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    Pool Icons

    4.5 (109 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    Response time

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    Response rate

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    Services - Pool Icons

    Pool installation

    Pool Icons Hot Tub & Pool Photos

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    Recommended Reviews - Pool Icons

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    Reviews With Photos

    30' x 20' rectangular pool with Baja and sunken Jacuzzi
    Gdog P.

    Chino Hills Pool Icons ****************** The pool builder that keeps you informed of progress. My family and I always dreamt of someday having a pool in our backyard so that we can enjoy the southern California weather and have the privacy to enjoy our own space. Our pool build began in November 2023 at the offices of Pool Icons located in Chino Hills. We sat down on the conference room and went over the design of the pool using 3D modeling. Our desire was to have a sunken Jacuzzi and seamless pool design with a modernized look. We also wanted a Baja area so that we can lounge during the heat and partially submerge. After hours of back and forth adjusting we finally agreed on a final design. Construction broke ground on Jan 2024. It was stressful seeing our beautiful backyard excavated and dirt hauled away to make room for a rectangular pool. As the weeks went by we started to see the pool take shape and the design coming into fruition. We were getting excited and looking forward to having our own personal outdoor space to hang out during the summer. Mother's day 2024 was the first day we used the pool. It took 4 months to build which could have been done sooner if it wasn't for the southern California rain. Everyone that came to our house to enjoy the pool complemented on how modern and beautiful our pool looked. The tilles, lights, and layout came together beautifully and the timeless design. I highly recommend Pool Icons and their team. We were always informed of the progress and the planned work to be done the upcoming weeks. Good job Pool Icons!

    Joshua R.

    Great company and staff all the way around. Edgar, Miguel, and Javier were very informative and let us know every step of the way what was to be expected and when start times would be. High quality materials and pool was done fast. Definitely recommend this pool company as they give you the best equipment with great pricing.

    Completed Project
    Steven P.

    We hired Pool Icons of Temecula and our experience was excellent and the pool is perfect. The team of Wes (owner) and Lee (project manager) was fantastic to work with. We interviewed 3 companies for this project (30x17 pool and artificial grass around pool / backyard) and although they were all about the same price we felt the most comfortable that Wes and Lee would make this experience seamless. The process took 8 weeks total from the day we signed and only 6 weeks from the day they broke ground. They listened to our needs and best of all communicated well. The sub-contractors they use are the best in the industry. Pool Icons Temecula.......Thank You!!!

    Amanda M.

    I have nothing but amazing things to say about pool icons! We went through the Temecula office where Lee (project manager) and Wes were such a pleasure to work with. We had several quotes from other companies but ultimately went with pool icons because Lee was such an upfront man. From Start to finish Lee kept us informed every step of the way. The project was completed in five weeks (originally quoted 7-8 weeks) so they definitely went above and beyond. Lee was always available to answer any question we may have had. I can't recommend them enough, thank you so much Lee & Wes!

    Morgen H.

    ***Temecula Location only** We just purchased a new home and we reached out to Pool Icons Temecula for an estimate late last year (2023) to start the process. I was recommended by a friend of a friend and I'm so glad to have received his info. Wes was super friendly, relaxed and not salesy or pushy at all. It was such an easy and fun process going over designs and picking our finishes etc. Wes was super responsive and flexible during the sales and proposal process as well. We started construction on our pool Feb 29, 2024 and it was complete by April 26, 2024 and every single vendor that arrived was awesome. They all did a great job, cleaned up after themselves, etc. Some of them did show up extra early which was hard at times but I mean it's way better than showing up late or not at all. We did have some hiccups like any project does but we were very impressed with how they were handled. Wes and Lee were so patient. I'm sure I got on their nerves a bit with my questions/concerns but I am truly grateful we hired them. Wes is probably the most ethical vendor I've had the pleasure of working with. He keeps his word and even when things come up does his best to work with you to find a solution. Lee was our onsite project manager and he was great too. Very friendly, always available to answer questions and respond to any concerns pretty quickly. These guys work hard and even show up to do some of the work themselves. Our pool was finished within 8 weeks but honestly I think it would have been completed in 5-6 if not for the crazy rain we got. We had them do the pool and hardscaping (concrete) for our patio and side yard. They were able to recommend a great vendor for our landscaping and because they work together it was a pretty seamless process. We couldn't be happier with the outcome. Thank you Wes, Thank you Lee for doing such an incredible job and having such patience with me. I will be recommending your services to anyone looking to build a pool.

    Boot print that we have to wait to eventually fade - or not.
    Cecilia Z.

    It pains me to have to give a poor review. We felt so duped that we feel it's best to share our experience, especially for those who are venturing into their first backyard/pool remodel and can learn from our mistakes. We were very excited to venture into our backyard/pool remodel with Pool Icons, Chino Hills based on their Yelp rating and positive reviews. The Chino Hills' Pool Icons did not live up to their names unfortunately for us. They were one of the more expensive bids we received and we always believe "you get what you pay for" so we wanted the best. It was anything but the best. After starting our project with them, we realized the majority of the good reviews weren't about the Chino Hills team. They were about the Temecula Team. The Sales guy, Pat, was great and really sold us on our dream remodel. What we didn't realize is that Pat failed to capture all the details we agreed upon in the initial meeting and it was our mistake not to insist that EVERY little detail be documented in the contract. What we quickly discovered is the Pool icons team does not communicate with each other and does not effectively communicate with its customers. We were assigned a Project Manager named Hugo, who admitted every time he asked us a question about the project that he didn't look at the plans. From the start, communication and attention to detail was a struggle with Hugo. He showed up with a hose that was too short to empty our pool and felt it would be okay for tons of water to roll down our driveway all night and into our neighbors wall and yard. He'd have contractors show up unannounced. Most of all he disrespected us by smoking on our property after being told countless times not to. There are far too many struggles to list. There was absolutely no quality control or customer service or pride in the product they deliver. Their subcontractor stepped all over our freshly plastered baja step and left permanent boot prints. They did nothing to fix the situation. We had to chase and follow up with them to address it. And their concrete guy power washed areas of our backyard that removed varnish from our fence and paint from our steps. They failed to ensure our pool was effectively working and their startup guy never showed up for the second appointment to address the pool. We had to pay our own pool cleaning guy to do. Our pool guy even helped us trouble shoot why the spa was not keeping water. All along the way, my husband had to point out the imperfections, errors, and had to nag them to get them corrected. The owner Edgar didn't bother to show up for the final Job Walk to ensure we were happy with their service and product. After change orders and errors, we were owed a credit and we had to point out to them that they still owed us money. They refused to itemize cost when we asked. The lack of transparency makes us question their business practices. If we could do it all over again, we would have chosen another company. We would never refer them to anyone, ever. We decided to give them 2 stars. One for finishing on time and one because the finished product met our minimum standard - we have new concrete and a pool.

    Kevin G.

    My wife and I had shopped around for the right pool company for quite a while. After having a horrible experience in the past, we wanted to make sure we went with a company who had worked with the city in the past, and knew the intricacies of NORCO. In the first stage, Pat came out to gather dimensions and get an idea of what we were looking to do. I had a rough sketch on graph paper but brought it to life with a 3D rendering. He helped advise where to move the fire bowl features as not to obstruct our view. He worked with their internal architect to get engineering and design to make sure our vision was feasible while still adhering to the city of Norco's PAKA standards. Once we decided to move forward Edgar and Hugo came out measure and Re-measure our work area and dimensions. They submitted the plans to the city several times and Brianna was very helpful in her communication with the city. The building and safety director for the city retired in the middle of our project, but Brianna was good about picking up the reigns and following up with the new director. The dig started and we were on our way. They meticulously worked to the exact specifications of what we wanted. If a problem came up, Edgar was quick to communicate the situation, what was needed, and also provide a solution. He also gave practical suggestions including a sink and different lay out to our BBQ Area. I liked what he suggested and never thought about the practical flow and use of the space. He showed me, and I agreed with his suggestions. The changes were made and the modifications came out great! Building a pool can be overwhelming at first, but Pool Icons had great communication every step of the way and made us feel comfortable from beginning to end.

    Completed pool

    Pool Icons competed the shotcrete for our pool. Adrian was very professional and responsive! We had a great experience with him!

    Evening glow

    I have had a great experience with Pool Icons and I love my pool and spa! Lee was very professional, prompt and attentive to any issues that arose. I can't believe how quickly they completed this masterpiece! It only took 7 weeks from dig to completion once the plans were approved. Lee and Wes worked within our budget to help us design our very own backyard oasis and my family and I are very pleased with the result. I highly recommend Pool Icons.

    Gonzalo O.

    Wanted to thank Wes and Lee for providing a great experience for the installation of my pool! Very informative and helpful. Gave me the time and day for all my questions and concerns. Great experience at the show room. Helped me color coordinate all of the pool and spa. Quick turnaround and informative of inspections and items needed. Would highly recommend them to anyone. Thank you again guys for your hard work!

    Daytime
    Samantha W.

    We reached out to multiple builders for quotes and Edgar from Poolicons came out to us and made us felt comfortable from the beginning. We spoke to a couple other companies and they were either unresponsive or rude at our initial meeting. I could only imaging how bad it will be to go with any one of them. I'm so glad we went with Poolicons. Edgar helped us from start to finish with the same good attitude from the first meeting. He kept a positive attitude and helpful all the way through. He also finished the job within the timeline that he promised. Everyone who's ever been in our pool loves it.

    Saltwater pool and jacuzzi are officially done. Thanks, Pool Icons! My adult pool is beautiful.
    Jaime N.

    I want to thank Edgar, Hugo and staff for building our pool and Jacuzzi. I want to say that I was able to call and ask questions during this building time. They would call me back or text me right away even when we had some good rain come down this year. I do recommend Pool Icons and ask for Edgar and Hugo because I feel they do listen to your thoughts and also help out with whatever is needed.

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    We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency regarding your pool needs!

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    Page 1 of 3

    Ask the Community - Pool Icons

    For those of us getting started, what's a rough estimate for the cost of putting in a new small pool (eg 25 feet by 15 feet)?

    View All 2 Questions

    Review Highlights - Pool Icons

    Edgar the owner was on top of everything although we had some delays due to bad weather everything went as it should.

    Mentioned in 21 reviews

    Read more highlights

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