4/10/24 Neat & organized . When you are shopping around for home & gardening stuff, there's Home Depot & Lowe's....then there's either Ace or Harbor Freight. Unfortunately Ace is nowhere near Montclair so we check out this Harbor Freight closest to our home. It's a much smaller scale operation than the 2 big named home stores so the inventory is just as limited. We took a few minutes & saw their kinds of garden hoses & decided we're heading to Lowe's. It's a great store but not for the kind of garden hoses we're looking for. read more

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First Visit to this location Great customer service I was checking out and the representative wanted me to check for coupons. I was in hurry as well. Very kind of her to offer the extra mile I opened up the app Thankfully, as she knew, I had a coupon to use :) I would like to recognize Martha Highly Recommended Thank You For Reading read more

Harbor Freight Tools - Hardware Stores Near Me - Montclair, California

Harbor Freight #0031 Manager/ Christian Christian is a true customer service driven store manager. After purchasing an item, (over $100), I encountered an issue when assembling it. I brought it in to the store for a refund. Christian was very curteous and extremely helpful. I explained the difficulty I had in the assembly, due to the tolerances not lining up. Not only did he give suggestions, but asked if I would mind trying it out, I agreed. With his help and some effort, the piece fit. Item was not returned for a refund and is functioning properly. Thanks Christian! HF is lucky to have a person of his caliber. read more

Great store for all your hardware needs, Elizabeth greeted us and asked if we needed any help, we were in and out in a jiffy

Elizabeth is on point! Excellent customer service, I was in and out quickly with the materials I needed and wasn't waiting all day to check out read more

Great service good deals I really like that the prices are affordable and the tools are quality so far I haven't had an issue. read more

Harbor Freight Tools - Car jack and stands - Hardware Stores Near Me - Montclair, California

A white woman cashier took off her mask and sneezed into her hands while my dad was trying to pay. Instead of putting the mask back on she threw it into the trash. Then she asked for a phone number. When my dad told her he didn't have one, a male employee asked "Do you need help" in a loud and unfriendly voice - towards the woman. Yes, she needs help - to be reminded to put on her mask and stop putting lives at risk! Clearly, these two employees are not following the CDC guidance promised by Eric Schmidt on Harbor Freight's website. There have been multiple microaggressions at this store, from unfriendly service to demands for phone numbers from POCs and not white folks in line. My dad got multiple scam calls after sharing his number. Suffice to say, we are never, ever coming here again. read more

Wow! Workers look unhappy here.. Maybe it could be because of what Mr. X said in his review! GOOD: A lotta decent products...tools of all kinds. Tool boxes... well you know the rest from other yelpers.. Cons: -Don't get the garden lights (LED). flimsy.. -The shop light 45 watt is very weak.. I turned it on in my garage and it barely lit the wall 10 feet away. Overall..the place has some deals. But I came all the way over here...just to find out that they are opening one up in my hood... read more

Harbor Freight Tools - prices are fabulous - Hardware Stores Near Me - Montclair, California

My mom tried to buy a wheel here however she was treated poorly because her english isn't good.

Just went to grab some led shop lights that were part of the "Deal of the day" promotion. I stopped and asked one of the guys working and asked if they had them available. Apparently they never stocked enough for the promotion and actually sold the last one the day before. Pretty disappointed to say the least. Anyone going to get a deal with coupons or promotions should call ahead... read more

They have some great stuff at a good value. Items may not be top of the line but they get the job done when not wanting to spend alot of money. They do have some hidden gems. read more

"FALSE ADVERTISEMENT" prices on the website are completely false, they make you go in the store to buy it, once you ask for the product they said, oh we don't have that color it comes in a different color but not at that price and you start asking more questions they say we ran out of it, a complete put together business with the only objective is to make you waste your time, trying to up sale you a more expensive tool. Don't recommend to purchase from here. read more

Harbor Freight is an excellent place to get great tools at great prices!The staff is always helpful and they are doing everything possible to keep things safe and healthy in their stores for the customers ie: masks,distancing,gloves,Lucite cash register shields,limited customers allowed in stores,etc. read more

Harbor Freight Tools - Hardware Stores Near Me - Montclair, California

They treat employees like shit. They are overworked and not paid enough for nearly half the work they do. Management is terrible and a complete shit show. Don't recommend working for this company especially younger kids and adults they're easily taken advantage of here!!! read more

Terrible service from Assistant Manager Raul and cashiers. First Raul the assistant manager. As he was called in to review a recalled product, he hastily addressed my concern and proceeded to walk off as I started to talk to him. I had to tell him to not leave because I was talking to him. Typical immature behavior consistent with Junior High Students. The cashiers were a little disrespectful and condescending in the way the address people. Their conduct of disrespect and their condescending behavior cause me to return the recalled item. I believe behavior runs from the top I have observed and spoken to the store manager regarding out-of-stock items. I believe he is very immature and unprofessional to properly train his assistant manager and associates. I have been a customer since 1995. I will not return to that store. Perhaps I will not shop with that company again. read more

Someone on the phone said they had them in stock because online says they have them in stock. Drove 1 hour out of my way to get here and they said i should have called to check for availability?? Harbor freight trash hope whoever told me will see this review read more

Harbor Freight has a Recall for 3 and 6 tons Jack Stands, I return my 3 ton for an exchange. But in order to be able I was told I needed to pay $5.00 because it was a different jack Stan and a different manufacturer, ( wich I hoped it was) since I didn't have to have the same problem When I asked why I had to pay $5.00 since it was a recall? The reply was.":I just follow directives and a I don't make the rules!!!. I ask to speak to the store manager, however he was not available. So if you are returning your Jack Stands, be ready to pay for it. Customer service was good. No problem with that. But I think Harbor Freight can do better for this recall. I'm 65 years old and thIs is the first time in my life. I had to pay extra for a RECALL. Good Luck. read more

We came here to pickup a couple of wood cutting disc for my angle grinder. The store is very clean and bright. When I checked out my stuff I asked the cashier if there were any coupons for my purchases because I'm always leaving the coupons at home. He said "only if you bring them" and proceeded to give me a 20% discount. I was shocked at his kind gesture. read more

Harbor Freight Tools - After running 5k, Black Angus dinner, and now at Harbor Freight. - Hardware Stores Near Me - Montclair, California

Seek help from this company by email (since by phone it is impossible), because I need a replacement part and they tell me that I must call a number which I had previously called and try again by calling and they never answer any hour. they have bad customer service. Think about it before buying their machines there because they do not help you after the purchase they never respond and on their website they do not allow you to buy parts read more

If you've ever been to a Harbor Freight, you pretty much know what to expect. For the uninitiated, I hope my comments provide some help for navigating the waters. The store itself: This is one of the worse stores for customer service in general, and the Montclair location seems to been particularly bad even compared to other Harbor Freights. Don't go with the idea that an employee will be able to answer questions about their products, or make suggestions on this vs. that. The employees seem to barely know where something is in the store in general, let alone have any working knowledge of the product they are selling. They are all pretty much just stockers and/or checkers. Products: If you've ever bought anything from Harbor Freight, you probably know what to expect in terms of quality. This isn't Snap On, it's not even Black and Decker, but there are some gems that make it worth shopping here. In general, the rule for most tool purchases here is: If it's a tool I'm going to use maybe twice in a year and the cost is less than renting said tool for a day, instabuy. If it's something you will use a few times every month, don't do it. If you are a tradesman and your tools are how you earn your living, there are very few things here that are worth your time. An exception to the above rule is: air tools. I have used the Chicago Pneumatic air tools for years, and have never had a tool break on me. An air motor is a very simple mechanism that is easy to produce and keep running well. Just make sure to oil them and they will last a long time. Most of the air tools are either exact rip offs of the name brand products, or just Chicago labeled items from the same factory making the name brand version. Don't buy a compressor here though. The other exception is casters. They have great prices on casters, and the quality is as good as anywhere else. I have several shop tables on heavy duty casters and on average I've paid 1/2 for the Habor Freight casters. On top of it, the selection can't be beat by any other B&M store. They have pneumatic casters, soft rubber, hard rubber, steel, and a wide variety of sizes. Their dollies are also very low priced and of good quality, especially when it's not a continuous use type of item. Sometimes it's even cheaper to buy a dolly (depending on the sale) and remove the casters than to buy the casters individually. Other than that, I go with the infrequent use rule. Harbor Freight isn't the worst thing in the world. Use their site and read the reviews before you go to the store, and use your own common sense when you are checking something out in person. If it will see frequent use, and feels like a cheap piece of junk, don't waste your money. I also generally stay away from their consumables (sand paper, etc) and find the lacking quality not worth the savings. read more

Clean and helpful for what it is during the pandemic. Just hope things go back to normal and they actually get more staff in there. I can only imagine how busy it gets for the staff. read more

There is no other place like this. A broad and varied selection of products at reasonable prices. I've made purchases at the Chino store before but this time I needed an item they didn't have in Chino. The Montclair store had three different brands of what I needed. As a DIYer, I love Harbor Freight. I would give them 5 stars but the staff could not answer several questions I had about the item I was buying and other tools. Other than that I can't fault them and I would recommend them to everyone. read more

Tool selection and prices are excellent for the weekend DIY'er. The lines are a different story. Lines extend from cashier all the way back to the opposite side of the store. Why do the cashiers need a phone number, address, email etc? I just want to pay and leave. You do not need to know my address or blood type (joking). This business model sucks and keeps customers away. It is annoying!!!!!! read more

Went in to buy a few things. Not a single employee around to help. After walking the store for about 15 minutes and seeing others doing the same, i decided to leave. On the way out the cashier asked if I found what I was looking for, I said no, it would help if there was at least 1 person working the floor. He said the other 3 or 4 people were in the back hanging out. Doubt i'll be going back there. read more

They are a great store! You get your moneys worth but i wouldn't buy anything with out a coupon for sure! The staff is great, from being polite, helpful, greeting you, and offering to help I've never had a problem here and the store has always been clean through out my visits in the last few years. One problem through covid has been the placement of the lines is right through the hand tools isles it's frustrating when you need something. Push the line to that far corner away from the isles since I've never seen anyone walk in that area anyway other then that I seriously have no complaints. I think anyone would have a good experience coming here with no issues. read more

Interior was clean, and employees were kind and patient. Met the manager and he was cool too. Returns are easy as well. The only reason it's not 5 stars is the layout of the store is very confusing and the signage can be misleading. Still will come back as the prices are very reasonable. read more

I love the service at this store especially from Ethan. I had some questions about a couple of generators and he was quick to find the answers for me on the computer read more

Not the greatest tools in the world but a lot of them have lifetime warranty, and at affordable prices; I'll take my chance for now. The customer service is good here. There isn't many workers but they help the best they can. I love how they have so many affordable tools here, I don't expect them them to last long and that's ok. I have craftsman and snap on tools at home but with harbors lifetime warranty on Pittsburg tools too, I'm willing to try them out too. Never had a problem here and shop was always nice and organized. Will be coming here again. read more

Harbor Freight Tools - Look for their coupons they have good deals! - Hardware Stores Near Me - Montclair, California

Value. They may not sell the absolute best quality, or have the variety of, hardware and tools, but quite frankly for most of us non-pros we don't need that stuff anyway. So Harbor Freight is there to supply us plebeians with the tools we like to play with to make ourselves feel cool. Their everyday prices are low, but their sales are awesome. $10 for a heat gun? I'll take two! Plus 99c for 2 screwdrivers and $89 for a gasoline generator? It's just plain awesome. Staffers are nice too. read more

Harbor Freight Tools - Hardware Stores Near Me - Montclair, California

I used to wonder why people think harbor freight has great deals. They are cheaper sure but they are off brands and only slightly cheaper but then today(3/29/19) Martha took the time to show me the coupons and how they work. She helped me save even more money. Thank you Martha. Not 5 star cause it seems there's some infighting among the employees when I was there. read more

Love the "free" gifts when you buy something, like I got a free 6 piece screw driver set upon buying something so make sure you bring the coupons you get in the mail. I don't think I would come here without coupons though. The level of service and knowledge is comparable to a self check out stand, if you want to know to ask a question about a product or how to use something, you may be better off asking another customer than an employee. read more

A women that works here found my wallet and returned it with out my cash $145 in it Friday 11/06 around 5 pm. She was wearing a harbor freight shirt I remember her behind me at the dollar store. When I asked the guy at the dollar store "who happen to return it" he said a women from harbor frieght said "she saw me drop it but was too late to let me know it had fallen" which is impossible because I spent about an hour at the store so I was literally walking around so if I dropped it she'd have more then enough time to tell me it had fallen. Especially because i didn't ever leave the dollar tree till it was found. I really can't believe you employee people who steal especially during this time and in your employee shirt. I'm at the dollar store for crying out loud she walking right beside me. I didn't buy the stuff I needed for my sons 1 and 4 birthday celebration thanks. It would have been different if she told the cashier she didn't know who dropped it but she literally described me and said she just left, when I was in fact still in the store. read more

I went there Sunday......only one cashier which was slow as shit. There was a long line so I asked if there were more cashiers, his response was we only have three people working so I said well regardless can we get more cashiers. Finally added one more, folks were leaving due to long lines. My son went there today.... went in saw the line around the aisles and said forgot this and walked out. .... wth......folks next block is Home Depot where he went which was great. Never again for H. F. read more

Fantastic customer service! Friendly, knowledgeable, and helpful. They really go the extra mile for their customers.

Went here to buy a workbench because was told this store still had 2 left in inventory. I arrived within 19 minutes and was immediately told they had no more by a rude sales person standing around talking to another sales person at the checkout line while a long line of OpenPlay stood in line trying to checkout. This sales person essentially wasted my time coming in a rude tone, like I was bothering him by interrupting his conversation with his fellow associate. This has happened to me on a previous occasion at this store. This is the worst Harbour Freight I've been to. read more

Went in there to buy a winch tried to pay for it and asked if we could use a 20% off coupon and a male employee said yes. Then the cashier Martha said we could not use the coupon and said the other employee "didn't know shit about coupons" She made a big deal about it and got other employees involved and made me and the person I was with very uncomfortable. It just seemed very unprofessional and inconvenient. I repeatedly told her it was okay but she insisted to prove her point. Finally she listened and we paid and left. read more

Love this place! Helpful staff. The tools I need and didn't know I needed at a fraction of the cost of others. Returns have always been honored. read more

Gabriel helped me check out and he did everything he can to save me as much money as possible, great customer service, friendly and fast movement worker!! Thank you team for also helping me find everything I needed to get for my job. Really happy with this place!!! read more

The cashier was able to help me get coupons for all of the products I purchased by showing me how to go online on my phone and get the codes for the discounts that applied to my purchase. I didn't know how to do this since it was my first time shopping there so that was a huge help. I was also told about the return policies in detail. I don't know the name of the cashier but she may have been a manager. Middle-aged Latina female that had a very outgoing and helpful demeanor. read more

When I asked for help, the guy rolled his eyes and said, "yeah". The cashier was also not helpful or friendly.