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    Maintenance Shack

    5.0 (3 reviews)
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    2 years ago

    Very helpful, friendly and was patient while troubleshooting my problem. Highly recommend!

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    6 years ago

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    9 years ago

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    Ace Hardware

    Ace Hardware

    (127 reviews)

    $$

    Johnny was very helpful and went out of his way to help locate and try a bulb I needed on a unique…read morelamp I had with me. He is the kind of person that makes come back to a store.

    I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

    Huntington Hardware - Emtek door handle

    Huntington Hardware

    (66 reviews)

    $$

    Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

    My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

    Mission Hardware

    Mission Hardware

    (206 reviews)

    $$

    Everything you need! This store feels like a mom and pop store in a small town. Service is…read moreexcellent, and the selection is better than what you might find in larger Ace stores. Plus they sell pies! I went to this store spcifically because they have a selection of wall-mount kitchen faucets, which are hard to find. Even though it's a little farther than my closest Ace store, I choose to drive to this one.

    I visited this location 11/05/25 at 12:40 p.m for a brown patio chair and was met by an associate…read morewho immediately told me there was none. Then when I questioned further, she told me that she only had white, while still standing in the same place not even checking the back house inventory. I even showed her a picture and she repeated "only in white". I asked her if I could order it online and she told me to go on the app. To no know is one thing, but to be lazy and not even check for items is another. While I was getting ready to leave with no help a wonderful associate by the name of Destiny asked to see my picture. After I showed her she immediately went to go check the back and guess what she found? The brown patio chair I was looking for. She rang me with a smile on her face and asked if I needed anything else while the first associate ignored our whole interaction. The difference between the first associate and Destiny is what keeps businesses afloat or lets them sink with terrible customer service. Destiny made my experience a breeze, while the other ladies laziness and rude attitude almost made me not want to come back.

    Maintenance Shack - hardware - Updated May 2026

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