I would like to center this review on the exemplary customer service Jeovani provided. From the beginning, he introduced himself, was very patient with my questions, and he took his time explaining everything in detail. Thank you!! read more

Best Buy is the ultimate Grinch. They stole both Thanksgiving and Christmas from my family. We purchased an expensive double oven from them and bought the extended 5-year warranty. At the beginning of November of this year, the oven stopped working. We contacted them, and they ordered parts. The technician was unable to get it to work. They ordered more parts. More time passed, and the technician was still unable to get it to work. They ordered more parts, and the technician still was unable to get it to work. We lost Thanksgiving and had to go out to eat for the first holiday ever. They didn't care. They ordered more parts. They were delayed. They rescheduled the appointment, and now we won't have a working oven for Christmas. They say they don't know exactly what is wrong with it, but they won't replace the oven. They tell me that I have to continue with this process. My wife is irate, and my friends are telling me to take them to small claims court for failing to stand by their product. So my message to you is to not buy from Best Buy if you value your family holidays. We are having a HO - HO - NO Christmas. read more

Best Buy - Receipt with extended warranty - Electronics Near Me - Eastvale, California

Service was good until we got to the register. Jax checked us out and I don't know if he was having a bad day but he was extremely rude and pretty much was about to raise his voice. Would not recommend. read more

Items were improperly priced. I double checked with an employee and was told the price listed was correct and found out otherwise during checkout. The manager was helpful but no significant compromise was reached. IMO Very little accountability. read more

Great customer service, strong knowledge base, expansive selection ,and truly customer centered care. I always did like that best buy had all the experts and most expansive electronics selection. But I haven't bought anything from Best buy in a long time because I just prefer to work with Costco or Target since trust their customer service and they have usually the best price, so it was just easier to assume that that was the best way to go. However, I'm glad I recently stumbled upon the new Best Buy which must have instituted a lot of new customer focused policies because they really impressed me with how far they're willing to go to help me. So combine that with the expansive selection and the great knowledge base and this has now become my go-to place for electronics. Hats off to kat and Jovanie! read more

I'm very disappointed with Best Buy's customer service. I purchased a laptop online and picked it up at the store. Their website clearly states that online purchases can be returned, but when I went in to do just that, they refused. To make it worse, once I mentioned I wanted to buy a more expensive laptop, suddenly they said they could process the return. This feels dishonest and misleading. A return policy should be consistent and honored no matter what. I shouldn't have to "upgrade" just to get the service that was promised. I expected better transparency and integrity from a company like Best Buy. read more

The staff member who helped me was extremely rude and showed a complete lack of customer service. When I asked about the difference between two tablets, he only said the size was different--even though the price tag clearly showed the same size for both.What made the experience even more uncomfortable was that he kept pushing extra packages after I clearly said no multiple times. He ignored my refusal and continued trying to upsell. After I completed the purchase, his attitude became arrogant and dismissive. He didn't even give me a receipt so I had to ask for it myself. If I could, I would include his name in this review, but unfortunately, he did not provide it. read more

bought a mouse got it home the mouse grips were missing and the mouse was extremely used up i went back to return it and got declined wasted 200$ on a used up mouse. read more

Just bought a MacBook for my daughter, and Johnny was great. Took the time to help me choose the correct one, and even went back after he saw the original box was dirty. You want to know why I would come back, great customer service. Thank you for helping me Johnny. read more

Best Buy - Just bought a MacBook for my daughter, - Electronics Near Me - Eastvale, California

This Dakota guy at geek squad is rude. I walked up and already said he's busy didn't take my name or what I was there for. The other people there are not even working either. I had an appointment to drop off my device. I ended up going to another Best Buy miles away read more

Went to Best Buy today to purchase a IPad which I was able to get, but unfortunately the service I needed it for was not the case. I had to return the unit and I was very pleased that there team assisted me with the return , and gladly helped me out to get my new desk top version that I will able to run the specific software and apps needed . Thanks again for making this happen quickly and efficiently. Good job BestBuy electronics crew. read more

I went to this Best Buy today to pick up my online order, and the experience was absolutely unacceptable. When I walked in, there were no clear signs for "Online Pickup," so I asked a staff member where to go. He told me, "Bay 2 and Bay 3." I went there and simply looked around -- I didn't touch anything, because all the items on the shelves were small products and my order was a TV. Then out of nowhere, a female employee shouted at me from behind, saying, "Sir, you don't belong there!" Moments later, a male employee came up and rudely confronted me, demanding to know why I was there. I explained that another staff member had told me to go to that area to pick up my order. Instead of listening, he kept questioning me aggressively, saying "Which guy?" in a very hostile tone. I said, "It was someone wearing the same uniform as you -- glasses, beard. I don't work here, how am I supposed to know your names? He told me to come here to pick up my order. I'm not here to steal anything." His attitude was incredibly mean and unprofessional. When I finally received my order, I saw the same staff member who had originally told me to go there -- but he was just passing by and didn't step in to clarify the situation. So I looked at the rude employee and said, "That's the guy who told me to come here. I don't work here, I'm just here to pick up my order -- so don't give me that attitude." The whole experience was humiliating and frustrating. I've never been treated this disrespectfully in a store before. Best Buy seriously needs to retrain their employees on basic customer service and respect. read more

Bought a brand new laptop in a sealed box. I did not open the box for a while. When I did open the box, I discovered that the right screen hinge was broken. Tried to take it to Best Buy and explained what happened and was told they cannot help me. Ultimately my recommendation is before you buy anything from this store, check with an agent about opening the box to verify the quality of the content. read more

Bought something from bestbuy.com on Thursday because it said it would be here Friday. Today is Sunday and I have not received my item. Bestbuy.com live agents are rude. I contacted them the next day when i was supposed to receive my item there was no tracking number not even a carrier assigned. Will never order from bestbuy.com again ​ read more

Danny is a youngster who was very helpful in explaining things, warranties etc. very intelligent young man. Michelle also chimed in and was courteous and kind. By far the Best Buy money can Buy (old man joke) . But for real great people read more

We've visited this location for a few items, but tend to not buy things; we tend to check out the stock and maybe actually hold the item that we're thinking of getting. This location is also a little difficult to get into because of the busy shopping centers and streets (especially Limonite), so we try to not venture over if we can help it. I know shopping online is the rage for the past several years, but there are just some occasions where trying to order from an online store (or Amazon) just isn't as fast as going to a store for a very last-minute, somewhat-emergency purchase. We have done an "order online for pickup at store" situation, and it was ready in a couple hours when I could drop by after work. So, the convenience of that was kind of nice. I did have to find someone to eventually help me at the pick-up area. Staff-wise, everyone's been helpful and nice, so 5 stars here. I think my biggest gripe on Best Buy is their "rewards" and their credit card, though it's not at the fault of this store but Best Buy in general. Would advise strongly against it, if they try to offer it to you. Prices are MSRP, so no real deals here. Sometimes, a couple dollars difference, but it's not worth the cost of gas to visit. Best Buy is at the very edge of the center, so there's always parking! read more

I saw that they had a PS5 in stock so I ordered via the Best Buy app. Everything was extremely fast.. it might have been less than 30 min when I got a notification that my order was ready for pickup. I stopped by right after work to pickup my order. There's signage inside to find the pickup area if you don't want to do curbside, and checkout was a breeze. I picked up in store since I wanted to pick out a game as well. read more

Best Buy - Not sure what this was but looks neat - Electronics Near Me - Eastvale, California

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I purchased an online order. When I went into the Best Buy in Eastvale, I was told by the manager and employee that even though my order was for pick up at Chino, it would be a very simple process to pick up that laptop at my current location. In essence instead of just letting me pick up the laptop as I intended to, they canceled my order completely and then told me I had to buy the laptop again. But my refund for my laptop would not be available in my bank until 10 business days. I left in tears because I walked out with $700 less in my account and no computer. These people did not help me and they offered me no solution. I wish they would've just let me go pick up my laptop in Chino Hills like I intend. If I could give this less than one star, I would I also had a contact Best Buy headquarters. Hopefully, they can resolve how incompetent these employees were. read more

I have been in the customer service industry for over 20 years, and one thing I've always liked, is when a customer asked me for my opinion on the item they are about to purchase. I give them my 2 cents, and they can do with it what they want. But what do you do when the salesperson, only wants to give you facts and options? I'm not in your industry, I didn't do any research. So why won't you tell me your opinion on certain items I want to buy? I spent over $3500 and I still feel like I was shafted. I'm still confused about what I bought, and I'm not even really sure if I want to keep it, or return it. Salesman number one, we will call him "G". Showed me 20 different options of televisions, told me what each one does, and why I was making a mistake from purchasing TV "A" vs TV "B"...What? All I want is an 85" flat screen tv with the best visual. That's it, nothing more, nothing less...So Mr G, you know I want an 85" tv, why are you offering me smaller televisions? You know my budget is $1000-$1500, why are you offering me $3000 tv's? OLED, QLED, wtf is that? I don't care. I want an 85" tv with the best visual output....Whacha got? Oh but wait Mr G. I also want a sound bar with a bass, which one do you recommend? Oh you don't know? My budget is ANOTHER $1000-$1500...For a decent sound bar/surround sound... It was like pulling teeth!! Finally after pissing me off, and pissing my wife off. We picked the Sony Bravia x80. And a Bose 700 sound bar...Also picked up my sons curved monitor for his gaming.....$3500 later, and I'm still pretty upset. Manager Chris. I Love you bro! You were real from the start, and I appreciate the small, yet awesome discounts you offered. Overall this won't stop me from shopping at Best Buy, but it will teach me to look for help from someone else. Although I enjoy my new flatscreen, the process to acquire it, was a headache... read more

Best Buy - Takes up the whole wall - Electronics Near Me - Eastvale, California

I'll skip this Best Buy or better skip Best Buy all together. Terrible management, Michelle, working evening shift needs some more training. She appears burnt out and lacks the confidence to make decisions. Making customers wait in line for a very long time to then see she's lack the ability to make a quick decision is sad and I won't be returning. Poorly trained associate such as Ryan also needs to be reprimanded. read more

Amazing customer service provided by Andrew at Geek Squad we were having trouble with our Adobe and he took his time to help us even though he took one hour he was very sweet and so patient with us!! I was really thankful and impressed with his professionalism. Usually we don't get that at other Best Buy's but Andrew delivered amazing customer service like I have said. Parking is great so many slots so don't worry about that. They keep the area in the store clean and tidy. read more

Never responded to calls for help and when you go in person they don't know anything that's not there department. So sad for customer service. I will go elsewhere. read more

Love Best Buy but you guys profiled me hardcore today while I was there today shopping for OSMOs, a MacBook and speakers. Just next time have a blue shirt ask me for help so I can get some useful info. Also I guess taking a FaceTime call in the store is suspicious lol. The black shirts aren't helpful. Not mad because I just bought everything I needed direct from DJI and Apple but if you have a black shirt ask if you need help, have the details. LOL smh. Thanks anyway Andrew. read more

Went in today to EXCHANGE a $200 defective massager purchased on line for a Christmas gift in DECEMBER! There was nothing the manager could do to help me since the holiday return policy ended yesterday. The item and box are brand new condition other than opened and never been used. Her solution was for me was to buy a $50.00 warranty or buy a membership in order to help me! Are you serious do you think I would give you a penny to help me?!! Michelle claims that's the only way she can help me. Never ever shop here again! Let's see if their corporate office finds a solution! read more

Best Buy - Electronics Near Me - Eastvale, California

If you need help in the PC department at Best Buy please ask for Darion and Mo they are the Best!!! Their help went beyond what one would expect. This is my Best Buy location forever. Thank you both I really appreciated your help!!! read more

Employees are rude and not knowledgeable regarding their products. I asked an employee what the difference was between 2 smart watches and he just said "I don't know". When I asked if he could open the case so we could compare he replied with "yeah I'm not doing that." Trying to be patient I asked well how am I supposed to compare the watches? And he replied I don't know, look it up.... Unprofessional and rude. read more

Disappointing Return Policy: Two Weeks vs. Standard 30 Days. But they are willing to wave that "Policy" if I pay them $53.86 for one of their BS memberships. I recently made a purchase at Best Buy and was deeply disappointed by their return policy. Unlike many other retailers, who offer a 30-day return window, Best Buy imposes a mere 2-week period for returns. This short timeframe severely limits customers' flexibility and is completely out of touch with industry standards. Yes, I have to take some responsibility for working not checking their return policy before purchasing, and for sitting on the return thinking I had 30 days. It wasn't woking properly from day one. I didn't return it right away instead I did some research and contacted the manufacturer. After updating drivers and such, that didn't work so I decided to try a different make that Best Buy didn't carry. After receiving that replacement and it working properly I decided to return the one that wasn't. Come to find out that they wont give me a refund because I was 5 DAYS over their 2-weekBest return policy. Andrew the Best Buy manager would only offer to waive this policy if I signed up for their Bust Buy + membership for $53.86. He was very helpful and told me they've had this policy for years (sarcasm). He did however offer me store credit. However this being a very pricy item I and I just spent that money again to replace it, I just wanted my money back. Also after learning about their policy and their unwillingness to bend seeing that I missed it by ONLY 5 DAYS. I was unwilling to have them hold on to my money until I needed something form them. I begrudgingly paid the $53.86 to get the rest of my money back and unless I absolutely have to I don't think I'll be shopping with them again. Not with so many other covenant ways to shop these days. It bums me out to see a company treat customers this way. I like to support the brick-and-mortar when I can and the employees who rely on them for work. I just can't understand it when a company does stuff like this. I'm not asking for much. Just cancel my Best Buy + membership and refund the fee you extoreted from me and we'll call it a day. Thanks! read more

I saw that they had an open box item online and saw that their geek squad protection was 77 dollars for two year protection that particular item. It was later during the night where I decided to just go to the store and pick it up. I found the item in store and decided to check out. The register showed the same price as it was online and when the cashier asked if I wanted geek squad protection I asked how much it was and he told me 100 dollars for two year protection. I said wait a minute on your website for this item it is showing 77 dollars for the same 2 year protection. I even pulled out my phone and showed him the price. He said there is nothing he can do about it and he can't price match it at all even though it's on their own website. He seemed like he didn't care at all to help out or to see what he can do. I said what if I buy the item online and just take the item and he said we can't do that we would have to wait the next day to pick it up and blah blah blah even though I have the item right in my hands. I asked if he can get a manager to come over to price match the geek quad protection online and he radio the manager but they didn't bother coming over and helping out they just said they can't do anything about it. So I said eff it I'll just buy it as is and call it a day as I have driven pretty far to get this item. I'm pissed off that they can't even help out or anything. As much as I like going to Best Buy it makes me very hesitant to buy any future products from them knowing you might not get any help with the products after purchase or during purchase. It's a shame their geek squad protection warranty is super over priced as well. read more

Great service the guy who helped me was super nice quick service. I had my iPad disabled for maybe two years and I tried fixing it myself. It didn't work so I took it to Best Buy, but assuming that I would have to pay for something and no cost totally free no fee no nothing he helped me a lot And I really appreciate his service. I do not remember his name, but he was really quick. He was super nice and helped me a lot with my iPad. Five out of five stars definitely recommend I did think there was gonna be a fee. I thought I was gonna have to pay something. Maybe $40 maybe 100 and nope nothing! I didn't have any fee and I really do recommend going. Thank you Best Buy. *Edited* This edited review is about my iPad my iPad was on activation lock for a about 2 weeks and at that point I gave up because I didn't know the information sense it's been years. And the guy who helped me could do anything because he didn't know the information. Which is not his fault! I was gonna buy a new tablet but i went through a whole process and use the iPad as a trusted a device for 30 days i thought I wasn't gonna work. But a few weeks later they reached out to my mom. And it's was successful! And it's all thanks to the guy who helped me! I would never have it today! Thank you Best Buy. read more

Best Buy - Electronics Near Me - Eastvale, California

Rude pushy and inconsiderate when that stop harassing you when you say no that you don't want accessories and not informed on what they sell, they don't know nothing read more

This review is for the employee, Anar (sp?) I hope I spelled his name correctly. I was looking for a sound bar for our television and Anar was extremely helpful. He showed me the system he recommended for my television and went on to show me the apps for the system as well as the various products you could build later into the system if you wanted to. Anar was super friendly and knowledgeable. I found him extremely helpful and enjoyed our conversation as he helped me put the items I purchased in my car, I broke my leg 6 months ago and he paid attention to assisting me beyond any expectations that I had. Thanks so much Anar and I hope Best Buy treats you like gold. read more

Don't even bother calling they never answer you. It's very hard to get somebody they can speak with you.

Jimmy Moore and his 3 stooges have no idea what they are doing in the cellular department. Denise managed to get my iPhone locked and so now it's useless and they .... SURPRISE .... Want to sell me a new iPhone. SHOCKER! Jimmy and the people that work for him are liars and had no idea how to get things done and fix my phone ... they just wanted to sell me a new phone and kept saying over and over again "we can't do anything". An employee RUINED my phone -- YOU SHOULD FIX IT!!! Not sell me a new phone!!! JERKS!!! And btw your advice to go to a Verizon store was TOTALLY WRONG and DID NOT WORK!!! BEST BUY ruined my phone and Verizon can't fix it!! BEST BUY OWES ME A PHONE!! I paid CASH for mine I shouldn't have to get in to a contract with payments just because BEST BUY RUINED MY PHONE!!! read more

Best Buy - My perfectly fine iPhone 8 plus that BEST BUY RUINED AND THEY LOST MY PHONE NUMBER!!! - Electronics Near Me - Eastvale, California

Went here to acquire information on flat screens. Guy asked us our current brand. We said we didn't remember. He pushed. "Really? Most people know what brand they have." Seemed like that answer was more important to him, so we left. Received better service at Walmart. read more

DO NOT GO HERE !! Went here with my Mother to get our phone screen protectors replaced and after coming back from another part of the store I found they had charged her for the "lifetime warranty" screen protector replacement which is supposed to be free. They didn't even give us the correct screen protectors, and they were not installed properly. When I mentioned that they were not the correct screen protectors I was rudely told by the workers to go to San Bernardino if I wanted it to be fixed. Terrible service, horrible selection of products, make the extra 10 minute drive to any other best buy! read more

Best Buy in Eastvale should be shut down due to the horrible customer service there. They have lost my family's business forever and honestly none of the staff seemed to care that I was so disappointed with their lack of ability to serve our community. There was 1 very polite checker who tried his best to help but ultimately his hands were tied by the store's lackluster approach towards customer service. Eastvale is a community based city and most businesses in the area are usually have a great community outreach program but not Best Buy, I have often simply forgotten that they are still open in the Eastvale Gateway Shopping Center because of how far removed that they are from community engagement. I can't say enough negative things about the store because it is a dead space to me and my family at this point. I ended up taking my business to Costco and I am so glad that I did because I was able to purchase the items I tried to purchase at Best Buy for less cost and with a greater degree of customer appreciation from the Costco staff. read more

Best Buy - Electronics Near Me - Eastvale, California

Found myself here when I needed to recycle an old laptop. Made an appointment by telephone and stopped in. Once inside I walked over to the Geek Squad desk . I could see my name and appointment time on their scrolling tv. They reformatted my hard drive for me , handed it to me in in wrapped plastic and disposed of the laptop . All for no charge! The whole process didn't take very long with the appointment . read more

Best Buy - Merchandise - Electronics Near Me - Eastvale, California

It's 11am on a Sunday, and nobody on the floor to help with customers all looking around for help. Then was told they don't have staff because it's normally not busy so nobody was scheduled. What? It was busy today and everyone was upset and walking out, just like me. I would not recommend the limonite location for Best Buy at all! There are other electronic stores with better service! read more

Sending a big shout out to Jordan at the Best Buy in Eastvale, CA . Not only did he help me find the correct Sonos product, but he also directed me towards the "open box "version of the product that I wanted. My husband appreciated that also! Jordan was helpful, friendly, knowledgeable about his products that he was selling, and had an excellent sense of humor. He did a great job, and Best Buy should look to him to train other sales people on the floor on how to make a customer's experience joyful. This customer walked away with the right product for her, a great price, and a smile on her face! Thank you, Jordan! read more

Best Buy - Sonos Roam - Electronics Near Me - Eastvale, California

AMAZING CUSTOMER SERVICE! david in T.v. Section was amazing! He truly took his time helping us find the perfect TV and also the best way to make sure we got our savings! I WILL BE BACK TO PURCHASE more because of his amount of knowledge in the products we looked at! he even solved a checkout issue that my best buy credit card on the phone couldn't figure out in 2 minutes! Truly recommend this location everyone was very helpful and we love our new 65 inch tv! read more