I don't usually write reviews but but when I receive exceptional service I hope Joe the employee who helped me in the print center, his higher ups see this review. I went in with a pretty small job and even though it was so small Joe greeted me, and helped walk me through the process right away. He continually checked in on me throughout the self serve process until it was complete and answered any questions that I had. This was especially helpful to me as I am legally blind and don't necessarily present as disabled, and it was really nice to not need to bring this up in order to get the level of service I need. Joe did it automatically. He even reminded me not to forget my glasses as I left and to the lady next to me making copies to be sure not to forget her original in the machine. So clearly Joe provides this level of service to everyone not just me. Overall great experience at this OFfice depot! Thanks Joe. read more

As usual we procrastinated way too long and came to Office Depot with a small, yet urgent print job. We need same day or next morning. We meet Kinney in the print department and he was nothing less than amazing. He helped us choose the proper paper, and created a proof before the job was done. He was so slammed with work that he was unable to do it same day. But promised, to have it ready by 9:00am the next day. When we showed up at 9:02, he was there with a smiling face. All this on his birthday of all days. He has earned the title of "The Amazing Kenny!" So come on by Office Depot and say hey to Kenny. Bring your print jobs too. He can do wonders. Michael C. - Georgetown,Tx. read more

Office Depot - The Amazing Kenny! - Office Equipment Near Me - Ontario, California

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5 Stars for the immaculate store & stock. Get your Christmas gifts here. This store is conveniently located by the S. Grove 60 Freeway. My unpleasant experience was going in for a few copies (10) . I get in line & I'm told wrong line for copies. They now gave a Self Serve copy machines but only 2 and people hoarding like it's their home office. Anyway it's time consuming from getting in line to use, entering your personal information to plastic credit options, so if you're in a hurry you'll be Late getting your copies. Black ink was washy not dark enough to to Fax, I guess I got the left overs. If you choose color ink expect to pay more. At almost $.48 for each copie I was not impressed. Overall I didn't like that the cashier was available but I had to "Work" Crazy new employee less business. read more

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This Office Depot is run by incompetent, lazy college students. I went here on 5/18/24, and the male employee working around 9am that day never gave me back my ID when he was doing an ID check for one of my purchases. When I realized around 3pm that I never got my ID back, I called Office Depot and was told by a female employee that there was no ID turned in, and that there was no ID in the lost and found. I was skeptical about that as I was very certain my ID had to be at Office Depot. At the same time, my friend was hoping to purchase $200 visa gift cards, and when asking if Office Depot had that in stock, they said they were out. I personally didn't believe the employee, so I drove to Office Depot myself to see if my ID was there, and if they had anymore visa gift cards. After driving there, we indeed saw 6 $200 visa gift cards. We also asked the employee again about my ID, which they had told me again, was not there. That employee even told me that he checked the security tapes which "suggested" that the 9am employee gave me back my ID. When I asked specific questions about that video footage, that employee couldn't answer those questions, and he said the footage was too blurry to tell what happen after the employee gave me back my ID. I had to ask that employee 4 times and told him to just check all the cash registers him, and of course when he did that, he found my ID. All in all, if you ask the the employees anything here, don't believe them and check yourself. read more

Thought I'd pop in to print one page I'd downloaded. Didn't realize that one page would cost me $5 as that is their minimum charge for printing services. read more

Came in to have some important documents printed to be mailed out and saw they had a first class mailing service, so I decided to just mail it through since it would be convenient. But I should've of known it would be a disaster seeing as how the front desk girl didn't really know what she was doing. My mail was lost and misplaced. These were important documents that had information about my newborn child. And it was just misplaced. They need to train their employees a lot better. read more

I went in this morning and was quickly greeted with a smile, and asked if I needed help. The young man pointed me in the right direction. When I was looking at the product, I couldn't find what I was looking for then a young woman approached me and asked if she could help. When I was checking out, another young woman assisted me with a smile. When I said thank you, she said you're welcome not no worries! All 3 young workers were professional and actually was a breath of fresh air! I complimented the guy on my way out! Great service from young adults is hard to find! Thank you Office Depot in Ontario read more

Nick was amazing he showed outstanding customer service. I was in a situation and he was able to make a print on the same day. Thank you Nick for going above and beyond. read more

Great customer service. Their Patience helped me complete my project successfully. Service and value was excellent.

Very neat, well stocked, and excellent customer service. I walked in, was greeted and directed to my product. Price matched and gave and additional discount. In and out within 15mins and got a great deal. read more

On Monday, June 15, 2020, 10:56:55 AM PDT, tammy tammylocke. com tammy@tammylocke.com wrote: Subject: Office Depot - Store #2356 Complaint - Treatment From Manager Regarding a CPD Order - Case Ref.:200605-015362 I turned in a box of 1967-1968 original fan mail letters in original envelopes almost 800 letters for the copy department to scan to 8x11 jpegs and paid for the job. When I received them back the scanned into pdf's and not jpegs. Also in viewing pdf's they were not as instructed..they were scanned every which way. When I got the letters back there were several envelopes with stamps torn completely off of the envelopes. These stamps were 53 years old also known as collectors items. Below is corporates response: On Friday, June 26, 2020, 02:29:46 PM PDT, Linda Roses linda.roses@officedepot.com wrote: Dear Ms. Locke and Ms. Lee, I have had an opportunity to review all of your emails and interview those directly involved in this incident. While I believe the circumstance could have been handled in a more polite manner, I do believe after re-doing the scan job several times that a degree of satisfaction was reached. Based on the current information for this loss, I have not been able to find any negligence on the part of Office Depot that would warrant a settlement.  Best regards, ​Linda Roses Sr. Claims Analyst | Risk Management 561.438.3716     | Linda.Roses@OfficeDepot.com No stars should have been issued. When I got my fanmail back there were several envelopes the stamp and envelope corner was tore off. These stamps were 53 years old. Considered collectibles worth money!!! read more

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If your looking to print bachelorette party novelty type games don't waste your time coming here. The printer "specialist" Serena, deemed my game as "porn" so they refused to print the game... go to staples instead! read more

Came to print and only one self service printer is available and of course 20 people waiting to use the only machine. They wouldn't print my ONE paper behind the counter cause it's a $5 minimum. How freaking stupid is that!?! It's an inconvenience that YOUR COMPANY hasn't got the other self service machine fixed in over 2 weeks! You should be making exceptions for behind the counter printing. That's would a good business would be doing. I see why this store already has bad reviews. Lazy employees. Only a matter of time before ya'll out of business for good! Can't wait for the day read more

Worst service ever. Employee at printing counter was the only one actually working. I've been here for 30 minutes and the line has not moved. Manager and cashier just standing around doing nothing. Maybe they should be trained in helping out when needed. read more

I usually order for pick up for my office supplies The workers are always friendly and nice. There's plenty of parking and it never gets crowded so you'll be in and out. read more

Amal THANK YOU! I was in the biggest rush and she came through. She kept it professional and a smile on her face and for her to tell me good luck made me feel better on what today holds with me making copies ! Love you girl! read more

What a way to represent your company Nairobi! If you are in charge of your printing department then do your job respectfully without been loud and unprofessional. If you were overwhelmed with work ask for help at your coworkers but DO NOT disrespect costumers who are doing the right steps to get their print order right. You are the reason why there is so much violence in society. You were so disgusting, disrespectful, unprofessional, and ungrateful that you have a job. I will never bring my business into this store. I will for sure been filing a complaint to store manager and corporate. Your behavior should not be tolerated. read more

Went in to make copies, scan and email documents. There were some of the usual challenges one experiences with electronics, ink, etc. Amal, was very patient with me and walked me through all my options and went out of her way to help. After understanding my options & conversation, I returned home to pick up some missing items before coming back to the store. Upon returning, Alondra picked up where Amal had left off. She was kind, patient and very helpful. Alondra and Amal assisted me with all my printing/communication needs and simplified what i needed to do all while helping other customers at the same time. Both Amal and Alondra were patient, kind, professional, and maintained a sincere positive and happy attitude during my experience. Kudos to Office Depot for employing these two individuals. Give them a raise!!! read more

Worst service ever!!! There was 3 workers "working" and only one worker actually working her name was Ysabel the rest of the workers playing around. I waited in line for 30min and they kept looking at me without trying to help me checkout. This was 5pm on Saturday August 12th,2023, finally a worker by the name Kenny offered to check us out. Waited so long do not recommend waisting your time going. read more

Manny was a great help with his customer service. My wife and I came in looking for a shredder we saw online. They didn't have the sale in the store but Manny found us a similar shredder around the same price. He was very quick to find a solution and help satisfy the customer. Thanks again Manny! read more

I love this place, it's always well stocked and the staff here are very helpful and polite. I'm always here for school or work. Take advantage of their deals! If you bring your used printer ink cartridges, you get two dollars off each used cartridge you bring in which goes toward your bill (up to 10 cartridges allowed per month). Good place for office supplies. read more

This is the best Office Depot I've been to. Customer service here is always top level. The staff is always nice and courteous. My fiancé had major surgery and the manager RUBY was able to assist me in purchasing a chair that was sold out in a time of need. I really appreciate her and putting the customer first. Thank you Ruby! read more

This place is awesome, I always find really cool stuff that I didn't even know I was looking for such as see-through backpack (cause who doesn't need that) and various other office supplies that make my home office look spiff nifty. Recently got some pens, sturdy shipping packing bags (which I couldn't find anywhere but here) folders and various other accouterments for my business and they were all perfect for what I needed. Customer Reps are super friendly and actually know what they are talking about which is refreshing. Definitely will be going back, eyeballing this nice case for my ipad. Very happy customer. read more

The Census Bureau sent me here to get my fingerprints to start working. I come in early thinking I could leave early to get in with my day. My appointment was 4:40 pm, I arrived around 3:30pm. I was told to walk around until my appointment so I asked to speak to a manager so I could be seen quicker. I waited in the back and Nick came back about 10 minutes later. He said I had to wait because they do fingerprints every 10 mins. I said there's no one here, the store was practically empty. After 1 lady showed up about 20 minutes late to her appointment and he did her fingerprints. I realized I was being discriminated against and my race was the real issue. I spoke to George and he said with the HD rep on the phone that they have a store to run! It was completely empty! Then both of them came over to assist 1 lady on a printer which at this point I decided to take pictures. I called HD's main number. They supposedly filed a complaint and I have been waiting for a phone call from corporate.. Both George and Nick were completely unprofessional and rude. I don't believe the way I was talked to or treated just because of my skin color. This is not fair. Can someone reach out to me? I need to contact someone to help me. Thank you all! God only made 1 race, the Human Race! read more

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I went in today to get some pictures of characters printed and Mar was super helpful!! She went above in beyond in her customer service and her actual service and she did it so joyfully! Her joyfulness when working made my day, Thank you!! read more

Let me just start by saying these guys are great! They have superb service, patience, knowledge and an awesome team. I come here at least 6 times a week and each time I have complex projects. They've always figured out a way to get the job done even when I'm confused. If you're looking for a place to help you with your everyday needs, small business ventures or corporate level services, this is definitely your place. Andrew is always on top of everything, that guy can run the print center with his eyes closed. Nick is super informative on every electronic item in there. The rest of the team is amazing as well, thx Ruby, Jason & all the others for not only doing an awesome job, but going above and beyond my level of expectations. Y'all rock!!! read more

I was in need of a new desk and chair due to the pandemic we are facing. I appreciated that the store manager Jason was very helpful and knowledgeable about the items being sold to me. I tried using my online coupon from my phone but it was not working and he was still able to help me out with a discount. I really appreciate the service I received today. read more

The worst customer service. Unbelievable when you try to ask where an order is placed almost a month ago. Long story short I dealt with 2 very unfortunate individuals that sadly represent Office Depot. My order was lost and that's fine things happen, just resend the items which you carry in stock all the time the items are nothing special. I wasted 30 minutes half that time on hold for them to tell me they will gladly resend the order but want payment. OK now let's think hmmm Why am I going to pay for items I have already paid for! I am completely baffled will never order from this company ever again because I had my limit of dealing with stupid for the day and I am the nicest person ever a very understanding person so for me to go here and write this speaks for itself. I will be contacting corporate because it's the principle know. read more

Come here for school supplies and printing ink and most recently I brought in a chair I purchased for warranty and Jason without hesitation helped me get a replacement he was very professional and provided a great service which nowadays is hard to find. Thank you Jason and Office Depot. read more

This store gets 4 stars for the team and ASM! They are always super friendly and kind! The store manager should appreciate his team....they are what keeps the store going. He on the other hand has lost touch with customer service is key. He is all about getting things done and running the store that he forgets be kind to your customers. I've had 2 run ins with the man and he isn't nice. He made me feel like a bother. read more

Drove from Rancho Cucamonga to Ontario to pick up a desk and chair. Mgr said they can only hold till today at 600 so we rushed over there to get it. Then asked Jose for help and had an attitude cuz he had to physically lift something. Bad customer service considering I was buying something. But then Chris happily stepped in with a smile and checked us out at the register. If u want to stay in business then train your Jose to at least act like he wants his job. read more

Live a stones throw away from Office Depot. I've been in there many times. Yesterday, I was greeted and helped by Jason Dixon....he's fantastic! He not only helped me, but he made sure I was walking out the door with the best items that were best suited for my needs. He took his time, he was kind and friendly, patient....he was all that! I loved his energy and his willingness to help me beyond just answering questions, he researched for me in addition to all of that. I'm happy he was the one who helped me. I could hug him!!!!!! read more

Came in with a difficult printing task emergency and Jose took amazing care of me. I'm beyond thankful he was super helpful. Thank you Jose I really appreciate it so much! read more

I spend way too much time here! But Jorge is the best store manager and soo incredibly helpful. He really has a great group of people working for him. Everyone is always available for any questions you might have. If they aren't available to assist you right away they find someone for you or come find you right after assisting their last costumer. When I wasn't here for work, while I was in school they were one of the most helpful sources for getting my projects completed. I tried other printing places and no one was nearly as helpful or nice as these guys. read more

Horrible experience from the MGR jorge he was very unprofessional in dealing with the issue that i have i ordered water from.office depot website and i ve received an email to go pick up my order he said i cant give you your order we had a glitch on our website and its wrong so i told him i already paid for it he said no u didnt im like i paid paypal so he wont give me my money back or my order anyway i called coorporate and they gonna ship my order ,no wonder why he is working for office depot he wont hang anywhere else read more

The copy and print department is a nightmare. There were only 2 people working there. I came here on my lunch break to print 84 pages and they were slammed. She told me it was going to take 30 minutes to have it printed and cut so I just stayed and waited. After 35 minutes, I got back in line and it was taking forever because at that point there was only one person there. I found someone outside of the department to grab my copies so I can pay for them and leave. He found the copies and they weren't cut yet! They then proceeded to hand cut them one by one which was going to take FOREVER. It's really not their fault that they are understaffed or that their cutting machine wasn't working well. It would have been nice to know that in advance or have someone let me know it's going to take longer than expected. Everyone taking care of my order was really nice and apologetic but someone needs to do something to make sure this doesn't happen again. Perhaps I am just spoiled by other Office Depot's but if this was my first experience with Office Depot, I would never support them again. read more

Jorge the manager is rude and unprofessional. Poor listener on top of it. When I explained my complaints all he could respond is "Why do you have to be that way". I gsve the store a one star rating because of Jorge and look what I get . . . from Jorge . . . a boilerplate email. "Dear Valued Customer" "Thank you for sharing your recent experience at our store. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your  experience. We will take your comments into consideration to make changes to improve our store experience." How "sincere". I called today and (unfortunately) Jorge answered. I advised Jorge there was another employee I briefly needed to speak to - Jorge refuses to let his employees mult-task between customers. When I explained to Jorge that multi-tasking is a business industry standard he hung up on me. When Jorge is the problem who fixes him? Sidebar another review gave Jorge a one star rating I can't wait to get another "valued customer email" from Jorge-- the one he sends straight from his heart LOL. read more

Came in to do a online return that was originally purchased in the store. I was sent away being told that they can not process the return because it's not an item they carry in stock. I called the 1800 # they gave me on the stupid card and was told that they should've done the return in store. Lucky for them I don't feel like driving back read more

The people here were nice and very helpful. I was able to find help quick! I was also greeted by a store clerk as soon as I entered :) This location is very clean! I had an easy time looking for what I needed. It makes me want to make purchases I don't need! Haha which I kinda did.. I am definitely coming back here again! I even signed up for a rewards program today! :D read more

Came in to make some copies for invitations. Gotta say Andrew at the printing center was amazing!!! Thank you so much! He was so patient and would check and communicate with customers. He made it super easy going. Great hire! read more