Masaru provided absolutely amazing customer service tonight. I would have been completely lost without his patience and willingness to help. He guided me throughout the entire store to find the parts I needed and even built a post prototype to ensure everything fit perfectly. He truly made my experience enjoyable and memorable. I hope management sees this review and gives Masaru the well-deserved recognition he earns as a standout employee. I will definitely be back, and I hope he is around the next time I need a helping hand! read more

The Home Depot - Football field goal post made with PVC piping. - Hardware Stores Near Me - Chino, California

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Do NOT Buy Furniture from Home Depot This review is for Home Depot's online furniture ordering, not this specific store. I ordered a countertop table on June 23rd with a promised delivery of the 25th. Instead, the order bounced through multiple delays -- the 27th, then the 29th, then again -- finally arriving on the 30th. Every call I made was met with confusion, excuses, and the same line: they use third‑party carriers and can't control what happens. Yet each representative confidently assured me the new dates were accurate, and every one of those dates turned out wrong. When the table finally arrived, it was damaged, blemished, peeling, and clearly not acceptable. I asked for a replacement, not a refund, and was told it would arrive July 2nd "without question." I pushed back, given the first disaster, but they insisted the issue was "incorrect delivery instructions" and everything was now fixed. July 2nd arrives -- and the replacement is delayed again, now to July 7th. Suddenly the dates they previously guaranteed were "just estimates." Meanwhile, UPS showed up to pick up the return even though I was told it would take 5-7 days and I'd be notified beforehand. They couldn't take it because Home Depot only provided a slip for one box even though the order contains two. Another mistake, another delay, another round of calls. To make matters worse, one representative asked why I chose this furniture in the first place -- as if the problem was my decision to buy it rather than Home Depot's inability to deliver it correctly. This entire experience has been a chain of errors, misinformation, and zero accountability. At this point, it's clear Home Depot is not a reliable source for furniture -- especially not online. read more

This was the worst lack of customer service I have ever experienced. I asked the cashier for assistance since nobody was in the garden section except for the cashier. He tried to call someone finally got a response, they would be a few minutes. I waited and waited nobody came, nobody followed up. I finally found a stick to poke the items I needed off the high shelf and pick up the dirty ass bag of soil as there were no carts available. The cashier apologized and said that they are short staffed. They need to get their act together. I will go to Lowe's next time. read more

Great service from the staff in the paint department. Well organized and clear pathways to maneuver around. On the search for some primer and clear coat they had it in stock here. Other shops were out and this one saved the day. Clean parking lot with plenty of room for large vehicles. Great deals on seasonal items. Self check out requires a physical card for payment. Staff were helpful and courteous. read more

The Home Depot - Spray paints - Hardware Stores Near Me - Chino, California

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Worst customer service. We are seniors who needed help with a heavy sink vanity and cabinet. I had found the cabinet and the worker told me to find a cheap vanity. She seemed hurried and without time for us. She doesn't know how much money I have and not realized I could afford any vanity they had in their store. So rude and disrespectful to a senior. We left after the comment on our ability to pay and price and needed cheap. I did question her on what she said, and she ignored what she told me. She left the area faster than we did. read more

My husband and I went in to purchase kitchen appliances for our remodeling. Already intimidated to make the right decision both aesthetically and financially we immediately felt at ease with the help from Kevin. He was knowledgeable, friendly and patient! All three of these things help my husband and I make the best decision in less than a couple hours. Thank you Kevin!!!! read more

I come by every Home Depot in order to find a good deal in the clearance section. I got lucky with some Adam that had to get a cleaning purposes. read more

The Home Depot - Saving - Hardware Stores Near Me - Chino, California

Came to buy some wood and needed it cut. Beau was very helpful and went above and beyond. Better service than Lowe's on Chino hills Parkway read more

Eddie at South Chino store is the only reason I'd shop HD..I ordered on line and for some reason they cancelled part of my order next morning..they said the didn't know why and there was plenty in stock.. after haggling I said just cancel the whole thing ..swore I wouldn't go to HD again ..not the first time with problems,but the only one who had parts I needed. So Eddie shows up,walks me to what I'm looking for and helped with a discount on some string .. thanks read more

I needed to replace some damaged base board. I went to the Pro Desk and was assisted by Rosemary. She was great! Rosemary was very friendly, professional and helpful. I was going to need a special order and she made the outbound call to the supplier and gave me the information on how to proceed. Thank you Rosemary! read more

Just speaking on the selection of their garden and their plants, love how healthy and large of an assortment they have. The service is great and the plants are priced well. I went to a local Lowe's and it was horrible, dying plants and small selection. This is a great Home Depot if you're in the area and looking for plants. read more

The Supervisor, Nate, helped me last night with making copies of my keys after the 3rd-Party machine failed (Minute Key). He was kind, helpful, and informative. Thank you again! Cerri on the other hand wasn't pleasant at first, but was helpful once she became less defensive. read more

I'm overwhelmed by the amazing customer service! I went in this morning and there wasn't a single person that didn't say good morning to me. As someone who hates being up this early, it made my day. I just came in to pick up an online order but ended up wondering around making sure I didn't need anything else. Other than the numerous "good mornings" I got workers didn't hesitate to ask if I needed help looking for something. read more

Went into the rental center and 3 employees were talking. NO ONE greeted me. So I said good morning to them all. I thought "hmm that was odd." Then an older British employee hunched over the counter, said WHAT DO YOU WANT". I said "WHAT DO YOU WANT? I SAID think you mean HOW CAN I HELP YOU. " He then hysterically laughed and DIDNT APOLOGIZE or anything. I turned to another employee whose name was Carlos and he helped me find what I needed. Carlos apologized for the British guy then he walked me around the store to find what I needed. I finished my transaction with Carlos while the British guy was Aggressively looking at me. Thankfully Carlos was there or else I would have just gone to Lowe's up the street. Carlos was great. The British guy was veryyyyy UnProfessional. read more

Today our LG washer/dryer was delivered by Home Depot servicemen Alexis and Francisco. They installed the appliances with care, expeditiously, and were very professional.. Alexis was very patient in explaining to my wife the test run. Both men are an asset to Home Depot. B. Skiles read more

Don't Buy Milkweed from this location. I was there Wed to purchase milkweed for Monarch butterfly enclosure, asked garden specialist if the plants were sprayed with pesticides because we were raising butterflies. I was assured no pesticides were used on these plants. Today, two caterpillars died with symptoms of OE/parasite exposure, There are a dozen or more caterpillars that have been exposed. Unfortunately, we won't know if they are carrying the parasites until they attempt to form the chrysalis. If they are infected, they die a slow death, basically they are eaten alive. Very tragic to see/experience. Apparently, Home Depot is not required to disclose the use of pesticides on their plants. read more

One stop shopping for almost everything! Staff are always knowledgeable and there to help. read more

Been here 3 times to get blinds and have them cut to size and every time it takes at least 30 minutes just to find someone who knows how to work the machine. This last time we waited around an hour and the person who came still didn't know how to do it. So we left empty handed. Big waste of time... not going to shop here anymore read more

These guys are real pros. I had a propane container stuck with a connector. Donald here helped me removed the connector. Thank you very much! read more

I would like to commend you're employee Celeste, she helped me pick out the right tool for my job. She additionally helped me with my reward perks. She was very courteous and patient , and knowledgeable in this area. Celeste is a valuable asset. I would further commend Ariana, she helped me at the check out register, I had problems trying to obtain my perks rewards. She was very knowledgeable and instructed me how to navigate the "Home Depot" website, she was courteous, very friendly and patient regarding my dilemma. She is a great ambassador of Home Depot. read more

Last Friday I rented a carpet cleaner. The equipment was clean enough although the unit still had water in the reservoir so it leaked during transport. However, the customer service I initially received when I checked out the unit was terrible. I was honestly shocked how both male staff who were working equipment checkout counter greeted in a manner that questioned if I was in the right place. I understand that from their perspective they may not experience a female to go rental tools or equipment but they didn't have to have a tone of doubt or that I must be there in a mistake and have a question. Whereas the male customers were greeted "hi, how can I help you". Male staff at counter for checkin was extremely cordial with great customer service. read more

Mike and Monique were very nice helping us pick the saw and nails. They really know what they are talking about. Love that they give more information and don't look at you like your dumb. Very very nice people. read more

What can I say? It's either here or Lowe's. Coming here many times whenever there is a water leak somewhere in the house. Good thing is they have what you need to fix your house problems. There are tons of selections to choose from. Could be overwhelming at times. Luckily you can find a helpful home Depot person to help you. Prices are ok here. Always look for sale items whenever possible. read more

would give zero stars if I could went in there to return a keyless garage opener that's universal I asked many times the day of if I would be able to return it and they said they would not be able to return it I spoke to Emily and Jose they were no help whatsoever she gave me attitude and really seemed like she didn't want to be there i highly doubt that there was no way for them to help me out horrible service and would not recommend anyone coming here read more

This review is for the service we received from Chris who is housed with the electrical department. I was trying to find an employee to ask for assistance and finally spotted Chris. Even though, electrical was his forte, he gladly assisted us with finding a part that we needed for our sliding mirror door. He even went out of his way to look on google for the actual name of the part cause we could not find it anywhere. Eventually we found it and even though Home Depot didn't carry this item, at least we could find it elsewhere. Thank you again Chris for your extreme helpfulness with this issue we had. :) read more

found what I needed. This location has decent items. I like coming to this location because it is close by and the employees are pretty friendly. read more

Best customer service I have ever received at a Home Depot. Sam was super nice, friendly and helpful. The gentleman in the blue raincoat, I'm sorry I didn't get your name, you were awesome. Thank you for loading my heavy mulch in the rain. Both of you are amazing read more

we purchased $12000 worth of carpet from Home Depot. sign reads guaranteed for life including pets. they picture a cat. we have damage. damage that never appeared on the carpet that was originally there for 15 years. our claim was denied because it is pet damage. read more

Nexgen air conditioner promo at Home Depot is a big scam I made appt w young man in store in March/April for May before hot summer months. Nexgen just texted with message they need to reschedule due to busy schedule. Can set appt in October. TOTAL BS! read more

Yes, I recommend this Home Depot. I was helped by two extraordinary employees. Aimee in appliance and doors and Celeste in flooring. They both went beyond great service. They treated me like I was their friend or family. Promptly helped me with an issue and purchase of an appliance! I am coming back to purchase both a new front door and interior flooring. I know I am in good hands! read more

I am so disappointed in my experience at this South Chino location of Home Depot. They totally ruined Father's Day. I really wanted to surprise my dad on Father's Day with the best gift ever by getting him the stainless steel propane gas burner grill by NexGrill. Because the measurements of the grill showed it would not fit in my car, I Ordered NOT ASSEMBLED on June 14 with curbside pick up so the employees could place it in my car since I was alone. I Got there at 9:30am on Father's Day (June 19). I was so excited to give the grill to my dad at our Father's Day celebration later that day and checked in on the mobile app. A Car pulled in front of me and received his order in about 5 minutes. After 30 minutes of waiting, I rolled down my window and told the employee I had been waiting forever to receive my item. He asked if I was there for the grill. I said yes. He said, "oh one of the ladies said it was already brought out. I'll go get it for you." He and another worker came to the car with an assembled grill. As I stated when I purchased the grill, this is not what I asked for because it was assembled. I told them this and they said this was the last grill in the store smh. To make matters worse, It looked like the floor model. It Was dirty, dusty, had the advertising price tag flyer on it and everything. So the employees realized the grill was too big for my car as I already knew it would be. I had to remove my 2 car seats and strategically place them in the front seat while the employees had to try and take parts off of the grill to make it fit. This was a whole mess because now I had to leave and pick up my sister's kids which caused me to be late and I had to reinstall the car seats. Home Depot I don't understand why you couldn't have found me a brand new grill in the time ordered til' when I picked up because you had 4 days. There's a lack of communication with your team which had me waiting for 30 minutes only to bring me a used grill which I paid full price for. How does that make sense. I highly suggest no one go to this Home Depot especially if you're trying to get an important present for your loved ones. read more

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HORRIBLE customer service. Was on hold for 15+ minutes and when the sales rep answered she had no idea what a pvc coupling pipe was. BTW - PHONE LISTED (707) 251-0162 IS FOR NAPA, CA STORE. Great job Chino store on rerouting your calls. read more

The store pick up here is ridiculous. I was emailed saying my order was ready. I pick it up, get home and realize part is missing(my fault for not checking, but how did they miss it) head back, takes them 30 minutes to check, realized the pieces were never pulled, had to go to the floor stock only to find they didn't have enough. Now I have to wait a week to pick up the rest. When I should have been told from the beginning they didn't have enough. And the app is telling me they have enough? Home Depot inventory is so screwed up. read more

I was in the line for 30 mins to place the order of landscape rocks. The 2 reps at "pro services" are calling multiple people behind me & they both knew I am waiting in the line. Then I asked why you help the people behind me. The rep told me those people were in front of you. Does Home Depot have VIP priority membership? Or you treat your client differently based on some special rules? Maybe they bought lighting lines like Disneyland? How much , I will buy it!!! Horrible experience that I never had anywhere else. read more

A whimsical garden requires a lot of work and plant hunting. No doubt about that. My journey for hunting for succulents to create the perfect mini terrain was no different. During Covid 19, I discovered myself to have a green thumb. I've worked myself out to discovering I love building terrains of succulents and watch them turn into different formations. I was hunting for new succulents to grow, but most of the Home Depot's I've encounter don't have enough succulent plants available or they carry one's I've already grown in my front yard. I was on the verge of giving up, and I was going to buy some on Amazon. My fiancé told me to go to this Home Depot because they usually carry a better variety than the one nearby my house. Upon arrival, I was already eyeing on this big pot with different succulent's on it. Each succulent on that pot has its own little area. I was like OMG, this was already exciting. I've never seen it before. (Check my pictures to see what I'm talking about) although my journey wasn't about getting that type of terrain, it was enticing to my eyes. So, I moved onward to the inside. And...! I found so many different succulent's available for me to purchase. Some of them I've never seen before which was awesome! I purchased a few new one's which I'm so happy with. I'm working on my terrain project with them soon. I also asked Julie a gardener working there for a little help. She was extremely helpful and even gave me a few tips. She immediately knew what type of succulent plant I had. I basically asked her why one of my succulent is growing a long stem flower. She told me the same, but I forgot! It's ok as long as it wasn't dying. I honestly thought it was dying because it grew out a long stem of flower. Another tip she told me is, you can always pick on a succulent leaf, put it in the soil and another succulent will grow over time. I was like that is soooo cool! I'm learning something new everyday. Hey, if you knew this tip, that is cool but I learnt something new! Julie was very helpful. Awesome customer service and taught me a few beat tips and a cool trick! I'm definitely coming back to this Home Depot. Lots of selections! Loved this Home Depot with customer service that exceeds my expectations. Happy Planting!!! read more

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Thank you Michael for your help, making sure we got the right things. Your friendliness, the smile underneath your mask, just your whole personality when you were helping us made a big difference in our shopping. Thank you Michael for your help and I hope Home Depot realizes that they have a good man representing them read more

Went to go return some items this morning and sometimes the people working at the return stations are not so great but the guy that attended me did a great job had a couple laughs and made my morning . His name is SAM . That's the face and energy you want to see early in the morning when going into a home depot . thank you SAM at home depot in chino! read more

Awesome customer service. When I went to this store, I had the next customer service experience. I was looking for a weed killer. I had no clue which to buy and Lisa saw me looking and asked if I needed help. I told her yes and she began to explain which were good to get and asked how big the are was I was going to use it on. She guided me into buying a concentrate and a pump since that was the cheaper option. I was incredibly thankful for her advice and awesome customer service. Definitely going to go to this location more often now. read more

This particular Home Depot location is definitely my favorite. The customer service I've received here has always been great. Today was a great case in point: I was looking for some of the deals in seasonal, so I went to the gardening department. There I met Dina. She has such a pleasant and welcoming demeanor. I told her what I was looking for, so she walked me to the seasonal area, and called the manager of the department, who is familiar with the deals and discounts. She stayed with me till I was able to get the product I wanted. Outstanding customer service. In general, the customer service experiences at this location are great. This time it was amazing! The old days of trying to find someone at Home Depot to help you with something, and being only marginally successful appear to be gone. It's no wonder that I stop off at this location several times a week to buy things or look around. Management: please keep up the good work read more

I normally go to Lowe's. I needed plywood to fix a bed, last minute trip. I am happy I went here! Customer service was great. Ron in lumber was amazing! If you need any type of wood, head here and have Ron help you! He is very educated and I'm very happy with the purchase because now my guest bed is fixed! Ron went above and beyond for me! Very happy with the experience I had here! Will definitely come back in the future! read more