I have been using Leslie's Pool Supplies in Chino Hills for many years, and the people who work there have always been helpful and friendly. The manager, Susie, is especially helpful, knowledgeable, and informative. Since she has been helping me with my water testing, my pool has been sparkling clean. She always gives me useful tips on what I can do to properly maintain my pool and keep the water looking great. Susie is always pleasant and friendly, and she lets me know when there are good deals on products I need or will need in the future. I really appreciate that she takes the time to help rather than just trying to sell me something. Susie is one of the main reasons we continue using Leslie's. We have been so pleased with the service that I even recommended Leslie's to my sister in Santa Ana. Thank you, Susie, for all your help and for the great customer service! read more

Our family has gone to Leslie's Chino Hills for many years. Yesterday I took my Hayward pool back in for Repair and Julian was a very good help to me and was able to fix my pool vac. I want to say thank you to him and he's very helpful and very supportive and respectful of your needs thank you for all your help. read more

I came into the Chino Hills location this week. I had the pleasure of meeting Julian. He was very friendly and helpful. Julian assisted me with absolute professionalism. He really exceeded my expectations. Julian deserves some formal recognition as an outstanding representative of your organization. Thanks Julian! read more

Susie and team are always so helpful. The store is clean, they help me out with my water chemistry for FREE! and I never feel pressured to buy a ton of stuff like at other stores. read more

I'm like everybody else cannot believe Jeff retired he seemed a little too young for that he was always looking for the extra hours and money. I'm not sure if he retired or just moved onto another pool supply store or something else. But he was the go to guy for fixing your pool sweep cleaner and keeping the store stocked up. Hit us up Jeff let us know read more

The gal that help with my vac was knowledgeable and helpful. I would recommend Leslie's.

Leslie's pool service is awesome! From the free water testing to the advice given by its employees, this is your one stop shop for your pool supplies. They also do free repairs on your skimmers! read more

Needed parts and repair for my Hayward Pool sweeper. Dropped it off on Sunday morning and by mid afternoon Julian called me that the parts were in stock, had been installed and my sweeper was ready to be picked up! Thank you Julian and Leslie's for the excellent repair work and quick turnaround! Price was very reasonable and the sweeper is back at work keeping my pool clean! read more

Great store. Store is always clean and well stocked. It's organized. Jeff is a good employee. He is knowledgeable and friendly. He recommends and doesn't pressure you. He knows his stuff too. Jeff repaired my pool sweeper. He took it a part and cleaned it out. Got a new gear box and tracks. It works again! Thank you Jeff. The other employee is nice too. Didn't get a name. Knowledgeable guy. The staff here is friendly. Pleasure to do business with. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Chino Hills, California

I came into this store with my sample of water ready to gain some knowledge about my pool maintenance as I am relatively new to in ground pool care. Andrea G was the associate in the morning at what appeared to be a slow time of day. She did test my water and give me a few recommendations as far as what test strips and chemicals. However, when it came to my more specific question as far as the DE and Muriatic Acid. She was very short with me. It almost seemed as if she was trying to rush me out of there so I can stop asking her questions. It felt like she was bothered that I continued to ask for clarification yet she was not very specific at all. She also just continued to say I am not sure you have to check the test strip without fully reviewing my water results. I eventually pulled it out and asked for a 3rd time to go over it with more details before I left the store so I can write down better directions for myself. Overall I say the experience was sub par and after reading all the great reviews for this store I would say it was disappointing. read more

I went to buy chlorine today 7/29/25. The girl working became upset with and said she had no time to argue with me. Your prices are too high to treat me bad. I can buy most stuff from Amazon. You lost me as customer. Chino Hills Store read more

My favorite place for all the things I need to maintain my pool. But I really have to complement the staff. They are great and go above and beyond in customer service and knowledge. Example; I was having an issue with my pool pump. I had already resigned myself to replacing the pump ($1700!!!) plus $500 installation. The manger Jeff looked at my pump and serviced it. He charged me $50 for parts and I re-installed my pump myself. Wow!!! Was I happy. Jeff and YouTube saved me $2200 dollars!!! Today, the threaded strap and brass bolt that holds the two haves of my Pentair pool filter was stripped. Bummer, I could not operate the filter. Looked at Amazon and saw the replacement part was $180 to $300!!! So at 2pm on a Sunday afternoon I drive up to Leslie's and asked if the part could be repaired or if not ordered. Adam, who was working that day showed me that only the brass bolt was stripped and the threaded part just needed to have the brass scraped off with a wire brush and a screw driver. In fact in between customers, he completed the work!!! Total price to repair the thing came out to $18 for a replacement brass bolt, which they had in stock. Adam saved me a few hundred bucks! All I can say is thank you. You guys really know your stuff. read more

Leslie's Pool Supplies - Old but still working pool pump - Hot Tub & Pool Near Me - Chino Hills, California

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Jeff is the sole reason I always come to this store. For advice, service and help. And I'm in need of a lot of help. Very knowledgeable, friendly and he always greets me with a smile. Been a customer, since the store opened, and Jeff is the reason I will continue to do business here. read more

I was having issues with my pump motor, so I took it to leslies Chino Hills. Jeffrey was the gentleman that helped me out. Jeffrey was very kind, knowledgeable and professional. He took apart my pump and diagnosed the problem for me. Unlike other locations I used to go, Jeffrey knew his stuff. I will now make this location my home location for purchases or anything pool related. read more

I went to get my pool vacuum cleaner fixed. Andrea and Jeff were extremely helpful. They knew what they were doing and the in store service was free. The best neighborhood pool store. Highly recommend. read more

I don't know much about my swimming pool and entrust most issues to professionals. However, now and then there is something I need to do myself. The Gordon Ranch Leslies has always met my needs when I call on them. They answer the phone promptly, are courteous and are never patronizing no matter how dumb I think my questions are. Special shout out to Mark J. who helped me with my basket issue last Sunday 9/20/2020. read more

I am leaving this review for my boss, who does not have a Yelp profile. I would like to thank Jeff for helping me out with my Jacuzzi pump. It was Saturday, July 4th, my Jacuzzi was drained and disassembled; the seal pump was bad. Leslie's Pool Supplies in Chino Hills was the only Leslie's that stocked the part I needed. When I contacted Jeff, he was more than willing to delay his family barbecue and wait for me to arrive (45 mins out) in order to help me. Not only did he hang out for me, but he assembled the pump for me! I will drive 45 mins again to give Jeff my Jacuzzi business. -The Jeep Guy read more

My favorite place to test my water and ask a bunch of questions about my pool maintenance lol. Great staff they are always willing to help.

Came here to look for a 3" grate for a drain for the landscape, I had my broken grate with me. Before I even asked,Jeff knew what I was looking for and said let me check in the back for the part you are looking for. Although they did not have the part in stock they checked for the store around the area, and wrote the part number down for me. Great service! read more

Just left there. First time dealing with this stuff. Jeff was great. Very knowledgeable and made it a point to not sell me things I did not need, rather spent the time to educate me. read more

Went today to get pool cleaner fixed and we had such great customer service. Very friendly. I will definitely go back

Sure, the prices may be a bit higher here but the level of customer service you get can't be beat. Mark is exceptional. He's been super informative and helpful in our decision to purchase the MX8 cleaner. He even goes out of his way to help you to your car. I called because I wasn't sure my pool pump was strong enough to power the larger MX8 and Mark was an expert. Over the phone, in one minute, he walked me through the parts to check and solved my issue moments later. They always have items in stock and are more than welcoming with any questions you may have. Can't say enough great things about this place and their staff. Thanks, Mark! read more

Jeff was so pleasant! Greeted us as soon as we walked in. He was busy helping someone else but still found time to break away and answer any of our questions . He was extremely courteous. He helped us walk our pool supplies to our car . This is why we come to Leslies! Thank you Jeff for your top notch service read more

Jeff is amazing. He fixed my pool sweep in just a few minutes after I've worked in it for an hour and 45 minutes. Two thumbs up, great job!

The team at Leslie's pool and Supply led by John and Jeff are amazing. They are friendly, easy to talk with and more importantly, knowledgeable about all aspects of the pool and spa industry. My pool is being managed by Johnathan's Pools. Another professional group that I need to give a shout out too. If you own a pool or spa and need a professional team to manage your investment, don't think twice, reach out to either Leslie's Pool and Supply in Chino Hills or Johnathan's Pools and you won't be disappointed or ever need to worry about a thing. read more

Brought in my pool cleaner that had stopped moving. Jeff was great, and was willing to take the time to pop it open and see what was happening. 15 minutes and I was back home with a functioning pool cleaner. Thanks again for the quick assist! read more

John and Jeff check my pool water on almost a weekly basis they can catch a problem before it becomes a real problem and help resolve it. Their the best Leslie pool guys I have ever dealt with!! I wouldn't trust my pool condition to anyone else. Jack read more

I'm writing this on behalf of my father who came home PRAISING a young man by the name of Christian who works here. My dad was given the wrong part number by 3 different Leslie's Pool Supplies and when he called Christian at his other store, Christian told my dad he'd wait for him even though closing time was in 5 minutes. When my dad got there, Christian realized those other guys had given him the wrong part number and directed my dad to the Chino Hills store where they had it. My father has been singing this kid's praises all day. Thank you, Christian, for being so helpful and patient. You've earned a loyal customer. read more

Poor service. They seemed bothered when you ask for help. Went to mailings on riverside they even say hello. Night and dAy difference

My name is Annazilta Duncan. I visited Leslie's pool supplies on 09/13/18. This note is simply to let you know that I had a pool issue that they initially thought would not be resolved until Saturday but, John went out of his way to assist me and was able to resolve my problem. Thank you John for great service your company provides. If you have any pool issues please visit Leslie's pool service in Chino Hills. read more

Went here to get a filter for our spa. The younger worker was reading something at the counter and wouldn't look up. When I asked him for help he seemed bothered. When I asked about my filter he automatically said he didn't have any for my spa. He said he had a few filters for other spas. Funny because I never told him what kind of spa I have? I asked him to show me the filters and I saw a few ... one that looks like what I needed. He then asked some older guy sitting in the back and he also said they don't have any filters. Neither one wanted to sell anything that day. I just left, went on Amazon found and bought it there. What happened to the happy, talkative manager that use to work here!!!! read more

Late this afternoon I stopped in to Leslie's as I needed a slip union as the one on my Pentair Mastertemp 400 somehow cracked. My store did not have the part in stock. Anthony and Mark were awesome to spend time to locate a part number and see if any stores have the part where I can get it today. The only store that 1 on hand was in Riverside. They were 30 miles away one way but no one else had it on hand or were closed. These guys went over and beyond to help locate the part I needed. I am happy to report that I finished my repair at 6:30 PM and at 8:00 PM I started the pump to make sure everything is working as it should be. I am happy to report that my issue has been resolved and it was all because of these two. Thanks guys!!! read more

Jeff and all staff have been very friendly and always helpful. They check chemical levels and everytime we have an issue they have helped me the best they could. Fixed my pool vac a few times. read more

Backstory: Bought a house with a pool. No prior experience with maintaining a pool before. I asked the previous owner who his pool guy was and he told me just to go to Leslie's. Instead of getting a pool guy I decided to give it a shot. In the last 5 weeks I have talked to John and Jeff extensively at the store. They have been so helpful and even breaking everything down as simple as possible. I bring my pool water there every week and now at my 5th week I'm feeling a little more confident that I can take care of this pool by myself. There's still a lot of YouTube and google that you need to do but John and Jeff answer your questions without brushing you off. They either need to give these guys pay raises or hire more people cause they are definitely busy every time I go in. The phone is always ringing and people walking in, so you have to be a little patient but for the most part they will answer all the questions you have. read more

I went to this location today because they had a part for my filter. Mark was soooo extremely helpful on the phone and had all the parts and supplies I needed when I got there! He was super friendly and patient and truly appreciated his patience and care!! read more

Great place to find all the supplies you need, Jeff is great, if you have any questions just ask they know

Wow, disappointed. Purchased some pvc pool parts and did not use all that I purchased. Leslie's return policy is 14days. Big corporations can mean NO customers Service. But in this case I decided to call and voice my concern to management. I have to give credit where credit is due. He gave a sincere apology and protected his staff and I agree his staff wasn't the issue. Just a archaic corporate policy. He made everything right and I highly recommend this Leslie's for your pool supplies. Staff was great when I returned and I've got nothing but praise. read more

Stellar customer service. Jeff went above and beyond in helping me find the correct gasket for my pool light. He even helped me by providing tips and suggestions in installing the gasket and maintaining my pool. Drop by at this location. I promise you, you will not be disappointed. Thank you again for your assistance Jeff! read more

Very helpful people,..... any good technician Or worker should first and foremost show and tell. Show you what he's going to do and why. Educate you...... These people operate with that mindset. You can bring your pool water in for testing, and have a full chemical report in minutes...... I've been doing my own pool maintenance for a few months. Me and My now wife went into the store early one morning, he showed us everything we would need, how and when to add chemicals, the works..... I've been doing a great job since, lol..... Zero issues. Even after returning from a week of vacation to a slightly green pool. I knew how to return it to life....... After two days of care the water is crystal clear. No hard sales at the business and believe it or not they are open 7 days a week!!!!!! Awsome read more

Been coming here for years. Great service and very knowledgeable people. Never oversold. I bring my water in for free water testing. Highly recommend. read more