1. Gut Check Tv

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Gut Check Tv

5.0 (1 review)
Closed • 9:00 am - 6:30 pm

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2 years ago

Good option for streaming service. Good product value, easy to manage & best customer service! Thanks!

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Spectrum

Spectrum

(285 reviews)

Please make it a point to visit this location by appt only. I walked in just to return a router and…read morenothing more. I figured it would not be too busy on a Sunday, I was so wrong. I was here about 90 min. There were about 15 customers ahead of me and they were all walk ins as well. And because a few of them wanted to either buy a new phone or watch, that caused a longer wait. There were only 3 employees working at the counters, plus, they had to take their breaks, so it was basically two employees working through the line of customers. I saw a few customers leave, they were tired of waiting. When I was finally called, the employee let me know an appt is always best because they are the only Spectrum store in Riverside. so it's a busy store. Side note, I was a little perturbed a customer walked in while some of us had already been there over 30 minutes waiting. He then walks past everyone and goes up to the counter and asks to replace a cable remote control. The employee gives him a new one and took the old one back. He then walked out. I didn't think that was right, he should have waited his turn like everyone else. So that chapped my hide a little. But I digress, the employees were nice, it's not their fault Spectrum doesn't hire more employees at this location. They do the best they can and they do take the time to help each customer with their requests. Just remember, if you walk in without an appt, especially on the weekends, expect to be there for awhile. Lesson learned for sure.

I have been a customer of charter now called spectrum for 40 years. In that time my monthly bill…read morehas risen to last month they are charging me $400 for the month of September. They charged me for receivers I didn't even had. Extras were accidentally put on my account Because the remote to the TV was confusing to my husband who is on hospice. We never used the extra services put on the TV I spent three days on the phone at the store and has a technician show up at the house. Each customer service representative had said their hands are tied on this outrageous bill

Empire Satellites

Empire Satellites

(12 reviews)

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

Direct TV - Email from Direct TV sent Jan 25th.

Direct TV

(22 reviews)

Eva, their virtual assistant sucks. Astonished that Direct tv does not have 24hr customer service…read more If Spectrum comes to my area I may jump ship.Anyway remote battery stopped working. Put fresh batteries still didn't work. Had an extra remote, used their batteries remote worked. Spoke to Romeo today told him about my dilemma and asked him what do I do when the present batteries no longer work? He told me to go to the store and buy new batteries. I asked him to repeat himself and he disconnected me. Called back and spoke to Amanda, who renewed my faith. She is sending a new remote. I dare Direct TV to reach out to me.

This company plays fast & loose with its clients. They offer "gift" packages that expire. Their CS…read morephone people are heinous little monsters who should not be on the phone. Just talked to a kid named "Jay" who audibly sighed when I would point out discrepancies between the emails, the texts and the verbage in their "gift offers". He also would say HE needed to disconnect so he could accomplish something and he'd call back, but then ask why I had not hung up. Now, their text said six months but they send it with 2 months gone. Email had no such dating. They state that you have to cancel your existing account to apply theirs but it's really so THEY can get the charges instead of the other companies once their "gift" expires. It's a complete sham. I would not be snarking like this had they been truthful and honorable with their advertising and if the CS had not behaved like a spoiled little twit on the phone.

AT&T Store

AT&T Store

(55 reviews)

$$

My husband and I were helped by Donald at the AT&T store on Trautwein in Riverside! He resolved our…read morecell phone issues! He is very knowledgeable and professional and we are grateful! Thanks again, Donald!

I went in today to try to pay my bill. This is my second time being to this location. When walking…read morein the manager Harvey, that's if he gave me his real name. Anyhow, I'm walking in and his sitting at the back table he's says welcome in, but with attitude. So I guess the only way to pay my bill is with my account number usually I'll give my ID. Because for whatever reason, they had, had aa hard time to look me up. And honestly, I didn't have my account with me at the moment. So anyhow, he wanted my account number and I asked him I could show you my ID and go from there. He didn't want to he refused. He said that he needs my account number or my bill won't be able to get paid. With attitude! I said I have never had any problems with the other AT&T at Tyler. His response was with attitude you're welcome to go to that other place. I just felt that's not a way to service people. So my response was you need proper training and he tells me so do I. Very unprofessional, specially being the manager there. I had to go to the one on Tyler. And is a difference at that location they are very nice very kind right away how they introduce themselves, how they welcome you in how they attend to you, etc. WOW! So hopefully Harvey could get the proper training he needs or they should send him to the one on Taylor so he could see the difference of the staff on how they do it the correct way with there customers.

Gut Check Tv - televisionserviceproviders - Updated October 2026

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