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    Boost Mobile Premier

    4.3 (6 reviews)
    Open 10:00 am - 7:00 pm

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    2 years ago

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    5 years ago

    This is by far one of the best boost mobile store I have been to. The staff is friendly and knowledgeable, very professional.

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    Budget Mobile Lifeline - This is me trying to get customer service on the phone!

    Budget Mobile Lifeline

    (1 review)

    $$$$

    Horrible customer service. First of all if you call their 800 number you will wait FOREVER on the…read morephone and this is when you request to start a new account. I've been on hold for 20 minutes now and still waiting. I've been to this location once before when I wanted to start a new service; I waited in line for 15 minutes before a customer service rep told me that their servers were down. I should have remembered that before signing up with this mobile phone service Budget Mobile Lifeline. The on-hold message is telling me that I can go to their website ( www.budgetmobile.com ) and can chat immediately with an operator using LIVE support. This is false. When I tried to do that, it was just a form that I could fill out and someone will e-mail me later. Sounds like they don't want to talk to me. The cell phone service provider of Budget Mobile Lifeline does not want anymore new customers. My main reason for calling them was because they phone they sent out for my new service was broken. It would not hold a charge. I liked the phone so I was willing to pay to get it fixed on my own dime but the repair shop says that parts for this phone are not available, he tried ordering it twice and even spoke with his vendor personally about it. So now I've been out of a phone for 30 days and you know how it feels not to have your phone on you. Finally, after 25 minutes the on-hold machine offers me an option to leave a call back number, they will save my place in line and call me when an operator is available. For some reason I am doubting this. So far this is what I'm getting from Budget Mobile Lifeline: 1. Don't call us on the phone because we won't answer. 2. If you do call us, we'll ask you if you can take a rain check on chatting with us. 3. You can try to reach us by live support but again, we'll tell you to take a number. 4. If you try to be slick and visit our location, we'll come up with another reason to not help you. 5. If you order a new phone from us, it's not enough that we're saving so much money on labor because no one answers the phone, we'll also send you a bum phone that we've recycled because we want to make even more money on a cell phone service that you are not using. 6. We don't even have time to claim our business Yelp page, what makes you think we'll have time to speak with you. 7. If you were looking for great customer service from Budget Mobile Lifeline, you got it wrong bub, try some of our competitors like Verizon, Sprint, or T-Mobile. Thanks for trying to shop at Budget Mobile Lifeline Update: Finally someone called me back after an hour of waiting. I could have been on hold for an hour and a half? They told me to send it back and I said who was going to cover the postage. They said, "You will have to shoulder the burden". After stating my case for another 5 minutes the service rep agreed to send me out a phone and I wouldn't have to send the old one back until I received the new one but that I would still have to pay the postage. Oh well, you get what you pay for right?

    Verizon

    Verizon

    (41 reviews)

    $$

    We are so excited 14 pro max here we come! Ask for my Crystal she's increíble! Way to show amazing…read morecustomer service. A great attitude and had all the information for our upgrade. I haven't had good customer service that sincere in a while. She knew all the details and took her time. Thank you Crystal it's people in sales and customer service that truly belong and care for people that sale the most. They reach the highest goals and always become successful!

    They were seriously trying to scam my family!…read more We came to this Verizon location because we wanted to upgrade to the iPhone 12 Pro and they happened to have a BOGO Free deal! We were excited, but of course there was a catch. We can't own the phones until after a 24 month contract. That's no big deal. Here's where it gets weird. We asked prior if they were in stock of all iPhone 12 Pro colors. THEY LIED! They said they were fully stocked of all the colors. Once we actually sat down inside the store and started the process, they told us they were out of stock of gold. My parents ended up waiting 3 days for their phones because they had to get it mailed instead - even though we asked prior if they had the color in stock! Why would they lie? But here's where they were really starting to scam us. The nice salesman was being very deceiving. He would say "I normally don't do this, but we'll throw in some phone cleaners and USB-C charging bricks for free!" Sounds good, right? WRONG. He was lying. Once we were content with our visit, my mom asked for a receipt. The worker refused and said they only do receipts via email to save paper. So once we got home, my mom saw the emailed receipt charged us over $160 for the cleaning materials and charging bricks! He said it was free! They also double charged us for a more expensive plan than we originally agreed on. They scammed us. We called over the phone and they still refused to admit what they did wrong. They finally agreed to give us a refund for the $160+ charge, take back the charging cables, and let us keep the cleaning materials for free. DO NOT come to this location. It is seriously not worth the heartache and arguments between your family. This seriously ruined my day after hearing my father yelling about it all day. Just get your phones online because these people are only here to scam you, lie to you, and overcharge you.

    Boost Mobile Premier - mobilephones - Updated May 2026

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