We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for our new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out! read more

See all

During my research process, I read numerous online postings advising that a nearby, trustworthy dealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars! read more

Custom Spas Direct - Hot Tub & Pool Near Me - Upland, California

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping around last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals! read more

We weren't sure exactly what spa we wanted, but we went to the Custom Spas Direct showroom to sit in the models and Jim helped us select the perfect spa for our family. We especially enjoy the lounger, changing lights, the foot massager, and SO MANY JETS!! We keep our spa warm and ready to enjoy 24/7. Our family of 4 has room to spare and our kids have been known to enjoy the spa with up to 7 at a time. We are very happy that we added the stairs for the outside and the cover lifter which both help make enjoying our spa quick and easy. Don't hesitate to order from Custom Spas Direct. We are very happy! read more

See all

Found the spa we were looking for at Custom Spas Direct. We encountered a problem with the functioning of the spa and we called Jim, the owner. He responded immediately and set up a service call. Unable to find the problem Jim sent his very capable technician, Eric, to pick the spa for further evaluation. It was determined a few days later that Jim was going to replace the spa. Eric delivered the new spa and was efficient and courteous as usual. read more

I had a great experience with Custom Spas Direct in Upland. Service was fast, delivery was smooth, and I'm glad I went with this small business company. I recommend Custom Spas Direct. read more

PHENOMENAL AND INCREDIBLE COMPANY AND SERVICE!! I purchased a spa from them in 2018 and feel they have made me feel like family ever since. Whenever I have questions about what to do or how to care for the spa, they have always been quick to assist and provide TOP NOTCH guidance. The spa is also running perfect as if I had just bought it today, without any problems or issues whatsoever!! Excellent quality products and materials from an extraordinary caring owner. Look no further, don't waste your time going anywhere else!! Custom Spas Direct is the place for all your spa and spa needs!!! read more

Jim and his team were great to work with. They were very professional and courteous and I would highly recommend them if your looking for a spa! My install was a little challenging and they didn't have any issues to find a way to put the spa where I needed it. Thanks again for the great service! read more

See all

Great Spa, but also great customer service! They handled a difficult delivery with ease and brought the spa up many steps. They took good care of us and we have been thrilled with the spa. Make sure to work with Jim! read more

We recently brought our spa out of storage and needed reminding about how to take care of it. Jim was fantastic, patiently taking the time to explain it all to me (for a second time) and sending us links to the relevant products. Smooth, quick and easy. Totally recommend them. read more

Thank you ! Thank you ! Thank you ! Went to the fair ..... and now I'm enjoying my spa ! Jim and his crew helped with the final touches to my backyard . This Spa we purchased is hassle free and we are enjoying it . read more

We've had our spa for a month now, and are happy with the service, product, installation and especially with Jim and his crew. We've been wanting a spa for awhile. From the point of selecting a spa and full install, it took only 7 days, including having to add an electrical sub-panel since we were short of available breaker spots. Jim was great to talk to. Very friendly and informative. In fact, we stopped by when he wasn't in, but his business neighbor gave him a call and we set up a meeting for an hour later. The spa we chose was in stock, which helped with the short install time. Couldn't have been happier with our purchase and decision to use Custom Spas Direct. Always glad to support a local independent business, especially when they are this excellent! read more

Custom Spas Direct - First fill. - Hot Tub & Pool Near Me - Upland, California

See all

Jim and his crew at Custom Spas Direct are amazing! We purchased a gorgeous spa from them on a Saturday and could have had it delivered that coming Monday! But my spa site wasn't quite ready yet. No big deal for Jim, he held the spa at his facility for three weeks while I worked on my Deck and Gazebo. On delivery day his crew was prompt and professional. They placed the spa ainstalled the cover and lift perfectly. We shopped around quite a bit prior to landing with Jim and Custom Spas Direct. I am beyond thrilled with our spa and it's features. If you're in the market for a new spa look no further. Jim is the man for the job. read more

See all

We had planned to purchase an above ground spa after we installed our inground pool 5 years ago. We finally decided to start shopping. After visiting other Spa providers, I met with Jim at his location. We discussed what I was looking for and he was very helpful. We made our purchase on a Tuesday and the spa was delivered the very next Friday. His delivery crew was very pleasant and helpful while installing the spa. It hasn't even been a week and I am already recommending his business. read more

Custom Spas Direct - Delivered and install Spa - Hot Tub & Pool Near Me - Upland, California

See all

We bought a spa through custom spas a few weeks back. They had a large selection, walked us through their showroom and really tailored the experience to what we had in mind. No upselling, no pressure. Jim was a wealth of knowledge and gave us more than enough information to make an informed decision. They delivered to us in a very timely manner and had the spa in its place and up and running in maybe an hour. Since then I've gone back a couple of times for maintenance in for and some products and he and his salespeople continue to be supportive and helpful. I'll continue to recommend these guys for anyone in the market! read more

Custom Spas Direct - Tuff Spa we bought from Custom Spas Direct - Hot Tub & Pool Near Me - Upland, California

We had a really good experience here! Loved the low pressure, very thorough sales experience going through all the options we had at our budget. Delivery was quick, on-time, and professional. The guys answered all the questions I had and told me things I wouldn't have thought about. After service support has been great too! I left a voicemail asking for some help with upgrading my voltage and got a prompt text reply with diagrams and answers to the questions my electrician had. We will buy here when we are ready to upgrade! read more

To help relieve my wife's discomfort from back surgery, I was hoping that a Spa would provide the best therapy. I contacted two local dealerships (Moreno Valley and Corona).  One was busy and would call me back (still waiting), and the other believed they knew more about what we wanted than we did, yikes! Both of these dealerships also stated it would be months until they could deliver a spa. On May 1st, my wife noticed a "Tuff Spa" advertisement on Facebook.  Intrigued with their product, she contacted Jim Galpin at "Custom Spas Direct" in Upland. Jim welcomed us to his store on May 3rd.  He was friendly, knowledgeable, and respectful. He talked to us, not at us! On May 7, our "Tuff Spa" was delivered and installed by two guys who were on time, professional, and very knowledgeable in regards to the care and operation of our spa. They were truly great representatives for "Custom Spas Direct" and the "Tuff Spa" brand. We highly recommend both "Custom Spas Direct" and "Tuff Spa". I've never had a better time spending money read more

Well, this is way overdue. We bought our swim spa about March of last year, but didn't receive it till October. The guys that did the install definitely knew what they were doing but sorta gave instructions a little too fast. Especially being a new owner. We did have an issue of a small leak. But Jim was right on top of it. The fact that it was a colder winter, I kept my spa temperature between 95-98 degrees and it felt wonderful! Come forward to this hot summer we're having, we contacted Jim about advice on how to keep the spa cooler to get into. Jim didn't disappoint. He remembered us, was very courteous and told us to call back should we need his assistance. I had recommended Jim to my buddy, who ended up buying a swim spa himself. Our family is very impressed with our spa and now enjoying a nice cool-down during this heatwave. Would definitely recommend Jim to others....and I have! Thanx Jim! read more

Hi All, Just wanted to give Jim and Custom Spas direct a big kudos. Shopped around different spa retailers and decided to go with Jim. Bought the Vita Grand Spa and its awesome. When I met with Jim at his showroom, he showed me all the spas, gave great info and answered all my questions. Great communication and delivered on time and when he said it would be done. Super easy and laid back. Had an issue with the fountain diverter leaking and I just texted him with a video of what was going on and replied back immediately with a simple fix that I did myself. One of the things you look for in a spa dealer is customer support if anything should go wrong and I felt like I would receive that support with Jim and of course I did. If you are looking for a reputable (and I did my research), you have found your guy and his company which has been around forever. Do business with him! read more

Update a year later with this AMAZING spa! Still in mint condition and working perfectly. Definitely the go to place for hot tubs. Last year, after checking around multiple stores and then finally making an appointment here, we spent over an hour exploring the different options and types available. No rush no hassle, just straight forward answers and not being pushy or too sales pitch-y at all. The whole experience was great, nicest guy ever. Don't get me started on delivery team! Not only was the item IN STOCK compared to other stores months out with sold out inventory but they delivered ASAP. Very professional install and taught me how to set up and maintain spa. They'll all sell you some add ons that ARE necessary for newbies but I'm still using them a year later! Thank you again for selling such an amazing product that still is working just like day 1! -Janine&Sirena read more

I contacted Jim, the owner, and I was surprise to see how fast the delivery was and professional the company and staff was. Not only that, the product was exactly was we expected. Jim only offer quality and you can trust him. And they also offer a great customer service with a warranty. read more

See all

Customer service and the spa from Custom Spas was five stars from beginning to end. Thank you for your quick service!

I'm very pleased with this company from the owner Jim Galpw to the guys that removed my old spa to delivering my my new tuff spa in just a couple of hours. They filled my new spa and explained it's operation so that I could easily understand. If you are looking to buy a spa look no further. read more

We have a friend that was in a jamb and needed a spa moved quickly. Once we contacted Jim and explained the situation, the entire spa move fell into place quickly. The move required a boom to lift the spa over the house from the street due to limited access. What appeared to be a coordination nightmare was just another day at the office for Custom Spas Direct. Prior to finding Custom Spas Direct, we were going to cut up the spa and carry the pieces thru a side gate as a total loss. Instead, the spa was relocated and is working fine. Great job Jim and the team for moving and reinstalling the spa while handling all the details. read more

We bought a Vita spa from them last year and love it. Jim is a great guy and the service is excellent. When they installed the spa and got it running they gave us very good instructions on how to keep it running smoothly with the chemicals and self service. Glad to do business with him read more

We bought a Vita Grand from Jim and LOVE the spa. Custom Spas customer service has been great and they were the best price we could find. highly recommend!!! read more

I had the pleasure to work with the owner Jim for my spa purchase. Jim was amazing to work with. Be helped me with selecting the right spa to fit all my needs. Jim stayed in touch with me throughout the entire transaction, from delivery to set up and following installation. He answered all my questions immediately, and his delivery team was on time and friendly. Highly recommend customer spas direct if you're in the market! read more

Just wanted to tell a quick story about the service I got with an online order from Custom Spas. I ordered 4 new headrests for my spa on Christmas weekend. They were delivered on Tuesday after the holiday weekend. At least I thought I had ordered four, turns out I had ordered and paid for eight. A quick email to Custom Spas resulted in a very quick response from Jennifer, who gave me the information I needed to send the extra headrests back. I mailed them on New Year's Eve and received confirmation of the refund today. The headrests that I kept fit perfectly! A terrific transaction from start to finish. read more

Wanted a Tuff Spa so went looking for a dealer that sold them. Called Jim and arraigned to meet at their showroom. Jim answered all of our questions and let us decide which model we preferred. Can't say enough about the great customer service this company provides. The delivery staff was just as nice. If your looking for a spa, they can't be beat both for price and customer service. Thank you Custom Spas Direct! read more

Custom Spas Direct - Hot Tub & Pool Near Me - Upland, California

See all

Just got our tt250 tuff spa from Custom Spas Direct. Love it .The crew was great on delivery. Got it set up and running in less than an hour. Jim and his staff are awesome .Great customer service .If your looking for a great spa check these guys out .ps ...love the new hard cover.So much easier to open and close. read more

Custom Spas Direct - Hot Tub & Pool Near Me - Upland, California

Bought our spa system almost 7 months ago and we use it every single day! We learned about the company at the LA county fair back in September 2019 and we looked for the company because they offered such a great deal and finally purchases our spa in December. Today we came buy to get more supplies and the staff is extremely friendly and informative. We have worked with Jim and he has always provided great service. I would recommend him if your are looking to purchase or get additional information regarding purchasing a spa system. read more

Custom Spas Direct - spa supplies and filter - Hot Tub & Pool Near Me - Upland, California

Just got our spa installed today and we are already in love with it. Jim and his team were incredible from start to finish. Jim was very pleasant to deal with on the purchase and the team was very efficient and thorough on the installation. I would highly recommend custom spas direct. It also helped that they are in Upland, we love to buy local. read more

Ok,, here we go!! I have been shopping for a new spa for three years now. I went to some of the other guys like Cal Spas and some other companies at the OC fair and LA county. I hated the used car sales person feeling I got from some of the other guys and always came back to Jim. Well I finally pulled the trigger last week and could not be happier. He was not the cheapest nor the most expensive for what I wanted. Vita Spa with 52 jet system 2 motors an cover set up. The day they came out to install it Jim came out as well and made sure everything was done perfect, not a single thing was missed. These guys were AWESOME!! I'm in sales and I tend to not like other sales people due to the lack of product knowledge as well as devious sales practice. When dealing with Jim I felt so comfortable and knew it would be a great choice. THANK YOU SOOO MUCH GUYS. I have already referred 3 people. Keep it up!! read more

See all

We were hesitant to make the purchase but so glad we did. Service and installation was very professional, clean and we're now enjoying our new spa every evening. Heaven. Relaxed and happy, thank you Jim. read more

If your looking for a spa this is the place. I bought a spa in 20 minutes and had it delivered within two days. Delivery was seem less and the delivery guys were super knowledgeable on the spa. Can't say enough about this company and the owner. Super satisfied is an understatement! read more

Not only do these guys sale a great product and take care of their customers, they also support The Arthritis Foundation and that's a big deal for me because I have a grandson who has juvenile arthritis. Thank you Custom Spas Direct your #1 in my book. read more

We have been wanting a spa for a long time and we finally got one from Custom Spas Direct! Great experience and friendly staff. We love our new spa! We needed a spa that would fit in a small space. We found a 4 seater Tuff Spa that fit perfect. read more

Custom Spas Direct - Our spa - Hot Tub & Pool Near Me - Upland, California

I purchased my spa from Jim at the LA County Fair along with some extras he threw in the deal was great. Jim talked about his white glove delivery and it was that and more, the delivery crew were great and when they left my spa was running and I was taught exactly how to operate and maintain my spa. I really felt for the delivery crew cause it was so hot that day but you couldn't tell by watching them do their job. It should be noted 2 of my friends have purchased spa's from Jim cause they liked mine so much. read more

Custom Spas Direct - My spa - Hot Tub & Pool Near Me - Upland, California

This place is awesome! The owner is very responsive (even while on vacation!) Great service and fast delivery! My hot tub is everything I wanted at a great price! read more

My husband and I went to the LA County Fair last year. Ed showed us the spas and we loved them. We went home to discuss what we really wanted in a spa and the location at our home the spa would be placed. We set an appointment with Jim at the showroom and he was so great. He again went over all the spas and the features and benefits of each of them. We purchased the Prestige Vita Spa and we love it!!! The purchase and installation went perfect and as planned. Upon delivery and setup the installers took time to go over all the operating instructions and maintenance with us. We enjoy the spa and would highly recommend Custom Spas Direct to anyone looking to purchase one. read more