DO NOT SHOP ANY @ Leslie's Pool Supply. Yesterday I visited the DIAMOND BAR Leslie's to see if I could return an item I had purchased at another Leslie's store. I was told that the girl working could not return pool equipment and that I would need to come back the next day to deal with the manager. I thought okay I will just go to a different Leslie's Pool and so I think I will call before I show up, maybe it is a policy that clerks cannot take back pool equipment (stupid policy but oh well). So I call the CHINO HILLS location, and the gentleman who answered the phone said he would need to talk to his manager and would call me back. I gave him the information from the receipt, and my contact information. He called me back and said they can take it, but it would cost me 15%, because they cannot sell it as new. I informed him that I did not open the box, that the store it was purchased from had opened it so I could see the product before I bought it. He said sorry the policy is that if the box is open 15% restocking fee.
So I called the store the item was purchased from and asked if this is the policy, I was informed that they just do not want to take the item back and if he was willing to be called to confirm he opened the box, because he did, and that I might want to escalate the situation and talk to the manager. Why should I have to talk to a manager to return an item that was never used, three days after purchasing the item?
Sorry Leslie's you are not the only pool supply place around hence I needed to return the item. I had the receipt, the product was purchased less than 3 days before, never was used; this is just bad policy and reflects poorly on Leslie's. I WILL NOT SHOP at Leslie's again because of this. Imagine if I had bought more than this $300 pump, $50 to return an item that they can turn around and sell for full price with one piece of tape. NO WAY! Let's say I bought a whole new filter system and brought it home and found out it will not work with my pipes or something. NO THANK YOU! Not a risk worth taking.
Leslie's may be the closest game in town, but they are not the best in pricing, they suck at customer service (See my Hacienda Height review) and they have a crap-tastic return policy. I get better customer service from the internet then I did here and from the WEST COAST POOL SERVICE who installed the pump I ended up with. I would rather wait for the item on the internet than give one more dime to this company.
SILVER LINING: Had it not been for the nice customer service oriented store in Lancaster (Cody was the sales guy there) I would have been stuck. Yes I had to drive from the Diamond Bar to Lancaster (96 miles one way) to return an item, hard lesson to learn, but I am done with Leslie's for all my pool supplies, no fault to Cody and the Lancaster store. read more
