We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Mike was so nice! Gave them a call for a quote to replaster our Jacuzzi. I asked if I could send…read morephotos but he came to our house instead within the hour. He saved us money by recommending doing an acid wash for now. We asked to make an acid wash appointment and gave us a call in about 30 min saying someone can come get it done same day. Everything was done quickly and saved us thousands of dollars. Our pool doesn't have much plaster life left, so we will definitely be reaching back out to him again. Thank you Mike and team!

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

Highly recommend going and checking prices before you go to a corporate store that sounds like…read more"Preslie's". Getting a 50lb bucket of shock here will save you over a $100, and the quality is better. Check out this place! You will not be disappointed!!

Disappointed by the poor customer service. Tried to schedule a pool heater installation but wasn't…read moreavailable for the three dates the son suggested, which seemed to frustrate him. When I called back to propose a date that worked for me (two weeks out), he became argumentative and questioned why I didn't want the earlier dates. He insisted I call back closer to the date, accusing me of likely pushing it again later--which felt presumptive and rude. I really wanted to support a local pool supply business, but the son's attitude throughout the interaction was unfriendly and dismissive. It's unfortunate to see a family-run business, built over years by hardworking parents, handed off to someone who doesn't seem to share their professionalism or customer focus. I've decided to go with another company.

Working with Ruiz Construction & Landscaping was one of the best decisions we made for our pool…read morerenovation. I met Tito the owner once but I was in constant contact with Chris project manager. Chris and his team were very responsive and professional. Chris met with me and showed me the estimate which was very fair and within my budget. The project took a little longer than expected, but the final result was great. Their attention to detail was awesome and the workers were easy to work with. I highly recommend RCL, very fair and easy to work with and the results are amazing. Thanks Chris for all your hard work in getting our dream pool completed.

We did not conduct business with this landscaper cuz the "Knuckleheads" never called us back nor…read moretexted/replied to our request for landscaping. Very unreliable/irresponsible & does not return your inquiries. If this is the customer svc they provide then you can imagine the type of work you'll get! Highly suggest you move along & try other contractors.

Working with Sunsplash Pool Builders was one of the best decisions we made for our home. From the…read morevery beginning, they were clear, communicative, and professional. The entire construction process went so smoothly--it honestly couldn't have gone better. The only hiccup came from delays with the city's building department where they needed extra steel reinforcement, but Sunsplash handled everything with patience and kept us updated the whole time. Their quote came in a bit higher than some others we received, but looking back, I'm so glad we chose them. The peace of mind, the quality of the work, and the total lack of issues made it well worth it. You really get what you pay for. We love our new pool, and I wouldn't hesitate to recommend Sunsplash to anyone looking to build or remodel. They truly care about the work they do and it shows.

From the owner: ✔️ New Pool Construction ✔️ Pool Remodels & Restorations…read more✔️ Waterfalls, Spas, Baja Shelves, LED Lighting & More ✔️ Licensed, Bonded & Insured ✔️ Family-Owned & Operated From the first sketch to the final tile, we’re with you every step of the way. Contact us today for a free consultation and let’s build your dream pool!

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Pool Tile Rescue did a great job for us. They bead blasted our tile to remove the calcium buildup…read moreand sealed our deck. It turned out beautiful and looks shiny now.

Left 4 messages with no response from anyone. Tried once more via text and received a response that…read moresaid to send my information to get an estimate within a week. When I texted back to ask what information they needed I never heard back. (Should of figured this is how it would go after the failed messages not returned) If this is the way they treat potential customers I'm glad we never heard back and gladly took my money elsewhere.

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

Bought a Jacuzzi spa from this place of business years ago. Spa has been good. Not good is the…read morerepair person that this business contracts with. Chad Taylor, owner / operator of two businesses, "Cali Spa" and "Chads Spa and Pool Services". It's beyond me why any reputable spa store would do business with someone like Chad. Read the many reviews for yourself on Chad and his operation. Mission Valley Spas were of zero help when I contacted them regarding his unethical practices (taking money up front then ghosting you). If you are in the market for a spa, I would recommend steering clear of Mission Valley Spas just for this reason if no other.