I visited this Verizon Wireless store to pay the monthly bill for a prepaid phone I purchased for my aunt, who is visiting for two months. I had a few simple questions about how the prepaid monthly plan works and whether I could switch to a lower-cost plan for the next month. Unfortunately, the customer service I received from Alex was very disappointing. Instead of answering my questions patiently, he seemed visibly irritated that I was asking for clarification. He repeatedly rolled his eyes and made me feel like I was inconveniencing him. As a customer, I believe it's reasonable to ask questions about the service I'm paying for, especially when trying to understand my options. I hope Verizon reminds its employees that professionalism, patience, and courtesy are an important part of good customer service. A more respectful attitude would have made this a much better experience. read more

Sebastian is the one who helped me and I also received a friendly welcome from the other worker. The store was clean and cool. The selection of phones were plentiful but not as robust as I thought but he had exactly what I wanted. The price was reasonable for the service and amenities afforded to me. Very happy I have been helped. read more

Verizon - Sebastian (Most Helpful Verizon worker) - Mobile Phone Accessories Near Me - Chino, California

Came in to upgrade our phones. The gentleman that helped us with very nice. He was making small talk and answering all our questions. He was also very patient with my indecisive decision making on upgrading to the ultra or the plus. Lol. Anyway, everything was great and we spoke to him for about 2 hours. Once we entered our transaction he told me the total cost and it was way more than what I saw online. We didn't pay anything and he told me that I could call the helpline to see why it was more. I ended up calling and getting about $100 off what the original cost was in the store. It may be cheaper to get stuff online. Anyways, good service, patient and helped us out while making our visit smooth and easy. read more

I can't say enough great things about Diego and Tim at the Verizon store in Chino! They truly saved us so much time... it honestly felt like they put on superhero capes and took care of everything for us. We've been with T-Mobile for over 20 years, so making the switch was a big decision. I was actually this close to backing out, but the level of care, patience, and professionalism we experienced from Diego and Tim completely changed everything. They made the entire process smooth, stress-free, and even enjoyable... especially while transferring all five of our lines (and had all the models we wanted in STOCK!). What really stood out was how thoroughly they walked us through every detail of the protection plan. It immediately reminded us of when my daughter once dropped her phone into the crevice of an elevator... and we were completely SOL. Because of Diego and Tim, we now have total peace of mind knowing we're covered if anything ever happens again. The feeling we got from this team was unmatched!!! Genuine, helpful, and above and beyond in every way. This was hands down a "best of the best" experience, and we are so grateful for their help. Thank you both for going the extra mile! read more

Some weeks ago I came in with my daughter with a cell phone that had stopped working. Because we did not have the account holder with us, it took a little bit of work to understand exactly what had happened, but ultimately, our solution was to buy a new phone and get a new line. The team at Verizon, particularly Steven and Diego approached the situation with sensitivity and efficiency. Steven explained our options clearly and worked to make sure we were happy with the solution. My daughter was happy to get the phone of her choice in the color she preferred right away. After that experience, I went back to sign up for home internet through Verizon. Diego again provided helpful advice on how to make sure I had good coverage all over my home. Every time I have gone to this store, I have gotten great service. I will keep returning here for my Verizon needs. read more

I've been wanting to upgrade my phone for a while, but I honestly hate dealing with this kind of stuff. On top of that, I was completely over Spectrum Internet, so on a whim I decided to call the Verizon store after work, about an hour before they closed, just to see if anyone would even answer. To my surprise, Dominic picked up and immediately made the entire process feel easy and stress-free. He explained all of my options clearly, not only for upgrading my phone, but also for switching my home internet. The fact that he was able to walk me through everything over the phone was impressive--no one really does that anymore. I told him I probably wouldn't be able to make it to the store for another 30 minutes or possibly even later, and since it was so close to closing time, I fully expected him to suggest coming back another day. Instead, he welcomed me in and told me to head over. When I arrived, the experience somehow got even better. Joe and Dominic both provided phenomenal customer service. They were efficient, thorough, and genuinely helpful. They made sure everything was set up properly, answered all my questions, and never made me feel rushed, even though it was near closing time. I walked out with a new iPhone 17 and a new home internet kit, and Joe even gave me a free case, which was such a nice bonus. I can't recommend Dominic and Joe enough. Their service was outstanding, and I'll be telling everyone I know to go to this store. I'm so glad I decided to call that day, and even more glad to know that truly great customer service is still out there. P.S. I rarely leave reviews, but the experience Dominic and Joe provided was so exceptional that I genuinely felt it deserved to be shared. read more

I have always had positive experiences at this store but I want to give Dominic a big thank you. Verizon technical services over the phone was not transparent or complete in their information over 3 calls and several hours. I finally gave up and came to the store where Dominic really stepped up to help me .He was extremely courtesy, kind and professional as well as patient as he cleaned up a mess that was not of his making. He persisted even when he got a bit of a run around from the first Verizon tech he needed to phone. He was absolutely wonderful and very smart. A big Thank You!!!! read more

They're supposed to open at 10am, showed up around 10:10 and waited 10 mins....no one showed up, going to Verizon in chino hills

This Verizon store did an amazing job at helping me through my extremely complicated situation. Johnathan and Baruch helped me upgrade my phone, separate my line from my mom's account, and made sure I had all of the accessories I needed at a good deal and with no issue. They were extremely friendly, respectful, and professional. Would recommend them to close family and friends!!! read more

Verizon - Mobile Phone Accessories Near Me - Chino, California

The sales personnel do a poor job of servicing customers. I was told one thing regarding a product I bought and was mislead. Previously I purchased 4 phones and had a difficult time getting the reimbursement promised because their sales agent mailed the phone to the wrong location. I walked in to ask a question and one of the three salesman was extremely rude and sarcastic. I will never return to this location. Horrible service. read more

Today I came to the Verizon Store with my dad. He was overdue on his iPhone upgrade. We had a fantastic experience with Diego. From the moment we walked in, he provided top-notch customer service. He took the time to explain all the different phone plan options in detail, helping my dad choose a plan that fit his needs. Diego also made sure we were aware of any current promotions, which we really appreciated. He was very knowledgeable and answered all of our questions with patience. The best part? He informed me that I qualified for a teacher discount, which was a nice surprise! Overall, Diego was friendly, professional, and went above and beyond to make sure we got the best deal possible. read more

Came in to see Diego after my Verizon store in Rialto messed up and ordered our new iPhones to Chino. It happened for a reason, because we are so happy we drove out to this store to pick up our phones. Diego was super helpful and handled our upgrade process quickly and efficiently. I felt very comfortable about the entire process and he was very knowledgeable in regards to our plan and services. I'll definitely make the drive out if I ever need help. read more

2 years later and it's time for an upgrade. Another great trip to my favorite Verizon store. Even though I moved out of town I still make sure to come to this one on Schaefer Ave as they always have friendly people, no waits and quick service. 10/10 read more

Diego did a wonderful job getting us set up with two new phone and accessories. He was fast and efficient and we appreciate his help!

Searched Yelp for nearest Verizon store and three popped up. This location had the better score so I headed in. Kyle was great! He answered the question to the problem i was having with the website store. He told me some valuable information regarding the Apple Watch which i appreciated and decided to continue my business with him. He went over the options for my account and we went with the best option which cost me the same amount I'm already paying. He got me my upgrade and two watches. The watches came the next day. Which was quicker than the few days I was told. Went in and Kyle wasn't in but Diego was able to help me with the swiftness. I also over heard another customer concerns from another location. The young man assisting him provided great service as well. The customer was irritated from the previous experience at another location, but the young man listened, showed empathy and assisted him with the concerns right then and there. Another example why this location has the better store. Congrats to the Manger, you have a great team that embraces customer service and helping their customers to the best of their abilities. Thank you Kyle and Diego for a great experience. This is now my go to spot for my upgrades or any additional purchases. read more

So, come to find out that this is NOT an actual Verizon store but an "authorized retailer". a.k.a an independent company that is allowed to resell Verizon products for a markup. Not only do they markup all of the products and services they sell but they also are allowed to tell you whatever they want without Verizon's approval. We got absolutely scammed by these guys. They flat out lied to us and when we called Verizon they told us "this company isn't a Verizon store so there is nothing we can do, I'm so sorry". Do yourself a favor and check the website url when you click on it, it goes to some other company's website. Check the prices they sell phones for! They sell them for MORE than what Apple and Verizon advertise (usually marked up by $20-$40 per phone). read more

Yesterday Elvin helped my daughter & I with our iPhone upgrades. He was super nice, polite, courteous, professional and fast! Went in tonight (close to closing time) and was helped by Jason to upgrade my husbands Android. Again experienced exceptional service!! To top off the experience, Akshay surprised us with a drink from Starbucks. Customer service is still thriving in this store! 10/10 would recommend! read more

Verizon - Mobile Phone Accessories Near Me - Chino, California

Super RUDE & DISRESPECTFUL smh! Walked in to to get a new iPhone 14pro today and walked right tf out!! This lady behind the counter(Hispanic w/black hair) had a horrible attitude! Since she couldn't respect me or my business, I can spend my money elsewhere. She's a absolute disgrace to the Verizon brand. I've been a customer for almost 20 years with 10 current lines open, I will NEVER spend a dime in here, and I suggest you don't either! read more

My iPhone seemed to have caught some sort of virus, it was super annoying and frustrating. I had the pleasure of working with Diego and he was extremely patient. Helping me trying to get through my settings, we prayed to the gods together, he was working with me for almost 4 hours because my phone was such a mess. However, he totally was all about helping me, giving me my options, I didn't have to stay, I could do XYZ. He was amazing. Finally, a Verizon team member who was a total team player. I so appreciate him and his patience. Thanks Diego! You're the man! read more

Diego helped me out in trading in my badly cracked iPhone 13 toward a new iPhone 14 pro. Apple was going to charge me $450 to fix my phone. Unbelievably he help me get $800 credit as a trade in! Super happy and Diego went to bat for me. Now, I am going to have Diego help my wife trade in her phone read more

Just walked in and asked if they had any smart watches an Employee by the name of Victor was very rude and said, "what watch do want?" I said I don't know can I see them all? He said, "No" and walked away..I then walked over to the phone cases to browse and he said, "Can I help you with something orrrr? " like basically get out of here.. rude af I walked in there with the intent to spend money, I have been a Verizon customer for over 25 years and I am strongly considering changing provider due to this employee's attitude. read more

Horrible costumer service walked in no one greeted, said welcome or be right with you. Smelled like feet in the store. Walked out, I will never go back to this location. read more

Wow!! You gotta get your phones and service from Curtis Lamb at this Verizon! Exceptional service!! Curtis helped us out with our situation and went over and beyond what we ever expected! We needed so much and he was so knowledgeable, kind and fun to work with and we walked out with such a great deal! I can't recommend him and this location enough- EPIC Service!! Don't go to any other location, go see Curtis- you won't be disappointed! read more

Abel & Yason with a y ... Were AMAZING!!! If you have any concerns about your service they are the ones to go out of their way for you . Superb service guaranteed ! Unlike other companies that push things on you , they explain thoroughly all your options, Verizon should definitely hire more "Abel's " and "yasons" read more

I was helped by Akshoy Prakash. He was very helpful. There was another worker there, I'm not sure what his name was but he was very nice. We wanted to trade in our phones for the iPhone 12, we saw the promotion going on and wanted to do that. There was no phone in stock, he got the phones delivered the next day for us to buy. He was very knowledgeable and was very helpful. They take covid precautions. You stay 6 feet away, they always clean anything that was touched, and they even sprayed disinfectant spray. read more

Great service helped me get a new iPhone 12 Pro Max Benji had great communication while making purchase and pre order read more

They have a booth at the OC FAIR in Costa Mesa. They do not have any signs but Verizon, nor do they tell you they are a retailer. They basically blow smoke up your butt and supposedly give you a 5g phone that is of equal value, both the Velvet & the Motorola were junk less the value of my S9 & S10. Then had the nerve to charge $214. Needless to say i spent better of the day at the verizon store who put my plan and went back to my S-phones & found out they were unloading old stock. Was advised to take phones to Chino store and get money refunded back to the card the same day! read more

Verizon - Just know these are old phones with 5g sims are worthless - Mobile Phone Accessories Near Me - Chino, California

Horrible experience. I'm a new Verizon customer and they sent simcard via Fedex, Fedex lost the package. I came to this store if i can get a replacement simcard that was lost by Fedex. The store employee that it would cost $20 for one simcard, so $40 in total since I need two simcard, told me to call customer service if I want free simcards. I called the customer service and they said all simcard are free. I read online that it should be free. It is so sad that people are still trying to advantages during this difficult times. Hey, make sure to check what other verizon stores before going to this location, they are liar! read more

Verizon - Mobile Phone Accessories Near Me - Chino, California

I went in tonight to go get me and my dad a new phone and was helped by a nice gentleman named Diego. He was very helpful and respectful

Was completely scammed by this vendor at the Orange County Fair. Was promised 5 phones and only received 3. Was told my bill would be $293/mo and it was actually raised to $425/mo. Took weeks to rectify the damage to my account. Do NOT use this company! read more

Hunter helped with our upgrade. He took us as soon as we walked in. Everything went fast and smooth. He was super cool to talk to while we waited for the phone to transfer. He explained all charges and asked if we had any question. Overall he was just an awesome salesman and made the transaction Easy!! Thanks HUNTER!!! read more

Ruth was so sweet & helpful ! Love my new phone ! Always a great location with friendly staff to help you out.

This verizon store took 3 days to transfer my number to a different account. Spent hours talking to different customer service representatives. It took so long that I nearly missed an appointment. If that was not bad enough, my fiance dropped by the store to pick up a phone he ordered, but the store could not access the system so he couldnt pay for it and had to go back another time. Afterwards, he lost his service on the same day and was unable to contact someone for work. read more

Went to pick up my new iPhone today and Diego A. was beyond helpful, so patient and kind! Loved my experience with him at the store today! I appreciate good and genuine customer service like I got today! read more

My husband & I came in for 2 new phones. Our agent was very patience with us & getting us educated with new the technology. All of our needs were taken care of in one visit. read more

IF I COULD GIVE ZERO STARS I WOULD. my grandparents, in their 70s went in excited to switch over to a brand new iphone and left shaken up and disrespected. the sales "boy" was completely unprofessional and way out of line, bringing up politics and his view of the protest and law enforcement. not the place or time to bring up your views and beliefs!! i cant believe the lack of regard for customers here, it is outrageous!! they will never get mine or my families business again!! i will tell everyone i know to not do business here!! and JENNIFER the manager, i don't know how she got put in this position because she didn't manage a damn thing, certainly not her employee. a bunch of cowards working at this store, picking on two old people!!!! who said and did nothing to warrant such disrespect and aggressive words and behavior!! you should be ashamed of yourselves. there's a complete lack of self control and work ethic at this location. stay away!! also, when multiple people have had an unpleasant experience, there's clearly fault with the business. read more

horrible customer service.. if you as a manager dont want to help people dont be manager!! don't send a person who clearly doesnt give a damn about customers or has no idea how to talk to them they will not work with you even if the mistake was on them. i would never go here again!! read more

My screen for my S7 broke on xmas. I went in the day after to look into fixing it or getting a new phone. The dealer basically sold me into a new phone... the linq7...which btw is a crap phone. I traded my phone in to pay for the current phone and also put around 200 down. A month later and I still have not received a credit for my phone, which he never disclosed the trade in value. Despite them saying the credit would arrive in the next billing cycle. (WHICH IS NOW!) I contact. I was told I would pay only an extra 30-40 dollars per month and my bill went up an extra $100 dollars. At the end of the day, these guys are salesman who don't care about your needs as a customer. They made the quick sale which is exactly what they wanted. Do not go here unless you want to empty your pockets. When i called verizon they sent me this breakdown LINE 7235 (monthly charges) Smartphone line access fee - $20 Device payment 1 of 24 - $26.99 Total mobile protection - $13 LINE 7235 (one-time charges) Device upgrade fee - $30 Partial-month charges from a new add-on : Total mobile protection - $9.23 An addtional 100 dollars on EXTRA FEES! None were explained and this is the type of business they are running. read more

Save yourself the trouble. This a 3rd party retail store and they will give you 3rd class service . I don't care to explain the situation as they will not grow from my experience if it was explained. Incompetent, unorganized, poorly trained and extremely rude. Please make sure you read ALL of the fine print . They SUCK!! read more

Do not go here. There's a standardized $35 set up fee and their phones are over what you'd pay at a regular corporate Verizon store. This is a contracted store called cellular sales, which you wouldn't be able to tell much difference except for the terrible customer service, overpricing, and small sign on the door. Verizon store in the Chino Spectrum is a corporate store, save yourself the trouble. read more