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Merritt's Ace Hardware

3.9 (164 reviews)
ModerateHardware Stores
Closed 7:00 am - 8:00 pm
Updated 2 months ago

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Hours
Daniel A.

Let's make tonight the weekend, I don't wanna wai-ait I don't wanna wai-ait, I don't wanna wait Got no reason not to celebra-ate... Didn't enter this time as I selected Curbside pick up. But even though I did it online I had to call in to get help and wait. No signage for curbside pick up orders. 3.5/5 Service (Limited Interactions) No signage for Curbside pick up orders so I called once I arrived and got transferred twice before the same person who answered picked up and came out with the order. 5/5 Tools They had exactly what I needed that larger retailers don't carry in their stores. Sprinkler pieces can be difficult to find but this location is an Ace in the hole. If you have tools you need its tools they got. I recommend selecting a pick up option rather than curbside that way you don't wait. God bless

I looked up what time they close and it clearly says 9 and she was being super rude

The customer service should be better handled. Also communication with the hours. Because they said they close at nine. Clearly they don't.

Scam

The customer service is great at this store. I just wish that they would fix their prices on hardware. I just came out of the store paying $21 for six bolts. I've never felt so screwed in my life lol

Decor
abigail P.

Thank you Julie for making it a pleasant experience. Went in to make a copy of a key we needed and wondered off. Me and my hubby used to come here when we where younger we would come in and see the Christmas village which to our surprise they still had set up for this Christmas. I included pics, I suggest taking the kiddos and hubby there. Grills and holiday decor for the moms. Everybody happy

Here's my order and cost for 2 kits

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1 month ago

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2 months ago

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3 months ago

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10 months ago

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5 months ago

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4 months ago

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5 months ago

I can find the item on my own. I didn't appreciate the rude behavior from the sales associate.

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2 years ago

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6 months ago

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1 year ago

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11 months ago

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11 months ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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6 months ago

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11 months ago

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4 years ago

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2 years ago

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2 years ago

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2 years ago

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Photo of John H.
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1 year ago

I live right next to Home Depot, but I'll drive an extra couple of miles to here because of their amazing customer service

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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8 years ago

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7 years ago

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2 years ago

Excellent helpful service and friendly people always willing to offer advice which saves time and money.

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9 years ago

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3 years ago

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Review Highlights - Merritt's Ace Hardware

Merritt is an old fashion mom & pop hardware store where customer service still matters.

Mentioned in 3 reviews

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The Home Depot - Outdoor

The Home Depot

2.3(237 reviews)
4.0 mi
$$

Fairly decent Home Depot, though it's not the closest one to me…read more The parking lot is almost always busy thought, so just be careful near the entrances and exits, and maybe park a bit in the back. Definitely keep this in mind if it's a day that Frank and Son's is open since people will be patrolling and making sure parking is enforced. I do have to admit this was a bit more aged and a bit more disorganized than my home Home Depot location and sadly they ran out of the Halloween Home Depot buckets here, but overall, the staff were pretty helpful when we were able to flag one down. Unfortunately, after a bit of confusion, we were informed that the only Halloween goods were in the Halloween decor section. Overall, it's alright, but for a somewhat less stressful shopping and parking situation, I think the West Co one wins in that regard.

I do not expect white-glove service from a place like Home Depot, but the experience I had with the…read moreguy working the Returns Desk around 5:00pm on Friday, 3/20, was still utterly disappointing. If someone is in a customer-facing role, I would at least expect a basic level of professionalism, courtesy, and willingness to help. Instead of dismissively telling me to "look over there..," he could have given a more useful response such as an aisle number or a clearer direction. And if he did not know, he could have easily called another employee for assistance since staff have walkie-talkies. Brushing off a customer is not acceptable service, anywhere! Looking back, I probably should have gone to customer service and asked for the store manager's name and contact information, but I was in a hurry and had to leave for another errand. So this review is the best feedback I can leave.

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Merritt's Ace Hardware - hardware - Updated May 2026

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