The pool vacuum was a excellent buy it works very well and does not get stuck on the step.

Delivered on time and perfect fit. I keep a spare filter so it will be next year until I use it. read more

They are kind of clueless. They have a system that lets you cancel an order and then they ship it hours later and tell you, "Tough luck." They actually berated me in an email and told me never to order again after I pointed out that their system told me that the cancellation was valid. I won't. I would avoid them at all cost. They seem to have no idea what customer service means. From their email to me after I pointed out that their system told me the order was cancelled... "Do not contact us again regarding this matter unless there is a legitimate issue strictly necessary to complete the authorized return. Further emails repeating the same allegations, disputing the same documented facts, or making additional threats will not receive a response. Once the merchandise has been returned and the applicable refund has been processed, Best Pool Shop will consider this transaction and matter fully and finally resolved and closed. We also request that you refrain from placing any future orders with Best Pool Shop." I did not make that up. Probably needs a meeting of one form or another. Again, avoid them. There are other sources. They claimed two sources of shipping in two different emails as well. One said USPS and one said FedEx. Really makes you wonder... read more

EXTREMELY SHADY BUSINESS - Retaliates and Harasses Customers! Do not buy from Best Pool Shop. They failed to deliver my order, and the official public tracking number explicitly proves the package never arrived. Instead of issuing a normal refund like a legitimate merchant, they chose to act incredibly unprofessionally.They ran an unauthorized background search on my private email address to dig up my workplace and construction business in an attempt to intimidate me. When I left an honest review about my missing package, they immediately retaliated by "review bombing" my company's business pages on Google and Yelp. Within minutes, they posted multiple fake 1-star reviews under fake names pretending to be disgruntled clients.This company does not just have terrible service; they are vindictive, violate consumer privacy, and use malicious spamming tactics to destroy the livelihoods of customers who call them out. They are currently being investigated by bank fraud departments and platform trust teams. Buy from literally anywhere else! read more

Best Pool Shop - They target my business after 1star review that I posted for them - Hot Tub & Pool Near Me - Pasadena, California

For years I have gone to Leslie's. However lately they seem to be not on top of their game. You need something and they don't have it. Or don't know what the part is. Last week I needed a fitting from the pool wall to a Polaris 690. They did not have it. Last year I came by asking for help on repairing my old Polaris. They couldn't be bothered. Used to be they would take a look and either ask for me to ain't or drop it off. I was told I needed to leave it off for a week. Two weeks later I came by and it was still in the corner. A week later I returned and took it home. Last week the girl did not know the part I needed, thought it may be old out of stock and would contact someone. So I drove to Best pool Shop. I walked in and met the owner. I described what I wanted he walked over to a shelf pulled a new Polaris part from a shelf and said "Here it is. This is what you need." I paid $15.50 drove home and yessir. That was the exact part I needed. I looked around and they have everything you need, along with with knowledge. From now that is where I go for pool stuff. read more

Best Pool Shop - Part packaging - Hot Tub & Pool Near Me - Pasadena, California

I found Best Pool Shop online. Their price was fair & their customer service was excellent. I will definitely buy my supplies from them.

Service was fast and professional. They carried spa water valves that were from a 20 year old attached spa. Will definitely search here for more parts or supplies. read more

Lip service, doesn't abide by Business & Professions CODE, notably,price on retail items have no visible accountability. Liquid chlorine gallons sold in a case of 4, past practice was to require an $8.00+/-, now the customer deposit will not be refunded in cas or to a debit card account used in transactions. No visible policy to buyers, no transparency and no visible printed requirements as to policy on deposit return as in past practice receipts? Let the BUYER BEWARE??? The attendant at the register named (Vargan)?? becomes irate when questioned on refund for chlorine plastic crate (case for 4 gallons). No understanding of civility, and proper customer respect or as mentioned intent to abide to the California State Business & Professions Code. To many code violations on top of just a greedy business shop. Vengeance is the Lord's responsibility He will avenge! read more

Best Pool Shop - Past practice case deposit $8.00+/- returned in cash, to debit not an inhouse account? - Hot Tub & Pool Near Me - Pasadena, California

Their return policy states 30-days. I had requested a return within about 10 days of delivery because the item I bought was dysfunctional. The hose literally blew apart after four days of use. He would not honor it and stated it was now a warranty issue. Nowhere on their site did it state this. When I called him out on that, his attitude was basically "tough sh*t" and was incredibly rude. Also, he has had the same statement of this hose up for months - it states "last one available." Clearly it is not, so they are also self-serving with deceptive practices. Do not use this shop if you think you may have to return anything. They will not allow it. read more

Bought a 3hp "Blue Torent" smart pump to replace my 33 year old pentair whisperflo 2hp. This "Blue Torrent" 3 hp pump is amazing, my pool has never performed this well, and is crystal clear..easy installation, lined up with existing plumbing... Thank you!!!! read more

Store -- heavy inventory Service -- RUDE Wholesale prices -- NO return Manufacture warranty. Willing to pay a premium than deal with this rude sales people. We in America speak English Armenian talking about the customer. read more

Very bad staff up charge on every item bold guy has a bad temper. .............................................

called with general questions regarding a pool light and as I was explaining, the man that answered the phone said for me to get to the point of what I needed in a rude tone. for $30 dollars less that I would save, i'd rather go elsewhere. Honestly I'd be happy if he went out of business with that attitude read more

Got a replacement for my pump strainer basket. They had one of the lowest cost on line, plus delivery in two days so little down time which was important. read more

Excellent service. Great prices. Comprehensive pool stock. Thank you so very much. I look forward to purchasing from you again.

All I can say is this owner or sales person is very rude. I called and I was not sure if I had the right place. So the owner started berating me for getting the business name incorrect. If this is how you treat your customer with an initial inquiry, I am scared to see how you deal with customers once an item is purchased. I live in Fontana, Ca and I ended up buying a pool pump from a pool shop in Henderson. Do better please! read more

Typical Glendale BMW blaming everybody else for the many 1 star reviews that are all so very common about his shit service. I simply called to confirm that an item was in stock and verify the price I see because a lot of times that can change. His response was yes he has it in stock, but "is there anything else you'd like to ask me that isn't already on the website?" Typical rude that you should stay away from. I can't wait to waste his time replying to me and trying to defend the un-defendable. You've been warned....be careful around the racing on Glenoaks Bl.! read more

I accidentally found this company online. Their price for a no flow sensor beat anything i could find without it being a knock off model. Ill definitely use them in the future.. Also you can shop online and if you want to save a few bucks. You can pick it up in person and avoid the shipping cost. Thank you! read more

I bought a Pentair pump and filter and they work great. The manager/owner helped me choose the best equipment for my pool and he even gave me the name of a local installer. Everything went smoothly! The system is working perfectly. I would definitely recommend this company. Their prices are better than the chain stores. read more

The guy named Farshot, Farshiite, Farshat, Fasshat, or something, that I spoke with on the phone 06.22.2026 at 4:25 and 4:27pm was exceptionally polite, non accusatory, definitely not belligerent, nor rude, condescending, insulting or unhinged. He even went so far out his way to help me, that I feel like I was helped by a Holy Saint sent here to teach peace, love, and compassion. Soooo... why the 1 Star you might ask??? After my online order was returned and back at the store, I began calling the store. The 8 times I called, I was prompted to talk to online order support, and 8 times I got a message that "online order support" was too busy, and to use email for questions regarding online orders. Four days ago I sent an email and had no reply from the mysterious "online order support" people. Here's how today's conversation went after I decided to press the "speak to store" option. A guy answers the phone by mumbling his name quickly. I introduce myself by name and asked him for his name again, and also ask if I was calling Best Pool Shop. He repeats his name. Pick one above because he says it so fast. I tell him I can't understand his name, could he please spell it. He yells me his name and then rudely says, "What, is that why you are calling? For my name? To write my name down?". I tell him no, and that I have a question, but that it would be nice to know that I'm saying his name correctly, and if I'm calling the correct place. He then yells his name again and actually says, "If that's the reason you're calling then I'm going to hang-up." Well, when I started to talk, he hung up. Two minutes later ( see times above ) he calls me back from a different phone number, and exclaims, "Why did you hang-up, what did you do, what happened?!" I say, "Umm... excuse me, but you hung-up on me, and you even said you were going to." He tells me that he would never hang up on a customer, that I must have hung-up on him, and he's actually saying it in a normal tone of voice and somewhat nicely. This mood change is something he does several times during our discussion. When he's wrong, he becomes nice by explaining away his wrongs and putting them on to you. When he thinks he's 100% in the right, he becomes beligerent and angrily expresses that he's right and your wrong. I explain that my online order was returned to his store because of an undeliverable address, and I am awaiting a refund. I tell him that I called many times and that nobody ever answers the "online support" dept. He nicely, like in a gotcha way, tells me that I need to send an email to "online order support." I say that I did send an email. He becomes angry yelling "he" hasn't received it, and that "I" always respond very very quickly, and that I never sent "him" an email. I tell him that it was 4 days ago, and while I'm saying it, I am resending it and it shows received. Again he yells that I never sent it, I'm lying, and that "online support" will look for the returned item and issue a refund in 7 -10 business days. I tell him that according to USPS it was delivered to his "online support" dept 25 days ago. He becomes nice and says, "Oh, I'll do you a favor and forward the information to the "online support" department, and they'll process your refund." I asked him if it wouldn't be better for both of us to just correct the address and resend. He goes into a tirade about how they tried sending it twice ( nope ) and about me adding an incorrect address, and yelling that it's my fault. I tell him my billing and receiving addresses were combined and mixed up on the mailing label, and this is almost impossible as they are autofilled, and he again yells "why did you enter your address wrong?! I'm doing you a huge favor by contacting "online support! You'll get your refund when they receive the email!" And don't even get me started about the refund. Run, run, run, from this place as fast as possible unless you want an irritable, rude, angry, he's never wrong ( he'll tell you that ), Jeckyll and Hyde experience. Read the other similar reviews as well. read more

We were delighted to find a brand new pool sweep at a great price instead of buying parts to repair the old one. Thank you so much! read more

Best Pool Shop - Pentair at work - Hot Tub & Pool Near Me - Pasadena, California

Stay far away from this business. I emailed with a concern about my item and the response I received was rude and hostile. I have never experienced such poor customer service from a business in my life. Now they are trying to deny my refund. I expect the business owner will likely respond to my comment and try to blame me or someone else other than him. The reviews on this business speak for themselves though, if he were running an ethical business he wouldn't need to try to blame others for negative reviews. Also check out their trust pilot reviews, these guys are not running the type of business anyone wants to support. read more

Great prices and super smooth experience. Ordering was easy, tracking was quick, and it arrived sooner than expected. Now that it's installed, it's working amazing--huge upgrade and I'm excited for the energy savings. Definitely shopping here again! read more

I could not pass up this great deal on a Hayward Navigator pool vacuum that Best Pool Shop was offering back in May for only $ 219.00....which is basically 1/2 the price that I could buy it for locally.... they offered Free shipping that sealed the deal...the new Navigator is hard @ work right now keeping my pool sparkling clean and replaces my 25 year old original Arneson Navigator that was still working....Thankyou...RW...‍ read more

Ordered a vacuum head. Claimed it was shipped and never arrived. Was told to reach out to USPS, I did and said nothing was ever scheduled to be delivered. Support is useless. Steer clear and go somewhere else. read more

i needed to replace my pool cleaner so did some research and found the best price at Best Pool Shop. The unit arrived as advertised with all parts in good working order...exactly as I expected. Great price, great service. read more

Total scam. I put an item in shopping cart and selected "amazon pay" as payment method, but very intentionally di NOT complete the order and left it sitting on the computer screen as I went to give one more try to get my existing pool vac working before ordering new one. Came back 5 min later to have an email form them "confirming" an order that wasn't done. They don' answer the phone, just tell you to email and text them. I did. Got an overtly offensive response basically calling me liar. I'll pay more to buy elsewhere now. Yet to see refund. read more

Best Pool Shop - their response text - Hot Tub & Pool Near Me - Pasadena, California

Will not do business with them again. I ordered replacement parts for my pool vac, and they implied that that I was to blame for not installing correctly. Or that other faulty parts were not replaced. I took special care to follow expert installation instructions, and especially took caution not to rotate the gear box drives prior to or during the installation process. Because I installed the parts, their policy is not accept any returns. So beware that their products may not work, and they will not guarantee or back what they sell you. In addition, the packing slip in the deliver had someone else's name, address, email address and phone number. Who know's who got my personal information. read more

I am writing to clarify the response that the merchant gave to my review. First of all, the product was not damaged, secondly the box was intact, I merely wrote my return address on the upper left hand corner of the box. Attached is a photo showing how this item was sent to me, please note the USPS Priority One mail envelopes, that he uses for packaging instead of purchasing packaging material. I have reported him the Post Office as this is highly illegal.This merchant requires you to sign an agreement and that is how he is able to refuse to refund your payment. Buyer beware, please read the agreement because this is how he is able to fraudulently scam you out of your money!! I have never cheated anybody in my life, and my review is the honest truth. And it is very sad that this merchant cannot say the same. Nancy C. read more

Zero rating. Does not deserve 1 star. Purchased a pool pump 9 months ago and no longer working. Didnt even last 1 year. Called today to get manufacturer information to claim under warranty and owner refused to provide because my husband was supposedly rude to him. Owner refused to provide warranty info until my husband removed his review. Told owner will remove review as soon info needed is received and verified. Still refused to provide. DO NOT BUY FROM THEM. THEY WILL JUST SCREW YOU OVER!!!!!!​ When you post a true honest review and it is bad, owner will respond to the review and say your review is "Misleading". He blames the customers. To the owner: maybe you should get training on handling customer complaints and have a better phone etiquette. Maybe it is you that is "MISLEADING". What kind of company refuses to provide manufacturer warranty information especially when it is not coming out of your pocket. read more

I have been trying to shop small and local businesses so I thought I'd give them a try. Funny thing, they are more local to my parents than me. They were competitive in pricing for the item I needed so I ordered online. They shipped the item in a ton of padding to ensure it arrived in one piece. It was shipped maybe 24 hours after I ordered it. I have no complaints and will probably be using them again. read more

I ordered a Hayward pool scrubber replacement head. The price was great - easy to order - delivered quickly and item arrived as advertised. Great experience and value. read more

As most Jandy pool owners know, there is a consistent failure of the system to prime itself. Regardless of what you think, it's all about the pump lid. Use only Jandy replacement parts or odds are it won't work. Finding them can be a problem. Best Pool Shop in California has them, ships fast and safe and are absolutely fantastic! I just ordered a backup because these things only last about a year. Please, if you have a problem, use these guys. They are great! read more

Called their Pasadena store just to ask a quick basic question to see if they had an item in stock. I've never encountered anyone so rude and hostile and totally unprovoked representing a business. was planning on driving to store to make a purchase but this totally changed my mind. Evidently they don't want or need your business. read more

On September 27, 2025, at 9:47 am, I called the Pasedena location to verify they had a Hayward Pool Cleaner in stock and to verify the website price. A male answered the phone and I asked if he could check the sku number to verify stock and price before driving 45 minutes to the store. I gave him the sku and with anger said, "we have hundreds in stock, do you have any more questions that could be answered by just looking at the website." I asked about the price and he said "You are wasting my time, the web site is correct." He refused to transfer me to a manager and when I asked for his name he replied, "My name? Time is expensive is my name!" He then hung up. I hope this finds its way to management or the owner. read more

Follow up to the owner's claims: I have the tracking, the emails and the phone records to prove what I stated in the initial review. I waited several business days and it still had not shipped, let alone been delivered. I'm familiar with logistics and delivery challenges but you never once clarified when to expect delivery let alone apologized for failing to meet the expectations set on your web site. Moreover you emailed me and asked me to call, presumably so you could "explain things" but when I did call you simply insulted me, told me that you cancelled my order and hung up. Deny that? I worked in a family owned business from childhood and no one there ever treated a customer like you treated me. Unfortunately Zero Stars is not an option... read more

Was having problems with the captcha when placing online order. I called at 8am and got through to the owner who was extremely rude and cocky on the phone. All I was doing was verifying my online order went through. After a few minutes of his jerky attitude, I wished him a wonderful day and weekend. A few minutes later, he takes the time to call me back and identified himself as the owner and that he cancelled my order and told me to buy somewhere else. The reviews and ratings on Yelp are consistent and true. Don't bother making any purchases with this guy or his store. read more

I ordered a new Haward pool cleaner. Ordering was easy. Delivery was included and the price was right. The product arrived promptly. I'll buy from these guys again. read more

I needed a part for a pool heater that I thought I would never find. Luckily I found it here, but my problem is that they are hours away. Not a problem for them as they ship products. I received the part really quick at a great price. Leak is no more! read more

This place is a scam. Ordered a part online which was supposed to be OEM equipment - it isn't. Doesn't even work - it's defective. Paid more so that I wouldn't have to deal with substandard parts. Good thing that it wasn't that expensive. When I contacted them to replace or refund the order, I got an email from "Legal Department" admonishing me not to try and get a refund, or dispute the charge on my credit card. Just now seeing the other reviews that would have warned me in advance of the fraud scheme these guys are running. Seems like a lot of effort on their part for not a lot of money, but here we are! read more