Eva, their virtual assistant sucks. Astonished that Direct tv does not have 24hr customer service. If Spectrum comes to my area I may jump ship.Anyway remote battery stopped working. Put fresh batteries still didn't work. Had an extra remote, used their batteries remote worked. Spoke to Romeo today told him about my dilemma and asked him what do I do when the present batteries no longer work? He told me to go to the store and buy new batteries. I asked him to repeat himself and he disconnected me. Called back and spoke to Amanda, who renewed my faith. She is sending a new remote. I dare Direct TV to reach out to me. read more

This company plays fast & loose with its clients. They offer "gift" packages that expire. Their CS phone people are heinous little monsters who should not be on the phone. Just talked to a kid named "Jay" who audibly sighed when I would point out discrepancies between the emails, the texts and the verbage in their "gift offers". He also would say HE needed to disconnect so he could accomplish something and he'd call back, but then ask why I had not hung up. Now, their text said six months but they send it with 2 months gone. Email had no such dating. They state that you have to cancel your existing account to apply theirs but it's really so THEY can get the charges instead of the other companies once their "gift" expires. It's a complete sham. I would not be snarking like this had they been truthful and honorable with their advertising and if the CS had not behaved like a spoiled little twit on the phone. read more

Direct TV - Text now has a movie pack AND a six month timeframe. Because today is 2/10 should end dates on 8/10. Ends 6/30. - Internet Service Providers Near Me

See all

Was paying $127.98 on an alleged promotion discount & then got charged my alleged new fee of $219.99 per month for one tv & one Gemini. This is robbery without a gun which is ABSOLUTELY HORRIBLE! Tried to cancel & was told that it couldn't be canceled until the next billing cycle as a ruse to make sure they don't return any monies back to you. Beware of this shady business & their awful business tactics.. read more

Direct TV up my bill again. I was in a lock payment. I don't have sports or anything just regular tv . They are scammers. There service sucks rip off. They say cost of living! What!!! Please don't go with Direct TV they don't even try to help you. I'm speaking to people that don't understand what I'm talking about! They say yes I'm sorry! Direct tv is no good cancel them they are to expensive!!! Was paying $79.00 then $86.00 now $92.66 im suppose to be in lock where my payment does not go up. They couldn't even explain why my bill is so high . Just cost of living. I have just regular tv . I'm so upset. Does anyone know a better service?? Please let me know. Thank you. I will keep posting till they go out of business. They don't deserve any stars . read more

No, No, No! No ESPN, No Disney, No ABC. High prices. Try somewhere else. Anywhere else. read more

It's old . It's going out of service in my opinion. You can't buy ppv on here . No more NFL ticket. This is a crappy service if u ask me . I should of stayed with AT&T smh read more

I have been a customer for over 25 years. I converted to their streaming service and returned the satellite equipment. I received a bill for $45 for un-returned equipment so I called and gave them the receipt reference confirming all equipment was returned. They told me they would escalate the matter and there should be no issue waiving the fee as they could see the equipment had been returned. I then received a collection notice for the outstanding balance plus fees. I have called 6 times over the past 4 months and spent a minimum of 45 minutes on the phone each time and each time receiving confirmation that the matter would be resolved. Today I spent an hour on the phone with someone named Elle (They won't give you their last name as they don't want you to be able to follow up) Elle offered to waive the fee. I told her that should have been done from the start and she needed to contact the collection company and instruct them to close the file and remove it from my record. Magically, I was disconnected. I called back and reached a superviser named Gray (What a jerk!!!) I told him what happened and asked that he review the file. He said it had been referred to collection and I would need to take it up with them. Once again...disconnected. All I can say is WOW!!!! read more

Can I do a half or NO stars! I was a Direct TV subscriber for decades. Since AT&T bought them, it's been a downhill journey ever since. The NO CUSTOMER care service is a joke. I was scammed by one of their own employees, where my service was canceled and signed back and cost went up. Their own Sercurity department contacted me and confirmed it. But they couldn't undo it without it costing me more money. Recently, I sold my house, canceled my service and returned their equipment. They proceeded to continue to charge me for service. Hundreds of dollars for service that I can get streaming for a whole lot less. Stay away, far away from this lack of service, RIP OFF business! I've got my receipts and emails so their latest attempt to rip me off won't work. Just don't do it, save your money. Stream what you want and watch this money grabbing business go to bankruptcy. I'm Done With Them! read more

I requested service through a Direct TV sales department, I was quoted my monthly cost for service (Choice plus other free premium ) which was a total cost of $74.98 with equipment excluding my area tax. When the service was installed it was a total lie, I am being over charged ($105.00) and they have refused to correct any false pricing. This Bate and Switch is illegal and I am not happy and I must seek an alternative due to there misrepresentation of there services and products. I was told that their satellite was the size of a pizza box when in fact is is the size of a F150 truck wheel this is really outrageous. I want out of this contract. I have called them on two occasions to discuss and no luck they will not honor the quotes and pricing which I received so the Bate and Switch is real with the, This thong is huge and they lied about it being the size of a pizza box. KR read more

Direct TV - Internet Service Providers Near Me

No customer service complaint department! you speak to a representative who basically can't give you a resolution of any kind, except transfer you to another department where you get disconnected, wait for a long time only to get a busy signal, or promised a return call, but never get. 4 calls on various months to the company was a waste of my 8 hours. Each call was an average of 2 hours from start to frustration. When you finally get the "answer", you have no recourse whatsoever and get told you should have called earlier, which I did but got no response. If you can find a more personable and reasonable cable TV provider, do so. They do have great deals if you were a new customer. But for existing and/or long time customers, you may as well just hand them the money and don't get the service you thought you wanted. I lost 8 hours of my life that I will never get back. And loyalty to any business has no reward whatsoever. read more

When you decide what your consumers should watch and create censorship then you are no longer reliable. I canceled DIRECTV with their first cancellation of OAN! The cost of the service is outrageous! I was a long time customer and am very dissatisfied and very disappointed! read more

They canceled the only new station that I watched. Which is Newsmax. I am in the process of finding a new station and I hear dish net work is the ticket. read more

Direct TV has poor service. The problem is that they confirm information the minute you're on the phone to ensure that you are the customer of record i.e. phone number account number address for the services, however, when it comes down to receiving a refund, if you have a space number or a unit number, all of a sudden it's not there. The concern I have though is in order to get a box delivered to your property location the technician who comes to install it has your space number or unit number so how can all of a sudden the space number or unit number be not on your billing address. read more

My 250 dollar bill had finally gotten on my nerves it had just went up after the new 12 month contract expired. I called last month and canceled my premium channels. 1 month later got another bill for them. I was told they noted my call and didn't cancel me because the call dropped before they could read a disclosure they said next month I would receive the credit. Note they saw I called to cancel . The cs person refused to credit me after even speaking to the supervisor. They lost me over 50 bucks a month. I will be finding new service. No customer value or ETHICS. THAT IS DISHONEST read more

We got a new tv and all we needed was to sink the DT remote to the new tv in order to use just one. We had 5 different technicians trying to help us over the phone and none of them got it to work. They even sent us a new remote and still didn't work, my husband spent hrs back and forth with them. Their prices are higher and the service had worsen. read more

I would never refer anyone to direct tv, I canceled after 12years of service, they continued to bill me even after I cancelled and would not refund me my money! I've never dealt with a company that is so horrible. I would never be direct tv customer ever again. They steal your money and try to justify it by dating you owe it even though mine was auto billed and they always got their payment. Do yourself a favor don't get direct tv they lie steal and treat their customers like crap!!! read more

expensive for customers though they outsource labor. now bot willing to pay disney so customers keep their channels. bad customer service (no managers) generally scammers. try spectrum who does not outsource read more

Direct TV must be the worst company in the world to deal with. This is the 3rd time my direct tv box needs to be replaced. Why does their stuff keep breaking?? We had an appointment for 12-4 PM o Saturday for them to come, show up, and replace 2 boxes. Time came and went , and they never showed up. No call, no show. We wasted our Saturday waiting. We called them to find out what happened. They claim that they called, but could not leave a message on our phone. That's a lie. Nobody called,and IF they had they certainly would have been able to leave a message if for some reason we hadn't answered. Shame on you for lying AND for just not showing up. The person we talked to was arrogant and rude!! Apparently their call center is outside of the country. They are difficult to understand and they can't understand us to well either. We called back again.. This time they claim we didn't have an appointment..and that after initially spending over an hour on the phone with them to troubleshoot and consequently schedule the appointment?? Then they claim they couldn't verify our account and locked our account.. and we hung up. We have an app now for today 8 am- 12 noon. It's now 12:30 and they are still not here. We called again.. trying to speak to someone in the US.. not possible so far. These people are rude, arrogant and not willing to help. We pay $165 a month, and are now actively looking for another company for SURE! After 20 years we are more than fed up with Direct tv. read more

I'm beginning not to trust Direct TV. I wanted to get Showtime to watch Dexter so I called Direct TV. They offered me a promotion for $4.99 which was for Movie Extra Pk and along with that I would receive HBO and Showtime for free for 3 months. My first bill I had an extra $20 charged on it. I was told it was partial payment for HBO/SHOWTIME. I was supposed to get that free. They removed the charge but if I didn't see it they would have gotten away with it. Shame on you Direct TV. You are charging extra hoping people won't notice. Taking advantage of your good customers. As soon as I find something better I'm dropping Direct TV. Keep an eye on your bill people. read more

I am outraged that I was charged $99 for a service call because I had a bent coaxle cable near my chimney. They tried to sell me monthly insurance when I just wanted to report the problem and get it resolved. They said that an engineer tech needed to troubleshoot the issue even though I told them the problem. They don't care that I have been a loyal paying customer for years. I am tired of greedy companies trying to nickle and dime customerrs. 35 minute call to schedule service. Don't you get enough money from my exorbitant bill each month. read more

DIRECTV has to be the worst company I have ever dealt with. I called to cancel service on 4/3/23 and spoke to a gentleman who confirmed my service was canceled and that he would be sending an email with information on what I need to mail back to DIRECTV (i.e. DVR boxes, remotes). I did not receive any emails so on 4/5/23 I called back and spoke to "Darryl" who proceeded to ignore my question on why my service was not canceled and berated me on why I was canceling. Then this person decided to tell me that my "cancelation approval date" was not in the system. WHAT?! APPROVAL? I said, go back to 2 days ago when I canceled. There is no "approval" needed, I am not in a contract and I canceled already. Turn the service off and let me go. This person said it doesn't work like that and I have to wait until the 17th for it to be canceled. BUT MY AUTO PAY IS ON THE 9TH I explained. Their response "Some of our customers continue getting charged but we will reimburse them with a check later." Absolutely not. I demanded a supervisor and I was denied multiple times. So I told this person to cancel my auto-pay immediately which took them another 10 mins to figure out. Now I have to sit and wait for them to cancel my service? Never does this occur with other services. You call Verizon to cancel and BAM, cancels that day. Spectrum, same thing. This company is a SCAM! DO NOT USE THEM! read more

Direct TV is a scam!!! They can't take care of their long time customers. I've been with them for 15 years and they charge 89.99 a month for streaming, they can't even match 69.99 a month that I am getting with HULU Live plus. They just let you walk away!!! Why be loyal to a company that doesn't care about their customers!!!! DO NOT GET DIRECT TV for streaming. HULU LIVE PLUS IS A MUCH BETTER DEAL. read more