The team at Dunn Edwards was very professional, helpful and kind. Derick had me in and out in 10 minutes.

The service here was a good experience. Derek was very attentive and answered all of my questions. He helped me find what I needed to paint my preschool. He went above and beyond to give advice and guidance on how to handle the paint. The paint was exactly what I needed and the quality was amazing. read more

I needed to paint a small area of my ceiling that had been repaired after rain damage, and my touch up paint had coagulated. It was an interior flat latex. I brought it in and asked whether there was anything I could do to restore what was coagulated, or whether I had to buy new paint. I needed to paint that day because the ceiling had just been repaired and a light fixture was scheduled to be installed there the next morning. The paint for that area was the only one whose name I had somehow forgotten to write down, so I guessed it was the same color as the trim. The paint store employee looked at the touch up had and told me I needed to buy new paint. . Took it home and found it was too light, went to the internet, and found my touch up paint COULD be restored, simply by adding water and mixing. So I did not need to buy the new paint. But the restored paint was too light also, because the existing paint was several years old. The next day, a repair person mentioned that the color my ceiling was painted was one I suspected it was- the color I had brought in to the store in the touch up jar. So the store sold me paint I didn't need in a color that was wrong. I admit that I was mostly responsible for the wrong color choice. But not for believing I had to buy new paint. Since I now needed to repaint much of my interior so that everything would blend, and planned to do it with what my painter recommended, Dunn Edwards, I took the paint I should not have been sold in the first place back to the store for credit on the job I planned to start. Because there were drips on the outside of the paint can from where I had poured the paint into a smaller container, the store refused, even though only a small amount had been used. Will not do business with that store or the brand again. I left the paint I never should have been sold at the store. Am going to repaint house with Benjamin Moore instead of Dunn Edwards. read more

I had an amazing paint consultation with Jennifer. She was prepared asked me all the appropriate questions and I walked out with an entire color scheme for my home. It was an amazing hour. I went into that appointment stressed out and walked out on cloud 9. I left with 2 major decisions being made. Without her guidance I wouldn't have been able to make this decision. Thank you so so much Jennifer. read more

My wife and I stopped in this morning to get some paint samples. Because there are so many variations of color we were struggling to make up our minds. And then Professional Color Advisor Jennifer Smith offered her assistance. She was so patient and helpful! And we didn't even have an appointment. Jennifer was great! We left with three samples and a much better idea of what will work for our application. Thank you so much, Jennifer! read more

First of all the manager was sick! He claimed to have a cold and did not care when we asked him to wear a mask to protect others from getting infected! He said that wearing a mask is a courtesy and he did not have to wear one because it is not the law! When requested recommendations for the type of paint he acted like he didn't know and he certainly did not care! Dunn Edward's has the best paint by far, however, if you are not a professional and need help... THIS IS NOT THE STORE TO GO! read more

Zero stars!!! Terrible customer service.They obviously don't want to be there and don't give any effort to help you. Found out Home Depot has Dunn Edwards color codes in Behr paint. In and out of Home Depot in 10 minutes. Five stars for Home Depot!! read more

Manager and his flunkies are not helpful. They are lazy and make fun of people in the store. A bunch of bullies. Will go elsewhere for my painting needs. read more

worst done Edwards store ever not one person in the whole store knows what they're doing. They're the worst customer service you could ever Possibly have I went there last week. I was the only one in the store ordered. Paint sat there for about 40 minutes two other people come in order paint they both get their paint, so I go to the counter and ask whatever happened to mine they forgot to make it. I was the only person in the store, so then I come back yesterday a week later knowing what happened to me the week before so I will call it. I go there an hour later to pick it up they didn't make it. Nobody knows anything about running a business there nor do I know anything about paint , I've been a contractor for 42 years and I've gone to a lot of Dunn Edwards over my years. I have never quite experienced anything like this one worst customer service ever I would never go back there again. I guess if I want Dunn Edwards paint I would have to drive all the way to West Covina Jeff the manager out there has been with Dunn Edwards forever. He's awesome and so is the whole crew. Somebody needs to do something about that store in Upland. read more

I received the best service ! The staff was friendly, fast, very professional and the store looked and smelled very clean!

I just had the Best experience there with an employee named Lorraine Gonzalez. She had to track down a contractors job that was done almost 2 years ago to color match for me. Unbelievably efficient, fast and patient. Also very friendly and courteous. She needs to be retained and promoted. Thanks!! - Geoff read more

Thanks to SILVIA my project came out perfect ! And this is not the first time she has helped me . I will never shop anywhere else for paint . I hate painting and she has made my projects less stressful. read more

Dunn-Edwards Paints - Helped me pick color and trim!! Thank you Silvia !! - Hardware Stores Near Me - Upland, California

Excellent customer service answered all my questions regarding what type of paint to buy and the difference between the types of paint. Joseph at the Upland store was a great help to me. Thank you for helping me. read more

Greeted immediately and was turned over Silvia Puga, Professional Color Specialist. We sat down and she found three winners for me and now the challenge is which winner. First sample is no charge and the other two were about $5.00 each and very generous samples. Interior first and then going for exterior. When she learned my home is a mid century style she suggested some wonderful mid century color themes that were part of homes on a city wide tour in Palm Springs. That's in a brochure with all the homes featured. Another thing Silvia suggested was great. It's 3 fabric sheets in white attached to an adhesive back the size of 8x10". So you paint them with the sample and go stick it on walls and it removes easily w/o damaging the surface. Flexible to bend or wrap as well. Silvia was so helpful and so was everyone else. This Dunn Edwards is a great store and I've always appreciated the quality of the paint. read more

We decided to have the exterior of our house painted, so I looked at Dunn Edwards paints online to get an idea of the colors they offered. After deciding on a few, I went into this store so that I could see the color cards for in person. I was assisted by Sinai, who made searching through all of the color cards so much quicker, which was appreciated. I decided on (3) colors, which I purchased samples for; the paint samples were mixed quickly. I ended up going into this location 2-3 more times to look at additional colors and purchase additional samples; Sinai was there each time and was so patient and helpful. She was also able to create a mock up of our home with the desired colors (after I emailed her a photo of our house) so that I could see what it would look like, which was a tremendous help. I love the colors we ended up choosing, our house looks great. Sinai was fantastic--and her suggestion (based on what I said I was looking for) for our trim color was perfect. I love it. I would definitely go to this location again. read more

The staff are always knowledgeable and friendly. Paint is expensive but the quality is fantastic! Staff told me they just got bought out by a Chinese company. read more

If you need advice, definitely speak with Silvia at this location. She takes the time to listen to what you are trying to achieve with picking colors for your house & truly goes out of her way to find the best match that she can for you. Not all color advisors are patient & care like she does. read more

i shop at many dunn edwards being a painter this dunns staff is always friendly and knowledgeable never had any issue finding products the store is well stocked.Always a postive vibe here and the coffee is always hot and full witch is a plus lol read more

We had outstanding service today from Scott. He is extremely knowledgeable and has outstanding customer service. We will definitely come back and speak to him when we have other painting needs. Thank you again for your help! read more

What an awesome group of employees at Dunn Edwards, Upland store! Francine, Jessie, Derek everyone... great crew there and so helpful.. my orders are always spot on and ready on time! Just recently sent my customer in to get help picking out exterior paint colors and told me how impressed he was with the service! Special shout out to my paint representative Mark Campos, such a professional group of people! Thank you all! Love from your buddy.. Jennine Haskell ;-) read more

I'm having my home painted and ran to Dunn Edwards to select the color and Ariel was so patient with me, especially since I know absolutely nothing about paint. She showed me samples and walked me through the process. She made a nerve wracking process incredibly easy. Thank you so much for excellent customer service! read more

I was referred to this place for paint. The guy who answers the phone was very rude and short with me. I ordered my samples and they were ready that day. When I went to pick them up the young girl at the desk was very helpful and friendly. They kept asking for my account number and I didn't have one. I was a first time customer. The next day I called to order the paint I decided to go with. The same guy answered the phone. The paint was ready within the hour. There was a different guy who was at the desk when I went in to pick up the gallon. He was very friendly as well and offered to carry it out to my car. I guess it just depends on which employee you get. Prices were a little on the higher side but the paint looked great on my walls. read more

Thanks to Dunn Edwards upland! Your patience, help and advice from Jesse, Angel, and Casey so appreciated! Excellent store to do business! read more

... I shall continue with many thank you's to ALL the staff! Very knowledgeable and helpful too... To a Fantastic 2018! read more

Dunn-Edwards Paints - Breezeway is Looking Good! Thank you Dunn-Edwards ... - Hardware Stores Near Me - Upland, California

Upon entering the Dunn Edwards store , we are always greeted making us feel welcome. Derik examplefies a high degree of skill and flair. Their managment and sales team are always courteous and helpful. Keep up the good work. read more

Best tape, plastic and paint. I couldn't do my jobs half as efficient if werent for these stores.

Not sure why the review is so bad... People are nice and helpful everytime I've visited. Compared to big box stores, the staff here are definitely much more knowledgeable and helpful. I've purchased many paint from here and have been satisfied. I do have to say we like Benjamin Moore paint better though. We find Benjamin Moore paint's color to match pictures better than Dunn Edwards paint on a few occasions. So if you do purchase paint here, try a small sample size first and paint on multiple walls to determine if you have the correct color. They have free color sample coupon on Yelp... I've used it a few times and they've always given it to me. read more

I ran over some paint in the parking lot and informed Jessy the store manager and he Quickly said we needed to power wash the paint off my car he sent Hector to do the job. We went to the self car wash I paid for the first wash they paid for the second wash. All the paint wasn't removed but over all the customer service was Outstanding. Thanks read more

I love Dunn Edwards and buy paint frequently, but this particular store is terrible. They are rude and very slow. One time I ordered paint and came to pick it up an hour later and it still wasn't ready! Their excuse was their paint mixer was on lunch (you only have one guy to mix paint?!) they always seem to be busy even though no one is ever in the store. They treat contractors better than civilians. If you want great service from Dunn Edwards.. just make the drive to the one in Rancho of Etiwanda. The 20 min drive will be faster than waiting at this location. This location needs better management and to RE-train all the employees on good customer service read more

Went to this Dunn Edwards location two different times. The first time, the lady talked me out of getting the paint samples I wanted by saying that they would all look the same. However, if I want to buy them I should not feel intimidated. FYI, they all looked extremely different on the walls. Anyways, we stopped by a second time to grab a few painters cards when our original plan fell through. She jumped on our case and said we needed to step back and stay 6 feet apart with masks. Both times she was very rude and does nothing for their business. If the owner were there, I don't think they would appreciate the attitude she has. read more

Silvia Puga was the individual who helped me. She did a fantastic job helping me select the right paint, had a wonderful attitude, and she was very knowledgeable. I highly recommend going here and asking for her assistance with your painting needs! My house looks beautiful thanks to her help. read more

Received great customer service at this Dunn Edwards location! Sylvia helped me on 3 occasions with choosing the right color for my project. She explained in detail how lighting could effect the look of the finished product and gave advise on what type of finish would be best for each room and area that needed painting. The gentleman that handled our purchase was friendly and informative as well. He made sure we didn't buy too much paint for the project as our painter had requested we buy a bit more than would have actually been needed. He saved us some money and that was very much appreciated. We will be using this location for our painting needs for all of our future projects. Thanks for the great service! read more

I come to Dunn Edwards pretty often and this location has top service. Whenever I need anything matched I take it to Franny who is very efficient with her matches and super fast. If she's there you know you will be getting your paint soon. Ariel and Desiree are great managers to say the least. Look for those three ladies in this location and you will get top customer services and your paint fast. Keep up the good work at Upland! read more

We have been remodeling several rooms in our house. The employees at Dunn Edwards Paints in Upland have been exceptionally helpful. Our sincere thanks to Derek, Joey and Hector for their great service. A special thank you to Silvia Puga for helping choose the perfect colors! read more

I was looking for a way to dispose my paint, I called this store and the associate told me that they do accept it and gave me even directions how to get there. When I got there, all the employees at the front desk were very helpful, specially, Desiree, I believe, her name is. well , I will just say although I was there not to give any business rather they were the ones who were doing me a favor, and still they really treated me as if I was their biggest customer of the day. and that my friends is what matters to most of us. Needless to say I will be shopping all my paints from here now on. Thank You, girls. read more

Their service was definitely excellent I came in for paint samples was given advise and was also offered water or coffee and then when the samples were ready they walked them to my car. Couldn't have asked for more. read more

I visited this store on Saturday. I have been going in circles with trying to figure out the right color of paint for my master bedroom. We already painted it once a month ago and it looks horrible. Color clashes to say the leJennifer the PCA helped me tremendously. She gave me really quick color theory lesson to better understand what I was trying to achieve. I went in there with a few ideas of what I thought I wanted. I showed Jennifer a picture of the furniture that will be in the room and I expanded my ideas after she showed me several different combinations. Needless to say I am thrilled by the samples up on the wall. Her service was top notch and she is very patient. I asked her what her educational background was and she explained part of her degree program included the theory of color and design. It's awesome to see young professionals passionate about their jobs. She will be my go to person for sure. Great experience with Dunn-Edwards and received my samples quickly as well. read more

Dunn-Edwards Paints - Master bedroom new wall colors and new color for the ceiling. - Hardware Stores Near Me - Upland, California

First we got help at the color desk, then someone else for which type of paint, and finally checkout. What a painless experience; they were all so helpful, patient and nice! AAA discount also read more

Went in to this paint store for yet another sample of paint, trying to find the perfect Tiffany Blue color. There were no other customers in the store, and the Color Expert helped me right away. She sat with me and my sample Tiffany box and helped me find a perfect match, called Fountain City. My sample was ready in five minutes. All in all, this was one of my less stressful paint choosing experiences! read more

Seems as if the women run the store here according to most reviews.. Thats great because when I went in just a couple of dudes.. Which were very rude btw.. I have been a DE customer for several years and this gentlemen I dealt with does not remind me of the DE I know.. All I wanted was a color wheel, which are free.. Upon request I was promptly asked for my account, even though I have one just wanted to see where this would go so I said I didnt.. It was a more heavyset gentlemen at the front. He quickly proclaimed I need an account to get one, fine! But he actually tried to sell me it!! I was beside myself! Us as pro painters selling THEIR products and they wont give out colorwheels!? To top it off they didnt even have any! Never have I had an issue with any company giving me a wheel as they are pleased for me to market their paint. Idk.. Perhaps I should go when the women are there. read more