After having a terrible experience with a product forwarded to my business select account from the corporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa. read more

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase a phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same! read more

I cancelled my T-Mobile account months ago. The internet service was good but the personal communications were awful. For instance, I received a mailer stating I may be eligible for internet service in my home. I went into a store ask about it but 20 minutes later I was still there while they tried to sell me other products only to be told afterwards, no, my property is not yet eligible. Waste of time. I called several times after receiving a statement only to be told that without a pin they could not help me. Wow! Worthless. I'd rather forfeit the refund they owe me than deal with their ineptitude. read more

If I could give a higher star rating I would choose it. I will be very direct and honest, to me personally what made this store just an amazing store to visit was one Tmobile associate , sales person , representative, which to me she could be all of that and more in one person. Her name is VERENICE !!! She has been simply amazing , from the moment I had issues with my older unit she did all that she could to obtain a simple trade for me through my insurance of course,. She detected the problem with my unit was a software malfunction, and this made it possible for me to obtain an exchange for my deflected phone . They did not have my model anymore , it had been discontinued, instead they sent me a newer model, which I was happy with , only paid literally 5 dollars for the exchange application fee , I guess you can call it. I still wanted to get their newest android phone model the Samsung S 26 ULTRA , and Verenice said keep the one you have for a few months see how you like it and if you feel that you still want to upgrade do it ! All I could say to that was of course, n I promised her I would come back with her personally in order for her to get the credit from such sale. I finally did come back and had mine and my girlfriend's phone upgraded to the same S26 ULTRA . By upgrading my plan from a senior or dinosaur one ( been with them for like 24 years) she was able to get me a promotion where by trading out phones for the new ones we were able to qualify for the full credit of the cost of both phones, basically 1300 each . And we would have to be responsible for would be the cost of the new plan, or the two lines and the insurance fee. Once I hlt my new phone mailed ,which she patiently helped place the order thru the tmobile app, I came in and had everything transfered into my new unit. She took the time to explain lots of things I needed to know about my new phone and plan and here I am . Saying thank you Verenice for such an amazing and professional help you offered to me ! You are simply wonderful! A great professional and your bedside manners are second to know m I sincerely hope that Chris the store manager realizes what a tremendous asset she is to the store itself and to the company as well. All the knowledge she possess just make you feel safe or secured about making changes like the ones I did. I tried to go back into store and personally give kudos to Verenice and a great report to her manager Chris , but our schedules never agreed . On top of that this beautiful young lady is also Bilingual. Habla Español, and I wa sable to witness also her Spanish skills ar work ! And the patience she used with some really hard and emailing customers ,she had to deal with. How she kept her composure and displayed a flawless act of professionalism with them , was just simply admirable to me. Feel so blessed to have come across you Verenice , thank you for all of your help! Please know how much I sincerely appreciate your service , period !!!keep up the Amazing work ! Look and also for her next time you visit her store ! You will understand better what I am sharing with you . ! Muchas gracias Verenice ! Eres única! read more

Horrible SLOW waited 30 minutes and never got service. I left. Kept saying employee was coming never happened.

DO NOT GO HERE!!!!!!They don't greet you when you walk in!! They talk over you without you even finishing your sentence. The lady who was helping me was rolling her eyes the entire time then clocked out in the middle of helping me without even saying anything to me. I was on the phone with T-Mobile and they need d to speak to her and she left. I said are you leaving she said "yes" and just left. Like who does that??? Customers were walking out because of how rude they were. One girl wasn't helping anyone and it was people waiting. NEVER AGAIN !!!!! DONT GO HERE!!!!!!! read more

I been with TMobile for 30 years and this is the most horrible experience ever, I was going to spend over $1,000 and everyone at this store has horrible attitude, unbelievable. They kept rolling their eyes because I kept asking questions and even offered just to order online, they are horrible and stay away from this retail store. I wish the owner call me to give him more details. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Ontario, California

Wow, I've been coming to the store for a very long time 10 years plus I just ran into the worst damn manager ever very fucking rude. Her name was Bernice. We just purchased the phone a couple of weeks ago and got it through mail and had the guy tell me to bring it back to the store and he would take it in for us. Now she's giving me some other bullshit story. only corporate stores when I bought the phone from them here. wow trash manager. read more

Everything. Both quality and quantity was good Will definitely go back and try other items on the large menu.

The staff was so slow, I came in to get my phone protector changed. I ended up waiting for 30 minutes and walked out because the employees kept saying "We will be right with you" and they never finished with the customer they were helping. I don't understand how it took so long, almost as if they had no idea what they were doing. read more

Not shopping there anymore ...been there many time and I used the restroom...the cashier stated restroom weren't working....I asked her where she go ...she stated restroom for employee only ...I really needed to go bad...spend almost 100.00...you don't want my business...so be it read more

The customer service in this place is horrible!! In two different opportunities I went there and Samantha helped me and did not resolved my issues she was rude and disrespectful. While we were asking her questions she was on her phone laughing and smiling while texting on her phone. We ask more questions and she was mad about it. read more

T-Mobile Authorized Retailer - The type of customer service we received at this store while we talking to her and asking questions. - Mobile Phones Near Me - Ontario, California

Lets start with loud music. It seems like a Club not a business. You can not even hear if you dint literally scream. Third time, coming to see if they can gix my phone. No one gives the right info. Stay away, from this store read more

Currently sitting waiting with 2 other parties that walked in and none of us were even acknowledged. It's been 20 minutes and still not even a hello or we will be with you in a moment. There are 2 employees helping 1 customer which seems unnecessary. Came to modify my service and maybe even update my phone. Now sitting here considering cancelling. Ridiculous. Then they have the nerve to help others that walked in after I did. Which wouldn't have happened if they actually were aware of their surroundings and said hello. To top it all off, after the 30-40 minutes they finally gave me a turn. They told me they couldn't help I would have to call customer service. Useless and annoying. read more

Customer service here is awful. Walked in and wasn't greeted once everyone just looks at you and then ignores you. Walked out without buying anything because of the customer service read more

I been a loyal customer for years always made my payments on time and etc but On july 15,2023 I went to tmoble in ontario CA to see if i had insurance on my phone because it had water damange i was told i didnt and it would cost as much as a new phone to fix it so i upgraded.So i upgraded and i was told i get a free apple watch the full rebate will come in the mail.So i get the rebate its only $100 and the watch is $300 and on top of that i had insurance on my phone.So i was lied to not once but twice and im stuck with a$1100 balance.T-mobile employes are cons and crooks. read more

I was trying to transfer my carrier to T-Mobile but A short woman try to scam me...............

Went to this T-mobile to upgrade my phone. I was helped by Selena. She was really nice, had great customer service, and was very attentive. I had a great experience and would definitely come back to this location. read more

Amazing service by Vanessa, I really thank you Vanessa I went to 4 different T-Mobile stores I didn't get the service I get in here by Vanessa at that store.. Thank you very much read more

My fiancee went in training in old phone and changing his plan as soon as we walked in we were greeted by 2 associates who were helpful. We had an issue with the phone so the associate said his manager will be in at 1pm if we would like to come back. My fiancee went back in at 1pm and the manager helped with everything, so professional, respectful and answered all questions. I'm glad we switched from at&t to them. read more

Part 1- went in to try to get a phone since I never got the one I order delivered selen help us and did everything she could to make sure we were able to get a refund and get another phone as soon as possible ! Part - 2 had to go back she helped us again was able to get us all we wanted and the phone we wanted we were at the store for a while and she made sure to take care of us thank you again ! read more

Tmobile is one the best fastest growing phone companies in a city ,street based community. People are considerly kind and management has improved in the past year ! Great work and a great example of of a good community leading company. Gracias tmobile puedo ser llamadas a en cual kier estado y tambien obtener super servicio todos los dias con inteligente communications con mi smart telefono. God bless America ! read more

I came to this location about a week ago Kat helped me out, she went above and beyond to help me recover my Apple ID and set up a new one in a new phone. She was great, super helpful and figured out how to solve my issue super fast while keeping a conversation. She also convinced me to get an Apple Watch, she let me try hers on and taught me how to use it. Best customer service, I recommend her and appreciate her time. read more

They ripped me off trying to return a defective phone two days after purchase; They called it buyers remorse even though they originally told me the phone was defective. On top of this and 400 dollars later for less than a month of service tmobile customer service believes i should pay them another 200 dollars. I have been required to port my numbers to alternate carriers, And contact my bank to stop rippoff auto payments to tmobile. You will probably find my complaints at BBB, FCC, and Consumer Affairs as well as any public review site. There will be a class action lawsuit going forward.. read more

Went in today to set up new service and I was helped by Jesus. I must say he was awesome! He not only got us quickly set up, but he took the time to transfer my data from my old phones to my new one (I'm a previous Verizon customer and they used to tell me to do it at home myself). If Jesus is a reflection of what T-Mobile service is like, I'm glad I switched. read more

Visited store for phone activation and was amazed at how many services they have to offer. I was assisted by Vanessa. Despite how busy the store was, Vanessa was multitasking, and provided very professional and efficient customer service. She offered phone insurance and Home security video services. She is very knowledgeable and committed to providing the store with a customer friendly atmosphere. Thank you Tmobile. read more

Everyone was so nice and helpful. Priscilla was amazing and took the time to explain everything and make sure I was comfortable with my new phone. I would recommend this store and will definitely go back there for anything else.!! read more

BEWARE. Came to this store on a Saturday because I was interested in getting a phone upgrade. Mayra helped us and she was especially nice. The store itself is set-up nicely and all the reps seemed very friendly. We were having a difficult time getting the order to go through but Mayra was friendly and patient and took care of us until everything was completed....UNTIL: Got home on Saturday evening and received a text message from T-Mobile that equipment coverage was now added to my phone. That's funny, I never consented to that. As a matter of fact, it never came up at all. Mayra offered me some accessories but never mentioned the equipment protection, and if she had, she would've received a firm "no." I have been purchasing Apple products for years and have always opted for Apple Care directly from Apple, so rest assured I am not confused when I say this was not agreed to. We immediately called T-mobile customer service and even the rep there was surprised that the protection program was added without our consent. No worries, though, because she removed it promptly and assured us we would not be billed. Jump to Monday evening, I receive yet ANOTHER text message stating, "Congrats! Device Protection has been added effective today on...." Okay, now I'm ready to lose it. Here's the kicker, my fiancé is a former employee of T-mobile and is familiar with their commission system. Store representatives receive little commission on phone upgrades but receive a decent amount on equipment protection programs and accessories. Therefore, shady representatives who are looking to perk up their commissions may add monthly services on so that they receive a larger check and customers don't really notice it unless they're scrutinizing their monthly bill. I knew exactly what was happening here. I knew that Mayra tried to add it the evening after we visited the store...and on Monday when she realized it was removed, she tried to add it again. Just to make sure, I called T-Mobile customer service and they confirmed with me that the coverage was added via the T-Mobile website that very day...even though neither my fiancé or I ever visited the website at all. Long story short, the reps here engage in shady business practices. When I called the store to complain and ask why this happened, I spoke with a rep and told her I was aware of what was going on. She tried her best to deescalate the situation but even she couldn't really explain it. Instead, she tried to get her manager on the phone, to which he told her he wanted to speak with the representative first to hear what happened and then would follow up with a phone call to me. You think I ever got that phone call? Nope. It is possible that the representative we dealt with may be the only person who engages in these kind of deceptive deals but it highly unlikely. I would bet money most, if not all, reps are aware of this and do it to help amp up their paychecks. I get it, life's hard, you have to try and get a buck or two where you can..but this is definitely not the way to do it. Especially disappointed because I was so pleased with Mayra's level of customer service at the store. I even let her know that I was aware she worked on commission and apologized for taking up so much of her time! I had intended on calling corporate to give her a rave review. So much for that. If you know what's best for you, I'd skip out on this store. Possibly visiting T-Mobile stores all together. If not, most definitely scrutinize your monthly bill after a visit..you never know what these people may charge you for just so they can get some extra funds. Check out other reviews: I am not the only person who has gone through this. read more

Went in for new Phones & the customer service from the beginning was outstanding. Answered all questions & made great suggestions. First time a phone store where I was extremely happy with the service I received because of Axel. He has Grade A service. If you have T-Mobile or thinking about getting T-Mobile, this crew there is place to go too. Thanks guys! & thank you Axel for the great Service! read more

Had a decent experience...until returning home and getting a text message for the activation of protection for a new phone I upgraded one of my lines on. Was never asked by rep if I wanted this and if she did ask I would of said no. Not cool. After canceling, I received a text the next day it was reactivated again. Called customer service to cancel and was told it was activated in the store! When I called to complain I was told it as a glitch. Listen, I used to work for T-Mobile, I know the shady practices. Don't go here. read more

I went in today to get a new phone, and I am pretty much clueless about the phones and what they have to offer. Javier assisted me in choosing a phone by comparing different options! He was very knowledgeable and patient! They got super busy and still was very patient at explaining everything and answering all my questions! I had a lot of questions! Very friendly staff! Glad this is my local go to T-Mobile store ! read more

Let me start by saying even tho covid-19 is going on the staff here is still giving it there all and I appreciate that but I want to thank Jesse he helped me upgrade my phone and helped me get a Apple Watch he was extremely helpful the entire time and explained everything which I greatly appreciate I will be back here for any of my needs I have had t-mobile for years and I don't plan on departing with them any time soon ! I just want to say thank you Jesse for going above and beyond for me and thank you to the staff that is working threw this pandemic! Stay safe read more

Went in today to get a SIM card for my phone i had spoken to customer service on the phone earlier explained a situation that was going on that a SIM card was sent as an emergency and never arrived they told me to go into the store which would be faster and they would document my account I went in and right away the person helping me stated that she could not give me a SIM card without activating it I explained that my account was documented as to why I needed a SIM card and she kept refusing she started to be rude and raise her voice at me I asked to speak with the manager she stated she was the manager very rudely I started to raise my voice at her and she stated that she was going to document my account because I told her I was going to report the store and her to customer service I have 9 lines in my account have been a loyal customer but after this I am never dealing with T-Mobile same store that last week I went in for the same issue I had today and stated that my passport was not a valid form of ID read more

The reason I am writing this review is to notify T-mobile the issue I had with Customer service. I was promised by the chat agent (Briana) that if I switch my service thru her,I won't be charged the activation fee for my 3 lines. I signed all documents to make the switch. Then this happened - she charged me activation fee $30 for each line and I had to pay a $126.35 upfront to get my service. I have the chat history and conversion recorded. I called customer service and reported it. But they said they can't help. I was misled by this agent and I lost my money for no reason. Thanks. Paul read more

Horrible customer service. Had my phone delivered to the tmobile store to be safe. Sales associate enters the wrong address... they wouldn't correct the address for me. I had to call UPS myself and do their job for them. I couldn't even pick it up from UPS hub because the address for tmobile is obviously not my home address, so UPS couldn't release it to me. Last time I come to this incompetent store. read more

Came into the store one day as wife was getting a haircut next door. I was greeted and helped out right away. Didn't end up buying anything that day. Fast forward 3 days latter, Tmobile was running a free iphone 7 promo. Came in on a sunday around 7 and was helped out by Brianna. She was very knowledgeable of all the details of the promo and was able to get me a great deal as I was setting up a business account. I had to come back to the store a few days in a row after that because of issues on a specific device I had. The multiple trips were because the manager was not there but that was ok. Once I did meet with Dulce, she was helpful and provided great service. I am still waiting on a response from Brianna on a matter that was unresolved, however despite that. I recommend you give them a visit. Please ask for Brianna or Dulce, both were a delight and provided a great experience. read more

This store I have to say has the most professional staff members that I've ever experienced before. They truly care about your customer satisfaction. I was attended by Dulce and her assistant Briana and they made sure all of our questions were answered. Dulce went the extended mile to make sure my account was accurate and up to date. This experience was different from any cell phone Company I've visited in the past because they took their time to make sure this was the phone I wanted. A special thanks to Dulce and the entire staff. Thank you! read more

Tyler at this location was great ! My service was quick & easy and they gave me exactly what I was looking for ! Highly recommend this location if you plan on upgrading or just looking for something new :) read more

Jheraldine helped us out so much. We came in looking for a phone and she got us what we wanted for an amazing Price $$$ Thank you so much Girl read more

After having dealt with Sprint's "customer service" over the years I was dreading the merger. I just got the iphone13mp and was having issues getting my old phone deactivated and this one activated myself so I stopped by the store on my way home thinking I would be spending more than an hr in there. Selene and Yvette made sure to prove me wrong and had me gone in about 16 minutes! Truly amazing customer service and an even more welcoming atmosphere! Thank you Ladies for proving my negative thoughts wrong! F@$! Sprint!!! Long live T-Mobile! read more