We are transferring phones from AT&T to Spectrum and we were assisted by Edwin in the McKinley store. He went beyond the call of duty... He was AMAZING. Great customer service. He kept a smile and when all was said and done he was able to save us money on Spectrum overall. My kids have been on Spectrum mobile for a year now and they recommend it highly. Thank you Edwin for taking such good care of us. read more

Worst customer service ever!!! I cancelled my spectrum service because of how I was treated here. This people act like a 3rd party store

It took me 20 min to cancel spectrum free trial. The rep just said she needed to verify with her supervisor and hold me up. Dont do this to keep your customer, learn from youtube TV instead. I would never try spectrum anymore read more

Terrible service. It's bad enough that I have no cell service, now all my work zoom calls are crashing bc of this poor service. Don't lie to me. read more

Spectrum - Spectrum's testing vs a real test - Internet Service Providers Near Me - Corona, California

This location is by far the worst location I've ever been in I've been with this company since 2019 not one store has ever rejected to cancel a line first of they're not a busy store where we can say there's a lot of traffic and need to get customers out literally no one is here and can't help with that no other store has ever told me call 611 this is our policy our manager told us we can't do that mind you this was the second time in less than 20 minutes coming back he didn't even bother in looking into my account and just told me everything verbally without having a break down for my understanding came in again and he couldn't even help a customer with her monitors being returned never heard of that either all spectrums literally take in your old monitors and don't make a big fuzz by far the worst location spectrum could ever have do better head quarters with this location and your employees from here in the city of Corona on McKinley read more

Worst customer service... I was felt with by an older wanna be chola chick with longgggg grown out orange nails. She was so rude and so short, I walked In 5 employees all on their phones I was giving major attitude because my last name was my Maiden name and I had canceled my service after 3 years of shitty service and was returning my stuff my ids say my married name no shit that's what happen but she took my Stuff back and said if I had any questions I had to call she couldn't help me in any way. So glad to part with them read more

Make sure and have an appointment. The staff are nice. Easy to make on the website. I'd give this rating a five if they the equipment to hook up my WiFi that I need all at one shot. I've gone twice to get three pieces of equipment and have been able to get two. Gonna try again next week. read more

Joseph took great care of us, he was very knowledgeable and professional but also very friendly and didn't rush us at all. We came back to have our phones switched from Verizon to Spectrum, I still can't believe how much we saved. Elena took care of us, again didn't rush us even though we were the last customers in the store. Honestly, I've had so many problems with Verizon and their lack of care and respect for loyal customers, so here it is the day after and I'm still waiting for something to go wrong but nope, Spectrum Internet and Mobile are doing just fine. read more

Worst customer setvice anywhere. Nothing but 10-12 hr outages. They like to shutdown service for upgrades on weekends and holidays. Terrible value. Terrible customer service. But no worries as they are about to raise their rates. read more

I am super tired of spectrum the service is terrible and they understand we need our WiFi and choose very carefully inconvenient times to disconnect service for "maintenance " the quality is subpar! I wished we had a better service alternative instead of this monopoly system called spectrum! read more

After days of issues, Spectrum customer service instructed me to come into this store for an equipment swap. I expected the problem to finally get resolved. Instead, I was met with rude, dismissive service. The employee I dealt with had on no name badge. She was a female with glasses, a face piercing, and tats on her hands. She was rude from the start, had visibly angry, hostile body language, and spoke to me like I was an inconvenience. When I explained that Spectrum told me to come in, she said "Spectrum was wrong," then told me to "step aside." When I pushed for clarity on what I was supposed to do next, her response was a defensive, rude "I'm only doing my job." If your response to a customer is "I'm only doing my job," then please do the part where you actually help. You had one job: resolve an equipment swap Spectrum sent me in for. Instead I got attitude and dismissal. "Only doing my job" isn't a free pass to be rude. Your job is customer service. Act like it. That excuse doesn't justify treating customers with disrespect and especially when we're following Spectrum's own instructions. If corporate support is sending customers into stores, this location needs better training, professionalism, and alignment with Spectrum's customer service process. I left without a resolution and will not return. One star. read more

Find another place to get help with their service because they will not help you here. Ask for a manager all you want, but they won't provide one. Technician said I can swap out router so I drive on Christmas Eve to pick it up verifying it's in stock but they will not provide it to me. They bring it out in the box that said I must upgrade my service, but that won't happen. I'll explain to them, two other technicians on phone said that they can swap it out, which caused me to come in but they won't swap it out. Would not let me speak to the manager. Spectrum is the worst. read more

The absolute worst service I've ever had. Spectrum are a bunch of crooks and thieves. They will burn you at every moment pslossible. They can't help you at the store. They can't help you online they can't help you over the phone. I canceled them and they nearly made it impossible and they threw a bunch of extra charges. AVOID AVOID at all costs if you can. There the absolute worst. Just look at their star rating. I hope this helps someone with their decision to not choose them. I never write reviews like this but the people need to know. I hope they read this review. Worst worst worst ever. They will raise their price without consent and cheat you. I promise you they will. If I could review minus stars I would. There a f,!cking joke. read more

Not impressed. My husband was ready to buy a new iPhone (Best Buy wouldn't sell to him since we have Spectrum as our Carrier), so we went to the Spectrum store off McKinley. They didn't have the phone he wanted in stock. I tried calling that store and guess what???? They don't accept any calls! We stopped by on Sunday at 10:30 am and they don't open until noon!!!! read more

I requested a simple move to service transition by phone with Spectrum starting on a Saturday..loooooong story short. The phone rep located in Ohio or somewhere, not here, canceled my order after I spent an hour on the phone - accepted the order verbally as it was recorded when the call suddenly dropped. I expected a call back...that never happened. I decided to come into the Spectrum Corona McKinley store on Sunday. I met a great professional and courteous associate, Joseph Pineda. He confirmed my original order was cancelled and helped me with even a better promotion. His customer service skills were excellent. Afterwards, I started receiving emails from Spectrum with a way higher rate than what Joseph had quoted me. I'm like...oh no, did Robert lie to my face...he seemed so genuine and professional and courteous. I called Spectrum on Monday a rep in Texas who thought he was slick and quoted me a higher rate and said there was no rate available as the one Joseph had quoted me...called again on Tuesday and then Thursday and then again on Friday. It was pure torture. I finally decided to pay Joseph another visit. I admit, I came in kind of hot after all I had been through. Bottom line, Joseph was legit and a professional and handled the situation along with his competent supervisor. They were authentic and honest and let me know what happened out of their control. Yet they assured me they would correct it and my original promotion was still valid. They both responded correctly and maturely with the right measure of customer care, concern and professionalism. These two were fantastic and turned around what seemed like a nightmare into an expected, pleasant, less stressful situation that it had turned into. Thank you so much...The both of you can keep your head held up high with pride for standing out and doing a job well. Ask for Joseph (I hope I got the name right...I do remember Pineda for sure) when you go there. Very kind, no nonsense and gets it right! C.W. read more

Equipment Return. I recently relocated my business and unfortunately Spectrum is not available in my new area. I was told to return my equipment to a Spectrum store. I visited the store located at 103 McKinley Street in Corona CA. The equipment I needed to return was very heavy more that 7 separate pieces of equipment. I asked Charles if they had a cart, he said "No" I said okay, I will take this chair and bring the equipment in on it. He said "No" you can bring the pieces in one by one. We can't help you because we will lose our job!!! (Isn't helping the customer the job?) Another customer actually helped me bring these items in. Adam, an employee working with Charles, went to pick up the box of items, I had brought in and he had a very, very difficult time lifting the box!!! I am 64 years old and love spectrum services, however i should have received better customer service than this! This unfortunately not the first item Charles has been flippant with customers. He truly lacks customer service skills and should NOT be on the front line to assist clients. read more

I am having a hard time reaching to a live person at Spectrum. I am paying so much money each month for internet connection that I cannot even connect to the internet every time I tried to use the internet. When you call customer service, you will not be able to get a live person on the phone. They will reset your device from their end, and it would be up to you to figure out why you can't still connect to the internet. I suggest for everyone to find other internet providers as Spectrum is already poorly managed. read more

We had spectrum 2 years before and is restarting service again. I called the 800 numbers to initiate the set up service. They offered to either send the equipments needed to set up internet service or we could go to any store convenient to us to get the equipment when we were ready. We obviously opted for the latter since I'm reviewing this location. I was told that we could just walk in into any store of our choice. We did exactly what was told. We came in the store and there was just 1 lady working the counter and she was occupied with another customer. There was another customer on the self serve kiosk, not sure what they were doing. I walked in and made line behind the customer that was being helped by Spectrum staff. After waiting a couple of minutes in line, the staff then told me to put my name on the tablet near the entrance of the store so that way they have my name and told me to wait until then. Okay so I did just that. Though it would have been nicer to just say that in the beginning as you enter the store. The store is pretty dim and the vibe is a little dingy. lol I think they need to staff up and just do a bit better at greeting and letting customer know the 'flow' of the store. It seems like they're trying to do what T-mobile or Apple stores are doing, but very minimally and not up to par on the staff side of it to execute it properly. I don't really mind the waiting but it was just weird being bounced around the store when my purpose was to just pick up some internet equipments. After waiting maybe another 5-10 minutes, another staff came out from the back and helped the lady on the kiosk. Then she went to the counter and called my name. She then asked for my ID, and after some computer work, she handed us our equipments and cables and we were on our way. We spent maybe around 30 minutes for the whole ordeal of picking up internet equipments. read more

Have had Spectrum for several years now and honestly its horrible! Always not connecting never able to find what im looking for.. Also we use it for our wifi, of course like so many do.. have had to separately buy new routers for it to make a connection!! The router is always the problem PER spectrum its never their fault!!! Recently lost Spectrum connection, one we got it back for no reason then entire neighborhood lost power for maybe 2 min if that¿! Once we got power back Spectrum took 2 days for any of our Tvs or WiFi to finally work again! No reason this should have happened for it taking so long to reconnect!! Why?? One of my older TVs took 5 days to come back to Spectrum?? Again Why?? Worst connections ever!!! And try to find a show your looking for or a recording! Good Luck!! No list of recordings found anywhere!! Wish we never changed from. AT&T!! Not to mention Spectrum keeps upping their prices every month!! Again why?? ​ read more

Love! Love! Love Spectrum Wi-Fi, Cable, landline& mobile. I've been a customer for 39 straight years! Matt, Amanda and Charlee have helped me numerous time in store. They are so friendly, professional and very helpful. People need to be patient and remember every customer gets their turn and each person's situation is unique to their own. Be kind explain your situation the crew here will take care of you! Highly recommend this location and Spectrum in general. Spectrum is the best hands down!!! Thank you Matt, Amanda & Charlee for excellent customer service keep up the great work I appreciate you all read more

I've had Spectrum Internet for about 3 years. Internet service has always been horrible but at least it was cheap. They snuck that price up to $87/month without informing us and I'm currently wrapping up my first hour of being on hold to disconnect services because these jerks won't let you cancel online, or in their web chat, or with a customer service representative. There's one guy in a basement somewhere with five hundred thousand unsatisfied and now pissed-off Spectrum customers dying of old age as they wait to cancel Spectrum's subpar internet service. The Details: Our speeds bounce from 20-40 mpbs for hours and then cut out entirely. On the odd good day, we get 100-120 mbps but it has NEVER reached the 300 mbps speed we were promised and for that, I think they owe me a large refund, but I'm not holding my breath. The service is completely unacceptable, and then they make you wait on hold for hours to cancel it. Do yourself a favor and avoid this terrible company. I wish I did. read more

If i could leave a no star i would worst store ever don't come here there lazy don't want to help you with anything and rude i would suggest to call customer service instead i honestly can't believe how unprofessional they are read more

Been with Spectrum for almost 3 weeks now... Internet is good so far,however TV service is sketchy...Buttons for TV somewhat unresponsive...TV freezes for no reason...DVR. only records 2 shows at a time and not able to access any saved recordings from any other tv's. Now in our 3rd week and the volume goes up and down randomly??? Reminds me of days of old when the commercials would come on extremely loud. We will give this TV service another month of two...But might have to go crawling back to Direct TV... read more

If there's such thing as a zero score, this place gets zero! I made an appointment to pick up a new modem. Unfortunately they wouldn't give me the modem unless I bring the old one. I told them that the old modem is still hooked up to the house because we r still using the Internet. It is slowing down that's why I need a new one. Well they said the only way is to have the new equipment mailed to me and then ups the old one to them, NOT dropped at the store. I've done this before when I was in OC and that's not how it worked. I do not want to argue anymore with these people as they already ruined my day! So now I have to wait for the freaking modem. When I got home my son said their website said I can get the new modem and dropped off the old modem. I went to a spectrum in OC where I used to live. They gave me the new modem. They said when I get a chance then drop off the old modem at any spectrum store! And if ever I get the new modem on the mail, I can just return that too! Wow! What a great help from that store! Do not go this store on McKinley Corona. They will not help you! Very poor customer service. No wonder they're only 1.4 stars. These people don't care however, about customer reviews obviously. They're just there to get paid and do a crappy job! Anyhow perhaps one of these days I'll switch to AT&T! read more

This is just a review for this store, not spectrum the company. You have to check in when you first get in, I think it takes on average 10-15 minutes per customer if not longer. But thank goodness I told the guy I just needed a new remote as he helped me right away. The also open at noon on Sunday? That's crazy to me. The weekends are when people are out and about able to do errands. Anyways, they greet you when you walk in (sort of), they just tell you to check in. But overall, it's fine. read more

Talk about POOR management and customer service! Wow! I went down to activate and port over my new phone I had to order, the system was down and I understand that happens but the attitude and unprofessional employees and management just have me in awe. Inez as a manager you should have more empathy when your system goes down and a customer tells you they just drove a hour to you!! Like hey I'm so sorry for this inconvenience I understand you drove far let me get your number and I can contact you as soon as the system comes up... you had ZERO customer service skills and you should NOT be in management! I wish there was another store closer for I never want to return to yours! read more

You pay by the month so if you pay for a month of internet speed and you change it one day into the new month they still reduce your speed but charge you the same for the whole month You would think the Change in speed would begin when the new cycle starts because that's what you're paying for but no they reduce your speed and make you pay that increased amount read more

If you get a promotional rate watch out because in a few years your cost will triple and you will have not choice but be forced to subscribe!! read more

I switched over and bundled my phone with wifi. Went into the store, and Edwin was amazing and informative. Other staff was kind and friendly also Great store and fantastic service. read more

Hello I just wanted to give 10 stars To the Specialist Liz at Spectrum Store in Corona Ca on McKiney St. But I just be able to give only 5 she deserves more because she was very professional and have very good customer service I had very great experience. Thank you Liz!!!! read more

BUYER BEWARE! If I could I would rate this store a zero. I went to purchase a new phone. Not only did they not know how to transfer my data, they were rude and then went and charged my business account and my personal Spectrum account. What a disaster!! read more

They have a terrible way of explaining something, I had to go online and look up myself on why we couldn't get an upgrade done. The rep at the store had a bad way of explaining things. In the end he kinda seemed like he didn't care and basically told me if we wanted to do it the way I wanted we could see what happens Not going back to this spectrum store read more

Terrible service. Internet had to be restarted every few days and was way overpriced. When I cancelled my service I asked if there would be any more charges and was told that my billing cycle was complete so I would NOT. I ended up getting charged again because my billing cycle, in fact, had not been complete. They refused to prorate the 2 weeks. If I had known I was being charged those 2 weeks I would have kept my equipment until that time. Awful service!! read more

The internet service was bad at best. I called in to cancel and the first agent refused to cancel until I listened to all of their offers. I replied I just want to cancel. Called back and found someone that would cancel after only a few question. Next I had to return the equipment. Went to their local store and had to wait a long time just to drop off their modem. Horrible experience. read more

So I can say this spectrum store is the worst and wait time is over 40 minutes just to return there cable boxes and there prices is ridiculous for bundling along with mobile service. Get a smart tv it's a lot cheaper for apps. read more

Go to another store. Actually you're better off doing it online. I came here because I wasn't quite understanding the promotion online they had for their internet. When I got here, the rep told me she can't offer me the promotion online. I decided to walk around the store while I ordered the modem online with getting the promotion. The manager comes out of the back. He then proceeded to ask if we were going to let the rep help us. We, my husband and I, said we did try to have her try to help us but unfortunately she said she can't offer the online promotion. Keep in mind she didn't seem sad or upset about losing her sale to an online promotion because she had her head stuck in her cell phone. He says "Well of course we can't compete with the online promotions but I mean you're here and we're humans that are constantly in competition with the online prices." As if to say that we're not humans? I have been in sales before. That was not the way to convince us to give you our business. My husband then tells him "and we're consumers, is it not understandable for us to try and get the best deal possible to save money? We're constantly dealing with inflation." The manager shut up so quickly. I finished my online order with the promotion, showed the rep my order number, got my modem, and left. Never coming back to this location. Would rather drive farther than to deal with this. read more

So I have always had a positive experience with Spectrum stores and when our local store was temporarily closed I had to go to the Corona office where I received the worst customer services I have ever experienced. After finding out that someone at Spectrum added spectrum tv on my account, I went there to have it removed. Once they removed it I asked for my balance. There was a short Hispanic lady who refused to tell me how much my internet bill was. She literally said, im not going to tell you that. Needless to say I was very tempted to snatch her over the counter but I decided to yelp about her instead. This is the worst place to go for service. Id rather travel an addition hour out of my way than to go back to this store. read more

Rude AF. Went in, of course the door was unlocked. Then I get told they're closed and door should of been locked. But yet it wasn't because I walked in. Didn't even bother to try to help me. Plus I came from the Eastvale location that was recently closed. It had a sign to come here. Address was posted but no hours. This is why I'm dumping these fools read more

I've been with spectrum for 15 years and I love my ABC channel I did not know it was canceled. I paid too much anyways for cable Guess I'm turning My cable back to the office no warning no nothing. read more

my bill has increased without any changes started paying 55$ a month and now im paying 100$ for internet only. yeah im switching to att&t pay 60$ only. read more