Beware of Gregory he's a liar!!!!!!!! Didn't tell me about a hidden charge and closed our account to get a sale

Spectrum Internet is the worst especially in Chino and Chino hills. Don't use them! Use Verizon fiber optics. Much better.

Worst customer service. Never use spectrum internet always down everyday interruption 1-2 hours. Never do business with Spectrum. read more

Horrible. Experience When you call on phone versus going in person. Just not cooperated. You get all wrong information Hate this in person location inside Montclair mall read more

Pretty busy Place you have to make an appointment in order to return equipment. Otherwise you're gonna have to wait for 20 to 30 minutes to be seen. Prepare yourself for a waiting time, the place is clean and organize. read more

Got rid of Soectrum went to; T-Mobile, 353 S Mountain Ave, Ste B, Upland, CA 91786. Call ahead, checkout their p (909) 946-9885 WOW. Such great service. Joaquin is the best. He should be manager. Such amazing patience and professionalism. Leandra, great sales support too. And they smile! Who does that anymore I noticed too the actual manager is always in the back office. Usually never in the store floor. Just sayin. Dump Spectrum & go to this store Yelpers! Highly recommend. read more

Do not walk but run from getting Spectrum. We've had nothing but issues with the signal being slow or constant buffering. I've called them twice in as many months and they even swapped out my old DVRs for the newer crappy XUMO boxes with are solely WiFi driven and if you can't get a signal you can't watch ANYTHING. The only reason why I came with spectrum is for the Dodgers but at this point, I'm thinking there has to be a better communication company. read more

Spectrum - This is what it does. - Television Service Providers Near Me - Chino, California

Friendly staff, clean and well-organized store. I had to stop in the return some equipment. Fortunately, I had gone online to make an appointment through the website. Because of that, my wait was only about 5-10 minutes. Since you never know how many people will be in the store when you stop in, I would definitely recommend making an appointment. read more

Waited 10 minutes in line to discover that I had to sign in. I discovered this after people started pouring in and noticed they were signing in on a machine. Terrible customer service. I just left after 7 or 8 eight people were now in front of me. Reception is not good in Diamond Bar CA, which is near there, or I would have cancelled immediately. read more

Worst internet provider in all of existence. Never again. Makes me sick to my stomach. Can't even cancel my account through the phone. They just closed at 8pm, now I have to suffer. Can't wait to get a new internet provider. And for anyone thinking they should go to spectrum PLEASE save yourself the time , the energy and the money!!!! read more

I've been waiting in line for an hour, and now they're telling me they won't help me because I didn't check in. But I arrived earlier than anyone else. When I came in, I tried to log into my account, but it didn't work, so I couldn't check in. What does this even mean? The service is really bad. read more

We have had the worst experience we have ever had in all my years. We decided to go with spectrum with everything, our phones, and our TV's big mistake. I won't even bother to go through it trying to tell you what we are going through. never again! these people have got to get with it and help the public. They are not doing anything but putting us on hold for hours and hours!they are not getting anything done with us. We are in the right and I'm telling you they are so in the wrong. we've been dealing with spectrum for so long. I am at a point where I just can't take it. First of all, they don't know what in God's name they're doing. They turned our service off completely my phones my TV you name it. They turned it off. We went without the TV for two days. Finally, they got connected, but then the phones weren't working. I can't understand how illiterate the people are that work there! I am going to say illiterate because that's who created This was an illiterate worker and I'm to the point where we are trying to get them to add what they have taken off of us,and we've been paying them all this time, and they still say no, they can't do it be a they can't give us a good answer. They talk for a minute and then put us on hold for another 45 minutes. They come up with every excuse and leave us hanging on the phone for hours so please do yourself a favor. it's up to you, but I guarantee you will be miserable as we are. Thank you. read more

Fking SCAM company! When we started their plan in 2023, they gave us a free phone number for a year. In 2025, we canceled the plan, and they said all done. But they didn't cancel the phone number. They just keep charging until my card has been problem. Now I got a letter from credit control company, and lost over 50 credit score. So Fk u spectrum read more

Ive had spectrum for more than 10 years, I came today to check if they have any promotions before my contract ends. The young lady spent about 2 minutes "looking for the best deal", basically they can't renew my current contract which I find funny because ive been going here for years and everytime I would always get a new deal. Welp time to shop around for other options! read more

Worst cable & internet service ever and the technician I was speaking to tonight was not only rude and sarcastic, but hung up in my face. For the past 6 months we have had long periods of internet and cable tv disruptions that last for multiple hours and they train these phone agents to advise people that it due to power outages. Funny, my power is always working fine when I call in for problems with Spectrum services. I will be looking for a new internet service and cable tv service immediately. Spectrum has continued to raise their prices substantially, while simultaneously lowering their service standards. read more

Very much lacking in customer service, they refused service to a customer. Whatever kind of made up policies they have make no sense and they could not come up with any solutions. I have a feeling they just didn't feel like working on Memorial Day. read more

We waited for service, with 12 other customers, while one employee, Gregory, casually talked to one customer for 15 minutes after he finished serving him. They were discussing things like the customer's job selling cars. I kid you not! It They stood there shooting the breeze for 15 minutes while all these customers waited. It was so disrespectful of the customers' time. read more

Always down, once or twice a week for idk reason. For expected updates, For some times connect of the line, for their modem is not connected well and lost connection. We want to change to other companies but nothing isn of there avert this garbage spectrum. It's monopolize the area. read more

I went into the store to upgrade my phone. The customer service person said I could not do so because their system couldn't recognize my social security number. First of all, because I already have a Spectrum account I should have never been asked to provide my social security number. Fortunately I have a freeze on all of my credit reports in case anyone in the store tries anything nefarious. When I called Spectrum support they confirmed that my social security number did go through on their end. So a report has been filed. This store needs to get its system "backed up" before asking customers if they have backed up their phones. Better Management would also be a plus. read more

We lost the audio on our tv and spectrum sent Jesus out within 30 minutes. He spent a good hour and was able to get everything working. Great service from Jesus. read more

I would never return to this store. A representative, without my consent, authorized a purchase that I was not aware of, nor I requested it. He lied to my face, stating that the system was taking a while because of whatever reason. In reality, he was pushing a purchase order through. Disgraceful. Unethical. Thieves! Be on the look out!!! read more

The service is quite slow at the Chino Office, California (located at chino spectrum). It takes approximately 30 minutes to 45 minutes for one customer to be served. Additionally, there are 1 to 4 employees serving customers with many issues ranging from mobile service to cable tv. I prefer not to visit the office and wait for 2 hours without knowing when my turn for service will be. Even with an appointment, one expects a delay for not less than one hour wait. Spectrum needs much improvement. read more

Jonny Valle is the man! Thanks so much for the assistance yesterday. Great customer service and knowledge of products. Saved us $100 a month when just went to return a couple receivers. I highly recommend dealing with Jonny at this location. Thanks again. You deserve a raise!!! read more

Spectrum rocks! Easy app to pay maintain service would highly recomend.i love spectrum

I'm gonna admit, the wait times suck. They don't have enough people. But that's a corporate problem, not the fault of the guys and gals in the store. Dropped off some equipment that I traded in. Took an hour and a half. They were busy. The store employees were great, once you get their time. I ordered some phones to try spectrum mobile. Sebastian and Jake were awesome. Helped me through all my issues. Here's my advice to you so that you don't have a 1 star experience because the wait frustrates you: Make an appointment! I made an appointment the day before for 11:50. I walked in at 11:49 and checked in on the kiosk. Called my name at 11:52, in front of the 30 people waiting, and out by like 12:15 a happy customer. If you have a last minute thing where you can't make an appointment ahead of time, you're screwed lol. read more

Jake was awesome! I simply went in to turn in some equipment and came out saving money on both of my Spectrum accounts Thanks to Jake! He was so knowledgeable, courteous, friendly, and efficient. The world needs more people like Jake! He saved me money, gave me tips and a much better understanding of the services that Spectrum provides. Thank you, Jake! read more

Erick was very knowledgeable and polite! He handled all of our needs flawlessly and wit a smile on his face.

The internet is so poor, I have been having issues for 2 days and its still not fixed yet

Very friendly and polite staff. They helped solve the necessary issues without any problems. A cozy office, where you can sit and wait your turn. You can connect to a profitable mobile connection. I was satisfied. read more

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Just drove 20 minutes because this is the closest Spectrum. Arrived at 7:30pm and yelp along with the signs on the glass door show they close at 8pm. Well...they decided to close early??? A few other " customers waiting and upset as well: Shame on you! read more

Spectrum - Television Service Providers Near Me - Chino, California

I came to bring my mom's system as she passed away. They only seemed to be concerned that I pay her bill that was due for the month that she had already passed away. read more

There's a Guy names Scott Barca that literally needs a raise this Guy could not have made my day more simple an the experience was incredible . I'm new at spectrum an I will stay at spectrum thanks to Scott .. Keep doing what you do Scott read more

I want to begin first with the positive. Erick is one of the best customer service reps my family has ever worked with. He cares, and takes his time to do the tasks asked of him correctly. If a mistake is made, he makes sure to tell you before any choice or decision is made on your behalf. The negative-THE WAIT HERE TAKES FOREVER! We went in on December 21st to get a new phone/and number. That trip took 4+ hours. We went back on January 3rd, and on that particular trip we were there for 5+ hours. WE WALKED OUT AT 10:15PM. I just left right not to activate a phone that was purchased directly from the Apple Store. Marco threw in a SIM card, entered some passwords he asked me for, and sent me on my way. Two hours. Only to return home, and have neither the old or the new phone working. I'm currently ON HOLD with Spectrum mobile activation department WAITING AGAIN for over 30 minutes just to try to figure out what Marco did, or didn't do. The old phone says SOS only. New phone says it's not activated. The lack of customer service CARE on behalf of Marco is embarrassing. He totally dismissed me. WHO HAS 10+ HOURS TO WASTE TURNING ON A DAMN PHONE?! As much as I appreciated Erick, the one thing we went in for, a new phone NUMBER, was never accomplished. Keep in mind that you get what you pay for. We may be saving monthly on our bill but the customer service and the amount of time it takes for every little task is ridiculous. DO NOT RECOMMEND. read more

Honestly, I've had a horrible experience with Spectrum so far (the company, not any individual stores or people). I've been given terrible customer service so far from the people handling Spectrum's phone line and I honestly thought the experience would be the same in store. I came in to pick up equipment. I live in LA and had to double check quite a few times with spectrum if I could pick up equipment at a different zip code than my city. I was finally told yes and I headed to Chino. I came in probably about 10 minutes before close but everyone was really helpful. There was probably about 2 others customers being helped/in line and the guy working would let me know that someone would be with me soon. As soon as I was helped, the guy working the desk was super helpful and gave me the equipment I needed and didn't try to upsell me or give me anything other than what I asked for. Extremely helpful!! read more

I canceled my service and returned the equipment. Then after one month, I was charged the unreturned equipment fee. Good thing I retained my receipt because I was warned by another customer that day what happened to him. It is really annoying! The company just like an opportunist to charge customer extra fees. If I did not keep my receipt, for sure they would give a hard time or not refund me. So be careful! read more

I just received the best holiday gift ever...No. 1, getting rid of T-Mobile for Spectrum Mobile. No. 2, having the best employee to help make the transition easy. Erick was very knowledgeable, patient and handled 4 cell phones for my family! Thank you Erick, and I think the other employee that helped also was Eddie Actually every employee in this branch is nice! read more

I just switched from Verizon to spectrum. Eric helped my family and I out and went above and beyond! Thank you so much Eric! Give this man a raise! read more

Very bad customer service. On top of that, sales rep are going back to their office every 2 mints. Never recommend this store. read more

Spectrum - Only 1 rep. - Television Service Providers Near Me - Chino, California

came to return equipment. out of 5 total employees including manager who just stands around only one person is designated to take equipment and billing issues. horrible. read more

after cancelling internet service, they refused to pro-rate my usage of 2 days out a whole month (30 days). They penalized you for cancelling service. Watch out if your moving or switching service from spectrum. Check your billing cycle to make sure you cancel at the end. They basically take your money for services no longer provided. What a theft! Shame on you Spectrum. read more