Everyone in the store seems very friendly and always asking if I need help, greeting as I enter the store. Easy and clean, a lot of help from colleagues. I normally go there a few times a month to pick up gloves for my wife's business. Great shopping experiences. read more

This was just a quick purchase of tape I needed for a project. I just wanted to note the great customer service and help I received in a 15 minute visit. I asked for location I could find some tape and immediately had one of the representatives walk me over to the aisle and asked if I needed anything else. When I checked out Ali the manager greeted me with a smile and asked if I needed the holiday discount which was great when everyone could use a break. She helped me register my account and was very pleasant. It's not often I get any customer service at all in any of the competitors stores and a discount. So this was a nice surprise to a local hardware store that I will now visit more often. Thank you Ali and team! read more

Be careful... this location does NOT honor their posted Pricing.... Very disappointed as a Club Member

Terrible service by Maria the shift supervisor. We had 3 large items to purchase and 2 of them needed delivery because of the size. It clearly states in the ticket item we can place a special order at the store and she and her leader had no idea what their store was advertising she stated "we don't know what that means" so how can she be a supervisor?? Also, there's no home delivery? For a 1 ton Crane or a metal cutting band saw? That's ridiculous. Employees should be knowledgeable!! Home Delivery should be offered at this store. read more

So far the few times I have been here the staff seems very helpful when I ask them questions compared to other locations I have been to in the past... don't have nothing really bad to say, I will continue to come to this particular location goring forward read more

When I saw the bin for I was looking for was looking for EMPTY, I figured I must have once again followed an unforeseeable trend in this weird time. As I was leaving empty handed, Shay said "you couldn't find something?" I told her that it seems that garage mats must be the cure for COVID because like TP there was a run on them. She laughed (a sure sign of a customer service oriented individual not to mention someone with a stellar sense of humor) and then directed me to the display stash and assured me the HF would be fine with me buying THEM ALL. She then proceeded to remind me of the coupon deal for them that saved me a grip of money. Love her, love San Dimas Harbor Freight. (This review was mistakenly posted to the Covina Store! Whoops, MY BAD) read more

Harbor Freight Tools - Physically distant but just at hand! - Hardware Stores Near Me - San Dimas, California

Didn't honor valid coupon during 4th of July sale. I went back to have a civil discussion with them today. "nope. Now that coupon is expired" Well, then you can take your cheap product back. Honor the coupons or don't put them out. Los Angeles county weights and measures has been properly notified. Bring Cassandra back! She was the most amazing employee there. We never had these issues with her! read more

You couldn't find a worker on the floor. They would zoom right by you so you can't catch them to ask anything. Finally go to check out and Kendall had the worst customer service! A very bad attitude like it was an inconvenience to ask her anything. Just rolling her eyes and shrugging with every answer! read more

They have some great stuff at a good value. Items may not be top of the line but they get the job done when not wanting to spend alot of money. They do have some hidden gems. read more

Walked to the door at 758 need to get some moving blankets dude says we are closed. I get it you want to go home. The 2 minutes it would have taken would not of caused you to stay open longer there was someone in line at the time. Anyone know where else I can moving blankets? Before 9am tomorrow near San Dimas As I drive away now at 805 still a customer at the register read more

This place may not be as big as Home Depot or Lowes, but they have a lot of simple tools the everyday person needs for around the house. I've been coming to their various locations for years and have always been happy with what they carry. Granted, they don't always carry the best quality items, but for simple projects, it's definitely enough. The prices are very reasonable. The staff is always friendly and very helpful when you need help finding something. read more

Visit this location for the first time. As soon as I walked in I was greeted. I noticed they had a parking garage sale. I was looking at the Jack's, when I was ask if I needed help by Ray. Ray was amazing. He was very helpful. He explain about their sales and and showed me a few options. As in walked around I also noticed how clean the store was, and how faced everything was. I highly recommend this place. Hopefully Ray the manager is there when u visit. read more

Harbor Freight Tools - Hardware Stores Near Me - San Dimas, California

"Bait and switch"! Totally dishonest! The bad news is now you "MUST" have a list of "sale item coupon numbers" or a photocopy/print of EACH item! Without that, Harbor Freight will NOT honor it's online "sale" items! HF can EASILY update all register pricing, instead we are charged FULL PRICE ~ "sale" or not! Here is more: I bought a air compressor that was defective right out of the box! I returned it for a exchange a week later and the clerk tried to bill me for a "restocking fee"! of course I refused to pay it and he had to call a 'manager' to delete that charge. My compressor "was a sale" item but the clerk insisted on charging me full price even with my original receipt saying, "That sale is over now"! read more

Christmas Eve, signs outside say open til 8:00. However doors were locked @ 5:00 . They would not let me in to buy one last gift for my daughters for Christmas. Despite the fact that they had two shoppers with carts full of tools the would not make an exception to let me in to get the one item I need to complete my shopping list. Cold hearted people. read more

The store is clean, organized and they always have great prices. The employees were really friendly and told us about upcoming sales and coupons. I went in and came out fairly quickly so that was great! read more

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This location is run very well. Short check out lines, clean, and organized shelves. Harbor Freight is one of my go to places for almost everything around the house and in my shop (M Motors on Plum). Always bring a 20% off coupon with you. but remember....if your life or income depends on it, dont buy it at Harbor Freight read more

So, HF doesn't have the best track record when it comes to quality and durability, but for the price, their stuff is more than acceptable. If you're looking for tools to ABUSE for years to come, you might want to look elsewhere, but most of the tools that I've bought here have saved me money and kept up to what I've thrown at them. Always shop with a coupon, they always have a 20% off floating around. read more

Thank you for taking us so late. We just made it in time to buy this Cart for my wife's Work. And they were very nice to help us out even though they were about to close. Thanks again!!!! Great customer service and great sense of humor!! read more

I quite enjoyed this location. It is very clean, neat, and quiet. Not too many people I think will go here and instead opt for the always busy Home Depot when they hop off the 210 freeway. I had a very good experience. Got in and out in under 10 minutes. The staff was nice and offered help if I needed. The store was well organized. Check out their ad every once in a while. They often have freebies with a purchase. read more

Been here many times service is always great. One associate that works there stands out in my mind is Cassandra great customer service. Thank you read more

Terrible customer service. 6 people in line and smart boy Chad doesn't call any of the 4-5 other employees wandering around, hating their life and jobs. Waited 10 minutes in line.. ridiculous when there's 6 people in one cashier line with 4-5 employees walking around empty faced.. definitely not dumb or anything read more

Nice, clean store. Everytime I go, the employees always ask if they can help. They are always helpful or make an effort to find something for you. read more

After driving 25 minutes to the store, I arrived a couple of minutes past 8 PM to find the manager standing guard at the door not allowing anyone through. He told me they closed at 8. I asked him if he could make a one time exception, as yelp says they are open until 9PM, I drove quite a long distance, and I only needed one item + knew exactly where it was. He said no, rather rudely I might add by questioning where I had driven from and stating that I should have gone to a different store that was closer. (I didn't go to that store because it said they closed at 8PM, I came to your store because it said you closed at 9PM.) The registers weren't closed or anything like that; it was 8:06PM and THERE WERE STILL PEOPLE STANDING IN LINE. It took the manager more time to speak with me pleading my case than it would have to let me through, and now they have lost me as a customer for life. It's things like this that leave me kicking myself for shopping at major chain stores where the employees do not care in the slightest rather than a locally owned hardware store. So, yeah.....note that this store closes at 8PM. read more

Love going here to just look around. Last time I went bought a water pump for my pond. The one I bought was too small. The return process was easy and I got the bigger one and haven't had an issue in over a year. read more

Harbor Freight Tools - Hardware Stores Near Me - San Dimas, California

Up until today I've been very very pleased with the store, how it's run, the personnel and their overall treatment of me, and the clean open appearance. However today my experience, and therefore my opinion, changed a bit and I'm hoping it'll be changed once again another day. I bought a digital safe which never has worked so I wanted to exchange it, but I was told they didn't have any at the moment and to come back the following week to see if they had come in. So I went in today to, leaving the other at home to avoid unnecessary lugging, and I didn't see any on the shelf. I was asked what I needed and I told them and they seem to locate one in the back. But when the clerk brought it out it didn't look the same, it had a different picture of the safe on the box, and stated my concern that it might not be the same safe I was dismissed and was told it was the same. So I went back home and got the safe and upon returning it to the manager she Acknowledged that it had a different item number, that there wasn't anymore like that, but that she could call around and find if there's any at another store. I felt my heart starts racing a bit and I began to get upset. After going back-and-forth with her for a few minutes about how I was just told it was that it was the right safe and did it have the same features etc. , she started to get upset with me and miss Margarita Manager got very short with me. But it was through this back-and-forth that I figured out and she finally said it was the same safe but it just looks different because there is two different vendors that make the safe. You know if somebody would've told me that to begin with and took the time to tell me that although it looked different, because it was a different vendor, it was the same safe then maybe iI would've understood what was going on, but no they did not take the time to listen to my concerns nor help me. And when I see how the manager treated me I understand now why the employees directly under her treated me like that. People are only as good as the management, and this Margarita/Maggie is not a very good manager, she doesn't talk to the customers right, and she lacks the communication skills and the overall people skills that are needed in a manager, and when dealing with the public. read more