I called Daniel Sr. (the owner) and requested if he can take a look at my old pool pump, which had…read morestopped working. I told him I needed their consultation service ASAP, 'coz I'm afraid my pool will turn green if there is no water circulation. He told me that he would call me back in 30 minutes, and in less than 30 minutes, he called me right back and informed me that his son Daniel Jr. would be in my place within 15 minutes. After I hung up the phone, his son Daniel was already knocking on my door. Daniel Jr. is polite and respectful, checked my pool pump and timer, and he told me that my pool pump had already given up and needed a replacement. He gave me a quote for a replacement, and his price is within the price range (I already checked how much it will cost to replace it). Daniel Jr. told me that he would come the following day around 7 a.m., and the next day, he was already at my place before 7 am. He got the job done in less than two hours; he cleaned his work area and helped me set up the new pool pump. Overall, my experience with this company is top-notch, with 100% customer service in mind. I highly recommend them, and you will not be disappointed.

They did an excellent job replacing my spa pump and filters quickly. They were friendly and…read moreinformative.

The shop looks in poor condition…read more First time in there...was looking for some accesories to my above ground pool. Pool noodles were like $7. They have these at Dollar Tree for $1.25 each. The counter help was nice very friendly. The store looked faded and dusty. I wanted to support long standing Leslie's but they didnt have what I needed for a decent price.

Went in to check my water levels and the employee said he was about to shut down the testing…read moresystem. Really it's only would take you a few minutes to help me... waste of time at the Glendora store.. always something with that location, worst customer service or just laziness Just read some of the reviews, not surprised !

Working with Ruiz Construction & Landscaping was one of the best decisions we made for our pool…read morerenovation. I met Tito the owner once but I was in constant contact with Chris project manager. Chris and his team were very responsive and professional. Chris met with me and showed me the estimate which was very fair and within my budget. The project took a little longer than expected, but the final result was great. Their attention to detail was awesome and the workers were easy to work with. I highly recommend RCL, very fair and easy to work with and the results are amazing. Thanks Chris for all your hard work in getting our dream pool completed.

We did not conduct business with this landscaper cuz the "Knuckleheads" never called us back nor…read moretexted/replied to our request for landscaping. Very unreliable/irresponsible & does not return your inquiries. If this is the customer svc they provide then you can imagine the type of work you'll get! Highly suggest you move along & try other contractors.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

From the minute we decided to buy our outdoor kitchen, the team at Tropicana was amazing! I had so…read moremany questions and they were always happy to answer promptly. I highly recommend going to their showroom to select your colors. They were very patient with me (and helpful) when I went with my daughter. The installation went beautifully, they were on time and so respectful of our property. They even worked with our electrician when he was installing the ground lines. Since the install, the team continues to answer our questions about little things. The structure is super high quality and beautifully crafted. We couldn't be happier with our decision and highly recommend Tropicana.

I recently purchased a custom outdoor kitchen island from Tropicana, and while the quality of the…read moreunit itself is impressive, the overall experience left me disappointed due to issues with communication and the installation process. For a project costing approximately $36,000, I expected a more thorough pre-installation process. In my opinion, someone from Tropicana should have visited the site before fabrication or delivery to verify measurements, confirm utility locations, and ensure the structure would fit properly in the designated area. A simple site inspection could have identified potential issues before installation. There was a measurement discrepancy that required the unit to be modified. I appreciate that Tropicana corrected the issue at no additional cost, and I want to acknowledge that they did take responsibility for making that correction. However, the larger concern was the lack of clarity regarding utility hookups. I was later referred to information on the back page of the contract regarding these requirements, but I never received or reviewed that page during the purchasing process. Had those details been clearly provided and discussed upfront, I could have made the necessary preparations before delivery and installation. Because the island was installed without identifying these access challenges beforehand, I have incurred additional costs. My electrician charged an additional $300 due to the difficulty accessing the electrical connection, and I now need to hire a plumber for approximately $500 because the access area is too confined for me to complete the plumbing connections myself. The Tropicana team has been responsive and professional in addressing some of these issues, and I appreciate their willingness to work through problems. However, for a premium product at this price point, I believe the installation process should include a site verification and a much clearer discussion of customer responsibilities before installation begins. The island itself looks great, and I hope to enjoy it for many years. My feedback is intended to help Tropicana improve the customer experience for future customers investing in a significant backyard project.

After reading ALL the 5 star reviews, I am extremely confident that Foothill pool & spa is the…read morecompany to build our zero entry pool. I appreciate and love to read happy customers reviews, this really helps determine who is the right company to build our pool. 2022 I had someone come out; He measured, I described what we wanted etc. He was to come back to show me his idea. 3 hrs later I text him. He forgot about the appointment and gave me a plan that was nothing like we talked about. It was someone else's bid not ours. After reading how this company handles customers, business and is honest this is the company for us. We are not ready yet. I hope in a year we will be ready to break ground. I grew up having a pool and oh how I miss a pool.! our dogs love the water, beach. My husband has never had a pool growing up. We always book a swim up room and we will go in the pool at midnight. A pool is so enjoyable and the best form of exercise for humans and dogs.!!! I cannot wait to have our pool built. To everyone who wrote honest 5 star reviews "Thank You" so very much.!!!! Sincerely.

Joe came out on a Saturday to help me take a look at my pool pump that wasn't functioning. He ended…read moreup fixing the problem (cap wasn't screwed on properly) and refused to charge me for the trip and the service. What a nice business owner. I so appreciate you Joe for being honest in not telling me I have to replace my pump instead and also fixing it for free for me. Will look forward to your heater replacement quote. Thanks

The tech quickly detected the leak in our plumbing going to the in-ground spa. He came out the next…read moreweek and made the repair with minimal disruption to the concrete over the plumbing. Highly recommended their services!

Prompt, courteous, and very accommodating with last minute request. Kelly and Tim were great and we…read morewill be using them again! The irrigation leak was identified within 48 hours of contacting them to schedule.

I'm not someone who leaves reviews often, but Johnny Hernandez and Just Pools & Spas earned this…read moreone. If you're reading this, there's a good chance you're exactly where I was a few weeks ago getting quotes, comparing contractors, reading every review you can find, and wondering who's actually being honest with you. Pool renovations aren't cheap. When I started getting estimates, it felt like every company wanted to turn my pool resurfacing project into a complete backyard renovation. I would ask about resurfacing the pool and somehow end up with a quote to replace half the yard. Some of the estimates I received were two to three times higher than what I ended up paying. Then I met Johnny. What I appreciated right away was that he wasn't trying to sell me on everything possible. He actually took the time to explain what needed to be fixed, what could stay, and what would just be a waste of money. There were multiple things other companies wanted to replace that Johnny told me were perfectly fine. That was the moment I felt like I found someone I could trust. Honestly, it felt less like talking to a salesman and more like talking to someone who genuinely wanted us to make the right decision. Once the project started, everything happened exactly the way he said it would. Every morning around 7 a.m. the crew was there and ready to work. No delays. No disappearing acts. No excuses. No surprise phone calls telling me I suddenly needed to spend thousands more because they "found something." They took our old rough, itchy fiberglass pool and completely transformed it into an Aqua White mini pebble finish that looks incredible. The water color is beautiful, the finish feels amazing, and it honestly feels like a completely different pool. What impressed me most wasn't just the finished product, it was the integrity throughout the entire process. In a world where it feels like everyone is trying to squeeze every last dollar out of you, Johnny was the exact opposite. He treated our project like it was his own and treated our money with respect. The project was completed in less than a week, the quality was excellent, the communication was great, and the final bill was exactly what we agreed on. If you're on the fence, my advice is simple: get whatever quotes you want, but make sure Johnny is one of them. I did the shopping around. I asked the questions. I compared the numbers. Looking back, choosing Just Pools & Spas was one of the easiest decisions we made. Thank you Johnny and the entire team. You guys absolutely crushed it.

Stored chemicals on property when told not store on rental property…read more Pool sweep broke and laying next to house. Told tentant but POOL SERVICE PAYED AND HIRED BY MGT COMPANY. The should have notified wright property mgt company.not tentants.