The shop looks in poor condition. First time in there...was looking for some accesories to my above ground pool. Pool noodles were like $7. They have these at Dollar Tree for $1.25 each. The counter help was nice very friendly. The store looked faded and dusty. I wanted to support long standing Leslie's but they didnt have what I needed for a decent price. read more

Went in to check my water levels and the employee said he was about to shut down the testing system. Really it's only would take you a few minutes to help me... waste of time at the Glendora store.. always something with that location, worst customer service or just laziness Just read some of the reviews, not surprised ! read more

The customer service here is terrible. Think of the worst customer service you've ever had, anywhere, and it's worse than that. The guy that's here is rude and dismissive. Acts extremely bothered, each time I've been here, his demeanor is the same. Today we got here a few minutes before 5:30. They close at 6. Doors were locked. Customers came after us. There was a sign that says, back in 10 min. He reopened the doors at 5:43. I think he's just over the job, or maybe needs help. read more

Leslie's Pool Supplies - pointing at where shock is when a customer asked him mbecause she can't find it. Instead of coming from behind the counter and showing her. - Hot Tub & Pool Near Me - Glendora, California

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I have sometimes shopped there, but I find the prices to be very high. Today though I was surprised to see that they are in violation of CA Business and Professions Code. I was shopping for O-rings and picked up one package of one which cost was posted on the sticker on the package at 6.99 plus tax of course. When I went to the register the clerk informed me that the one O-ring was 13.00 plus. When I told the clerk that the posted price was 6.99 he said that was not what came up and proceeded to charge me the new amount not changed or posted. That is illegal, the merchant is responsible to post their new costs on their products or obliged to give the posted price or be in violation of the law. The manager was not there. This store's management is obviously remiss. I know it is not much money but what if they do that on higher ticket items simply because the manager and store personnel are not competent. Management should sharpen up their act; it's not that hard. Listen up Leslies poor management at this store. read more

I really love this location, they're really knowledgeable and helpful. A lot of the times I go in it can be pretty busy and other customers get impatient and take it out on the staff, but as long as you wait your turn and understand that there's only so much they can do at a time, they'll give you really good customer service when they get to you. (maybe i'm more understanding bc i've worked in customer service) I've been treated with nothing but respect when I come in and I leave happy with their suggestions for all my pool needs. Always come here, love the management here read more

Checked their price on 3" chlor tabs online. They had 35lb tubs for $169, which was "reasonable". Went to the Glendora store and that 35lb tub was $199. I said to the clerk "these are $169 online" and he asked "do you have a code?" I said no, they were just on your site for $169, didn't say anything about "online only" or that I needed a code. He said "they're only $169 if you have the code". I pulled up their site on my phone, showed him the ad and said show me where it says that I need a code". He says "you have to sign up for our emails to get the code". I said, your ad doesn't say that... He says, "I'm just telling you how it works...". No apology, no offer to just sell it to me at the advertised price, just a stupid look on his face like I was the idiot. This kid didn't have a clue and shouldn't be allowed anywhere near a retail selling space. Needless to say, I passed... Worked out in the end because I drove on to Johnny's Pool Supply in Covina and got 50lbs of 3" tabs for $179. Too bad for Leslie's, especially since the only other pool supply place in Glendora closed recently. I'll gladly drive 2X further than Leslie's to get to Johnny's in Covina from now on. read more

Overall poor customer service at the Glendora location. Bad attitudes and whatever happen to friendly service. Each time I have been into the store, staff are on their phones and when you ask a question it appears they are put out and seemed bothered by the fact they have to work. Maybe a bad day but three times now. Time to find another pool supply store. read more

Great customer service. I spoke with Chandler on the phone and in person. He was helpful and knowledgeable. I will definitely return to this location. read more

Had items in stock to my needs. Service was consistently friendly and helpful across different employees. Once, I was running late but urgently needed an item for my work site, the young gentleman was kind enough to stay open past closing time to wait for me. That was super awesome and helpful. Thanks! read more

It was a decent store but seemed to now go downhill, recommendations of unnecessary chemicals to purchase and even then, they're always overpriced. Better off shopping online to save you the trouble of having to deal with ill-mannered employees. read more

Employee Customer Service is the worse here. Went in to this store location on Sunday 5/22/22 at around 2pm. I was looking for a part for a pool light (a bolt and nut). I asked the young man who appeared to be by himself and no other customers in the store. I explained to him what I needed and he immediately told me they did not have what I was looking for and immediately walked away to look outside the window of the store as if he was waiting for someone, I immediately called him back and asked him if he can try to look this part up. He didn't even try but just told me that I would have to buy the entire light kit just to get 1 bolt. No way was I going to spend more money than I had to. This employee made me feel like he just wanted me to leave and leave him alone, no suggestions or even try to look up what I needed. I instead went to Lowes and bought what I needed for under $5. Leslie management, note that I will never come back to your store and I will spread the word to avoid this location. Bad service by bad employees = no customers = no business = failed business. read more

I live directly across the street from Johnny's pool and spa in Covina. I used them 4 different times out of convenience until I was tired of the awful service. I seeked out Leslie's pool and spa in Glendora and from our initial phone conversation to my face to face when I visited the store, it was fantastic service. Knowledgeable and so helpful. I didn't feel like an idiot asking questions so thank you. I will always drive the extra distance to go to Leslie's. read more

First visit to Leslie's Glendora location. Greeted immediately by Kristi- who was very welcoming and knowledgeable. We needed assistance with testing our pool water, purchasing chlorine tablets and to replace a net. Kristi was enthusiastic, patient and extremely helpful. We returned a second time to run analyses on our water sample-again with Kristi's assistance, left with a care plan for our pool needs. Customer service is a lost art, and I am writing this review largely for the great service we received and will be returning rewards customers. read more

The guys at Leslie's in Glendora seem knowledgeable and helpful. But definitely don't buy anything from them without comparing with other places. I just paid 80$ ,then saw the exact same item for 63$ at another store and when I called back they said a manager would match the price. So I went back the next day and they wouldn't match the price cause I had used the product. All he had to do was give me store credit for the difference. I thought that was small of them. I'll go back cause Johnnys is worse. Next time I'll be sure not to trust their prices. Also, The guy had somewhat of attitude. read more

Kavon and all the employees are very helpful.....im a commercial customer and they always cater to us!

They have rude and unhelpful people. Very poor customer service. I used to shop there a lot but they are way overpriced so I try to avoid them. The other day I went in to inquire about a filter part and the woman didn't even want to put her phone away to help me. While still doing something on her phone, she told me she can not help me!! Take your business someplace else or shop online. read more

As we are all trying to save money during these tough times, the staff at this Leslies made it simple to get exactly what i needed to clean my pool filter and did not make me feel intimidated with the simplest of questions I was asking them. Thank you for saving me $100 as I cleaned my grid filter myself. read more

This is the only place I know close to us that has almost everything I need except for the main thing I really needed which is the Decko Seal. Everything here is expensive but they do have sales and I always wait for that. Staff are helpful but they don't honor military discount, I don't know about senior discounts though. A lot of parking. read more

I go to Leslie's because I thought I would get a premium product at a premium price. I bought a pool leaf net and it got several rips the first time I bought it! Apparently my theory was wrong read more

I came in needing help with my new 17' x 4' above ground pool. Bethany was helping another customer and listening to her I knew I was at the right place. She equally helped/educated me on how to keep my pool balanced and healthy. The store has everything you need INCLUDING FREEEE water analysis complete with a printed handout of your pool's water condition, and the products to get the water balanced. read more

I came in because my pool had turned into a swamp. Lydia and her staff helped me so much. They recommend Green to Clean and Power Powder Plus, after two days my pool turned crystal clear. I returned today to purchase a VS Pump because of the free install going on. After speaking with Eric on how much I would save it was a no brainer. A piece of advice come in during the week because on the weekends it is packed! read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Glendora, California

I had a great experience with Leslie's I am a first time pool owner and the person that I spoke to was Monica and she was really helpful with answering all my questions and even scheduled a technician to go over how my pool works and the technician was also very helpful and patient and was able to answer all my questions highly recommended! read more

Very poor customer service on thr phone and in person yes and no short answers with the i dont give a hell what u need

I have been dealing with Emily, at our local Yucaipa branch. I was totally surprised by her knowledge and helpfulness. She is a pleasure to work with, plus, I think she lifts a 40lb. bag of salt, easier than me. read more

Wish I could put no stars.... ever since the manager change happened and Lydia left it's only gone down hill. She had a great trained team especially Bijan. I've been a regular for many many years, I've dealt with many managers and employees of this store. Bijan helped me get my new energy efficient pump and filter combo last year and it's been amazing since. Knowing Lydia left really brought me down but when I found out Bijan had also left I knew nothing good would come of it. Leslie's get your crap together and learn how to keep employees that do right by the customer. I guess I'll go over to Glendora pool and spa from now on. read more

This place is a find! The best thing about finding a find, few people know how cool the place is (staff, location, personal service, not over crowded, regulars that keep the vibe neighborly) and you get to be special at least at this store. By the way, they answer their phone. You don't get the hundred pushing buttons aggravating computer voice menu like you do at other places. It's not a hassle to park either, so it's a good little field trip. There are a couple of places that I'll go out of my way to shop at. I know you do too if you are a Yelptasitc city explorer. The places where they will suggest a product if it's to your advantage or know what's on sale in case you picked up the one that's not. Even with pools and water concerns, prevention is the key but it helps when the person you are talking to knows what they are talking about. Many of us are doing that fine dance between what we want, and being able to pay bills. So it helps when you can get good advice about stuff like hot tub and pool care. Mostly, it's the neighborly vibe that makes this place a break from a hectic day. It's kind of around the corner from another California favorite, In N Out. Basically, two of my favorite things. Helpful people that know what this economy is doing to people's California hot tub and pool habit (some days you really need the hot tub), and a decently priced lunch a few blocks away. 2 birds, I say. read more

I won't go anywhere else Friendly staffed and always say hi to you when you walk in to the store get my water test there with Bethany she really good read more

Feel bad for the employee. She is busting her behind trying to help a store full of people and answer the phone. Come on Leslie's it's the summer on a Saturday and you have one person in the store. Can't imagine that is good for employee morale or for the customers patiently waiting. Saw more than a few people leave. read more

I called today with a quick question and was very polite yet the guy on the phone was very rude and seemed a bit clueless. Then as I was trying to ask my follow up question he hung up on me mid sentence. I will not be using this company read more

Just left Leslie's pool in Glendora. My husband and I had the pleasure to be helped by Bethany. She was very attentive and friendly to my husband and I and also with the other customers that were ahead of us. She took the time to show us different options to maintain our pool. read more

Called in for part information and a lady seemed as she didn't want to help. First thing you ask a customer is how to locate certain information so that they can give proper determination of a certain part. So much for customer service. First time calling and probably the last. It's a shame because they're down the street. read more

Terrible customer service. The current staff is grouchy, rude and only want to sell a lot of chemicals. Going to shop elsewhere from now on. read more

One word: Lydia. The store manager. That young lady knows her stuff. From chemicals, to diagnosing and fixing pool pumps herself, helpful hints, you name it. Awesome customer service, and it's because of her that I'll never ever shop anywhere else for pool supplies. read more

Over the last couple of months the store has taken a turn for the worst. I believe they are at times understaffed, and sometimes the staff is uninformed. My most recent visits have proved to be a waste of time as supply was low and the water testing system was not functioning. Or at least that's what I was towed. Quite frankly I think the one staff member that was there that day did not want to test water. read more

We didn't want to spend $500 on a new pool vacuum so we took our beat up old one in to get fixed and Bethany helped us so much. It was fixed so quickly with new wheels and a few little parts and now it works like new! She helped us save $400. Love this place! We always come here for help. Always so helpful! read more

Thank you Bethany for your outstanding customer service! I experienced a problem with the purchase of a pool rake and she handled the situation expertly and efficiently. Greatly appreciate being taken care of. Fingers crossed this new rake works out! read more

I just bought a new home with a pool in Glendora and stopped by Leslie's pool for some help. Oliver was super professional and helped me in very possible way. He lent me his tape measure to measure my pool and gave me a a small bottle to get a water sample. When I got back, he tested my water and helped me purchase the right solutions to balance it. He then answered all my countless questions on how to use my pool pump, wash my filters, and maintain my pool. I will be coming back for sure! read more

I've been coming to Leslie's pool supplies for a long time now friendly staff Bethany and Chrissy are very helpful and friendly I always have good Service when I go in read more

Took their advice & did not empty the pool before a big party (2 weeks), but instead bought $200 worth of chemicals per their recommendation. Unfortunately, it didn't work & when I went back with another sample the employee said I should've just emptied it. Well thanks buddy, it's now after the party! Spent another $100 on various chemicals per their suggestions & the problem was still going on. Finally went to Johnny's paid half the price for the some same chemicals & actually got the pool fixed. The second star is for the IN STORE customer service. When I've tried calling they are ALWAYS too busy to talk, but will "take down your info & promise to call back." It's been three weeks (this round) & I don't think I'm getting a call back. I certainly understand that things happen, but there have been multiple call backs that I've never received. District manager needs to correct this ASAP as it goes for the La Puente & La Verne store as well. read more

Whatever you do DON'T go to Johnny ' s pool service in Covina. Very rude and no customer service. Instead come to Leslie's pools they are very nice and they help make suggestions and they provide excellent customer service. I come in have water tested they make thier suggestions and my pool looks great. Thank you to the employee's at Leslie's for being kind helpful and not speaking down at me because I'm not pool savy. Keep up the great work. Thank you Leslie's pools. read more