Horrible service. The workers are lazy and will purposely lie to you to make a sale! My daughter was taken advantage of!

Different employees help you differently. We've been long time TMobile customers and after dealing with the employees/management at this store I want to switch coverage and just might. Thanks for the inconsistency of service here. read more

Staff here was friendly, well informed and incredibly helpful! It's my first time going to this location and I was impressed with their customer service. I don't really know what else to say other than the fact that they were fun and helped make my visit easy. read more

Terrible customer service by Martin. He was not informed about current promotions, he never went to go ask a manager for help when he needed it and he just did not seem to care. By the way, I am not your "bro." read more

Thank you to the very helpful manager: Jessica. I just came in to this T mobile (visiting my sister in this area) to get a replacement on my screen. Great customer service is what makes me a happy customer and T mobile has always provided me with that service. read more

I was having a technical issue with my phone. Too much detail to go into with what was wrong with my phone. The CSR by the name of AJ that helped me with my phone was fantastic and very patient with the issue and got a completely resolve for me. If only more businesses had CSR's like AJ customers wouldn't do so much whining again thanks. read more

This store is the first T Mobile we stepped foot into and it will also be the last. Go visit for yourself, you'll figure out why. Guess we're sticking with Verizon. Thanks for the shitty service. read more

A HUGE Thank you. Hector was knowledgeable and professional. I bought the Note 10 and am very happy with it. Hector did everything to make sure all my info transferred and explained a variety of info. When I got home, there was an issue. Karla assured me over the phone that the manager would take care of it. Within 24 hours, the manager Jessica called and resolved my issue. Everyone there was great. I've been going to this location since I bought my very first smart phone. read more

It was a pleasure to come to your store at central and Philadelphia in Chino because of Hector! Hector had been so knowledgeable in his service, he is very cheerful, patient with me when I changed my mind to buy the wireless ear phones. He is very empathetic, he understood my problem, and went the extra mile to help me to unlock my two phones. Walking to this office is like walking into Nordstrom with service deluxe! read more

***My review and number of starts is based on the sales associate Brent. Brent is the sales man to go to! My boyfriend opted to get out of the shared plan he had with this family, so we headed to this store. We signed up on the waiting list and Brent assisted us after 20 mins waiting - get over it people...you will always wait...that's just the way it is with customer service! He listened to what we were looking for and got to work into finding out what was the easiest less painful way to exit a contract that had only 1 more month til it expired. He literally waited 1hr on the phone with their own Tmobile internal customer service to resolve our problem. Yes...we waiting once again, are you over it yet? ;) Brent managed to resolve the issue and gave us the best option plan for my boyfriend's needs. He got himself a Galaxy S5 + the tablet. Not only he explained from A to Z the new plan but he went out of his way to explain how his old shared family plan charges would remain for his sister/mother. After 2.5hrs at the store we walked out there with no lies, no ugly contracts, no robbed money or the wrong phone. We walked out of there feeling that we got treated with respect and honesty. I'm a loyal AT&T wireless customer, but after the experience with Brent I might say that there's a big possibility of switching to Tmobile once my contract is over. Thank you Brent for your excellent customer service! People like you make the sales world a better pleasant place for us customers :) read more

I've been with T-Mobile since before they came popular! (over 10+ years) In the beginning things were great now it's just a bad storm that gets worse every time I have to go into the store. Within the last few months these idiots decided to take out the kiosks in all of the stores that let you pay your bill without having to wait in line or encounter a stupid sales person. It was a piece of cake when they had them, you could get in and get out. Now you have to wait in line with other people that are doing complicated transactions (like upgrading/troubleshooting). It's really a pain in the butt since they charge you an arm and 2 legs on your monthly service but can't have the kiosks in the store -___- I was in the area after my infusion and wanted to knock out paying our bill before we hit the freeway, I came in and it wasn't too bad yet the employee tells me I need to put my name on a waiting list just to pay a freaking BILL! She informs me one person is ahead of me and to wait. What a joke! To make things worse their computer systems are ridiculously SLOW and she couldn't even log into the system to process my payment for over 5-6 minutes, yet they have 3 other computers and none of them could get into the system! The staff is nothing but douchebags that think they the ish. I had a female employee who did try to be nice but I just wasn't having it, every time I try to pay my bill inside they always given me grief. They used to have excellent customer service but over the years things have gone downhill. The only location I trust is the Costa Mesa one, they actually have their crap together! -___- read more

Always a cocky sales person at the counter. They assume you know nothing about cell phones and lie to your face. No matter what the problem is they can't fix it. You have to call 611 or go online your self. The store is completely useless. I don't know why I've tried 3 different times. What's with yelling "Welcome to T-Mobile" when you walk in? They don't mean it and there's no need to yell! If you need to buy a phone it is cheaper at tmobile pre paid website. If you need a sim card or any help - call 611 from your phone. read more

Do not speak to JOCELYN the employee. She will cheat you and have you think your phone has no fix just to have you purchase a new phone to receive her commission. The store manager ROY is very rude and unprofessional. He will argue with you just to blame the employess mistake on you. Do not speak with the manager to file a complaint because he will argue with you contact the BBB(better business bureau) read more

I went there like to check if my phone from att computable with T-Mobile. The associate says "we don't have device to test," WTH, you don't need DEVICE to test it ok, all you need is put in T-Mobile SIM card. After 20 min waiting, the guys ask me if I have pin to open SIM card tray, if not, there is nothing they can do, I have to prepare pin to open the tray myself.... WTF, in whole store they don't have a single piece of tool to open it. I WILL NEVER GO BACK THIS STORE BECAUSE OF NOT HELPING. read more

I came in to switch carriers, from AT&T to T-Mobile, I know I was very sad to change carriers. But, AT&t is way to expensive to be sharing 10 gb of data with 5 people & only offer a 2 yr contract. Back to the experience. I was assisted by Eduardo, who was very professional, but had a sense of humor so it made the experience/vibe much better. He explained to me the process and even if I asked him to explain it again 2-3 more times he wasn't upset or didn't sound bothered. He was very patient being that I got in at almost 6 pm and didn't leave until 7:30 (30 mins.) after they closed since it was a Sunday. The only thing was I mentioned about my activation fee being waived since the T-mobile store I stopped by before this one offered it to me. However, because it was late he mentioned the the manager wasn't around and could not honor it. I went back in the next day to add my sister on my line and mentioned to another sales associate taking care of us if i can get reimbursed for the activation fee I paid the night before and he was glad to ask the manger and get it approved. So I got the money back and he even waived my sisters activation fee right there. Over all great experience, I would recommend this T-Mobile rather then the one on Grand/Chino hills spectrum read more

Probably the worst experience I have had at T-Mobile. Darwin, the guy that opted to help us out (thanks for the business card) was on his phone tracking Uber throughout the entire transaction. He never told me he swapped the SIM card and charged me without notification... I went home wondering why it said I had no cellular service double check the receipt and see that I was charged. Thanks... The whole transaction took longer than needed since he kept switching back to his phone to text and check Uber. When asking about rates he could give no clear answer and failed to follow up with all the questions we had saying he would get back to them. Said the phone was free when you add a line and it wasn't. Lied about the protection program and monthly payments. Gonna go back and revert everything because obviously I was told otherwise. Worst work etiquette ever. read more

T mobile Tuesday changed my life, every Tuesday go and ask for hector he's the boss man and he hooks it up with great customer service and he has all the goodies plus he's always playing some fire music check him out this's the best mobile in the entire world read more

Does it look closed to you?!?! They should have a closed sign. It's a freaking tease and waste of time. read more

T-Mobile - Looks open to me. - Mobile Phones Near Me - Chino, California

I went into the store to ask how to change a setting on my phone. There were three people working there and I was the only customer. They looked at me and said they didn't know how to change the setting. Then they started using their phones and just ignored me. This is by far the worst customer service I have ever seen at a tmobile store. Don't go there!! read more

Worst place ever! I don't understand how these girls even got thw job. I came in here to get my contacts transferred to a new micro SIM card because I got a new phone. I cannot believe I waited over 30 minutes to get a 1 minute job done. There were only 2 girls working there and I swear, the people just kept coming in and they were taking their sweet little time with all the customers before me. If I knew it was going to be like that, I would have gone to the one on Grand. Also, about 90% of my contacts did not even transfer to the new sim card. read more

Awesome customer service there!! I went in to grab Tmobile Tuesday offer & new screen protector. All staff were very friendly. Shout out to Hector E. One of the best customer service I ve ever received . Highly recommend this location . read more

My all time favorite T-Mobile very helpful staff, shout out Hector for the amazing help. Thank you much, very charismatic staff. Thank you a thousand times! read more

Today I went in to t mobile to have a t mobile sim card put into my phone. I am currently with sprint and plan to convert to t mobile. When I walked in a very friendly young man asked if i needed help and I told him why I was in. He helped me right away in such a professional way. He also told me about promotions and he answered all my questions. Thank you Anthony Lopez for really making it easy for me in the store and for explaining things to me where I understood. T mobile you have a good employee in Anthony Lopez. Thank you for helping me read more

Once again T-MO GANG hooked it up. Shout out to manager Caesar and associate Evelyn great customer service my phone is awesome. Well worth the wait. . Thanks read more

Johnny is amazing. He is very professional and helped me with all my needs. Make sure to see Johnny when you visit T-Mobile.

Kudos to Angelica. More employees like her!!! She got us a great package. Left the store very happy. read more

This is more of a suggestion why is all their signage in Spanish people who read the English language go into this store too.....maybe you should have English and Spanish signage read more

Johnny P was very helpful and made the process of upgrading my phone a speedy process, well somewhat of a speedy process lol . Even though I was there till after closing, Johnny still kept a smile on his face and a positive attitude. All the other associates including David and Oscar were very approachable and all smiles . This location is definitely a welcoming environment and you can't help but to laugh/smile while there because you can tell that all of the employees make a great team and get along with each other well! read more

This is actually a pretty good T-mobile store. Customer service is great and employees are always ready to help. I like that when you walk in someone comes over to ask why you came in so they can help you. Sometimes the wait is longer then others but it doesn't bother me because at some point you would have to wait for someone to help you. Not every store has associates for every person that is in the store needing help with something. When I was in this store last month getting a galaxy s6 edge, the associate that helped us was amazing. He had made a mistake when activating a nano SIM card for my phone in which he activated it under my husband's number instead of mine. He told my husband why he needed to put the new sim in his phone to replace the old one which we were ok with. After everything was said and done we walked out with a phone, case, and external wireless charging battery pack(which I didn't even think about but knew I needed). The only reason I gave this 4 stars is because they took out the kiosk for you to pay your bill. But I do like knowing that an associate will help you out with your bill and paying for accessories. read more

David the manager at this store is the kindest most patient person I have ever had the pleasure of meeting! I ran into an issue with customer service and have been back and forth since January 08, 2019 over an over payment on my account. I spoke to 3 different supervisors and every department known to man! I waited 7-10 days in 3 separate occasions and still never received my money owed! Customer service continued to blame the store. Today I had had enough and I walked into T-Mobile and was thankful to see David working tonight. David got me in touch with customer service and stood there for over an hour with me while I went back and forth with customer service for the millionth time. Finally David got on the phone asked for a supervisor and BOOM like magic got me exactly what I wanted and INSTANTLY!!! I am beyond thankful and appreciative to David for his endless patience and efforts to help me get what I was owed. David thank you again so much! And if corporate sees this, please know you have an amazing manager running your store. He deserves a raise or some kind of recognition!!!! read more

EXCELLENT CUSTOMER SERVICE - I went in yesterday afternoon and was attended to my Gabriel he was more than happy to assist me in getting a new phone and save me money. Leo and Gustavo were also very helpful and made my visit more than welcoming. I would definitely be going into this location for all of my service needs Thank You! read more

Yes the wait is long for simple solutions but the people are very nice always sure to get to you and help you with what you need. I know, I know everyone has something to do but they do there job and are always friendly I like their other location but I prefer here than any other read more

Been to this location a few times over the past 2 years and every time my expectations have been exceeded by Jessica. See her for the details and all your options! read more

I went to this store to see if they help w a phone line. When we arrived we were reluctantly greeted by a woman and some associates who were hanging out at one station. She put me on the list and informed me that there were people ahead of us waiting while the workers were huddled next to each other. When we were finally seen the sales associate, Roy, was unenthusiastic and seemed to be in a bad mood. He did not make small talk or try to fix the problem and even checked a Snap Chat video on his personal phone in front of us. Overall the most he was able to do was give me a number for an insurance company. And my issue is still not resolved. Very unsatisfied. Totally look at Tmobile as a bad carrier now. Thanks Roy, I will now be going to the Tmobile on 4th and Milliken from now on. read more

I finally found this store that had the Iphone 7 plus! I came to purchase it and the same day their systems were gonna do an update at 7pm i was already being helped and when i was going to purchase it I couldnt anymore because of their updates. The person in charge that night told me they were going to put my phone on hold that they normally dont do that but she will do it for me since I was already going to purchase it. She wrote down all my information and the time that I was going to come in. I went in the next day looking forward to having my new phone and turns out they sold my phone!!!!! I was upset about this! Now I have to wait when i could of had my phone right now! read more

Went in today, got my new phone and had great customer service from Cesar. Helped us out by explaining everything to us. Recommending you go see him. He's good, nice and patient with us especially since we had our kids with us! read more

This T-Mobile is awesome. Not to mention the staff especially Johnny Palma. He was very helpful in getting me started with my note 8. He did the process quick and simple. He traded out my note 5, got me a rebate, hooked me up with all the cool gadgets in less then an hour. Right before closing too. Great guy and great team at this location. Thanks T-Mobile in Chino. read more

I went there with my little brother 3 weeks ago, he turned in his iPhone 6s it's been 3 Weeks and it's still under his account. Apparently the sale associated didn't bother scanning it (kind of fishy) then my brother goes in to talk to the store manager and they accused my brother of lying. Don't bother going here make the drive to the one on Grand in Chino Hills. Corporate should look into this store a little more. read more

All the employees here suck. Idk if they are genuinely stupid, or just have really bad luck when they try to think. It's their job to know about the products they are selling; yet when asked the blank look on their faces is aggravating. Never again shall I shop at this Tmobile location! read more

I was so worried about switching over from Verizon but Oscar made the transition real easy. Real great customer service and everyone who works there seems to be pretty cool. Another girl helped me but I forgot her name but she was super cool and assisting me as well. Thank you guys and I will do my best to send people over read more