This was my first time purchasing from Floor & Decor for a home flooring renovation, and I couldn't have asked for a better experience. Jonathan at the Norco location was incredibly helpful from start to finish. He took the time to understand what I needed, offered great recommendations, and made the entire process smooth and stress-free. What really stood out was his support even after the sale--he remained responsive, professional, and genuinely committed to making sure everything went well. It's rare to find that level of customer service these days. Highly recommend asking for Jonathan if you're visiting Floor & Decor in Norco! read more

Thank you so much to Brianna Velarde for helping me out. She had me in and out of the store in about 20 minutes. I showed her a picture from Pinterest and she showed me exactly where to get the materials and I was still able to get home by 6 PM. Thank you so much. You guys have a star on your team. Definitely take care of her read more

Floor & Decor - Thank you - Home Decor Near Me - Norco, California

I entered the store and was immediately assisted by employee Bryan K. He patiently walked me through everything that I needed for my bathroom remodel project. He and another employee also carefully loaded my two carts of heavy tile and mortar into my car. They never complained and were very pleasant. I can't express enough how appreciative I was for their expertise and helpfulness. read more

Disneyland of tile! And wood planking. If you are doing a big project, talk to one of their design consultants. We had the pleasure of meeting with designer Ms. Dana Villanueva, and we are so glad we did. You can drop a lot of coin on a remodel, and you have to look at it every day and say "was that worth $$$?" Happily I can say yes. read more

Floor & Decor - Tile is expensive but it lasts and you have to look at it for years. - Home Decor Near Me - Norco, California

Great selection of tiles. When we came back to place our order for our bathroom remodel, Makai helped us and he was super helpful and friendly. He made what might have been a bit of a chore into a pleasant experience. Thanks! read more

I visited this Floor and Decor store a few days ago, and Marissa was incredibly helpful. She spent a considerable amount of time assisting me in finding the tiles I needed and even helped me load my car. Next time that I visit this location I am going to ask for her. read more

Norco Floor & Decor is a great supplement to Rancho Cucamonga's Floor & Decor. I've purchased thousands of SQFT for multiple projects, and as a pro - it's assuring to know that nearby locations can supplement one another. Norco being the closest to Rancho Cucamonga. I've also been to the Fullerton and Moreno Valley store - most stores stock 95% of their inventory, though inventory fluctuates a lot as you can imagine the volume of orders they receive in person and online. Loading is free, and facility storage per order is provided courtesy up to one week without an issue - should you need an extension, this is totally non issue and an option. I've had to do this several times. As a friendly suggestion, when doing projects (large SQFT) work with your pro team or sales team at Floor & Decor to ensure your order is fulfilled from the same dye lot - that way there isn't any discrepancies visually. They can also order in from the same dye lot in most cases from the Moreno Valley distribution center (not store) but distribution. The only downside to the distribution center in Moreno Valley is that will call isn't available - so anything required from distribution takes 5-7 days - though you can typically experience shipments within 3 days to your preferred store. As a friendly suggestion, your designer/pro team and or sales rep can communicate with the Moreno Distribution for an expedite request. These are some tips/tricks, I've learned through the buying process. read more

Floor & Decor - Home Decor Near Me - Norco, California

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Unhelpfully lazy and Dishonest Shady practices from Floor & Decor Management team - Staff member by the name of: Amer and store manager Doreen- Unreal and unbelievable that Floor & Decor would push and try to sell "Moldy" out of original packaging, brokem and defective tile products. Furthermore, Poor customer service both could care less about why the customer actually comes into the store. read more

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Service is extremely slow and no one answers the phone at this store. 15minutes on hold then the automated service hangs up ya.

My folks and I had been visiting a few of these branches throughout Souther California looking for ideas on a full house restoration project; specifically three bathrooms. This location had a great selection of tile and friendly staff. We went back a few times because my family and I couldn't agree on every piece of the renovation, and eventually got so overwhelmed with all of the options that we left with all the bathroom selections half way done. The second day my mother and I went in by ourselves and Steven remembered seeing us a few times (guilty! lol) So he asked if we needed help and suggested we meet with Ela, their in-house design consultant at no charge. We had been wondering around the store for about an hour, so we gave her a shot! Ela was the best decision we had made in the last few days considering she gave us visual options for the finishing touches on each bathroom, and was totally aligned with what my mom had pictured (which mattered the most to me.) She was patient, informative, had great ideas and even gave us opinions on bathroom wall colors! Overall, the selection this place had in conjunction with the friendly staff and professional service from folks like Steven and Ela is why I would recommend this place to ANYONE looking for ideas, need help finishing a project or are in need of great options! read more

BEWARE of the Norco Floor & Decor store--shady management and dishonest practices! We spent nearly $9,000 on flooring at this store in 2022. Due to construction delays, we couldn't pick up the order right away. In December 2024, we reached out, and Manager Makai was incredibly helpful. He assured us that as long as the flooring was still sold and available at the store (which 90% of our order was), we could pick it up when ready. Fast forward to March 2025, and suddenly Managers Dorine and Jason refused to honor Makai's promise. They denied any responsibility, refused to provide the flooring or a refund, and coldly told us to deal with customer service. The sudden change in policy over just three months is shady and unacceptable. These managers essentially robbed us of $9,000 with zero accountability. If you're considering buying from this store, think twice--this kind of dishonest, unreliable management could leave you out thousands of dollars with no recourse. We will never shop here again and strongly advise others to avoid this location. read more

Made a purchase of over 10k on October 2023. Top quality flooring that included 10 year warranty. It was the best they had at the time. Well...here we are with issues with the flooring. My husband went in-store to be told the item was discontinued and they are unable to assist us. We have to follow a claims process, however; it's discontinued therefore not much they can do. The material was sold to us by Floor n Decor. They should offer some type of assistance. We paid them and no one else!! read more

Went here for flooring samples and backsplash samples. I love how they do their samples, as you can buy however much you want and as long as you have your receipt, you are able to return it. I purchased a bunch of samples/tiles/etc. and was able to return them. While I was looking for trim for the backsplash, Amer (I believe that's how you spell it) asked if I needed anything and he was extremely helpful! He helped me understand the different trim options and made it really easy to find what I was looking for. Glad Amer was working and I'm glad he came over to help me! Will be back!! read more

Super helpful. Staff friendly nice and offer to help. All of them are like that. You feel relaxed in taking your time to find the right product read more

Exactly what I needed. Great service, great product selection and to top it off great prices.

Terrific selection and the BEST PRICES! When we completed the job, they took back the unopened tiles we did not need. Great company! read more

So i went in today to pick up more supplies that I had bought the day before . So all my information was on the system . I walked in made the order and was told to drive around and I would pick up my order . To txt the number on the pick up parking space . And I do just that . I'm waited 15 minutes to get a response and assumed I was going to get a call back or have someone show up with my items . I forgot to mention that when I did the order at the register I told them the extra boxes were right on top of the samples they have on the floor . So I waited other 10 min and I decided to call them . I was told someone should be there in a bit . To make the long story short . It took them 1 hour to come out with my items . Literally 5 small boxes . I had to get out of the car and ask what happened to my order . They said they couldn't find the items . I said they were the there behind the Sample . I can't believe I have to their job and let them know where the material is . Like wtf ! read more

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My bathroom remodel was just completed this week and I couldn't be happier with the results. This was the first remodel I've ever undertaken and I was inexperienced and overwhelmed by all the options available so I took advantage of the complimentary consultation with a designer that FnD offers. That's when I met Dana. Together, we were able to find tile that I liked and after I gave her the measurements to my space she knew exactly how many boxes of each I would be needing. She helped me choose a complementary grout color and tile trim. She basically took ALL the guess work out of it for me and was so precise in her recommendations that I only ended up with a few left over tiles which I will hold onto JIC. I would never have been able to finish this project without her assistance and I will definitely be going back when I remodel my guest bathroom. All tile and vanity are from FnD. read more

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First time coming to this location It was nice a clean but service is horrible I asked Doreen a question cause I needed help And just bad attitude I don't need a sigh or nothing I'll try different location thanks read more

This is the best Floor and Decor from OC to IE! Staff is super helpful and does their job with a great attitude! Other locations have told us they cannot order from other warehouses and have given us the wrong information. Denise - Designer I believe - helped with our stair treads when 2 other locations could not. Daniel helped with ordering our tile! Matt and Tony (Managers) were able to fix our shipping issues and drop off my order one time as expected even with the mix up! Really appreciate the hoops they had to jump through to make things right. Tile is beautiful and the treads are a perfect match! read more

Great customer service and selection. Came here to pick up some stuff for a DIY backsplash project and Justin K helped me from beginning to end to make sure I was educated on my purchase and every product I would be needing. My husband and I went home to install the backsplash and overall extremely thrilled with the process! Definitely would come back here again. Big thanks to Justin K for helping us fill up our carts & making the entire process smooth ! read more

Maggie is the best designer and employee I have ever come across at any of the 6 different floor and decors branches. Maggie is highly recommended to me from my customers. I am a licensed contractor, I send my customers to her on a regular basis . I have costumers return to me asking for her schedule because they only want her help and opinion. She goes above and beyond by answering my Questions even on her days off. Floor and decor needs more employees like her. I highly recommend Maggie for any of your design needs or questions. read more

I have been to several Floor & Decor stores and no one has the best customer service as the Norco location. I have to give high marks to Daisey Diaz. She went Above & Beyond great customer care. She listened and handled everything in the most professional way. She is very personable and is Onpointe with inventory and communicating to all parties so the process can be as smooth as possible. It can be intimidating tackling a project on your own but she can find a way to make you feel at ease and takes great care in ironing out all the details of any project. There's nothing she can't handle she's the best. Thank you Daisey read more

Floor & Decor - Home Decor Near Me - Norco, California

I have picked up materials from this Floor & Decor multiple times and they have always consistently delivered exceptional service. I never have to wait for too long, the team is friendly and efficient. Victoria specifically has helped me many times and she has been so amazing. I feel energized after speaking to her even when I have to go pick up materials super early in the morning. P.S. the pick up parking lot is in the back of the store and it has trees to provide some shade. read more

Floor & Decor - Pickup parking lot - Home Decor Near Me - Norco, California

This review is for home and decor as a company, don't buy marble to be shipped to your house, the shipping is ridiculous in price and it will be broken all and scratch In all the corners, then they will try to send it again broken again. Horrible return and customer service 07/17/2021 update floor and decor approach me and request info, hopefully I will get my refund for the broken slats and shipping for the broken slats. I will update read more

Floor & Decor - Look at the corners, the pallets used is smaller than the marble format ‍ no protection between slats - Home Decor Near Me - Norco, California

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Molly at Floor and Decor is totally awesome!! She helped me calculate how much tile I needed and showed me different options that helped me decide what I wanted for my shower remodel. Everything went smooth and I had all the tile I needed for you project. read more

Floor & Decor - Photo of my finished shower installation with new tile!! I love it!! - Home Decor Near Me - Norco, California

Don't get fooled on the "Life Time Warranty" promises (or any other warranty services) - Very disappointed on the support, and the defective floorings. (All bought from Floor and Decor) Be wary of being misled by the assurance of a "Lifetime Warranty" or any other warranty services. I was extremely dissatisfied with the support I received for warranty services related to flooring. I recently purchased a flooring item from Floor and Decor, and I must say that my experience has been nothing short of frustrating and disappointing. The company promised a lifetime warranty on the product, but when I experienced defects with the flooring and tried to make a claim under the warranty, they simply rejected it without any explanation. It's clear that the company is just using the promise of a lifetime warranty as a marketing gimmick to lure customers in, without any intention of actually honoring it. The defects in the flooring are not minor, and they have significantly affected the quality and durability of the product. However, despite my repeated attempts to get the warranty claim approved, the company has refused to accept it. The worst part is that I have heard similar complaints from other customers as well, indicating that this is not an isolated incident. It's clear that Floor and Decor does not stand behind their products and does not care about customer satisfaction. I would strongly advise anyone considering purchasing flooring from this company to think twice, as their promises of a lifetime warranty are simply not worth the paper they are printed on. read more

We went in not knowing 100% what we wanted. We ran into Justin, and he was very helpful. He did a great job at explaining the differences between the different flooring options, what we needed, and some suggestions. Honestly, we had been back & forth between different vendors, and Justin sold us on Floor & Decor with his great customer service & professionalism. read more

This place is awesome! It's like a Chuck E Cheese for homeowners! I find that whenever I am in need of title, flooring or kitchen backsplash materials, Both Lowe's and Home Depot never have much of a selection, led alone something I like. I find their prices to be a little too high, but I guess that is the price you pay for such a HUGE selection read more

Floor & Decor - Home Decor Near Me - Norco, California

Eli was amazing!!! Picture this... two DIY'ers walking around looking lost and scared. In comes Eli with his knowledge, expertise, and patience!! Eli put up with my multiple questions and hypothethicals. He walked us through our entire process of tiling our shower and we did an amazing job, if I do say so myself! Honestly, I was the nervous one, but Eli's calm demeanor and explanation of things gave me piece of mind. Our project was a success!! Thank you, Eli!!! It was a pleasure working with you!!! p.s. I'll attach photos once the paint is done and the fixtures are installed! read more

I was just assisted by a wonderful manager at this Norco location unlike the one in Rancho Cucamonga (you'll get your review as well). To start, kudos to the entire team there who greeted ALL customers with a smile and a welcoming hello. Julie, assisted me and I cannot be more grateful for her level of service and expertise. Aside from explaining to me what wasn't thoroughly explained at her sister store in Rancho Cucamonga; I felt comfortable enough to purchase 25 more boxes of flooring from her location. Her leadership quality transcends to her colleagues and why they all seemed happy and eager collectively to help out a customer. Ranchos "manager" Vanessa should take serious note. Her level of service is absolutely questionable in any form of a leadership role. Any how, more on her with their review. In closing I would suggest people drive to Norco to experience a level of service that provides you with a team that wants your business. Remember, YOU are the paying customer that deserves to be treated with a level of friendly service, respect and dignity. As the customer SHOULD always treat these wonderful employees with that same level of respect and admiration for the service and the time they provide us with. read more

ZERO is deserved. We placed an order over a month ago, received confirmation. Great, right? NO. First contact attempts were made via emailing, that failed so then made multiple contact tries directly on their site to no avail. Tried calling for days with no answer. Phone just rings & rings & rings &..... Finally wised up & called a different store. Carolina from Fullerton to the rescue! Finally! After a month- a real live human response from this place! She was able to get through to the (appropriately named) Norco store and had them call me. Great, right? NO. Despite the kindness from the young lady, this endeavor went nowhere. The phone call from the Norco warehouse mgr was fruitless as he had no idea how to look up my order, even with the order number provided. In the end we were told "go call our card company and refute the charge". Wow. What a way to do business. Beware.... read more

Floor & Decor - B.S. - Home Decor Near Me - Norco, California

I ordered kitchen counters. They came out to measure. I showed them pictures of what I wanted. They didn't build them correctly. I had to pay for them to a part of the project. When the other half was delivered, it was of a different material (see pictures). They told me to call their subcontractor, the person THEY hired to do the job. The subcontractor sent out someone to inspect and that person verified that they used two different materials, but then offered me a small discount off of my $5,000 counter job. I said I wanted them fixed. They told me they didn't have either material so couldn't match them - "they were good enough." I went back to F&D, who first told me I should deal with the subcontractor. I told them that I purchased the counters from them, and if their subcontractor didn't deliver what THEY paid for, it was on them. I should be able to go to the place I bought them and have my problem resolved. I was promised a call "the next day." I heard nothing. I called. I was again promised a call the next day. I've heard nothing and it's been another week. I called again and was transferred to the corporate offices. They promised a return call. It's been another two days and I've heard nothing. Altogether, it's been over six months and I don't have what I paid for. I don't trust them to make this right. On top of all that, one section has a huge splotch on it that (see photo). read more

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I purchased tile and we came up short during the installation as the installer made a few wrong cuts. Went back to the store, but they no longer sell it!!! read more

On the hunt for a new look, and this location is my favorite. They have everything tile, marble, travertine, it's a big warehouse/showroom. I've found what I needed a while ago and I'm back for a new project and advice from the helpful associates. read more

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Excellent customer service by Amner today!! We needed some floor shower tiles and found the style that matches the wall and he went out of his way to help us at almost store closing time and honored the price. read more

WORST STORE, WORST INCOMPETENT PEOPLE, LIERS. Initially some incompetent guy created an invoice in a hurry because he was going home with a wrong SKU. When the order was picked up and came home to realize that the product is matt finish instead of polished. I had to load up every thing and return to store. Also when I was at the store, the so called MANAGER guy said that he will help palce another order for with the same dye lot and make sure it gets to me on 01/28 and said he is going to enter the delivery date as 01/30 just in case. I believed in his words and palced the order again. When I called in today (01/27) to check on the order, first guy says the order is delayed and will take couple of more weeks, when I insisted on talking to the manager, Some one named 'Tony' came and said that it will be delivered to me on 01/31 and he was saying if I want to cancel the order that is fine. What an irresponsible people, don't understand the essence of time and the delays it is causing my projects. WORST PEOPLE TO DEAL WITH. BEWARE AND SAVE YOUR SELF AND YOUR PROJECTS FROM THESE PEOPLE. read more

Love love this place u will find huge selection ,the reason im not giving 5 stara ia becoz the service is slow and usually they are understaffed . Bought so many tiles from them and we love read more

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I saw 15 people working and only 1 is actually doing doing something! The rest was just standing and talking and laughing. No one asked if we needed no one asked if we needed anything! Such bad costumer service! read more

I went to the store, spoke to Ela (Designer) found the Tile I was looking for. Tony and Byron put the Tile very carefully in my car. They made sure that my Tile would not break. They were all so courteous and respectful! Thank you so much!!! read more