I had been putting off coming into Verizon to swap carriers because usually it's a grueling process, but the manager Eric Salas has been super helpful and knowledgable and has made this experience very fast and easy. It's much appreciated!! read more

Their billing details and department are HORRID. Be careful with all the details of your contract on the first day. They sucker you with monthly savings, but add it elsewhere, which is what happened to us. These people are scammers. You've been warned. read more

Customer service is crap! I've had a 3 experiences here and they've been bad. The last time was a month ago when I upgraded to the 17 pro max...the girl with fake eyelashes was dismissive and rude towards my mom and I. I went back in 2 weeks later to return my phone and have them help me with transferring photos and y'all wanna charge me $45?! 30 years of customer service is down the drain. DO. NOT. COME. HERE read more

This is an official "corporate" Verizon store, but don't really expect that to mean anything. It certainly doesn't equate to better customer service. Sure the authorized retailers are just being nice to your face because they want a sale, but man I swear its worse here where they just ignore you, or do everything in their power to make excuses to avoid actually helping you. I've been here twice, I think I dealt with Barry both times. I definitely dealt with him the second time. The first time I handed the rep my phone to put the SIM card in it, as instructed over the phone by the Verizon rep who was helping me activate a new line. And the dude in the store put in my account that I was activating the new line with a MOTOROLA. I honestly don't think this was a mistake at all. He had the phone IN HIS HAND. It's a OnePlus 13R. By him putting the wrong phone into my account it prevented my number from successfully porting out. I had to call Verizon support and spend HOURS on the phone with them to get it resolved. And the second time I went there with a billing issue Barry straight up told me there was nothing he could do other than have Verizon give me a call back. This was AFTER speaking to Verizon twice that day. The first time they just hung up on me, and made no attempt to call me back. And the second time I was on the phone with them for like 40 minutes and they just put me on hold and left me there! And then I get here and Barry makes NO effort to help me in any way. At least they acknowledged me when I walked in this time?? They first time multiple reps ignored myself AND two other customers who walked into the store. So gross. This is two of 25 negative experiences I've had with Verizon since I signed up in May, and this is why I've left Verizon and you could not pay me to go back. Worst company I've ever dealt with in my life. read more

I went to this store today expecting to have a tough time updating to a new phone. I was pleasantly surprised that it did not take as long as I expected and the person helping me could have not been more professional. Demarcus L. Made a great impression by helping me and giving me great advise and making sure I was satisfied with my purchase. I recommend visiting this store and asking for Demarcus, he'll help you get what you need. read more

Barry at this store let us know he couldn't contact a neighboring store that instructed us to drop off a phone for trade in at any Verizon location. Barry was not helpful. Verizon figure out how to make this a non issue for your customers. I called back to the Moreno Valley store and was told the corona store probably didn't want to help. Why is this a customer issue? read more

I wouldn't recommend verizon to anyone . billing is a scam, network sucks. so they deserve 0 stars read more

Vince was AMAZING! I came to this location after a bad experience at a different store. The man at the door was so friendly and let me know how long my wait would be. Then vince gave excellent customer service and explained everything until I understood! Thank you again Vince! read more

Eric literally told me to get out as I was just few minutes over. he was very rude and curt

Nothing but deception. not the Same Verizon from my last upgrade . Since November they be spent 60 hours working to get all the bullshit Lies ironed out . This is the last stop before we cancel our service. Nothing but unethical immoral deceitful practices offer commission unbelievable. The people on the phone promise us off to come to the store we come to the store. They promised us to go to another store. It's just ridiculous. Our bill should be 222 a month now it's 1400 a month unreal complete horse shit auto pay means They can steal from you. Unbelievable that should be a felony. The guy that stole our phone should be in jail stealing from us. read more

Yuri was super helpful and got my phone issues solved. Was previously at 2 other locations and countless of hours on the phone with tech support to get my number transferred from another carrier. Was unsuccessful until Yuri got involved. She was able to contact the right people and got my number working properly. read more

Verizon services have grown horrible. I trie dto call the local version store where I recently purchase a new phone. However, Verison now answers their customers with AI and after the 1st AI genius acknowledged I wanted to speak with customer service, instead of transferring me to customer service it sent me to a second useless AI genius. And this is TRUE! When the second AI finally acknowledged I wanted customer service they sent me to a THIRD AI!!!! Has Version lost it's mind? I have been on the phone now for 20 minutes and have spoken to one person from a phone bank likely in India and still have not reached someone who can help me. NOT GOOD! Still listening to music. Who's paying the electric bill for all this AI. We are and I can't even get help. read more

The store manager (forgot her name) and Yuri were very helpful today. I appreciate them a lot. Thank you so much for your time!

If I could zero I would... Went in to add a phone, told them, I want the FREE phone.....numerous times....gave me an Iphone 13 , said it was free....never gave us a quote with me paying a monthly fee for the phone.....but she put them in our bag when we left..... found it online last night.... went in today and told them that the phone is registered to another person when I call people... their response... "oh it does that".... Hey your employee lied to me... well the phone was free until the 19th...you came in on the 20th???? Then why did she say it was free.... Friggen Crooks.... once I'm out from under this phone....will NEVER EVER USE VERIZON FOR ANYTHING...AND WILL TELL EVERYONE I CAN HOW DECEITFUL THEY ARE. It's not that hard.....they had Iphone 12s in stock.....she could have just said oh I made a mistake....but no..... Wow Never Verizon for anything. read more

I was going setup an account and purchased a phone online but the hubby convinced me that it would be easier to do it in store. I wanted to open a new line and possibly get a new phone after seeing the promotion online that states you can trade in any old iPhone in any condition for a $1000 credit on the 15 pro. I wanted to trade in my iPhone 4s after verifying on the website that it qualifies but the representative that assist me said that that my phone doesn't qualify and has to be a more recent model to qualify even though I showed him the page where it says my phone is qualify. He also gave wrong information on the different Verizon plans. For example he said the unlimited plus offers 50gb of high speed hot spot data and the ultimate offers 100gb which is not true. The 100gb is addon and the plus only offers 30 gb of high speed hotspot data. Anyways I'm doing my purchased online without a hassle and my iPhone 4s trade in is accepted. this is all the more reason why I avoid doing transaction in store. read more

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Ray -Store Manager and Berry - Agent Worst customer service nationwide. These two people need some customer service training and some skills. They feel entitled to the job. Rude Manager, Rude Agent. They should not represent Verizon. That's a shame to have employees like this. If you are not at the store to buy a phone or get a line, and no commission is involved, they won't help you. They technically told me I could leave Verizon if I wanted to. I was so lovely and professional. I was asking to be helped and provide some options. But they decided to tell me that I could leave Verizon if I was not happy and more disappointed that only took 10 minutes to get what I wanted and got it resolved in a phone call directly with Verizon. But the difference is that Verizon Customer service phone line is there for customers and is willing to help customers. My request was simple and I'm glad someone else was able to help and not those incompetent employees with attitude problems. read more

Needing a phone or professional assistance? I've acquired a number of phones over the years and have always been made to feel welcome AND received Rolex/Lexus-like service. I met Evelyn and and so should you! She went far out of her way to ensure she understood my concern AND resolved it in short order! From a management perspective, I believe you can train skills but not train attitudes. Seek Evelyn out for a new phone or an old problem. She will ensure you are well taken care of, and you'll leave well satisfied. I certainly was!! read more

Terrible customer service. Terrible company. Save your time and save yourself some frustration by just going with a different provider. I've been with Verizon for 5+ years for personal and business accounts. Based on how I was treated in this store today made me switch all of my accounts to a different provider. read more

Great customer service and very well organized. I don't frequently visit these stores, but I definitely had a great experience during my visit. Keep up the great work..! read more

I was the proud owner of a new Samsung, S8 phone, shortly after they came out on the market in April 2017. There were features I loved, but the longer I had it, it seemed to have some weird problems, too. For instance, it would overheat. The battery seemed to need charging far more frequently than advertised. And, strangely, my reception was not nearly as good as my husbands older S5, even when we were in the exact same location. This called for action. Twice I complained about these things (at another store), I was given a song and dance, and nothing was fixed. It wasn't until I visited this store that Ayne (pronounced eye-nay) took me under her wing and made things right. I now have a new Sim card and a new phone, it was still under warranty. All fixed, she even re-synced it up to my Honda once I realized I was too techie challenged to figure it all out. This young lady gave me undivided attention, exceptional service, took the time to show me some additional tricks, and even reviewed our current phone plan and found ways to get a better plan, yet save us about $30/month with their current specials. She is a great asset to this company and to this store. read more

Chase helped me and my brother with some issues we were having with our new phones. he was very knowledgeable and had a great attitude, felt very taken care of! I didn't get the name of his coworker who was helping the other people next to us but he seemed very helpful as well. read more

This place is absolutely trash. The customer service is trash. If you see Barry run. This guy is a liar and has the worst attitude by far. Tells me customer serivce does not place notes on your account then 10 min later he reads notes off my account that customer service placed. Barry is horrible. Please do not visit this store. I seen other associates being rude to other customers. I feel like you walked into a used car dealership when going in there. Stay away from this store read more

I went into the store to upgrade my phone and take advantage of the new Samsung s23 ultra trade in deal. The employee tells me I can't trade in my old IPhone and I have to change my current plan. I tell him that doesn't make sense because my mom just did the exact same deal without changing her plan and she is on my account. The employee than tells me that's the way it is. I used to work in cell phones so I understand when the company wants people to get off old phone plans they have employees try to upsell the new plans but instead of trying to force me to change my plan learn how to upsell the new plans. Smh I can't believe this is an actual Verizon store and not a authorized retailer. Btw I called Verizon directly as soon as I got home and got the rebate by turning in my old iPhone and without changing my plan. read more

I will overlook the terrible customer service. But what I cannot over look is 1) I SPECIFICALLY asked them if the wireless plan came with Hotspot, and they said it did. After coming home I learned that it didn't. 2) they were not upfront with me about the total cost of getting a line. They never mentioned there was a $40 fee for new service. It is disgusting a store like Verizon would have issues like this. I hope the corporate change the management at this loc read more

Looking back. I should have kept my 30 dollars.("set up and go fee") But I got sold by the salesman that they possibly knew a "backway" to retrieve all my photos. Of course not. It didn't work. I knew that . Sometimes your phone breaks after a few years and it makes you buy into silly things. #regret.#dobetter read more

On May 18, 2023 I came to this store desperate for competent help. I had trouble setting up my Apple Watch and iphone with Verizon telephone support. My call was sent overseas and the tech people waisted 6 hours of my productive work day over two days. The told me I could take a Businss line, transfer the business calls to my Apple Watch and forward to my cell. The land line is $27 extra a month just to transfer calls Tech could not get the voice mail to work or the forwarding to work as promised it was a waste of lot of time. Finally fed up I drove to the Corona store on Griffen Way and the manager along with a young man named Art worked tirelessly and got it all working. But I could not answer the Appele watch i any more. There was no incentive to sell me anything at this store. Just trouble shoot until the problem solved. I received excellent customer service and therefore this store deserves 5 stars. Today I called Verizon and reversed the whole process since I did not want a stand alone Apple Watch phone that would not sync to my cell phone . The Corona store was extremely had working and attentive. They did get the job done that the oversees techs could not do. We did find some limitations though. I promised them 5 stars and they deserve it. This store cares about existing customers. Some of the telephone support folks are pretty bad and if you get disconnected forget a call back from oversees tech. As a Verizon stock holder that bothers me. My 5 star rating for this store remains. The whole Verizon service has really gone from average to bad. Today I got a good level 2 tech. Overseas help has been poor. read more

My phone had an issue. All employees were friendly and store was nice and clean. They got phone fixed. Thank you

This review is for Verizon in general, but this store on Limonite was the worst. About a year ago, my iPad wouldn't charge. I went to this store, and it was a nightmare. The iPad was under warranty so it was replaced free. I was also told my flip phone would stop soon working as it was out of date. Who knew? I almost got a smart phone, until I was told I should stick with what I know! Unfortunately, I was talked into an Orbic phone. It's the WORST PHONE I've ever had in over 25 years, with Verizon, formerly Airtouch. After seven visits to three different Verizon stores, it was finally working. My contacts were transferred over, but only half of them, and everyone was in duplicate. No one cared, until I drove to the Verizon store in South Corona at Cajalco. They were the only ones who helped. The list of problems with this phone is endless. The caller ID disappears daily. The volume goes down or off on its own. Etc, etc. I hate this phone. I can't wait to get rid of it. The only think that works for me, is the size! read more

Vin and Fabian his manager are amazing people with extremely great customer service and even better attitude!! If you need a new phone please ask for vin !!!! read more

All great at this location! Came in today to change my plan to their unlimited plan! So happy! I was immediately greeted by a customer rep to assure my place in line for service. I didn't wait more than 10min before I was greeted by a assistant Jackie. She wrote down my new plan versus my old and I said big!!! I've been a Verizon customer since they were Air-touch. They truly do have great coverage and customer service. Kyle another rep was very pleasant and helpful with my new car phone charger. They come with a 1yr warranty and it comes in Rose Gold like my IPhone 7. In all excellent customer service and all the employees kept up with a great attitude. As time passed it did become crowded in there with everyone changing plans BUT all the employees kept it positive and efficient as possible to keep all the customers feeling welcomed. It's located right off the 91 freeway off North McKinley. Plenty of parking in front... read more

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Yuri helped us get my wife the new iphone and she was great very fast experience with awesome customer service quickest phone upgrade we have done thanks for helping us shes loving her 13 pro max read more

I went in for a Gizmo Watch. It was quiet a quick visit and great customer service. The only one thing is that they ordered a blue watch when I wanted pink. They didn't ask nor did I mentioned it. I got side tracked with all I for and the fact that we were talking about it over the pink watch on display. Human error! But overall...it was good. It can be fixed! read more

If there is was a less than one star I would choose it. At 8am yesterday me and my husbands cell phones could not make or receive calls, as well as texts. When calling Verizon they send you through to tech support, we were on the phone with tech support tier one and two yesterday for 7 hours, spoke to 6 different people that could not figure out why everything else worked on our phones except for the calls or texts. We spoke to a Tech Coach and she advised it maybe a Sim Card issue, so we tried the electronic sim card and that didnt work, so she said go to the store. So we went to the Corona Crossing store, they installed a new sim card and still it did not work. I brought a back out phone just in case it would take longer than a day to fix. Once they installed the sim card, the new phone did the exact same thing, no calls or texts. Each time we spoke to someone we had to start from the beginning because no one read the notes. Sitting in the Corona store, the rep called tech support and after 2 hours she could not figure out the problem either but would submit a ticket that would take 7-9 days before someone would work on it. So I asked if they had phones we could use until ours are fixed, they said no that we just have to wait until they resolve the issue within Verizon. Im absolutely baffled, after nearly 10 hours, severl techs and still no resolve, no attempt to resolve other than submitting a ticket that takes over a week. The sim card was put back in my phone, not activated because it was too late and they are already closed, then sent on my way with my situation worse than it was when I went into the store. I asked the Manager how do you remedy a situation where the problem lies within Verizon and not the customer. He said well I have no authority to give you a loner phone, we can only provide technical support for walk ins and sell new phones. Now its Friday the next day the phones are still not working, we've been on the phone for another few hours and still no resolve. Its a very helpless feeling when the service you pay for is not providing service and there is nothing you can do about it other than going to a different service. It's absolutely unbelievable that out of 12 people in tech support and 2 in customer service NO ONE resolved the issue. This is the absolute worst service I have ever received in my entire life. read more

I should have read the reviews before I came and tried to switch servers. The customer service here is HORRIBLE like everyone has already stated. We were here for 3 and a half hours and left with no phones. We were already charged and rung up for 2 iPads , 2 new iPhones, and last minute before they were about to close, they said that monthly plan was not going through. Everything on our account was perfect as they said, but they did not know why the system would not allow it. They called multiple places, left them on hold for hours. Transferred almost 6 times. They wanted us to pay up front. MANAGER COULD DO NOTHING ABOUT IT. HOW?!!! They gave us severe anxiety. STAY AWAY. STAY AWAY. STAY AWAY. read more

These clowns stop helping customers an hour before they close and tell you to make an appointment.

This complaint is for Verizon itself, not this particular store. I never like to give bad reviews but when they are due, I have no choice. My son decided to change carriers before he shipped out for the military. Thinking Verizon would be a better fit with coverage especially since he didn't know where he'd be shipped after bootcamp. Long story short. He bought a new phone. Bought insurance. His phone ended up getting stolen. Insurance wouldn't pay because it was turned off. Have sent numerous letters, complaints, and bottom line is they just don't care! My son had to leave with a broken old phone because they wouldn't help. I'm telling you, save your money. Go with a different carrier. Moving my son to another carrier, if they don't choose to help. Shame on Verizon. This kid is fighting our country. With the millions you make, and screw people over from the insurance, you couldn't help him out? read more

Everytime I visit this store to buy products, I get ripped off. The first time I came to this store to buy AirPods. I was told this store would offer me the best price. I spent almost $250. Then the following week I saw at Best Buy the AirPods were going for $179. The second time I came to this store to update my phone and buy another phone, I was told my phones would be shipped in-store per Chase at this location. Also, I was asked to sign a new line contract which I did. The phones were never shipped to the store and were shipped to my house while I was at work and could not be present to sign for it. I never got my phones. I called to ask if they can be shipped in store. Instead, they got cancelled. Then I got billed for having a new line when I never had phones to use. I called and submitted a ticket asking for a refund. Instead it was denied and I never received a call back from Verizon when it was stated I would. I spoke with the manager and he said there was nothing he could do and didn't offer any additional help. read more

I was helped by their specialist Barry who assisted me with obtaining home internet. He was very informative & I was pleased with the service & explanation of the equipment. Also, took the time to help me find the best affordable deal. read more

Very disappointed in this location, we went on Saturday to buy a new phone it was a 45 minute wait, the manager suggested to make a appointment and come back so he set it up for Sunday at 1:00pm. We showed up and they told us that they were going to lunch at 1:00 we could come back in 45 minutes if we wanted to. so my question is why did they set an appointment if they were not gonna be available for it? very disappointed. obviously there is no respect for anybody's time anymore.! read more

Made it clear from the second I walked in that I'm in a process of buying house so if there will be any hard inquiry, I won't be interested, they assured me there's no credit Check , I even offered any deposit they might ask for to avoid running my credit , but I was mislead just to switch to Verizon , totally dishonest & deceiving. They ran my credit without my permission I gave a star because there's nothing less read more