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Tools R' Us

5.0 (2 reviews)
Closed • 10:30 am - 7:00 pm
Updated 2 months ago

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6 months ago

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2 years ago

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Ace Hardware

Ace Hardware

3.1
(128 reviews)
8.3 mi
•$$

Been going to this store Many years. Never big expensive…read moreitems. Just things I need. Always have received very good help I have zero complaints Don't understand these post. I am polite. They are polite When they don't know location of an item. They ask other associates to help me Actually love going there

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

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Snazzy new driver side visor- Successfully installed with vital assists from JEFF & BRIANNA at Ace Hardware!
Snazzy new driver side visor- Successfully installed with vital assists from JEFF & BRIANNA at Ace Hardware!
The pie company pies
The pie company pies
Excellent paint department

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Excellent paint department
San Dimas Ace Hardware

San Dimas Ace Hardware

4.9
(111 reviews)
9.8 mi
•$$

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Deeply disappointed during my last visit. I always try to give my business to Ace instead of the…read morebig stores, as I like supporting my local small businesses. I have always received good customer service, knowledgeable help. Sadly, today was not just lack of customer service, but when I attempted to ask an employee one simple question, I was ignored and the other employee said "he was busy with corporate!" There was another employee I attempted to ask for help, but he completely ignored me. There was another customer who also was trying to get help, but apparently he too was ignored because he raised his hands in the air and said, "I guess nobody can help!" I ended up picking up my items, and took back what I brought in to repair, and will need to get them done elsewhere, sadly. I realize, you can't get helped right away all of the time, and that is not my complain, but rather those who couldn't at least say "I'm sorry, we Will be with you in a moment " or just acknowledge my existence and not tell me "corporate" is more important!

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Benjamin Moore paint
Benjamin Moore paint
"A real hardware store." No lies detected there
"A real hardware store." No lies detected there
Homemade local jam!

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Homemade local jam!
Norco Ace Hardware

Norco Ace Hardware

3.6
(45 reviews)
9.5 mi
•$$

Hi! I needed a new…read morenut to go on the bottom of my 1 7/8 inch ball. Somehow, I lost the one I had while hauling the trash trailer on the ranch. I thought getting one was going to be a cinch. Nope! I started at Home Depot, no luck. Then Tractor Supply. Shockingly no luck there either. Then it dawned on me... when all else fails, go to Ace Hardware! To increase my chances, I went to the Ace Hardware in Horse Town USA! If anyone was going to have trailer hardware, they would! Right? Not to be disappointed, I walked in and the friendly cashier asked if she could help me? I showed her what I needed. She said they had them in Hardware. Go to the back of the store and someone will be there to help me find them. I showed the nut I needed to the gentleman who met me on the isle indicated and he was like, Of course, we have those.". He took me to a cabinet full of nuts and pulled out the one I need! It was great service. No hunting through all the drawers myself. What a time saver! You may pay a little bit more for what you buy at Ace Hardware. But, the service and the fact they probably have the unusual thing you need, more that makes up for the slightly higher price! Good job Ace Hardware in Norco! Jim

This is by far the best Ace Hardware store I've visited. I under that each Ace Hardware location…read moreis independently owned and operated. However, the Norco one stands out because of the following 3 factors: friendly staff, knowledgeable customer service, competitive pricing. I've shopped here several times, but I decided to leave a review today because of the charcoals. I was at a different Ace Hardware store to buy charcoals, but it marked up the item by 45% compared to the online pricing. I asked if they can match the price and was told no. So I called the Norco store, confirmed the availability and pricing, which was exactly at the online price. And now I'm walking out with 3 bags AND some wood chunks. No fuss, no muss. Even if this is not the closest Ace Hardware near you, you might wanna call this store and talk to a friendly and knowledgeable staff to get what you need at a fairly competitive price point. Now I'm gonna go home and smoke some pork!

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Outside
Outside
Norco Ace Hardware Store
Norco Ace Hardware Store
Norco Ace Hardware

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Tools R' Us - hardware - Updated June 2026

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