I was a little hesitant about ordering from ABPS due to some not so favorable reviews. I decided that I would give them a shot. Guy on the phone was pleasant. I ordered my heater on Tuesday and it was in my garage on Friday, and it went from Walnut Ca. to Houston Tx. The carton was undamaged and on a pallet, the truck driver even rolled it in the garage for me. I do not have it installed yet but am not expecting any problems. So my experience was quite smooth and fast. They get a 5 star rating from me. read more

My experience was awesome with American Best Pool Supply. Not only do they have a massive selection of products but the best pricing as well as great customer service. I purchased a new Pentair pool heater. Since I live close, I opted to pick up at their warehouse. I communicated online and they had my heater ready when we arrived for pick up. They also loaded it for me. I will never buy pool equipment elsewhere. Robert Hacienda Heights read more

Bought a $3 part and they charged an undisclosed $20 to ship it. What's worse is that the part arrived without the gasket. Someone had punch a hole in the bag, took out the gasket and then placed tape over the hole. Unbelievable. I'm reporting this to the BBB and contesting the entire charge with my CC company. read more

American Best Pool Supply - Intentional hole in bag and tape placed over it. No gasket! Now the plug is useless. - Hot Tub & Pool Near Me - Walnut, California

I worked with Sonny on my purchase of a Pentair 300K BTU heater. He was great with his help and follow up on my purchase. This company stands by their products and is an excellent company to do business with. Sonny is super, and if you purchase, call in and ask to speak with him, you won't be disappointed at the quality of service and follow through that he provides. read more

They are definitely not the best pool supply! Worst ever!! Placed an order for a slide in May and still haven't received it and finally told them to go ahead and cancel my order after so much lack of communication.Costumer service is a joke. They might reply a week later and have no clue what's going on. Don't bother dealing with them unless you want the worst service ever. read more

Follows CDC guidelines and you must have an appointment. The staff is extremely helpful and knowledgeable. I was so happy they did not let me waste my money by ordering tile that would not be in for 3 months. Honest service is what I like and I cannot say enough great things about this place. The selection was over whelming but with the staffs assistance I could not be more satisfied with the tile I picked out. read more

I've been in the market for a new pool heater and came across them in the process. I finally decided to pull the trigger and made the trip out to Walnut. They were open but due to Covid-19 they couldn't do in store pick up. So I paid online and to my surprise I got the heater within 24 delivered to my house. Damn...that's some good shipping turnaround especially in these times. I will definitely be back here to purchase the rest of my pad. read more

Varinder from American Best Pool Supply has been servicing my pool for a while now. I truly appreciate the excellent service he provided. I can honestly say he treated my pool like it was his own. He made sure the pool was not only clean and well maintained, but provided expert advice on needed maintenance with pictures and explanations that helped me make good decisions on what was right for me. No pressure tactics, just good solid information and suggestions. read more

Outstanding customer service. I made an order online and made a mistake. The gentleman called me to verify my order and helped me fix my mistake. They have a new dedicated customer! read more

ABSOLUTELY HORRIBLE! More like American Worst! Sent me a defective salt generator. Emailed and called the same day it was delivered. They haven't responded in almost 3 weeks after 8 emails, 30+ phone calls and several voice mails. Meanwhile I'm wasting money on granular chlorine so my pool doesn't turn into a swamp. Not worth the few bucks you might save. Total idiots over there. I ended up contesting the charge with my credit card company. It took them 7 weeks to get a response from American Best. They tried acting like they were here for me all along and how ridiculous it was that I contested the charge. STAY AWAY FROM THESE PEOPLE. Scamming lowlifes that don't care about what they sell or who they rip off. read more

We were talking to Sonny with their sales. She failed to answer couple of questions about purchasing a set of Pentair equipment ($6,000 worth). We followed up via email, not response. Sent another email, it was ignored again. If this is the level of service we get before they have our money, I can only imagine the level of support after the sale. Steer clear. read more

I ordered a custom rail from Leslie and waited 3 months for it. Every time I called their customer service number, I got an operator for whom English was a second language who gave me the runaround about when I could expect delivery. I ordered it in April. They told me it would be delivered in June. It's now July. Their website says the order is "null" whatever that means and still no tracking number and no delivery date. I ordered it again, this time from American Best Pool Supply. I immediately got an email from Sonny saying that the lead time was 3 weeks, was that okay or did I want to cancel. Wow! That's customer service! Sonny handled my order and my concerns with professionalism and courtesy always. I will definitely look for items here before I ever go back to Leslie. read more

Great prices, great service, and a great independent company. I tried to order pool equipment from one of their online competitors (pool supply unlimited) but i needed some advice on a few things. The other company refused to offer me any tips or advice and the guy from Pool Supply was rude and just told me to "go hire a contractor" if i want advice. Sonny was happy to help me choose the right equipment and even corrected my order (with my permission) so that everything was compatible. Also they have the LOWEST PRICES. I researched all other online retailers and went to Leslie's and another local pool supply company to compare prices. I saved hundreds of dollars by using American Best Pool Supply. Save your time and money and use American Best Pool Supply! read more

After calling with no response, I then emailed company. I was looking for a slide and had questions. I emailed them and their sales dept. no salesman answered and did not add a name for me to contact. I emailed him back after he said he had the slide and it would take 2- days to get. I asked him again if he could call me do to I had some questions for him regarding the slide. He emailed me back stating that price was for me to pick up the slide with a large truck and lots of straps. if I did not have those two items, he would not release items to me. I again emailed him and asked him for his name and gave him my phone number again to call me due to i still had questions. His reply was: "Sorry no offer here because I already offer you to pick up from here." I wanted pricing for shipping and for me to pick up, as well as a few more questions. I emailed again asking for him to call me. His reply was: "Instruction is clear, If you are no comfortable doing online, sorry I cannot help it at this time. Online is Safe and Secure than take order by phone with your personal credit card no. We do not see your CC no. by order online." If I am going to spend $4k on a slide, I expect professionalism and someone to contact me in regards to my concerns." My concerns were never addressed and for that I will never do any business with this company. It is pretty shady if you cannot answer any questions for a big sale. I also went to the location and it was a small whole in the wall with the windows blacked out. Sorry, Sonny but you do NOT deserve my business. read more

Keith did an excellent job replacing my parents old pool pump and filter in Diamond Bar. Thank you!

This was a truly wonderful find! Our pool/spa heater went belly up after keeping it alive 20 years! My husband researched the replacement he wanted and I researched the best price. We normally buy everything through our local pool supply place, but we really couldn't beat the price that we got from Sonny. It was $900 less than anyone else on line and our pool guy said I can't come anywhere close to the price you are getting. It was so low, in fact, that I asked Sonny if it was refurbished! I called on a Saturday and made an appointment to pick it up the next day. We are having the unit professionally installed by someone recommended by our local pool supply guy. read more

Disappointed so far ... Somehow I was charged for and was sent 2 ozone units instead of the one unit I meant to order. I have been trying to reach customer service for a return (their website says they will not accept returns without prior authorization) for quite awhile and have heard nothing. I may have to dispute this with my credit card company. read more

Beyond satisfied from the service we received from Keith and Sonny. Keith came out yesterday to give us an estimate on a repair for our pool filter, and after having spoken to over 15 other pool repair companies in the last few days, he gave us a very fair price and broke down the cost for us in terms of parts and labor so there were no surprises, showing that Keith and Sonny really have an honest business ethic. We have had some sketchy and terrible experiences with other pool repair companies before, so American Best was a breath of fresh air. Communication was clear and consistent with Keith via text messaging over the last two days when he was picking up parts and en route to our house. We have busy schedules so we appreciated this. When he arrived, he got right to working on the filter. Not only did he fix the filter, but he painted the pipes to make them look brand new, helped with shock treatment and the DE, and gave us invaluable tips on pool care. Keith went above and beyond on this project and we could not be happier with the service we received! We truly feel valued as customers, and we recommend American Best to anyone out there. Thank you, Keith!!! read more

Very poor customer service in regards to a delayed order. They've received our payment of over $2000 dollars weeks ago and never notified us that our item is back ordered. I emailed the Sales department as instructed. I live four hours away and was debating shipping and inquiring costs. The Sales representative was very rude over email. Not understand at all of the my concerns with upgrading to a more expensive model. Literally told me to stop email them because they were getting tired of me. Very unprofessional. I have called numerous times and no answer or no returned calls. I am frustrated with this company and their poor communication and rude staff. Very unprofessional. read more

This place is a hidden gem with the best prices locally and great customer service with same day pick up. Amazon can't beat their prices. Sonny and David are knowledgeable and professional. If you're in need of any pool equipment look no further this is your one stop shop. In addition Keith Stronach is the most professional certified technician and honest with over 20 years experience. He came to my house and installed the new pool pump, re-routed the plumbing to make it more efficient at no additional cost. Works clean, took his time and did the job right, educated me with the proper run settings. Will hire again! What's not to love about these guys saved me more than $700 than my own pool maintenance guy was going to charge. 10 stars. read more

My experience with American Best Pool Supply was excellent! I needed a new gas pool heater for my in-ground pool, and did extensive research to find the best heater at the lowest price from a reputable company. American Best had the lowest prices, had been in business at the same location for many years, and had very good reviews, so I called and spoke with Sonny. Sonny is great; super knowledgeable, honest, and straight-forward. I purchased the heater, which was in stock, and received a detailed invoice via email within five minutes. Sonny referred me to Keith at Stronach Pools for installation. For warranty purposes, and just less hassle, I wanted to keep the heater purchase and install together. Keith is awesome! As part of the install, he delivered my new heater, and took the old one away at no extra charge. Keith is very thorough, and does a really professional job... very clean install... no shortcuts! I would highly recommend Sonny and Keith to anyone in need of new pool equipment! read more

Ordered a Slide online after shipping cost A little over $2,500. 3 days Later they say out of stock can wait or refund. I emailed back for a refund everyday for last three days but they claim I didn't respond their email yet. Still waiting on that refund so I can shop elsewhere. Wouldn't recommend this company. read more

Honest pool supply businesses are hard to find. We have found a jewel with this one. We have had our share of pool specialists/technicians/installers as pool owners. Many are just sales reps for a variety of (unnecessary) pool supplies and equipment. Keith Stronach sets the standard for honest, reputable and ethical service. Whether one needs service help or full on equipment replacement he is the best. From now on, America's Best Pool Supply and especially Keith will be or first (and only) call for pool service or equipment. read more

Found a pool heater from American Best Pool Supply and made a purchase. Says new in a box, all good. On Google they also advertise "No Tax". As many others, they discount amount equal to what tax would be - sounded great. Completed purchase online - charging tax. ?? OK, charging tax is a law, but why advertise such discount? Still was better deal, I went for it. A little time passes and I get an email saying the heater is actually refurbished and and "pending for the circuit board availability. We weren't ready to sell this heater yet". And "there is no manufacturer's warranty for this heater". What? Contacted manufacturer - they do not release refurbished with parts missing. Called place - first person says they don't sell refurbished. Huh?? Second jump in and says the heater was actually really damaged, real bad. When asked why would you even place that for sale online and advertise as new - replied they need to cut our conversation real short. We all make mistakes. If this was an online mistake, tell me and all good. I would not press for a business to loose money. I would buy from place that admits such - honest businesses are prized entities and to be supported. This was too many steps to go through to be mistake, looks and feels just like bait and switch. Someone paced this thing for sale online, and cancelled in three hours. On Sunday no less. Then stories, backpedaling, just getting deeper and deeper. When all they do is try to cover up - tells me of the quality of core of business. Maybe time to rethink. read more

Best price in town. Bought Pentair heater online. Sonny went extra mile to hook me up with qualified and reasonably priced installer to have it working for my daughter's b-day party in May. Little late, but I want to thank Sonny for going extra mile. read more

Hey this is tbe best place by far to order your swimming pool equipment and supplies. The prices are the best and they know how to treat customers. I won't go anywhere else from now on they have a customer for life. Thank you guys! read more

We purchased our Pentair pool heater from this company and the entire process went smoothly and effortlessly. We got a great price and the unit was delivered right on schedule. The installer was Keith Stronach from Stronach Pools who did a very professional and highly efficient job. Keith had a"can do" attitude and went above and beyond to assure our satisfaction. Overall, a highly enjoyable experience! read more

Beware if you do not get an actual quote before ordering! I ordered two pool covers. Their total cost was about $140. The shipping cost me $120. I do not understand why the covers were shipped this way. UPS ground would have cost so much less. Sonny really let me down. I will look around for a "Better Pool Supply" company. read more

Can't brag about this company enough. Part are OEM, delivery is faster than expected, David, Daniel, and Sonny are true professionals. I bought new pump, impeller, diffuser, seal kit and diffuser set screws. PERFECT!!!!! Found out when installing that I needed a seal plate....uggg. Called Sonny and he is packing and shipping the moment we hung up off the phone. Word of mouth is the BEST ADVERTISING and that's exactly what I'm going to do,,,,,,,I'm going to recommend to EVERYBODY. Their professionalism and integrity along with their knowledge is superior to any other companies I've dealt with in the past. I will be back!!!!!!!!!!! read more

Thanks to sonny for helping me with all the equipment i need he analyze and explain what youll need, he will not just sell you just like other to have a sales plus hell give the discount as much as he can. Really a good place to go to if you need equipment for your pool ots worth the travel. read more

Purchased a "new" pump Hayward Northstar pump from them and found out later that the motor supplied with pump is not new but rebuilt. I contacted Hayward and they confirmed they do not sell any pumps with rebuilt motors. Don't do business with this company. read more

Why can't everything be this easy. In April, my 20 year old pool heater went out. I've repaired maybe 20 times before, but this time it was beyond repair. While looking for a new heater, I came across America's Best Pool Supply and Sonny. They had great prices, close to what I can get mail order, but did not have their own installer and I really didn't want to do that work. Sonny suggested Keith Stronach from Stronach Pools who does most of his work for him. A bit hesitant, I went ahead and made the initial contact and scheduled a site survey with him to make sure he could do it. Keith said no problem and gave me a reasonable price for the work involved. I went ahead and ordered the heater and at the same time I ordered 3 Jandy valves for him to replace at that time as they too were 20 years old. After an almost all-day job, Keith replaced almost all of the pipes (he thought the original installer did a poor job and he wanted to fix it right), the valves, and the heater and hauled away the old one. America's Pool Supply is my now go to store for everything. Thank you, Keith and Sonny. read more

I ordered a pump online and picked up at their warehouse. Best prices around and excellent honest service. I am very happy i purchased this pump with them because they gave me advice on the pump i was getting and turns out i was buying a pump that was not compatible with my plumbing and they happily changed it for another pump that would work for my pool and i ended up saving money too. I would highly recommend this pool supply company to everybody. read more

I can't believe that reviews say they have excellent customer service and that they have integrity? I placed an order on line only to have it cancelled the next day. When I questioned them, the response was the item was discontinued. American Best Pool Supply is a Jandy distributor, I know that's not true. I've since ordered the product from another vendor and they didn't cancel the order! They immediately removed the item from the website and told me the pricing was wrong and that it would be an additional $400. Even with the added cost I asked them if they would honor the new quoted price. They refuse to answer my e-mails any more... Great customer service and integrity I think NOT! Steer clear... read more

I usually don't write reviews on Yelp but the service was so good I just had to share my experience with everyone. I needed to order a brand new pump according to my pool guy since I've been using him for years now. Even though I was a loyal customer to him, I was going to be charged around $900 for a 1.5 HP Pentair Whisperflo pump. I couldn't and wouldn't pay that much for just a pump so I decided to look online and found American Best Pool Supply. First thing I noticed was the website was clean and presentable. I searched through the website pretty easily and found what I wanted and could not believe the prices that were on there. It was so cheap! I was thinking that these pumps must be used so I gave them a call on their toll free number and they assured me that all the pumps were straight from the manufacturer with their warranties in tact. They even gave suggestions about what I should get with my pool system like going with a variable speed pump since Southern California Edison was offering $200 rebates at the time. I couldn't go with that deal since it wasn't in my budget. They were very professional about it and understood my situation. After my talk with their customer service rep, I placed an order the next day feeling great since I saved about $400. I got it the day after which was super fast (even though they are also in Southern California) and my pump was in excellent condition. I couldn't be more happier about my purchase. I definitely will come back for other equipment whenever they breakdown. read more