Beware of the store Manager here is why ! I visited Merritt's Ace Hardware on Hacienda Blvd with my e-bike because there is no secure bicycle parking outside. Before bringing it in, I asked the cashier if it was okay since I was only going to be inside for a few minutes to purchase a few items. The cashier said it was fine. A few minutes later, the store manager, who I believe is named Evan, came through the store yelling, "Whose e-bike is that?" in front of other customers. Instead of speaking to me professionally, she immediately became confrontational. I calmly explained that I only needed a few minutes to finish my purchase, but she responded by insulting me and using profanity. I'm an adult, a paying customer, and a regular shopper at this location. There was no reason for the situation to be handled with shouting and disrespect. If there was a store policy, it could have been explained politely instead of creating a scene. I reported the incident to corporate, but because this location is independently franchised, they were unable to resolve the issue. Based on my experience, I cannot recommend this store while this manager is in charge. Customers deserve professionalism and respect, not public embarrassment over a situation that could have been handled with a simple conversation. Ty read more

Customer service is horrible I tried to return two new products unfortunately I had lost the receipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer read more

I love Merritt's Ace Hardware. I've been going there for years, but I just had a horrible experience. First, I think it is so unprofessional when the male manager yells at the employees on the sales floor. I witnessed him yelling at two employees in front of customers. He yelled at one employee where they duplicate the keys, and he was yelling at another employee in the plumbing section. Second, I felt discriminated against. An employee was racially profiling me. An employee was following me throughout the store, watching everything I picked up and put down, not helping any other customer, just looking at me. I just felt very uncomfortable. read more

Let's make tonight the weekend, I don't wanna wai-ait I don't wanna wai-ait, I don't wanna wait Got no reason not to celebra-ate... Didn't enter this time as I selected Curbside pick up. But even though I did it online I had to call in to get help and wait. No signage for curbside pick up orders. 3.5/5 Service (Limited Interactions) No signage for Curbside pick up orders so I called once I arrived and got transferred twice before the same person who answered picked up and came out with the order. 5/5 Tools They had exactly what I needed that larger retailers don't carry in their stores. Sprinkler pieces can be difficult to find but this location is an Ace in the hole. If you have tools you need its tools they got. I recommend selecting a pick up option rather than curbside that way you don't wait. God bless read more

Merritt's Ace Hardware - Hours - Hardware Stores Near Me - La Puente, California

Staff is always friendly and helpful and they have good prices and they have a knife carving machine they have dog supplies, cute gardening decor and a nice little knife selection and bbq supplies even rubs and spices!!!! They even have frozen pies that are heard were pretty good. read more

Merritt's Ace Hardware - Frozen pies different flavors - Hardware Stores Near Me - La Puente, California

lots of tools and equipment for the house and garden and everything tbh and they have good pies and snacks read more

See all

I've been a loyal customer to this Ace for many years now. This is despite the fact that I have two other locations closer to me. This spot however is the best. Easy parking, fully staffed and willing to help. I'm especially a big fan of their grilling section. Come check this spot out. read more

See all

I came to Merrits to pick out colors for my bathroom. I was met with a smile from a wonderful lady name Julie. We could not match the color properly at first, but she works so patiently with me and then another woman by the name of Rhonda came in, also assisted they were so sweet and kind and patient and really made this experience enjoyable. I hope the owners of this establishment read this because I will definitely be back.. read more

Everything, employees are well informed about everything they sell. I've been going there for fifteen years, it's my go to. read more

The store manager was professional and took care of it immediately. Mostly, I am glad I can feel comfortable using this store again, the people in plumbing are so much more helpful than at those giant stores. read more

Easy five stars. Ace Hardware dropped off a Weber Genesis 3-series grill, but the leftmost burner wouldn't ignite. (Seems to be a manufacturer issue.) After I phoned in the problem, Nicole and Mark made all the difference: they promptly refunded my purchase, walked me through purchasing a new grill, dropped off the new (working) grill, and took back the first one, no questions asked, and at no additional cost. Now I've gone full dad mode, grilling almost every other day. Quality customer service like this breeds repeat customers, myself included. Thanks again for making things right. read more

I can find the item on my own. I didn't appreciate the rude behavior from the sales associate.

Everyone knows this is the place to go when you need a hard to find whatever it is. Ace will most likely have it. This place has the things that Home Depot and Lowe's don't. The little obscure things and quite a bit of the larger things needed for your home. It was a Saturday morning. My garage door fell closed on its own. I checked the basic things then went to google to search for the answer to my problem. Not long after I discovered what appeared to be the problem. I needed to replace a worn limit swift. I made a few calls and checked Amazon. HD and Lowe's didn't know what I was talking about. Amazon would deliver later this week. Then I called Merritt and spoke to Rhonda. Ok I was on hold for 20 minutes but guess what, they had it. I drove over and picked it up. Rhonda met me in front with the item. After about 20 minutes of labor my problem was I fixed. Thanks Merritts and Rhonda !!! read more

I love shopping at Merrits Ace hardware. Excellent customer service, there's always someone to help me. Also, every item I need for a project is available at an affordable fair price. Thank you Merrits Ace hardware store for your excellent service to our community. read more

The customer service should be better handled. Also communication with the hours. Because they said they close at nine. Clearly they don't. read more

Merritt's Ace Hardware - I looked up what time they close and it clearly says 9 and she was being super rude - Hardware Stores Near Me - La Puente, California

My issue rests with management and their processes more than anything, they need better communication, systems, training, something because the ordeal I've been through to get a car key has been ridiculous. I went in to get a replacement key and was so happy to find out they not only carried my key (via special order) but that they could also program it for me. Unfortunately after I paid $200 for the key a staff member cutting the key drilled a hole through it and broke it. I had to wait another week for a new key to arrive and received very little remorse or consideration from the staff, was constantly calling trying to get updates on when the new key would arrive and received the most "I don't care attitude". When I went back to pick up my 2nd new key, the staff member cut it correctly but now they couldn't program it after 5pm because the programming required a code only accessible over a phone service which closed at 5pm. They claim to do programming till 6pm so I was confused by the issue and even more upset with the continued communication issue. I had to hound and call to even get answers about my key and every time they acted as if I was such a bother despite their fault in the matter. I was told to come at 4pm, showed up and they still couldn't do the one thing I needed and already paid for. I'm extremely frustrated and disappointed in their service. read more

My wife has trouble walking and Donavan asked my wife if she would like a chair while I was looking for several items in the store. He brought the chair over so she could sit. Thank you Donavan!! After we paid for the merchandise, our cashier Brendan asked if we would like him to open the door for us, we said yes. Thank you Brendan! My wife and I would like to thank both of these thoughtfull gentleman for their assistance. David and Rose read more

The service here is top notch. I asked a question and it was answered and I was also given reasons why that particular product was better than others based on personal experience. The product worked for me too when I got home to try it. The store seemed cluttered at first but it actually wasn't and I'll be back next time I have another need. Too bad they don't match prices though as I've seen some products less expensive elsewhere. read more

My wife and I have only been customers for a couple of months now, but every time we stop in the service is fantastic, and the prices are comparable, or better, than the big box stores (Home Depot and Lowes). There's plenty of parking right around the store...you don't have to walk half a mile, like you do at the big box stores. We used to have an Ace Hardware near our home in San Diego, so we're really glad we discovered this location so close to home. read more

Such an amazing experience with this Ace Hardware! Starting with an employee named Matty. Finished with I believe was the store manager Rhond. I had ordered a leaf blower online to get it delivered to my home and let me tell you, it went really smoothly! Matty and Rhond kept me up to date and they went above and beyond during the process and made sure it was delivered! There's not a whole lot of Ace Hardware stores out there that I know that offer this kind of GREAT customer service! A huge thanks to these 2 great people, Matty and Rhond! read more

Thank you Julie for making it a pleasant experience. Went in to make a copy of a key we needed and wondered off. Me and my hubby used to come here when we where younger we would come in and see the Christmas village which to our surprise they still had set up for this Christmas. I included pics, I suggest taking the kiddos and hubby there. Grills and holiday decor for the moms. Everybody happy read more

See all

You can always find something out of the ordinary at Merritt's during the Christmas season. They have an area specifically for all your decorating needs. They even have a room cordoned off with a Christmas town display. Service is nice and staff are always helpful and friendly. read more

The customer service is great at this store. I just wish that they would fix their prices on hardware. I just came out of the store paying $21 for six bolts. I've never felt so screwed in my life lol read more

Merritt's Ace Hardware - Scam - Hardware Stores Near Me - La Puente, California

My wife and I went to Merritt's the other evening in search for good quality bathroom paint. We were extremely pleased with the service received from Donovan. He was very enthusiastic about answering our numerous questions, and helping us decide which paints and colors to purchase for our project. Donovan's caring, patience, and knowledge sharing was greatly appreciated. read more

This is the perfect spot for all your DIY needs. Prices are comparable if not better then bigger chain stores ie. Home Depot, Lowes etc. Staff is super friendly,helpful and knowledgeable. It's been a staple in the city if La Puente for years and I hope it stays serving the community for many more. read more

I've been a customer of Merritt's over 20 years. Great store with great customer service. One employee "David" in hardware (nuts/screws, key making) section is always willing to take extra steps to ensure customers are satisfied. He greets everyone with a smile and is knowledgeable. read more

Would've given this store 2 stars, but I used to go to Ace Hardware with my dad all the time and I don't want to ruin their rating here. Anyways, I understand that returns without receipt can be annoying and as a customer, pretty embarrassing that I forgot where my receipt was after a very tough month. I received the HARDEST EYE ROLL ever from one of the store associates after I said, "sorry, I can't find the receipt and would like to do a return or exchange". After she finished rolling her eyes she thus doubled down by giving me rude attitude customer service afterwards and get-out-of-my-face vibes. After that, I did not get to return my item and exchange. I came back later to purchase something else from another associate, he was much kinder. I ain't a snitch so I am not gonna say names. Shht happens, please learn to be kinder especially if I came in with an apologetic tone. Thank you. read more

I'm here all the time and I am a member for this location so I receive loyalty coupons sometimes which helps and keeps me coming back for good service and product knowledge. I needed help with a rat problem in my attic and was looking at solutions? Arleta walked up and said hello can I help you with anything? Gave me good advice and a bonus "how to handle"the poison with gloves. Thank you Arleta for your genuine help and also for recommending the spray that was on sale as an add on. Good job Arleta, you make Merritt's look good so keep that customer service and that smile. Jeff O'Brien/ West Covina. read more

Merritt's Ace Hardware - Here's my order and cost for 2 kits - Hardware Stores Near Me - La Puente, California

I went there to get a plumbing fitting adaptor but had trouble recognizing the size. I asked an employee ( older White gentleman with grey hair and a pony tail) who was working in the plumbing area if the fitting I was showing him would fit. I even brought in the part that it was supposed to fit into. He asked me a few questions about what size I needed, and I told him I did not know. I explained it to him I just needed to know if it was fit the part that I brought in. He again repeated his question. All he had to do was look at the part and size. Considering someone who works in plumbing, he should be able to tell but instead, he just gave me the blank stare. I told him that I will take care of it. I opened the package and checked it myself. I ended buying the part. I have always had good service there and most employees are cordial and helpful....except him. I think I will stick with Lowes or Home Depot. Very disappointed. read more

My neighborhood hardware store!!! I had just moved into the neighborhood a year ago, was told to go there for all things needed to stock up my new condo! Good advice!!! Now a year later I can say it is MY neighborhood Hardware Store!!! Every nut and bolt, tool and guidance on how to use them I got here! Every employee has been so helpful in everything from keys to toilets has been so accommodating! read more

What a truly wonderful place.....listen I'm going to be real 110%. I'm in my early 30's and I never imagined myself having fun at a hardware store. I'm just saying this is the type of thing my father would do, not me. I'm into comic books and video-games, not wrenches and bolts! But here I found myself perusing the endless aisles of hardware and home goods. I'd come in trying to get a pine cleaner that was $24.99 on Amazon but here it was $9.99. Much to my amazement as soon as I walked in I was greeted with a flood of welcoming people, and helpful guides all around. The vibes really made me happy, the people really made me happy. I'd gone to Lowe's and Home Depot and I was never welcomed, much less greeted upon entering. Heck, thinking of it now I can understand why the employees there don't do that, they're stuck working for a soulless corporate owned business that doesn't put much value into them. At Merritt's it's a different story. It's like taking a trip to the friendly town hardware store you see in movies and television. My experience was so amazing I spent about $200 dollars on things, because they don't just carry hardware, they carry everyday things I needed. For instance my dog needed a new bed, found one here. Plus a few toys for her to play with. At one point I was getting my pocket knife sharpened and some house keys copied. While that was being done I got an LED spotlight, some key rings I needed, detergent and heck why not a new fan for the summer. This place is so friendly I had a ball with people that helped me like Nicole, Cristina, and Janice! Don't let the outside looks fool you, the inside is truly big, every space is used told hold something and it's we'll stocked and clean. At one point my girlfriend called me and asked me what I was doing, and I told her I was at ACE. She was like "It's like a hidden gem!". Don't let the word "hardware" in the title fool you there's more here than just hardware, there's home goods, pet products, lawn care material and most of all.....there's love. read more

See all

I live right next to Home Depot, but I'll drive an extra couple of miles to here because of their amazing customer service

I dont know if all the older ladies in the back office are going through menopause, but damn there rude Cashiers are always nice read more

Best ace hardware! Always have what I need in stock. Hassle free and great customer service. Good value on equipment that goes on sale every so often. read more

I love walking into this store, there is really almost everything I need for our home. They have a locksmith machine for copying keys and a machine to sharpen kitchen knives, at a very reasonable price. What can I say Ace hardware store has it all! And the service it's employees gives makes this little store a great one to visit. read more

See all

Today I went to pick up my Windows screen that I ordered two days ago. They only had one done out of two the person attending me. Told me they forgot to make one. He said he will make it so I had to wait 40 minutes for him to make it then I had to take a receipt to the cashier and she wanted me to sign the papers they do everything here the old-fashioned way. this is not the first time I had a problem here they need the management to keep a better eye on their new employees that they're doing their job correctly instead of walking around doing nothing. read more

My family has been shopping at this hardware store for more than 20 years and we absolutely love the quality of service and knowledge from their employees. The shop has an expansive inventory and makes it easy to pick up pieces to complete the latest project. Every section of the store is staffed with an employee who is properly trained and professional. I love the 'small town' vibes it has always had and I would gladly shop here before entering a larger home improvement store (i.e. Home Depot). I can definitely recommend this to others. Most recently they assisted me in finding pieces to complete my little free library for the La Puente Neighborhood. Check out the photos below Services that I received: - Paint purchase - precise plexiglass cuts ($1 per cut, but worth it for neat and precise cuts) - doorknob - replacement screws read more

I LOVE THIS PLACE. This mom and pop shop has EVERYTHING and a ton of workers to answer your questions. Moreover, it just feels real. You just don't find these types of businesses any more. Thumbs way up! read more

A good old fashion neighborhood hardware store, that far exceeds expectations in customer service. Here, they're friendly, and they seem that they want to help you. The other places, it might take you ten minutes to find somebody, and when you do, it's not their department. With their hardware portion of the store. Parts, tools and merchandise, they have a good amount of items in stock. It's not a 100% gaurantee that they will have every item that you need, but more like 95% of the time, they will have what you came in for. Not bad considering that this place is only a third of the size of the mega hardware store chains. Great store to come to, great customer service, quick in and out, and close parking, front and back. read more

See all

A while back I left a very negative review on how the staff looks down on customers. I asked as to why they had to escort my drill bit to the counter. I was told that it is a high crime area. I asked if I looked like a thief? I told them that I visit the store often and felt that they were being judgemental. Rhonda got involved and it just escalated from there. I still have not returned. If Rhonda is no longer there and your staff has better social networking skills, I shall return. Aside from stupid store policies, this is a great store read more