Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

I love coming to this store when I need lumber- service level is excellent and getting them to make…read moreyour cuts at no extra charge is the best - my only comment is sometimes the staff simply can't count properly- I can in asking for several pieces to be cut a certain size -- I had to help the staff figure out what size lumber was needed or how many cuts out of a 12 piece - nice guys with great service but needed help with math -

Thank you so much for the 1/8 and 1/4" hardboard panels, they're really great, and I really…read moreappreciate the friendliness, it's my favorite lumberyard

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Great customer service, was looking for a item that this Ace hardware in San Dimas carries only…read more Purposely drove 25 miles to pick it up. Bought one set left it in the car, then I went the back in to get a second set for the same great deal. Btw there is a Ace hardware a few minutes away from where I live. Yet they don't carry the item I want.

Johnny was very helpful and went out of his way to help locate and try a bulb I needed on a unique…read morelamp I had with me. He is the kind of person that makes come back to a store.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Best place to get your tools and home cleaning tools supplies and t shirts for constructionread more

I was looking for interior doors and tile for my bathroom renovation. The staff was helpful…read moreand pleasant. I had a of questions when one employee did not know the answer to my question he referred me to customer service. I took photos of the bar code of the doors & tile and the cashier rang me up. My contractor picked up my order. I'm happy with the quality and price of my purchases

Great experience at Lowe's! My contractor Dave and I stopped by while working on my bathroom…read moreremodel, and we found everything we needed with ease. The store was well-organized, and the selection was excellent. What really stood out was the customer service, everyone we spoke to was friendly, helpful, and willing to go the extra mile to answer questions and point us in the right direction. It made the whole process much less stressful. Definitely a go-to spot for any home improvement project. Highly recommend!

I would like to sincerely thank Sarin, Drew, and Pablo at Lowe's Home Improvement. I came in…read moreneeding specific tools for a DIY project and was honestly frustrated and exhausted to the point of wanting to give up. Thankfully, these three amazing employees stepped in and completely changed my experience. They were super chill, extremely knowledgeable, and genuinely invested themselves in helping me figure out my project and make it come together. Their patience and willingness to help made a huge difference. I honestly found peace of mind at Lowe's, especially during my conversations with Sarin. Thank you all again for the outstanding customer service and positive energy!

5 stars, no question. Huge shoutout to the building and lumber team at Home Depot in Pomona, they…read moreset the bar for customer service. Every visit, they've gone out of their way to help, whether it's finding the right materials, offering knowledgeable advice, or loading up heavy items without hesitation. It's rare to find a crew this consistent, friendly, and genuinely invested in helping customers get the job done right. I've been in a few times now, and the experience is always the same, quick help, great attitudes, and zero hassle. You can tell they take pride in their work, and it shows. Definitely one of the best-run departments I've come across. Appreciate you all!

Rain or shine people will always be working on home improvement projects. It was less crowded than…read moreusual this Sunday morning as I specifically went to buy a doormat for my back door. With the recent rains, we've been tracking mud, leaves, etc inside despite taking off our shoes next to the entrance. Home Depot has a good selection of doormats, from fancier ones with patterns and designs to simpler black rubber textured ones. I chose a plain black rubber textured one for $20 because it seemed easier to wash off. We'll see if it helps. Thanks to the self checkout lanes, I was in and out of there in 7 minutes total!

Everyone in the store seems very friendly and always asking if I need help, greeting as I enter the…read morestore. Easy and clean, a lot of help from colleagues. I normally go there a few times a month to pick up gloves for my wife's business. Great shopping experiences.

Be careful... this location does NOT honor their posted Pricing.... Very disappointed as a Club…read moreMember

This store is well-maintained and always fully stocked…read more Employees are extremely helpful and hard-working Many items in various categories are usually on sale, so you will walk out of here knowing you purchased quality goods at the best prices.

I wanted to share a safety concern regarding the main entrance area of this Home Depot location…read more The pedestrian crossing in front of the store feels very unsafe, especially for families with children. Cars regularly speed through the area without stopping, and the "STOP" painted on the ground has faded so badly that many drivers do not even notice it anymore. I recently witnessed a very scary situation where a child and their parents were nearly hit because a driver failed to stop. This could easily turn into a serious accident if improvements are not made soon. I did try bringing this concern up to an employee, but unfortunately I felt brushed off and dismissed. I'm hoping management takes this feedback seriously because this is truly about customer safety, not just convenience. Refreshing the painted markings and adding visible stop signs near the pedestrian crossing would make a huge difference and help protect customers walking in and out of the store.

On 5/20/26 at 12pm to buy a cabinet for my kitchen we bought the item and took it home and I…read morenoticed as I was putting it together. One of the shelves did not have the four hose on them all the rest of them and they were the same number D2 how the hose plus the guys that helped us put the cabinet on the dolly dropped it in the store and my wife said do you think it's damaged because you dropped it and the guy said no it shouldn't be when we brought it home we saw that the door on the outside of the cabinet was damaged on the corner and missing the four hose on one of the shelves due to factory neglect , I called the yesterday night and talked to customer service. His name was David. He was very nice I asked David if I could talk to a manager, so David transferred me to a manager and I waited at least 20 minutes and no manager answered the phone and it went back to David. I asked David is there anyway that you can transfer me to another manager and he did and that manager didn't answer the phone either so I ended up talking to David. David knew more than probably the manager so he told me to get the product in on Saturday, which is this coming Saturday and I'm going to bring it in and it's either exchange it or give it back. I think David did a good job and he gave me the information I needed so hopefully I will have help taking the product out of my car because I am not supposed to be lifting anything. I am on disability at this moment due to an accident so hopefully someone at the store can help us take it out and exchange it maybe for another one and hopefully look through the other box and see if the hose are made for that shelf. I'm gonna take a picture right now so that way you will see what, i'm only gonna give the store three stars only because I liked when David was trying to help us, because no manager would answer the phone while I was waiting.

I had the WORST experience with Lowes. On April 22, 2026 at 12pm I ordered 14 sheets of plywood…read more Fiberglass, drywall screws, staples misc. Because we ordered before 2pm they said it would be delivered today April 22 from 2-8pm. NO DELIVERY, NO CALL. Sat and waited from 2-8 with no electricity. I don't live there yet! I called them.,., they were sorry they didn't have a truck that big, and couldn't deliver on the 22nd or the 23rd the next morning. Manager Bryan said I could cancel if I liked. This morning the 23rd at 6am went to HOME DEPOT. They got my van loaded with in an hour. I needed it this morning for the contractors. LOWES I will never shop at your store again.