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Tools R' Us

5.0 (2 reviews)
Open • 10:30 am - 7:00 pm
Updated 1 month ago

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5 months ago

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2 years ago

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Huntington Hardware - Emtek door handle

Huntington Hardware

(66 reviews)

$$

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

Ace Hardware

Ace Hardware

(127 reviews)

$$

Johnny was very helpful and went out of his way to help locate and try a bulb I needed on a unique…read morelamp I had with me. He is the kind of person that makes come back to a store.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Norco Ace Hardware - charcoal

Norco Ace Hardware

(45 reviews)

$$

Hi! I needed a new…read morenut to go on the bottom of my 1 7/8 inch ball. Somehow, I lost the one I had while hauling the trash trailer on the ranch. I thought getting one was going to be a cinch. Nope! I started at Home Depot, no luck. Then Tractor Supply. Shockingly no luck there either. Then it dawned on me... when all else fails, go to Ace Hardware! To increase my chances, I went to the Ace Hardware in Horse Town USA! If anyone was going to have trailer hardware, they would! Right? Not to be disappointed, I walked in and the friendly cashier asked if she could help me? I showed her what I needed. She said they had them in Hardware. Go to the back of the store and someone will be there to help me find them. I showed the nut I needed to the gentleman who met me on the isle indicated and he was like, Of course, we have those.". He took me to a cabinet full of nuts and pulled out the one I need! It was great service. No hunting through all the drawers myself. What a time saver! You may pay a little bit more for what you buy at Ace Hardware. But, the service and the fact they probably have the unusual thing you need, more that makes up for the slightly higher price! Good job Ace Hardware in Norco! Jim

This is by far the best Ace Hardware store I've visited. I under that each Ace Hardware location…read moreis independently owned and operated. However, the Norco one stands out because of the following 3 factors: friendly staff, knowledgeable customer service, competitive pricing. I've shopped here several times, but I decided to leave a review today because of the charcoals. I was at a different Ace Hardware store to buy charcoals, but it marked up the item by 45% compared to the online pricing. I asked if they can match the price and was told no. So I called the Norco store, confirmed the availability and pricing, which was exactly at the online price. And now I'm walking out with 3 bags AND some wood chunks. No fuss, no muss. Even if this is not the closest Ace Hardware near you, you might wanna call this store and talk to a friendly and knowledgeable staff to get what you need at a fairly competitive price point. Now I'm gonna go home and smoke some pork!

Tools R' Us - hardware - Updated May 2026

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