Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Beware of the store Manager here is why ! I visited…read moreMerritt's Ace Hardware on Hacienda Blvd with my e-bike because there is no secure bicycle parking outside. Before bringing it in, I asked the cashier if it was okay since I was only going to be inside for a few minutes to purchase a few items. The cashier said it was fine. A few minutes later, the store manager, who I believe is named Evan, came through the store yelling, "Whose e-bike is that?" in front of other customers. Instead of speaking to me professionally, she immediately became confrontational. I calmly explained that I only needed a few minutes to finish my purchase, but she responded by insulting me and using profanity. I'm an adult, a paying customer, and a regular shopper at this location. There was no reason for the situation to be handled with shouting and disrespect. If there was a store policy, it could have been explained politely instead of creating a scene. I reported the incident to corporate, but because this location is independently franchised, they were unable to resolve the issue. Based on my experience, I cannot recommend this store while this manager is in charge. Customers deserve professionalism and respect, not public embarrassment over a situation that could have been handled with a simple conversation. Ty

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

I used to live in Glendora but moved 15 miles east of Glendora now...So I needed some faucet parts…read morebut didn't wanna drive to Glendora Ace...So I haven't been to san dimas ace in years but I remember it being a good place to shop...But when I went in a couple weeks back it looked like it was closing! Hardly anything on the shelfs and when I showed the guy at the counter what I was looking for he said "Yeah we probably won't have those"....But he said he would send someone to help me out...Well that help never came and those shelfs where the parts might be were bare...So whatever I was outta there! Went to Glendora Ace where I should've went in the first place! Extremely stocked and their personal is very knowledgeable like always and what do you know! They had exactly what I needed! So do yourself a favor and go to Glendora Ace where you'll get treated like you deserve and more than likely they'll have what you're looking for! Or they will point you in the right direction at least....

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

I was looking for a gas pipe and several other items. I was fortunate to have been assisted by…read moreDavid who was a very kind and knowledgeable sincere employee. He took the time to help locate other items for me. I also appreciate the assistance I received from Chelsita and cashier KC. Greatly appreciated the outstanding assistance from everyone and was home quickly to finish my project

Don't buy Pokémon cards from here. They are resealing and selling them…read more So, I went in and got a Booster Bundle, slightly below scalper prices, but significantly above MSRP. The guy who brought the cards up, looked like he was mad at me for some reason, and was being very short, and asked for my signature, before even giving me the product. I didn't think much of it, but it felt like he just wanted to get me out, and on my way. My mistake was not looking at the product closely, and inspecting it. I just took it to my car, sat it on my seat and drove home, since it's ACE Hardware, a reputable store. When I got home, I already had 3 other bundles, that I had picked up from a few Pokémon Vending Machines over the last week or so. I noticed that the one from ACE Hardware had a significant thicker, and tighter seal wrap. It felt like a completely different material. I then opened the packs, and I noticed that almost every pack from the ACE bundle, had little openings in the top corners of the individual bags, which none of the other packs had. They also were significantly harder to open, compared to every other pack. Lastly, one of the packs from ACE had a Pokémon card that was near the middle of the pack, was warped. It was significantly bowed, while the other cards around it, we're perfectly straight. After searching online, and doing some research, these were all signs of being a resealed pack. I collect them for fun, and just started. So I just hope they aren't fake cards, and are just resealed "bad pulls" or whatever. I didn't expect to get any good cards, so I don't care too much. But, be warned.

I recently visited this hardware store and had an outstanding experience. The staff were incredibly…read morefriendly, knowledgeable, and always willing to help me find exactly what I needed. They took the time to answer my questions and offered great advice without making me feel rushed. The store is well-stocked with high-quality supplies, and it's clear they take pride in carrying reliable products. Whether you're a professional or tackling a DIY project, this is the place to shop. Excellent customer service, great prices, and top-notch products--I highly recommend this hardware store and will definitely be back!

They really know their stuff! they give valuable advice! If they don't have what you need they…read morewill order it!

Been coming here all my life, whether it's for my garden or picking up plumbing supplies for my…read morefish tanks. MW never fails to impress me! The workers here are always approachable, friendly, and genuinely helpful. They'll give you good advice, offer their honest opinions, and even help you figure out ways to save money depending on the project you're tackling. Always a great experience and definitely one of those places I can rely on!

Ever since moving to San Gabriel over 30 years ago, this has been my hardware store for home…read moremaintenance. They always have what I need and now it's plumbing. The shower is leaking and the lawn needs watering, so I jumped into the car to get what I need. Although this is an Ace store, coupons are site specific and are not shared among the hardware stores. Oh well, I'll need to be more careful reading that fine print, but got what I needed and not wasting time looking for the right hardware. Although not the cheapest, it is the most convenient to my home, so I'll be shopping here for a little longer...

Store Manager, Jonathan, is the best!! He bends over backwards to make the client happy…read more Maintains great communication and has wonderful follow up. He really cares about providing outstanding customer service. Thank you Jonathan

Contractors' Warehouse has many home construction products available. I came for bathroom lights,…read moremirrors, and towel racks. They have diverse options that are nicely labeled on the display and inventory section. The prices for some items are better than Home Depot. However, prices for cabinets and counter tops are more competitive elsewhere. Most stores nowadays only carry modern options, and here they carry the not-as-trending models too. Brand wise, other stores carry more options. For example, I didn't see Pfister or Kohler facets. Although the aisles are nicely labeled, it was hard finding my way around to the sections I needed without asking. Even then, not all employees knew exactly which section had the items and would give a range instead. I recommend monitoring cashier behavior. My cashier gave the impression of lacking respect for customers. She kept talking about food and lunch orders with the coworkers, looking at her nails, ignoring me as I waited at check out. It was not until I asked a third time if I could check out that I was acknowledged. Additionally, I was the only customer at checkout... I hope to see the checkout experienced improved for the future.