking for Jonathan. He turned a terrible experience into a positive one, and I truly appreciate his excellent service.

Jonathan was great! Helped me figure out my trade in issues! Appreciate it. Thank you!read more

Veronica gave me incredible service! It was with out a doubt the best service I have had in a long…read moretime!

Malik goes above and beyond the call of duty. He is a tribute to the company. He helped me with a…read morescammer.