This review is specifically for the employee Gio, regarding my experience at this T-Mobile store earlier today. He was incredibly helpful, kind, and professional. I needed help with purchasing a new phone and from resetting account passwords to helping me obtain verification codes through a second device (since my phone was broken), he was very thorough, efficient, and patient with me. He also wasn't pushy with selling the products, and appeared to offer genuine honest advice. Thank you for making this such a pleasant experience! read more

My experience at this location was extremely disappointing. The staff was not helpful and directed me to contact customer service myself rather than assisting me. After speaking with customer service, I was informed that a corporate location could resolve my issue. What made the experience even more frustrating is that I had already visited this location earlier, and instead of explaining my options or how my issue could be resolved, I was simply told they couldn't help me. As a result, I had to go home, call customer service, and then return to the same location after customer service confirmed they should be able to assist me. This unnecessary back-and-forth could have been avoided with better communication and customer service. Overall, the experience was very frustrating, and I'm glad I decided to switch companies. read more

I just want to say to the store in chino did not help me with a phone upgrade. The young man that was suppose to help me was negative from the start. I didn't catch his name and he didn't access my account. He told me that I needed my cloud pass code which I had but didn't work for some reason. He told me I had to go home and change my password, that I couldn't do it there. I asked him if I go home and change my password and came back he said I had to do it at home cause it would take over 2 hours for him to do it. So I left and today I had a great experience at the Rancho Cucamonga T-Mobile store Francisco helped me with no problem. Best service and if you want to know why I gave a 1 start to the T-Mobile in chino read more

Come in with your pillow and blanket, the reason why they take forever is because they wanna talk for hours about irrelevant crap like what they do at their ranch and last year etc, total disregard for people's time!!!! read more

Every tmobile store I've gone to has always given off the same service. No greetings upon walking in, you're just left to stand around until someone decides to walk up to you. Everyone sees when a customer walks in, they just stare at you and continue to do whatever they were doing. read more

Came in to upgrade a phone. My plan was changed because there was some promotion that would make my upgrade free. Free phone is great but they neglected to tell me about the benefits I would be losing with this plan change. Hulu, Netflix, and AppleTV all gone. I think I'll spend more on the subscriptions than if I would've bought the phone out of pocket. read more

Ive been a customer for 10 yeas and never had a major issue untill now and im very displeased with the way T-mobile handled the situation. They verbalized a promotion to coerce me into upgrading, later to find out that the promotion didnt exist. After several calls to them to give them an opportunity to rectify and make the situation whole. They refused to take accountability and correct their mistake. Leaving us to pay more exspenses like a restock fee, rather than doing the right thing a waiving the charges that was due to their manipulation. this orgeal had jead me to believe that Tmobile does not care about its customers and will always look out for the company first. read more

After being loyal customer for 15 years i contacted customer service online and they told me to go to the store to verfiy my identity and still nothing was done after waiting there for for 2 hours read more

Jackie was professional, thorough, nice and supremely helpful. Environment is good in the essence that you're greeted on arrival. All issues resolved in a timely manner. Thanks read more

The task was a replacement phone. Things went well until Jerry didn't know what to do. Not a crime, but instead of requesting assistance, I had to experience his failure on the learning curve... 30 minutes, and he could not enable Google. I guess that I am "old school," but when Jerry said $6 for a tracking device, I didn't think $6/month. read more

Terrible terrible costumer service . Was informed on promotion and told by customer service that I would be able to upgrade my service which would allow me to have a trade in offer on any condition device just for the reps at this location to be overly rude and off putting, even though the lady I spoke with thru customer service advised me other wise . Will never be coming back to this location . The type of in person customer service that was provided almost immediately had me wanting to switch phone carriers as a whole ! DO NOT GO TO THIS LOCATION unless you want to be treated like an idiot read more

A huge shout out for Jackie!!!! Thank you for fixing my problem with my phone. Apple tech and T-Mobile online support couldn't help solve my issue. As soon as we walked in, Jackie greeted us :) she was able to fixed the issue within 10mins!!!!! Wow!!!! I'm extremely thankful!!!!!! Great work!!! read more

Tmobile is the worse company. I want to upgrade my phone and I can not without upgrading my plan because I have a military account.. So in other words without them being able to upgrade my plan which would cost me $60+ more a month just for the plan not including the phone. Not sure how that is a thank you for our service. I'll be leaving to another company that loves the veterans read more

My mom had a dinosaur phone and needed her photos transferred to a new phone. She was so worried about losing her old photos. Hector got the job done efficiently with no issues. He was friendly and professional. Thank you Hector! read more

Had a great experience with Alberto yesterday, he was very kind and helped me upgrade my phone! He was very friendly and we were very happy to have gone to this t mobile thanks to the experience we had! read more

Went in again today the manager offered to help yet when explained what happened tried blaming everything that UPS made the mistake no TMoble made the mistake to ship it under my name instead of how the order was originally placed according to him all orders ship under the account holders name the order doesn't state that why ask who to ship it to then why not say all orders ship under account holders name I routed the order to the UPS store because UPS never follows instructions thinking it was under my nieces name and she can't pick it up in Las Vegas when I live in California because TMobile shipped it under my name and the order doesn't state that and now according to the store all orders can't be placed in store for upgrades it has to be done digitally tried 6 times yesterday and the payment wouldn't go through went to the store today and they said them at they can't place orders for upgrades anymore not dealing with TMobile anymore store service is horrible along with phone customer service ended up buying the phone directly through Apple under a different carrier switching my account never dealing with TMobile again read more

T-Mobile - This is the order placed with TMobile - Mobile Phones Near Me - Chino, California

This is our go to T-mobile store now. I can't say enough about the amazing customer service here. Everyone is great.. but especially Hector and Rockey. They have gone above and beyond for my husband and I. We're very happy with this store. read more

I've always had good experience with this store. I want to thank Laurie for the work that she extended to me. It made transferring to T-Mobile so much better. She was patient, very helpful and friendly. Truly appreciate all her help. read more

The Vibes of lack thereof,of the employees in this store is very negative and condescending. I've been attending this location for a while now because it's close to my house but I've decided to choose further locations. read more

I love this location however never go to Lorie She will lie to you and will not be honest about any thing!! Always go to Jose he handled everything very professionally and made sure our needs were met. Lorie is not professional and not a good person to work with. Jose helped us and finished our transition in only 8 minutes. Ricky is a good store manager and hear me out and I was able to get my point across to him. I strongly suggest this location and not Lorie read more

T-Mobile - Our new phone because of Jose and not Lorie - Mobile Phones Near Me - Chino, California

This TMobile suck most of the employees could care less about a customer such as myself practically almost every single time I've been able to get to the TMobile store it's very difficult for me to get the help that I need almost all of the employees have half ass helped with my issues even have given me the wrong information and have literally ignoreed my place in line as they looked dead at me in the face on more than 1 occasion have told me there was nothing they could do for me so I would end calling TMobile Expert line to tell them what the employee is telling me at the store and when that happened all of suden they tell me oh we're so sorry our system was down and we didn't get the confirmation email from corporate headquarters but now that it's up we see you also they're very rude read more

Amazing service! All staff are very professional and nice, understand details about the plan! Help get best plan fit me and save the money! Good job read more

Jose offered me a great service. He is very patient and resolved all my problems on my sim card problem. You should schedule an appointment with him for any T-Mobile deals read more

Alberto was quick and efficient helped resolve our problem and helped me replace my screen cover , talk about friendly and professional

I have been a t-mobile customer since they took over Sprint and none of my info has changed. They took a copy of my "ID front & back" to verify my account information" when it came time to pay they needed it again; per the sales person it got lost in the "system". When I was ready to pay they also forgot to ring up the charger I wanted, nor did they set up my phone completely. I've never had this happen before. I've always walked out of the store with my phone working EXACTLY like it did when I came it. On top of this, when I got home, the screen would not work, it stayed BLACK. I called Apple Support & after 30 minutes on the phone with Apple Support they told me it was a DEFECTIVE phone & I would need to go back to the store and have it exchanged. They would make an appointment for me. The last time I purchased a phone the salespeople tested it to make sure it was working. I don't know about everyone else, but I don't like wasting gas for unnecessary trips like this. read more

Came in here and was helped by Hector. Best service and very helpful. Thanks for the great service

Long lines. Was waiting in line to be helped before the customer who arrived after me. She was called before me. Understaffed

If I could leave a negative star I would! 1st problem went in to pick up phone, they stated it never was ordered. I showed them receipt manager couldn't do anything I had to call T-Mobile corporate to "find" my phone order. 2nd problem after they magical found it "hiding" I had it ported and for some odd reason the VM never made it over! But ALL THE SPAM CALLS did! Went in store they made a service ticket which never existed.. was given the run around by ALL EMPLOYEES there and was forced to call T-Mobile Corp AGAIN! After an hr on hold and A WHOLE YEAR LATER STILL NO VM!!!! The customer service here sucks! Still going on years later. STAY AWAY FROM T-MOBILE And don't forget their SUPER FAST DATA SPEEDS! F#%ken JOKE!!! Iphone8 shouldn't be this slow read more

T-Mobile - Super SLOW LTE data speed ! These are ridiculous numbers! - Mobile Phones Near Me - Chino, California

I've been to this store a couple of different times for different phone needs but today has by far been the most pleasant experience I've ever had! Hector helped my husband pick out a new phone and was very nice and super helpful! I will definitely be coming back to him next time. Thanks Hector! You have amazing customer service :) read more

Amazing team, friendly have smiles on their face, they take their time to answer all the questions and find the best solutions for any situation, defiantly a t mobile worth visiting, make sure to let the manager on duty of Of the experiences so they can acknowledge a job well done. read more

T-Mobile - Best t mobile EVER - Mobile Phones Near Me - Chino, California

This has been the store I have gone to for several years. To my surprise, they were open during this pandemic. Jessica and her team made the experience not only easy and safe, but fun too! I had to get a tablet for my son to be able to get his distance learning done. They had great music and dancing. Thanks for staying open for your customers! read more

Was very pleased with my service the associate who helped me her name was Maddie and she was so amazing her customer service was above and beyond very kind and helpful. If you're looking for a phone I definitely recommend Metro in Chino on Central ask for Maddie you will not be disappointed thank you Maddie. read more

Came to this T-Mobile to purchase a new cellphone a few months ago. I know purchasing a phone is very time consuming, therefore I wanted to get in and out as soon as possible. My turn came up and I was approached and helped out by a gentleman named Kelvin. Kelvin's costumer service was nothing short of OUTSTANDING! Kelvin was very informative and took the time to explain every little detail thoroughly. Kelvin displayed a hard work ethic, was extremely professional and cared for the costumers that walked through the doors! I walked out of the store feeling good about my new purchase. Thanks Kelvin! read more

I went into this store with a problem and the staff was amazing . I don't remember the gentleman's name but he took his time and helped me even if they were ready to closing . I was going to switch to another carrier but based on the customer service from this T-Mobile store I stayed a loyal customer . read more

Be careful who you talk to here... I Came here to switch from sprint & the guy that helped me said if I opened an Acct now it would lock me in for the current promotion.. he gave me SIM cards and said I could make the phones switch later.. so I listened to him and opened an account which did nothing but screw me up for switching to T-Mobile... when I came back in to make the switch that promo had ended and that sales guy wasn't there so basically even tho I opened an account and had the SIM cards I wasn't locked in for that promotion like I was told!! The other sales guys were able to help me out as best they could but I still feel they have incompetent sales people just t tryIng to get a sale... use caution read more

Horrible! I'm not one to write bad reviews. But I can't stress enough how bad customer service is. Employees talking amongst themselves. The manager was not informative nor helpful what so ever. We received a replacement phone that was defective. They said they would call us within a few hours and it has been 3 days and they have yet to call. HORRIBLE! They honest put just a bad taste in my mouth. Lowered T-Mobile as a company. read more

Customer service was absolutely terrible, I would rather have dial up than to ever give my business to a company that cares so little about the customer. Shame on you T-mobile for allowing people like Hector and Oscar to work in your store. They are the epitome of what not to do. I will never go to this store again, or any other T-Mobile branded location read more

Came in for help switching my service from Verizon , & transferring 3 numbers and phones. Oscar T (helping at this location, but from the Pomona store) was incredibly patient and knowledgeable. He went above and beyond to make sure we left all set up, and answered all of our (many) questions. Thank you so much! read more

Horrible service. The workers are lazy and will purposely lie to you to make a sale! My daughter was taken advantage of!

All the employees here are pretty cool, all of them seem excited about their job. The definite stand out here (the all star) of their team is JOCELYN PEREZ. The first time I came was because I had a question about my existing iPhone. I had no plans to buy anything. I was coming in to give them a piece of my mind.......needless to say I left with the new Apple Watch all new accessories (apple case, protective shield, iPhone leather case, chargers..and an iPhone 10X). I knew that she did her best using her knowledge of products to make sure that I got the best deal from every angle. I was very impressed and was excited because her excitement rubbed off on me. ..... I just left here even happier because she was able to replace the protective shield that I broke for my iPhone 10x. FOR FREE! I had no idea it was even insured. She did!! Don't be cheap T-mobile give that girl raise!!! read more