Mom and I checked in yesterday to pick up an Online Order and the Store was very attractive and well presented! The Self-Pickup station did look scattered and randomly arranged instead of alphabetized which made the pickup process confusing and inefficient. The Bathrooms also were out of order so that was a little disappointing. The Store Associates were really nice and helpful in moving along the line and assisting with the Self-Checkout Computers though, and Lexi helped us find our online order with a positive and pleasant attitude which we appreciated! The texting confirmation system letting us know when our order were ready and thanking us for our visit was fast and courteous too! read more

I am so shock to experience one employee taking care of the whole store, she was placing merchandise , taking care of questions at check out, at people questions about pricing since Michael's no longer have prices in the items, helping with ups pick ups , regular cash register , self checking stands, giving pick up orders to cutimers like my self from online shopping. Come on Michaels! Get more people!! Don't take advantage of young employees. Pat better!! And reward employees like her monetary , cheers to Gisel!!!! She was extremely kind, knowledgeable, patient, fast, caring and respectful ! Besides pretty!!! Wow!!! Michael 's please read this! Customers watch out going to this store , lots of people ! read more

Best customer service ever! We came in to purchase a Christmas tree. Patricia helped us from the start, checking if they still had the christmas tree we wanted in stock. We left super happy with our dream tree! Great customer service! read more

The cashier said that the manager encouraged them to push self service and if it got busy then they would do a check out. I did self check out and it wouldn't take my cash. In the meantime, the cashier checked out 2 people. I canceled my order and of course they were more than willing to help me at that point. What happened to Michael's having great customer service? Don't waste your time read more

Ordered balloons online, chose the color based on the photos. Went in to pick them up and the second set was nowhere near the color I chose. I let the manager know that the color was wrong, that I needed it fixed. She said they don't go off the color, just the skew number and since the transaction already went through there was nothing she could do. I said I needed it fixed and she did go grab the balloons but then handed me over to an associate, she was going to inflate them but said manager asked me to pay first... she said they get a lot of people unhappy that the photos online don't match what they get. Good customer service would be "I'm sorry they didn't match, let me fix that for you"... btw it was 3 balloons that were the wrong color.... Paid to have it fixed, but horrible service on the managers part. read more

How absolutely disappointing to place an online order for balloons for a party only to show up and have nothing. They said they're online system doesn't process balloon orders accurately so if you place an order online, there's a very good chance it will not be processed and you will not know that your order was not processed until you show up! The managers answer to this problem is to order in person because the online system is simply not reliable. She stated that they could see their queue isn't working on their device but yet did not contact me that there was apparently an issue! So now I have a party in an hour and a half with no decorations!! read more

An employee named 'Danny' doesn't seem to be interested in helping customers. I said "excuse me, can i ask a quick question" i was ignored. I then asked again and he turned to me without a word and raised his eyebrows. Was that my sign to leave? I asked when they'd be getting yarn in, he said "tomorrow" with an attitude. I tried to lighten the mood by saying "aw I'm a day early" i was then met with an eye roll. Terrible customer service today. I go very often so I'm very disappointed. read more

The workers were knowledgeable and very friendly and helpful helping me find what I needed for my project.

I took a canvas painting in to be reframed a week ago. Not only did Michael's have a 70% off frames sale, but the custom frame department employee, Kimberly, was nothing short of amazing. She was so patient and personable with a great eye for putting together incredible framing options. The experience was a lot of fun and I can't wait to pick up my newly framed canvas. Thank you so much Kimberly. You are a true asset to Michael's. read more

Pulled up for curbside pickup and checked into a Parking Stall and waited for 20 minutes with no one coming to drop off my order. I had my son sleeping in the back seat or else I would've have just walked into the store. I called Michael's customer service and even they were not able to get in contact with this store location. If you're looking for good/convenient service I would avoid this location. read more

Martha in the framing department is beyond excellent! She delivers great workmanship and is so sweet and helpful always! Adam also does a great job! We take all of our large pictures to them with complete confidence that they will be done perfectly! read more

I usually go to the one in Mira Loma, but there were few things I needed that were fortunately at the Corona location. Great selection of products, value of prize was reasonable. When I needed help, Amber Connelly was there to assist me. Kind, attentive, considerate. Great place. read more

My kids and I went to Michael's for their free craft event. The time stated 2pm-4pm. We got there at 3:30pm. The event appeared to have ended when we got there and my girls were pretty disappointed. An employee named Crystal was so quick to grab supplies from the back and sit there as my kids completed a craft. She went out of her way to make sure they were having fun. Thank you!! The employees here have always been super nice and helpful, and this particular experience was worth writing a review about. read more

Get to the check out line and an employee led me to self check out to check myself out. That's new, I like going through the checkout process with a fellow human, but considering I only bought one thing it was ok. read more

Outstanding service from Sarah and the team from Michael's in Temecula. We had a very expensive piece of art that needed to be reframed and would only trust it with the Michael's team. Great job and thanks again. read more

Pretty average store. There was not much to choose from. They were downsizing the Christmas selection and putting it into clearance and had a lot of empty shelves. Seems as though that progress of restocking new items was a bit slow compared to other Michaels I've been to. I did need help bring something off a shelf and I could not find anyone on the floor except I saw one cashier busy at the register so I did not want to bug her. I ended up not buying anything but they did have some good Christmas clearance sales. read more

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Beck is extremely helpful and kind ! Showed me the website and coupons that I had available, as well as just terrific customer service and made my experience so wonderful. Thank you so much! :) read more

I hate to post this because the employees were so friendly and nice but this store is filthy! It looks as if it hasn't been cleaned or mopped in years. The floors and carts are covered in disgusting buildup. I went in with my 2 year old to quickly buy Velcro and leave and of course she asked to go to the restroom while we were there. The bathrooms are worse than any I've been in, including gas stations. The utility closet next to them is disgusting. There are also many messes throughout the store of products laying on the ground. This store should utilize the covid shut down as an opportunity to hire a deep cleaning company. read more

I come to this location almost weekly, but today Alex from custom framing went above and beyond with some thing she was not required to do. I was chatting with her earlier today about custom matting a few collaborative, thank you cards from special people in the community of multiple sclerosis. Her customer service is always on point. I had all of the cards in my cart heading back to my car. She called me personally from the store to let me know that she had gone out to the parking lot on our lunch break and saw that I had dropped one of them hours later and remembered my name to look up my customer profile to call me and tell me that she is saving it for me when I'm ready to pick it up. she did not have to do this. Management, please recognize Alex's wonderful customer, service, and care for her customers. She is clearly going above and beyond company expectations! Management, please recognize her for this professional and kind of act. read more

They have lots of pretty cool things here. Especially for the holidays. They had exactly what we were looking for here. read more

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Enjoyed this location...very clean, nicely stocked and great selection of goods. Even the employees were helpful with no 'tude. read more

Michaels - Love Halloween - Arts & Crafts Near Me - Corona, California

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Tried using my remaining balance on my gift card. The clerk and manager swiped My card and said there was no balance left. Went ahead and paid for the items and then called customer service. Customer service informed me that they needed to manually input the information on this card and that I did have a remaining balance. The manager is very rude at this store. Will not be coming back to this Michaels anytime soon. read more

I don't like this Michaels at all but went in bc it's bigger than the one close to my house. Upon going into the store to exiting, NOT ONE person greeted me. They all looked at me but said nothing. Carts with merchandise everywhere i had to move to get what i wanted. This store needs to work on customer service for sure read more

They get 0 stars from me! The workers there are not nice people! I went to the corona store ( crossings at corona) to return a stool (with my receipt) that didn't work for my room. I told the women that my mother had bought it for me, and she called a manager. manager came and told me that she could not return my item, she could only give me store credit. My receipt was dated 6/25/19 and I was returning it 7/10/19. I took my item back home with me and the next day I called another Michaels store and talked to a manager and he said that, that's not there store policy when you have a receipt. Few days later I went to another Michaels store and there manager returned it with no problem. I will never shop at that Michaels in corona ever again and I will be sure to tell everyone I know not to shop there as well. I just still can't believe that they treated me that way! read more

Just came in here to check out the Halloween stuff(I know already) and the lady who checked me out was so sweet! Her name was Eva and she had such a great personality, and we had a fun conversation about the Halloween decor. She made my day and I wanna come back just for her! read more

Selection is fine, but literally THE SLOWEST LINES on the planet. Every single time I go in there's a lengthy line and only one or two cashiers. Currently I've been in line ten minutes and the only cashier is trying to get a price check and is wandering around herself to do it. Christmas time is basically like waiting at Disneyland. Ridiculous. read more

I didn't even plan on going into this store but Lane Bryant nearby closed and I had some time to browse, so I came in here. There were immediately some really cute Halloween things that were on a sale I could not pass up but they needed to be painted, In my opinion- So I found an employee to ask questions and while I didn't realize he was on his break, he was extremely eager to help with my questions! Which led me to buy an item over $30 and I am desperately trying to stick to a budget. lol Then I go to the awesome cashier, and while I have a 40% off coupon she says "Joannes is having a 60% off sale, so I will give you that item with this discount" Super Awesome! Now I begin to do crafts this weekend and I think how awesome both employees were and why can't more places be this helpful and awesome. I will absolutely return to this location from now on and probably buy more too. Customer service has it's rewards- you stay open. Locals- support these businesses before we lose them all. Look around this center, it's a shame. read more

If you love crafts and making custom T-Shirts this is the place for you outstanding price. You will be satisfied.

The worst Customer Service!!! Walked in Never did I get a hello can I help you or hello how are you doing today.. Or even a smile.. NOPE! I did need help finding a foam poster but ALL I mean ALL employees walk right by me. I just felt the tension of Rude customer service. Not even that.. another customer walked right behind me moving my purse and everything not even saying EXCUSE ME. At check out.. Employee says I can't use a coupon cause the Item is already discounted... Seriously I've used a coupon like this before at this same store. RUDE RUDE RUDE CUSTOMER SERVICE!!!! Not a Friendly Place!!! I would rate this place a ZERO! read more

I like this store because everything is easy to find. They also have really good sales on their scrapbooks, silk flowers, art supplies and picture frames. You can also usually find cool stuff in their $1 bins. The only reason they didn't get 5 stars is because they NEVER, I repeat NEVER have more than 1 cashier open...even during the Christmas rush. It's also usually very hard to find someone to actually help you. Poor customer service! Also, pay extra attention to your coupons..I think they trick you...making you think you have more time to use them, when you really don't. read more

I am writing this review on the behalf of my mom who paid for acrylic classes , unknowing to her Michael cancelled classes without informing her and now is refusing to pay her back the difference . This is shameful and dishonest behaviour and to extort older citizens is abysmal . I will be calling corporate and addressing this myself to get this resolved !! read more

Like other good Yelpers said, it IS your average Michaels, but I did find the guy who checked me out to be a bit more friendly. Their sale items are always usually empty hooks or in great need of tidying up, it's anyone's guess just what exactly is a sale item or what random item was stuck on that hook. The usual mix of brand items, which always varies from store to store. I was not hit up for any loose change outside this store and no one keyed my car, so it was a good experience all in all. ADDITION: 3-5-14 : I went again today, I swear they picked up the store and moved it, or the driving directions I got this time were different. Huh. At any rate, The one older blonde gal was so friendly and helpful when a coupon she gave me for a return, turned out not to be good THAT DAY so like one other Yelper said, check the fine print on those bad boy coupons. Thank you for the friendly service this day. Ahhh if ONLY I could ever figure out what sale hooks have real sale items. But besides that I drop some serious coin at Michaels for their great scrapbook stuff. Thank you Michaels! Still no bums or miscreants hanging outside this locale, so a good experience. :) read more

THIS PLACE IS THE BEST. I have been buying new and used equipment from this owner for over 25 years. He was at the Bowery then and now in a beautiful space in queens. These people are HONEST, fair and treat you like family. They stand by what they sell. NO JUNK! If it's in the space, then it has to be good. I have NEVER bought anything from them that I was happy with. THIS IS THE PLACE TO BUY ALL YOUR EQUIPMENT NEEDS. Used or New. You won't regret it. Give them a call or visit today! Very satisfied customer Marcie read more

Just the average Michael's. always use a coupon. I had their framing services once, of course I waited for their 60% off sale and had coupons and it was still pricey. Good thing they did a good job. Workers are helpful but their items are never in stock when I need it. Very cheap art supplies, and don't forget your 40% off coupon online! read more

Cashier was rude in explaining that our product was not eligible for further discounts. Was going to put the products back and cashier demanded us to hand over the products. She could have instead let us know she could return them to the shelves for us. When we said we would order the product online for the discount she replied with an attitude that it would take 2 hours for pickup. Someone must have spit in her coffee this morning. Taking our business elsewhere. read more

This store doesn't carry hardly any of essential supplies for Circut Machines. I have been here 3 weeks in a row, still out of items. Was looking for 12x24 cricut cutting mats. Employee told me to come on Thursday they have 3 coming. Sad. read more

I called first thing in the morning to put my item on hold. It's a popular item and with the coupon it was going to sell fast! When my sister drove all the way there, they didn't have my item! Someone had to have sold it!!! I'm sure someone saw it behind the counter and sold it! She took my name down and I told her I would come. At 3pm when my sister went to pick it up..... it was not there! I'm pissed! Now I have to take the time to go myself my son is sick.... totally inncovenced me 100% it's my pet peeve to go out my way to confirm things and then it's messed up but a worker inside the store!! The girls looked all over for it but no luck! read more

I ordered 4 shelves online. Only 1 came. When I called to find out where the other 3 were, I was told that they had no record of it. So I spent about an hour on the phone getting it straightened out. That was a couple days ago. Today I go online for my bank and see a pending charge. I call Michaels to find out when the 3 shelves are coming. I'm told they don't have a record of my order. Ummmm, so you are going to charge me for something that I'm not even getting? Doesn't seem right. Calling Michaels was a big waste of time. Never again will I order anything online. read more

Finally they re-did their registers, so now there is ONE line that goes to the next available register. Like this much better than the old way! read more

I usually have a good experience at this location. However tonight's customer service was horrible! I stood at the front of the line and not once but twice did the cashiers allow customers to just walk up and cut in putting me in uncomfortable position. I would have hoped the employees had some sort of training or the assertiveness to tell the customer to wait in line. To add insult to injury the kids of the customer who was allowed to cut in front of me were still running up to her asking if they could have items. The crew tonight obviously did not care about anything but a paycheck. I can't wait till Black Friday when you have tons of grouchy shoppers. read more