Bad Customer service.... the Manager totally skip me in line and told me new customers that came in after me was there before me.

Horrible customer service. One employee in particular, Berry was not helpful whatsoever and was being rather rude throughout our conversation. Take your business else ware... read more

Everytime I visit this store to buy products, I get ripped off. The first time I came to this store to buy AirPods. I was told this store would offer me the best price. I spent almost $250. Then the following week I saw at Best Buy the AirPods were going for $179. The second time I came to this store to update my phone and buy another phone, I was told my phones would be shipped in-store per Chase at this location. Also, I was asked to sign a new line contract which I did. The phones were never shipped to the store and were shipped to my house while I was at work and could not be present to sign for it. I never got my phones. I called to ask if they can be shipped in store. Instead, they got cancelled. Then I got billed for having a new line when I never had phones to use. I called and submitted a ticket asking for a refund. Instead it was denied and I never received a call back from Verizon when it was stated I would. I spoke with the manager and he said there was nothing he could do and didn't offer any additional help. read more

I was helped by their specialist Barry who assisted me with obtaining home internet. He was very informative & I was pleased with the service & explanation of the equipment. Also, took the time to help me find the best affordable deal. read more

Worst customer service. So sad that after being with Verizon since 2004 that we had to switch carriers but I will not pay $380 a month to be treated with disrespect and ignored. read more

Steer clear of this location HORRIBLE CUSTOMER SERVICE FROM PETER!!! Him and another employee were looking out the window talking and laughing before we came in then as soon as he began to help us he was very STALE ,HAD AN ATTITUDE, DID NOT COMPLETE THE TASK WE ASKED . He didn't speak to us the whole time sitting there, I asked him if he could check that we had the promos and if our bill was correct and he just kept double checking IMEIs as if the phones were stolen or something ?? And then He called the port customer service to port our numbers over and he waited on hold with them for all of 4 minutes and told us it was gonna take too long and we can call ourselves and hung up the phone and tried to rush us out, mind you, we were the only customers in the whole store so it's not like he needed to attend to other people. He just didn't want to help us and was lazy and this is not our first or second encounter with him where we received poor service from him . FIRE PETER HE DOES NOT DESERVE TO WORK IN THE CUSTOMER SERVICE FIELD IF HE ISNT GOING TO PROVIDE GOOD CUSTOMER SERVICE. read more

Do NOT buy anything from this location. They will sneak in every little extra thing on your bill to up their commission. I went in to pick up a phone I purchased online because in store they cheated me before, and this time they STILL managed to add extra things to a phone that I already paid for. read more

Vin helped me get a new phone today. He was kind and really patient while I was trying to instruct my parents on how to make me an account manager over the phone. The man who checked us in was friendly as well. Great customer service! read more

Verizon, customers need to check their bills closely being charged a charge of $1.50! For tax that they can't tell you what the taxes are for and recovery fees whatever those are! I feel like being ripped off they start now keep going up with the prices are the taxes they call it.! Yes check your bill! Send read more

If I could give this Verizon negative stars I would. Terrible service the manager is for lack of better words a huge pain. After I ordered the phone the manager them proceeded to tell me that that my husband (the person who the new phone is for) needed to come down and pick up the phone sense it is his device... it was a Christmas surprise for him. Total crap. Not ever coming back until the manager is fired. read more

I'd like to start by mentioning we've (my family & I) never had an issue with this store and staff in the past. Our visits have always been excellent. Yesterday my father-in-law broke his phone hours before his trip to Hawaii, he went in to the store with the mission of buying a new phone. He communicated to Julie (Verizon staff member) he would like a phone and would like to pay it in full, no need for phone insurance. Julie sold him an i-phone 8 along with other electronics, when surprised by the total he asked "does that include the phone?" Julie responded "yes". She failed to mention to him that she had disregarded his request to 1)pay the phone in full and 2) no need for phone insurance. Julie had placed him on a payment plan for the i-phone 8 and added phone insurance. I don't understand the blatant disregard of the customers request and need. In his rush he trusted Julie and he left the store to later find out Julie did the opposite of what he asked and failed to clarify the actually transaction that took place. After receiving a notification of the changes to the account we as a family went into the Verzion store to see what could be done. Unfortunately Julie was on her way out for the night. Priscilla greeted us the moment we walked in and started helping us right away. Priscilla was great until my mother-in-law asked if she could have a print out of the information on her i-pad because she wasn't understating. Priscilla's tone and demeanor changed, she seened upset about the request and explained how they can't print out the information on the store system with tons of attitude. The manager (who witnessed the conversation) did offer to print out a copy of the account and transaction in question. When trying to explain the situation to the store manager the manager took on a defensive tone. The manager talked over us and offered no solution but to set up a meeting with Juile. We left the store called customer service, we spoke to customer service agent by the name of Anthony who was extremely helpful. Anthony expressed empathy and reassured us that we would be able to return the device, and helped clarify the additional changes to the account. I have no doubt that there are awesome Verizon staff members at this location, unfortunately the 3 we encountered were deceitful, upsetting, and unhelpful. Please take note of their actions and stay away from them on next purchase or visit. read more

Mom: "Can you come with me to get a new phone for me and your dad?". Me: "Sure, mom ok. But let's not go to a 3rd party retailer again because they really screwed you over on your contract last time." I always dread going to Verizon and/or AT&T. Why? Because they either 1) hound you 2) take their sweet time to help you 3) upsell you like a used car salesman. There's never any balance. This was a far better experience than what I had expected coming into Verizon and it's large in part due to the customer agent that helped us, Yadira. She was FABULOUS! My mom knew she wanted a Droid for herself and my dad but she didn't know what kind. Yadira kindly walked my mom through the different features of each phone and gave pro's and con's about them. Knowing that my mom hasn't been exposed to all the new mobile technology, she didn't speak down to her, she didn't go too fast explaining things, she was kind when my mom asked questions and she was very helpful in getting my mom the best data/service plan that fitted her needs. She made sure that my mom utilized every opportunity for a discount. She was just plain fabulous. Now that's what I'm talking about!~customer service at its finest. THANK YOU YADIRA. Much props to you for having my mom walk away a very happy customer, excited to use her new hip, droid phone. Shopping for phones can take such a long time esp when you're not the one purchasing it but this wasn't a bad experience at all. It almost made me inch that much closer to Verizon and take another step away from AT&T (bleh). My favorite part was when my mom turned around to me and said "oooo does that mean I can go shopping on my phone now? Like on Ebay?" As I saw the sparkle in her eyes and heard the excitement in her voice I said "yes, mom. You can shop til your heart's content" :) Too cute. My mom, a proud new Droid owner with a hot pink protector cover to boot! (an upsell that I didn't mind my mom taking, hehe) read more

I went here today because I live in south corona and there was no way of being able to get to the Verizon at the crossings without being stuck in a long line of street. All I needed to do here was have them help me program my phone and put the glass screen on it. When I walked in and explained what I was here for the lady who was helping me out was very irritated that that was all I came in for. I tried to be nice to her because I knew I was using her time and she works on commission but hey, you should always give great customer service even if you are just doing something quick and simple to help them. I will not be coming back to this location, and I will just stick with my normal people at the Crossings. read more

Update it's September 24th now at 6:22... I called talked to the manager for 20 mins for him to " look into it " and realize that they do accept it as a form of identification soooo bet I come up there and they don't have the phone ... so I'm blown rn .. like I've wasted my time for days and it's nothing they can do like ... i seriously advise no one to come here ... they have no idea how to run a business .. im so upset . So I wasted my time tonight , I call to see if they have a iPhone they tell me to wait then come back to the phone to tell me they can't give me that information over the phone ... THEN I go up there and they have the phone great not in the color I wanted but I wasn't being picky im about to pay 250+ for a phone for them to tell me they can't use my military ID as an identification card although I have a military account ... the user is a military service member im so disappointed and will never come to this location again for wasting my time .... definitely needs better training seeing as though I just used this ID to get a phone this year and I use it every time I come in ... what's the point in having a military program not to accept their ID's ... Visit was at 8:51pm ... very unhappy c read more

Went in with a software issue on my I Phone and left with a new I7, Mophie, I Pad (almost free with case) and no more issues despite my warranty up. As a business person, I'm continually amazed at how proactive and helpful Verizon is. But it's not possible without people like Kyle Markin who didn't let me walk out with a faltering phone which I depend on constantly for business. It was also apparent from the interactions of the other employees that the whole team was on the same page. I just found a new business partner.... sorry Norco Verizon but these dudes got it wound tight. Thank you Verizon Update.... what a difference 4 months makes. Where is Kyle when you need him. Have a banged up phone and they have 0 options for upgrades. Verizon keeps burying you in contracts and equip charges that you eventually have to pay $900 for a new phone or switch carriers. How does this store let me walk out and shop another carrier when I spend $350/month on cellular. Well congrats Verizon.... this store just earned its current 3 star rating which might me a tad high. read more

If I could give this zero stars, I would. Absolutely horrendous. Made an appointment and when I got there, I was told to simply call a number to set up a new account with my number. Mind you that I put on my appt request why I was coming and they didn't call me to say they don't do that before I trekked all the way there in rush hour. This is a CELL PHONE STORE...why would you be unable to help me set up an account? I was talked to condescendingly by Julie. Why is this store even open then if I am supposed to create an account by just calling a telephone number? It doesn't take 3 employees for just curbside pick up. Honestly unbelievable. In the time they wasted telling me to call different numbers, they could have already set me up with a different account. They lied straight to my face. Pure laziness. Don't go here unless you want to waste time in your life that you will never get back. read more

This review is for Solutions Specialist, Carla Trammel. My daughters screen was cracked on her cell-phone, she could not get help in LA where she lives so I went into my local Verizon store in Corona (near Griffin Way). There I was helped by Carla Trammel who went ABOVE and BEYOND to help me solve the issue with my daughters phone and to resolve other issues I had with my own phone/account. Carla was extremely professional, friendly and resourceful. I would highly recommend her at Verizon or anywhere she ever works, to any friends and family. Anytime I have any issue from here on with Verizon, I will be sure to directly contact Carla after experiencing such exceptional customer service from her. I wouldnt be surprised if they hired her to train all their customer service representatives. read more

I just went in to upgrade my iPhone 6. The service i was offered by Anya was very courteous and professional. I had read several bad reviews about this Verizon Store; however, I decided to give them a chance. I'm glad I came in to this store. I was in and out within minutes. Anya asked what I was looking for and provided me with just that. No sales gimmicks. Will be referring friends and family to this store. Thanks again Anya! Doug S. read more

Boom! Came in got the iPhone 7 within 15min! Cameron was FANTASTIC! As soon as me and my sister walked in we were greeted with big smiles and positive vibes that just couldn't be ignored. *from all the staff* I've been trying to get the iPhone 7 for almost a week now and just couldn't make the time! Finally I looked at some reviews in my area and saw this store... Cameron was friendly, genuine, kind, patient, outgoing, * handsome*, and funny. My experience couldn't have been any better. He took time to see what amount of gigabytes I really needed based on my current usage and a phone case I am absolutely in LOVE with! This will forever be my home store!!!!!!!!!! read more

Worse store in the whole company! Sell you into contracts on things you won't use. BE CAREFUL WOMEN! WORSE THAN AUTO MECHANIC SHOPS! And when you try to get out of contract it's only more $$$ STAY AWAY! GO SOMEWHERE ELSE read more

Called to check if they had iphone 6 plus and spoke to Mark he said they are ALL out, asked if he had an estimate of when they will get their next shipment, and he said no sorry, i highly doubt that. So i called the Verizon at the Shoppes, they are out also but the guy told me their supposed to get. Shipment tomorrow if i wanna call back and check. So looks like i will read more

Came at 8pm and they were closed even though it's supposed to be closed at 9pm. I just wanted to buy an Apple Watch this was my only available time for the following three months. Very disappointed read more

Can I give them less than 1? Manager Diondre and employee Miguel clearly just don't care. And neither does Verizon. 23 years with them, 6 lines and we may as well go elsewhere for this kind of customer service. Long story but after ordering and paying through Verizon online nothing was ever shipped in nearly a month. ALL my inquiries either on phone or chat got nowhere so I went into the store to figure it out. No help. No nothing. No empathy. No effort to help other than giving me a customer service phone number. Oh and a refusal by Diondre to do what customer service told him to do as it is HIS store. When I complained to Diondre about how his employee dealt with me he thought it best to put it back on me. Nope. Just no. Why overpay Verizon if this is what happens? Save your money and go elsewhere. Definitely don't order a new phone online with Verizon. But in store is no better: they demand that you have an appointment yet 3 employees are there doing nothing! I hate that we give any money to these yahoos! read more

Purchased a phone on Black Friday. Went in next day to exchange the phone for a different one. Store would NOT honor Black Friday pricing even though they were happy to charge me a hefty restock and exchange fee. I will NEVER return here. Be very careful about your purchases here and consider buying from Verizon direct. Terrible Experience. read more

This store is by far the slowest and rudest Verizon I have been to. Every time I come here, the sales people take their sweet time to get to you, and are rude. They say "the wait will be 5 minutes" and then walk away and you end up waiting 30 minutes or more while no employee checks on you or acknowledges you. Very poor customer care read more

By far one of the best Verizon's store I have been too! I would recommend going here and getting helped by Kyle. It went by great, he helped me get settled in with a better plan and activation. He explained everything very well, and also answered any questions I had regarding the phones and plans they offer. Good customer service! Great Job Kyle! read more

I've never had a worse customer service experience than I had just now at this Verizon Store. If I really politely let you know that I'm not going to be interested in any of your expensive add on offers, and I just want to swap my plan for the unlimited plan and upgrade my phone, I don't expect, and won't stand for, a 5 min, rude, overbearing and demeaning lecture as you continue to try and sell me the things I already told you , twice now, I do not want. Yes, I know what Google Home is, no I do not want it -- like I already said. Yes, I know what the Powerstation is, and no, I don't want one. Or a car charger, screen protector, new case, etc., etc., etc... I know you need to offer stuff, but I already said no. Over and over. No, thank you. I've had great, very satisfying experiences at Verizon, but this guy should not be employed here. read more

BEWARE!!!! Verizon does not care about you! went to change plans to a pre-paid account. bought a phone. Verizon was told to cancel original plan, never did! Verizon sent threatening letter to pay up or we will ruin your credit! $460.00 later to pay up or else! Do not do business with this rip off company!!!!!! read more

Amazing customer service!!! I went to a Verizon store in Lincoln and 6th st and it was a nightmare. This guys just fix everything in half an hour with a big smile in their face. I would definitely go back and highly recommend this store. read more

Best best best experience ever! Been with Verizon since they were Airtouch and I never have had service like today. Quick, knowledgeable, and friendly. I walked in with a huge stress of a problem and within less then 10mins, walked out with a resolution and smile. Cameron was by far the most kindest and informative customer service rep I've worked with in any store!! I will make this my forever Verizon store for all future needs. read more

OMG the employees are making people wait in line outside for the new iPhone only to be told that they dont have any in stock. Once you finally get inside they just try and sell you a pre-order or another phone. The excuse for why they werent telling anybody in line outside that they didnt have any in stock was some BS about "other people might have phones reserved and their credit might not go through thus creating availability." Very shady business tactics but hey they gave me a free water for waiting in line outside. read more

This place is horrible! Tammy H. Is the worst employee. Asked her for help and she said she didn't have a computer. Even though there were 5 open. Instead she's spinning around on a chair texting. What the hell! read more

If you have an issue or a problem, don't bother calling. Except the managers their workers are rude and unprofessional. Most of them have no common sense, making your simple issue into a complicated mess. I am being completely honest, or experience it yourself. * recommend new employees read more

My 1 year old iphone died so I went to the store yesterday and they ordered me a new phone as I had insurance. It arrived today I went back to the store to have them help me set up the new phone. The guy behind the counter took out the old sim card put it in the new phone and said you are all set. Well actually I am not because I needed help understanding how to get all my info back. Not all of us are 22 year old boys who understand all of this stuff. He said "just got to icloud or itunes" I entered my apple ID and password and it didnt work and he basically said oh well you can just try connecting to itunes when you get home. Very dismissive didnt ask if I had other questions or needed anything else. Basically get out.... Wont be going back there. I have nothing but issues with Verizon being inflexible for awhile now thinking of going to TMobile I have been a Verizon customer for 20 years with multiple phones and devices. I think I'm done Verizon. You used to be good once upon a time.. UPDATE: Called Verizon and the guy Chris on the phone from South Caroline was AWESOME! He walked me through everything. Wont ever go to the stores again! read more

It is not often you find exceptional customer service now days especially on black Friday; however, I recently needed a new cell and I thought I would walk over from my hotel to the local Verizon store (Griffin Way). Well, I tip my helmet to Sir Cameron, customer service rep, who was able to get my family switched over from T-Mobile with three phones. He also helped start my Christmas shopping with a few accessories. The Verizon Black Friday Promo was excellent and Cameron's customer service was top notch. Thank you from NorCal. read more

I wouldn't even give them 1 star! Very bad customer service! All the sales agents are stuck up and just tell you what you should get which of course is always the high priced phone or plan! If they would actually try working with your needs of a family then maybe they would actually acquire more business! Not a good location if u want friendly, helpful people. read more

I had a wonderful and pleasant experience at this store. I walked in the store and I was greeted by David yesterday. I wanted to switch my cellphone plan from T-mobile to Verizon because Verizon has the best coverage. David is very professional and friendly. His service is very detail-oriented and fast. That made his job outstanding. The cellphone plan that I chose was $45 single line with 3 GB DATA, unlimited calling US, Canada and Mexico. $45 is little higher than other carriers. But it's got better signal. I highly recommend this store. And ask David. You won't be disappointed. read more

Its a great place to play with the phones, but expect to be "sold" something. The sales staff are nice, at least the little blond girl that I've delt with, but they do try to sell you the phone a few steps up from what you want, along with all the chargers/cables. Its there job, but often times the phone is much less on Verizon's website, and the chargers.... one word....ebay read more

I have been a customer of Verizon since 2008 and I can honestly say I am very displeased with them. Over the past few years my bill has gone up and up and up, all the while they tell me it's not. I have one line and I pay $200 a month. Why? They say because I have unlimited everything and they don't offer that anymore, but wait we have a new plan that offers unlimited and your bill will only be $109. WITH. THAT'S WHAT IT ORIGINALLY WAS SUPPOSED TO BE AND IT'S BEEN $200 FOR A WHILE. THEY have hidden costs and before u know it bam urban bill is always over the amount they promise u in the beginning. I am DONE. GOOD LUCK TO ANY WHO DARE GET VERIZON read more

Worst customer service. They walk a round and tell people that they'll be right with them and they don't do squat.