Today David showed up in the customer service window and solved a problem for me: he removed a screw from a cabinet door that was stuck. 3 different people asked me if I needed help when I enter the store. David you rock! gracias!! read more

I was looking for a gas pipe and several other items. I was fortunate to have been assisted by David who was a very kind and knowledgeable sincere employee. He took the time to help locate other items for me. I also appreciate the assistance I received from Chelsita and cashier KC. Greatly appreciated the outstanding assistance from everyone and was home quickly to finish my project read more

Mission Ace Hardware - Outside - Hardware Stores Near Me - Glendora, California

Usually Ace people are very helpful compared to Home Depot or Lowe's. I went in looking for rubber bushings. I had bought 10 from another Ace store but they didn't have enough. I needed 14 more l. Having bought it from the other store I had the item number, pictures of the box and pictures of the product with all of the sizes. I couldn't find the item on the shelf so I asked for help. When the guy came over he was already bothered that he was Disturbed and when I showed him where I was looking for, he said that the picture didn't help. Then I showed him the box with the product number on it and he said that didn't help either. So I asked him what can I do to help and then he asked what is it? I said it's a rubber bushing and then he replied that no, that looks like a washer, a sink washer specifically. I replied. No it's not a washer. I can see the washers right there but this is a bushing and I explained again what I was looking for and try to show the picture again. Well taking me for a moron that didn't take his professional help, he just replied I don't carry anything like that and step the way. read more

Mission Ace Hardware - Hardware Stores Near Me - Glendora, California

Just went in there to find specialty cap head screws Aisle31) and asked 2X for help. Stood there 10-15 min each time and finally found almost the number I wanted. 1 short! Customer service sucks, Jeff!! read more

Excellent service! Great prices and had the chain saw I went all over town looking for! Should have come here first. I absolutely will take this place over the big box stores. Everyone was super attentive and knowledgeable. Thank you to Chelsie! You represent Ace so well! I appreciate you all, the friendly intimate atmosphere! Thank you! read more

caution, caution, caution !!! I looked up the price of an item on their website and went in to buy it. As I left, I realized they had overcharged me $10.00. I went back & got my overcharge. A week later I went back, and they tried to overcharge me $12.00 on another purchase. They said their register had not been updated. HOW MANY PEOPLE HAVE THEY PULLED THIS ON. It's sad when you try to support a local merchant and they cheat you. Guess I'll have to buy from Amazon. read more

My friend placed an order at acehardware.com and put my name down as the pick up. When I went to pick up the order, I was told the order was already picked up. I asked for the signed receipt and I was given a receipt with a signed name, and obviously the signature was either mine or my friend's. The lady told me to call back 1 to 2 days later so she can escalate it to the store manager after reviewing the video. When I called back 2 days later, the manager then told me my friend has picked up the order with his signature. I told him my friend lives 50 miles away and that's the reason he puts me down as the destinated pick up person. He insisted everything was verified and I had to dispute via acehardware.com. I asked for review of the video and the manager told me this is an issue with acehardware.com and the only way I can escalate is through them. Experience with acehardware.com is similar as they contacted the store and was told the same story. When I asked for the contact of the owner of the store as well as the higher management of acehardware.com, I was told acehardware.com does not have a manager and the owner contact cannot be shared. We will for sure dispute via the CC, but I just want to make people aware how flawed their online system is, as well as how ineffective customer service is regarding with dispute like this. read more

They never have anything I am looking for. Always waste my time stopping in to give them a chance but they are so limited on what they stock so I end up at HD or Lowe's. Customer service is mediocre, the lady is always rude or has an attitude. If you are looking for what ace used to be known for ( knowledgeable and helpful employees all while supporting your local community feel ) this location certainly doesn't not possess any of those characteristics. Just save your time, your gas travel, and go straight to the source. Employees are much happier and petty at Home Depot or Lowe's along with similar to better prices. Never ever will I step foot in the Glendora aka racist ace read more

Very convenient hardware store Friendly staff Nice variety of old school Hardware mainly for repair old items read more

Leaving this review for my interactions with Ang. My first visit to pick out some paint samples, she was very helpful and I really enjoyed her personality and how knowledgeable she was about paint colors. I returned a few months later to continue finding the right color, again she was very pleasant and helpful. We discussed how the lighting in the room I was painting was making choosing a color difficult. She asked me to write her a good review if we found the right color. I told her I would write her one either way because she had been so helpful. I returned again a few days later to let her know the colors we chose weren't right and she immediately seemed irritated. We looked at some other colors and she said "after this, im throwing up my hands. I don't know" in an annoyed tone. I chose my color for a sample, and she walked away and never said anything again. Not even to let me know the sample was done. She just left it on the counter and went about her business, ignoring me as I waited and walked through the store. Today I returned to get my gallon of the last color I tried. I was so happy to finally have found it. She was there again, stocking merchandise and when she was called over to the paint counter she had the same rude, annoyed attitude. She didn't acknowledge that she had previously helped me. She was very dismissive and short. Again, she left the paint on the counter while I was standing right there. Never telling me it was ready, never saying thank you. Just fully ignoring me. I don't think coming 2 or 3 times for samples is an excessive amount of times. I always had reference pictures, I always told her why a color wasn't working. I don't think I was a difficult customer, but even if I was, suck it up. Its your job to help customers find paint. Putting on a smile and saying "here ya go. have a nice day" isn't that hard. I won't be returning to this location. San Dimas staff is much more pleasant. read more

I went with my dad to see the new 2025 baseball card series packs and I was planning on buying a whole box, but some older and grumpy employee named Gile kept watching me and later told me to put the box back on the shelf, so I told my dad about it in the store and when my dad went up to him, Gile changed his tone and started to act friendly towards me. Hopefully you never go to this location, because this was one of the worst experiences I've had while looking for sports cards. read more

The service here has always been great. I needed a rare and difficult to find shower valve cartridge and was struggling to find it. Sandra(employee) came over to help and BOOM, she found it within 1 minute. I am SOOO thankful for her help. read more

If you need help finding something from this ace go to a different ace I asked one of the guys who works there "excuse me can you help me find something" he just put up his hand to wave me off and said "I'm busy your going to have to wait" only to see him dealing with something with the manager. I'd rather take my chances at Home Depot with the younger kids who don't know trades then to give my money to a business with employees who are so rude read more

I love Ace Mission Hardware in Glendora. They are very knowledgeable. I always know I will get the right answer every time. Thank you Ace for hiring great people. read more

Let me tell you about the paint department, the lady that works there Ang. First off she is awesome at what she does. If you have any questions please go to her. She will blow your mind how she knows paint. Every style, every sheen, every color that matches... Ang will give you the best look for your projects. She has helped me for over 1 year now and always deliver the best results. If you have any paint projects please go see her!! Trust me.. she's awesome! Thank you Ang! read more

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This Ace hardware store is really small compared to the nearby Lowes and Home Depot and it seems to have an excessive amount of inventory related to grilling but overall it has your basic hardware needs. The only issue with Ace is the extremely high prices. I bought a 32 gallon Toter trash can here for $89.99 and then bought the same one at Home depot for $64.97. This store also does not price match their competitors. However, unlike Lowes and Home Depot I feel like Ace has superior customer service. You can actually find someone who works here that can help you whereas at those other two stores, employees are either hidden or have no idea where anything is located. read more

David here saved me again. Three different people trying to help me resolve a small screw I need for a bathroom handle. David saved the DAY. GREAT service. Highly recommend this place. read more

Always very helpful. They help me find what I'm looking for and the selection is good and so are the prices.

RESPONSE TO OWNER RESPONSE: I mentioned in my initial review that someone helped him get it up the ramp. My husband was told the night before that you guys load it up and he told him to be sure to bring straps. Nothing was ever mentioned about not helping strap the grill down. This was not expected nor communicated. The employee helped get it into the truck. There was no chance nor understanding that anything else needed to be requested. If you cannot secure the grill and can only help get it into the vehicle, then that needs to be communicated. That way my husband could've arranged to have the help he needed to strap it down without struggling and being in pain. You are worried about liability for strapping it down but not for loading. Your lack of proper communication and leaving him without even telling him that's why he wasn't going to receive the help he was under the impression he would be is unacceptable. Don't worry, we won't be back and we will inform everyone we know about this as well. Purchased a grill here and had to come back the next day with a truck rental. When we got there we were told to go to the back and we would get help loading it. There were 3 men out working and 1 pushed the grill up the ramp and got it into the truck and then left. No offer for help strapping it down or anything else. Not only were we told we would get help with the loading and securing but my husband is handicapped and made it really difficult to do. Spent quite a bit of money here to be treated that way is ridiculous. Won't return. read more

I am from Texas and I am completely downtrodden by the fact that all our Ace's except contract grade Ace's on the outskirts of town is surviving. I love supporting a good local business. This location in particular has wonderful helpful staff every time I'm in there. That is the reason I wanted to buy a Traeger there. Free assembly and free shipping to your home if you like! And I remembered that during Xmas there was a deal for a free Traeger cover (worth$70-$80!) with each Traeger purchase ! The manager fully honored it for us. Whether we are in there for pellets and other obscure items, there is always a smiling face to help me out. Love that this is our neighborhood hardware store just minutes from our Glendora home!!!!!!! Advice for Gift cards though... since I didn't know what my boyfriend wanted in model of the Traeger I bought Xmas gift cards online. They only allow you to buy in increments of $250 at a time so I have two of them. It was difficult to use these online gift cards in store though bc of the system. Just a warning . Ultimately we bought the Traeger online with the gift cards and had it shipped to the local store for pickup. All good but heads up! read more

Ange was amazing and so knowledgeable when she helped me pick out paint and some other items I needed. She was so patient and informative. She knew where every item I needed was located. She answered every single one of my questions and was so sweet about it. You can tell she loves what she does. read more

My daughter and I were on the prowl for hummingbird nectar after recently rescuing Tweety, a gregarious pre-fledging hummingbird attempting flight a day too early. We saved Tweety from the clutches of a cat (his sibling wasn't so lucky), but knew he needed food. And fast! ACE has both the powdered hummingbird nectar and the liquid red concentrate. They do not have the specialized protein meal, but we were preframed that such meal could only be obtained from a wild bird shop. The nectar would get us through the first 24 hours. They had houses and feeders and other bird-related items we made note of as we snagged the nectar and headed back to a famished Tweety, glad to get the nector! Staffers were super easy to approach and there were at least four on the floor able to take customer questions - I've never seen such wonderful staffing! read more

I'm usually a Home Depot shopper, but I wanted to use Aura paint in a remodeled bathroom - an Ace exclusive - so I dropped by Mission Ace Hardware this afternoon to gather paint samples. I was greeted immediately by Ange, by the MOST helpful store associate I have ever encountered. She walked me through my options, including the necessary step of using an appropriate primer on the new drywall. She explained the types of Aura paint, their applications and cure times. Ange knows colors! In the blink of an eye, she was able to select the perfect Aura color for a white bathroom and a lovely blue for a guest bath that has a new tiled floor in a blue/gray/ivory pattern. I left Mission Ace Hardware feeling confident that I had the right products and pro tips for a successful paint project. Thanks, Ange! read more

When it comes to service and selection at a hardware store, Mission Ace Hardware can't be beat. The staff is always helpful and available. The store is clean and organized and there is never a long line at the checkout. Skip HD and Lowes and head over to Mission Ace Hardware for a better shopping experience. You won't regret it. read more

The employees were blatantly rude and didn't seem to care at all. I went to get a key copied but kept getting the runaround. I'd ask to get a key copied and they'd tell me to wait at the counter but no one would come to help. After I asked the 4th employee for help, he rudely told me they didn't have they key I needed without even looking at it an to try somewhere else. I will never go here again. read more

This is a great store in Glendora in a discreet little shopping center. Its the antidote to the zoo that is Home Depot. Sometimes, you just need to get away. It is an especially smart alternative on a weekend when hubs sends me out for a screw or a nail.. Ok that sounded terrible. But you know what I mean. I go to Ace so I don't have to fight the DIY set at Home Depot and Lowes, not to mention their dangerous parking lots! I have also gotten excellent advice in their paint department, which carries the Benjamin Moore brand of hoity-toity paints. Great colors! I also love the ACE brand of trash bags, and grab those when they are on special. read more

Mission Ace Hardware - Ace is the place - Hardware Stores Near Me - Glendora, California

Awesome customer service! I came in to make a modification to my chainsaw and Ray and Johnny new exactly how to make the adjustments that I wanted. Definitely recommend this Ace Hardware based on the knowledge and expertise they provide to help you in what you need. read more

I highly recommend shopping at Ace Hardware in Glendora ! They are AlWAYS friendly to you! They greet you every time you walk in and are always ready to help you find what you need and where it's located! Andrea C. Is super friendly says hi to you when you walk in and tells you to have a blessed day when you leave! I always enjoy shopping there for the friendliness of the employees and the cleanliness of the store! read more

I have an old Champion spark plug checker (sort of a flashlight that has a magnifying glass as part of it). It uses a small incandescent light bulb (which had burned out). I live close to an orange-colored big box hardware etc. store and went over to buy a replacement. I went directly to the Pro desk, held out the little bulb and asked where I could find one in the store. I was directed about 3/4's of the length of the store to aisle 20 where I asked an employee in an orange Pro work apron about the bulb. "Oh, those are down on aisle 2." was the answer. (Just for reference here, aisle 2 is located almost directly across from the Pro desk.) I went back across the store to aisle 2, once there, another "associate" looked at the bulb and said: "Ah ... we don't carry that ...", and offered to sell a whole new (regular) flashlight. I went home, looked up the closest ACE Hardware (located 8-9 miles away) and called ... the nice woman who answered put me in touch with a young guy who went to the bulb display while I was on the phone with him and who described what they had in stock. His description was perfect, it was the one I needed! But he wanted to make sure before I made the trip over to Glendora so he took a photo of the product and texted it to me! Now that's service ... I'm a just voice on the phone, not a regular customer (I will be now!) and Joseph is taking the time to be sure that I'll get what I need when I get there. I really wish that this was not such an amazing tale of customer service and that all shops and stores were all as thoughtful ... but we all know that's not the case. It IS the case at ACE Hardware in Glendora ... they lived up to the company's slogan with flying colors and a friendly, honestly helpful attitude that deserves all credit. It's (maybe) 6-7 miles further away than the big box by car, but a couple of hundred miles better in service. It's a good-size store, quite well-stocked, and the prices are all very competitive as well. My new hardware go-to store. THANKS! PS: Because of the great care that a nobody like me got (when I got to the store, Joseph was called up front and escorted me to the correct bulbs ... which was a "big" sale for the store at a buck eighty-nine a card) I actually asked him if he was the owner or a partner in the place. He's not ... he should be. -DS read more

Mission Ace Hardware - This is the text that Joseph sent me about a bulb that I needed ... He wanted to make sure that it was the right one before I drove over. - Hardware Stores Near Me - Glendora, California

Angela is the name to remember when visiting this place for your hardware needs. In July she helped my husband and I with the huge sale of the perfect pizza oven and accessories and had it loaded up quickly as we were in a rush. I returned to today to pick this women's brain as I recall her saying months ago she has a knack for paint colors. She didn't disappoint! I arrived at the wrong time (her lunch) I patiently waited in my car for her return from the hour break. She walked me through so many options and truly wanted to find the perfect color for me sending me home with samples to try. Support your local hardware store and if you do choose ACE which I highly recommend say hello to Angela. She helped many customers while she was still working with me (clearly she's popular) but gives 100 % of her knowledge and kindness. With the best service ever! Thank you Ace and thank you Angela the sweet gem of the store this is why I drove past all hardware stores and paint stores 12 miles and waited for her read more

First time here since I was picking up something that I ordered online. Superb and excellent service! Staff here are very friendly too! read more

Worst manager and app ever! I was told by their customer service they would honor the price on ACE HARDWARE website as long as the sku matched. Which it did. Then they couldn't charge me correctly, because the website pricing didn't give a proper code. Spent another 15min to follow the store rules of purchasing online and then pick up. Which didn't work because my password reset wasn't recognized. And store manager gives no f**** about helping me out. Thanks for nothing. read more

I've tried to make this my local hardware store because I live around the corner, but I'd rather drive to ANY other store to avoid the lack of customer service that exists here. After about 6 attempts, I will no longer spend a dime here. I've NEVER interacted with a sales rep who was remotely interested in helping me at this store. read more

Usually I'm very happy with this place but today I saw an employee with a mesh mask. Basically a non-existent mask. I lost an aunt to COVID-19 so anyone dismissive of this pandemic is really pathetic. read more

I walked into Ace hardware in Glendora I ask an elderly woman with short gray hair named Charlene, where the trash bags were. She sarcastically looked at me and said aisle 8 and then she said Yes you're welcome. I don't understand why she's so angry. I had an incident with her last time I came in. she needs to be retrained on customer service. She has a poor Attitude with customers I will take my business back to home depo. It's sad because all the other employees are great with customer service and very helpful. One bad apple can ruin your business. read more

I really would give this store and this shopping experience a 5 if it had not been for the first employee I encountered as I entered the store. Very rude. There had been a fire truck out front so I waited till it left before trying to enter but still asked the employee out front "Can I come in?". He didn't understand or didn't hear me so I repeated it. He said nothing so I went on by at which time he corrected my grammar and loudly said "Yes MA'AM, you MAY go in." Seriously? But I found the product I came in for, and a very nice young male employee helped me with it. The check out was great, really friendly customers to chat with. Cashier was great. Then some other customers came looking for this same employee, called to him "hey Boss, can you help us". I didn't catch his actual name. read more

Hello. I purchased a fan and the store associates were happy to assist me and assemble it. The process went very well and I really appreciate their excellent customer service. The store is very nice and clean and well organized. The team there are very helpful and professional. read more

I have been shopping at Mission for years. Every time I walk in everyone is super helpful and knowledgeable. I prefer to give my business to family-owned business rather than a big box store. This hardware store is a gem and very rare these days! read more

Went in looking for batteries and after 10 min decided to ask a cashier where they were. The cashier motioned with her eyebrows that they were right behind me. I proceeded to tell her I couldn't read her facial expressions and could she please show me. Since I had never been to this location I looked and didn't immediately see the rack. She again lifted her eybrows and said "see? Easy peasey " Sorry I didn't know exactly where you were referring to ma'am.. she proceeded to tell the next few customers in line "I'm nice to ALL My customers, I'm having a great day!" As I was shopping for the batteries she told me "you're making a bigger deal out of this than is necessary". Take your business elsewhere, even if this place is convenient to you. They don't deserve your business. read more

Love this store. Has tons of bolts, nuts, screws, joints, hinges, you name it from literally for every era. And the staff are so knowledgeable in what they offer and know exactly what aisle to help you find that one thing. The staff are oh so friendly and very helpful and one staff that stood out is CHELSEA!! you know it girl! Help me in a bind...literally. As promised, I would write a compliment to her assistance today and it is well deserved. As with each staff member, I hope others can give a compliment to how staff has helped you. I love this neighborhood friendly hardware store!! read more