Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

Very helpful workers. The place is well organized and they all knew where the stuff I needed was…read moreexact location. A++ for all of them...

1 stop place for hardware you need. We work on ground equipment at the airport and it has…read moreeverything we need to get our job done.

Used this place for a U-Haul rental and waited for over 45 minutes to complete rental. What a…read moreheadache! The we're several people in line when the clerk left the counter and left us in the building alone. Need less to say the move was slowed down. Suggestion: If it's mourning rental time stack your counter with multiple employees so that you can get customers out and on their way. Loliegag on your own time!

Rude employees unhelpful. I've rented trailers in the past and they were unreasonably critical of…read moremy rental and declined to rent to me. I'm going back to previous u-haul dealer who was actually helpful.

Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

ill admit this place has literally every nut/bolt/spacer/rope/chain/material/electrical…read more.... basically anything you could ever imagine. i love this place...... but i despise some of the staff. if you ever come in and actually need help, do yourself a favor and look for the older 50+ white dudes

This place has everything! I needed a replacement switch for my 39 year old table saw, they had…read morethem in stock. But the always have everything.

Great customer service, was looking for a item that this Ace hardware in San Dimas carries only…read more Purposely drove 25 miles to pick it up. Bought one set left it in the car, then I went the back in to get a second set for the same great deal. Btw there is a Ace hardware a few minutes away from where I live. Yet they don't carry the item I want.

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

I love coming to this store when I need lumber- service level is excellent and getting them to make…read moreyour cuts at no extra charge is the best - my only comment is sometimes the staff simply can't count properly- I can in asking for several pieces to be cut a certain size -- I had to help the staff figure out what size lumber was needed or how many cuts out of a 12 piece - nice guys with great service but needed help with math -

Watch out for the lady in the front , I believe her name was Elizabeth . Makes some uneasy comments…read moremaking you feel uncomfortable but you don't think about it and just when she thinks you can't hear her she's saying some pretty horrible vile things. I heard Cali had a lot of fake people but man does this lady take the cake . This business seems complacent with her being a representative of there store so I wouldn't recommend

I've been going to this Ace Hardware since I moved to Norco in 1997. I am amazed on a regular basis…read morehow small the footprint the store is yet how many different things they keep in that store. they may not have 10 of them but they'll have one or two and if they don't, they can get it quick probably the biggest thing is the staff I've taken them pictures said I don't know what to do. they show me how to do it. I buy the stuff and go home and do it. I always check Ace Hardware first in Norco and only if they don't have it will I go to a bigger store

Best Ace hardware I've ever been to. Great selection from tools to BBQ section. The staff is great…read moreat finding what you need. It's also priced much better than the Ace in Corona. By far the best Ace in the IE.