I purchased a spa from Spa Max a few years ago and I've been nothing but impressed with the spa and the service I've received since. I'd like to specifically give a shout out to Saul who recently repaired my Jacuzzi and was phenomenal. Thanks guys. read more

Very friendly on phone, they don't sell accessories just spas. But they were friendly and told me that before I went there.

The pricing, service, timely customer service were all great! I'm very happy with my jacuzzi and it came with delivery and set up right to my backyar read more

Spa Max - Jacuzzi - Hot Tub & Pool Near Me - Corona, California

Bobby was so helpful and knowledgeable being in the spa business for over 25 years, answering all our questions happily. Spa max had a great selection of floor models to look at, you can jump into any one of them to get a feel how great you'll feel once the spa is in your backyard. The installation and transport of the spa was handled really professionally and they to will answer all your questions. The price I paid and for what the spa does is fantastic. read more

Spa Max - Professional wiring up the spa. - Hot Tub & Pool Near Me - Corona, California

Over the last 20+ years my husband and I have purchased 3 refurbished spas from Spa Max. We have been very happy with the quality, service and excellent pricing. We recently exchanged the last spa because we have aged and decided to downsize to a 2-3 person spa. Bobby was very helpful and within a week the old well functioning spa was hauled away and a new one delivered in a timely manner. There were some minor issues that Tommy promptly sent out qualified technicians to correct. I always recommend Spa Max to my friends and family. read more

Tony got the maintenance info I needed right away to care for the spa we bought from them years ago. Still loving it!

The only reason I'm giving this business 2 stars is because of Carl, the maintenance guy. He's a rockstar. I'm furious. 7k for a "guaranteed refurbished" hot tub. Let's talk about the lemon I got... since day one it's been garbage. Every single tiny piece of it has broken. While, yes I was under the 6 mo warranty where Carl has fixed it for free I totally respect that they honored the warranty.... However.... For not one single week has this thing worked. And warranty is a ticking clock. So I'm like... at what point do I not have Carl on speed dial? I'm Airbnbing my place with the one luxury of having a working hot tub. And now they are testing me. Guess what? My warranty is up. And what still isn't working.... My hot tub. I've emailed them before hand saying I needed an extended warranty or to pick it up... no response. Contacted the owner... no response. ALSO... don't get me started on the set up that they screwed me over on. Carl was even pissed about it.. I will be relentless over this hot tub until they just show up and put their "guarantee" behind it. Or just pick the tub up and give me a damn refund guys! This is unreal. Almost a year.... NON STOP PROBLEMS read more

Carl and his brother were very professional and knowledgeable. I had some issues with topside controller and Carl was able to do the repair. So far the experience I've had with Spamax has been outstanding. Thank you Frank, and Carl, and (Carls brother??) Recommend getting your spa with Spamax read more

Back in 2014, I purchased both a swim spa and a regular spa for our backyard. During the purchase I was very impressed with the knowledgeable and professional service I received from Randy. As a family, for several years after the delivery and install of the spas, we ended up having some personal illness issues to deal with when my wife was diagnosed with cancer. This took my daughter's focus off swim training and our focus as a family off enjoying our backyard. Unfortunately, my wife lost her battle and during this difficult time, we failed to notice a manufacturers defect in the spa shell. We reported it long after the warranty had expired and brought our issue up to Spa Max... I honestly expected I would be out of luck but to their unbelievable credit they worked with me to figure out a way to get me a new spa! It took a while but Rick diligently worked through the issue step by step and replaced the spa at almost no cost (we shared the crane and delivery charge due to the difficulty in getting this spa into our backyard). This is the kind of help and product support you wish for. It seems like many vendors are trying to get over on you these days so it just makes what Spa Max and Rick did for me even more extraordinary. If you are in the market for a spa and you are anywhere in the Southland do your self a favor...take the drive to Spa Max - see Rick and tell them Harry's story motivated you to trust them. They are good, fair and Rick in particular in a really caring, transparent and reasonable guy. I wouldn't hesitate to ever buy from them again! Thanks Spa Max! read more

Randy is the man! He got us a crazy good deal on this used Swimspa. I can't believe the deal we got on it and its practically new looking even though its an older spa. When we went to the showroom we were absolutely floored by the crazy options and Randy helped us file it down to what we needed. It wasn't some pushy o you need this type either. Literally said we plan on using it for a jacuzzi and occasional swimming and he pointed us in the middle of the range. He even went over how what we got might be a hair bit overkill as it had the three motors. Honestly he was right! Good luck swimming with three motors blowing you into the back wall. There were inherent issues with the spa when we got it in. One of the LED went out and one of the speakers was obviously blown. One of the motors got stuck. This is a 6-8 year old spa we bought for 1/3rd the cost of it new. We knew it was going to have some quirks. Called Randy and he sent people to fix it IMMEDIATELY at no cost to us. He went above and beyond and I mean ABOVE AND BEYOND the call of a normal place. You are paying a huge discount compared to full price I do not understand some of these reviews thinking it will be brand spanking new. Even their service contract is dirt cheap if you want to go that route and not worry. They haven't had a problem at all calling them out when a motor froze or anything of that nature. You can always judge a place by their follow up and they have been valuable for help with the water quality and just general maintenance. You can tell they want return customers and referrals by giving good customer support and it shows. They even crained in the giant sucker as there was no way ever to get this in from our side gates. Super fun watching someone crane something blindly over a tree line haha. Once we finally understood how to take care of that amount of water with shock and bromine we haven't had a single issue since the initial learning period. It has been an almost zero maintenance spa. I trust them and frequently recommend them to my coworkers and friends. read more

Spa Max - Hot Tub & Pool Near Me - Corona, California

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Just driving by to check out what's available. They have long hours and the sales person was very customer service oriented! He answered many questions and wasn't pushy! I appreciated his honesty and time. Definitely worth checking them out! read more

We decided to purchase a hot tub from spa max after looking at different competitors. We came back because there was no stress and no trying to sell me something more expensive. I originally came in and talked to Randy. He showed me several options, and also was honest. We returned three weeks later and purchased a tub from Bobby, Randy was off that day. Jose and Manuel arrived at my house as promised, and set up our new tub. Every person I dealt with at this facility, was professional, courteous, and honest!!! Thank you guys! read more

After attending the Los Angeles County fair, we decided to take a look at some Cal Spas from a local brick and mortar facility. Upon entering Spa Max, we were greeted by Bobby. He was super helpful and nice during the entire two hours we were shopping around. (We also met Randy, who was also very outgoing and helpful). Bobby was not pushy in any way and gave very honest feedback. We decided to purchase a spa based on his recommendations and are very happy! Everything from delivery to set up in our backyard went smoothly and as expected. My only regret was not doing this sooner. read more

I needed a replacement Spa and Corona's Spa Max has an impressive selection! Frank Colosimo was a refreshing experience; product information, availability, pricing, and delivery were all explained in detail, and he ensured a thorough understanding of individual Spa differences. I bought Tuesday morning and Thursday morning it was installed by two Technicians who didn't let me do anything! A neat and clean installation, and both Technicians ensured my satisfaction by clarifying "how to" details. A Lexus-Rolex experience by the 3 folks who cared enough to address every question I had, be it sales and service. read more

Buyer beware! Bought a used spa Jan 2020, never worked properly, still doesn't work, one excuse after another. Requested replacement, told us they have no inventory. Weird, they are advertising they do. Asked for a refund twice. 5 wks ago was second request, they said they would see what they could do. Still waiting. They've been stringing us along for almost a year. We even bought a warranty, only maybe got 2 months total use out of it. paid over $4k. Not how a company should do business! Was contacted by the owner Rick after this post. He has taken care of everything. Refunded our money and offered a brand new replacement. He was apologetic and professional. Thanks for taking care of this. read more

I blinked and it was done. Top notched product and install. Thank you spa Max. It was very high on a hill in a very awkward spot. The crane work and electrician were great read more

We bought a spa during COVID! We actually bought a floor model- had it delivered a couple days after ordering. It was very exciting g to find a place that had something available- everyone else had 12-18 week delivery! Yikes! We were very happy with the whole experience. The only reason I'm not giving 5 stars is when buying the person who I had spoken to over the phone- the person who seemed to actually have some knowledge about the features was with another couple. We got Frank. Frank was friendly- but kept taking his mask off... and he knew nothing about the spas. He was likely the guy they hired because they just needed anyone. He couldn't answer any questions- and had to ask the other guy. Taking off the mask was frustrating- since we've really tried to avoid people and places because of my husbands health. ‍ read more

Spa Max - Spa being delivered with a crane - Hot Tub & Pool Near Me - Corona, California

Rick - more BS, since he took the call in front of me, he told the customer on the phone, " yes it's still Available!" and then told me as he placed the steps inside the unit when telling me it's SOLD!!! Horrible customer service!! I'm still shopping for a spa, and this was definitely NOT how you earn my business! He should've HELD the call while I was standing there looking at it from the very beginning, like I said, horrible customer service. He was very knowledgeable regarding the spas and jets, which was the only positive experience I did have while shopping there! read more

Spa Max - Hot Tub & Pool Near Me - Corona, California

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Spa Max and Bobby have been excellent to work with! Their delivery, communication, timely service attention, and patience answering ALL of my questions has been such a positive experience. The actual spa itself has been a joy to be in, MUCH better than the Costco one I returned because of bad warranty service. Highly Recommend!!! read more

I'm very disappointed in the service I received. I believe in helping local businesses thrive but I'm not gonna support one that doesn't honor what they say. It's been almost a year since I bought my spa. Overall it does the job. The settings were right on. But not much was explained. I found a burnt light and some of the panels were scratched/scraped. I notified spa max and they said they just got new panels in (back in March). They will send someone to replace them. They said they will send someone to either replace the bulb or fix it. None of that happened. I called numerous times to check the status, and they kept giving me the run around. I even went in and spoke to the floor salesman but got the usual "oh someone will call you". I waited to put this review up because I believed they will make it right. But it's been almost a year. Buy a hot tub here but don't expect them to fix any warranty issues. read more

Ordered a spa from them couple months ago. Was advised there is longer than normal lead time cause of everyone buying spas. Picked one out from samples on floor, picked colors and paid. Was super simple and easy. No up sell or anything weird. They called to say it was ready, I needed to have crane to deliver. They brought it out and we realized I should have asked for bigger crane as the location is further that I thought. They were so understanding they took it back to their warehouse and held it till we could schedule a bigger crane ( and I needed to have a concrete pad poured , old space was in dirt) I called them to say I was ready, they scheduled for the next sat at 8 am. They showed up before crane, helped crane guy move it and they wired it and explained to me about setting it up. Total professionals and stand up company. Great service and communication. Highly recommend read more

Spa Max - Unloading off their delivery truck - Hot Tub & Pool Near Me - Corona, California

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I enjoyed the sales experience and appreciated the sales man Bobby. He was Great on questions and helpful. This is where my Positive Spa max experience ends. My spa arrived today and I was super excited. The issue is it appears to have a leak somewhere. The install team was nice but did not take my feedback completely. They also provided me very little information on the spa So now I have my seats facing the wrong side of my Tv. As this was the easier way to run the wire.So only the laying part faces the tv. So glad I spent the money to have a TV set up. On Top of that the spa appears to have a small leak on my new concrete. ‍I'm going to varify the leak tomm and if the water stream/spot is still there I will ask for a technician. I'm also not happy with the placement but can't move a spa myself. If it is indeed leaking I will change my review to a one. So in all I ended up with a spa I have to pay movers to move. In all reviews mention this of spas not being repaired correctly. I should have listened to my wife and bought the Costco Spa. Sure it was a $1,500 more but I could have enjoyed it and not needed repairs. But I wanted to support a small business that provided a selection. If any reciehas wanted to hire an attorney and had similar issues let me know. read more

I visited Spa Max today in search for the entry steps to a spa. Our wood steps were starting to break, so it was time for a new one. Rick greeted us upon entry and I asked him if he sold just the steps. He told us that yes he can help with our request. As we were walking towards the back of the showroom, he told us he had 2 new entry steps that he can't use because they do not match with any of his spa colors. If we wanted, we can take it for free of charge. These steps were pretty new and in great condition. So we took Rick's word and he was happy that we were super satisfied with the steps. He really didn't need to do this and could have charged us for them or sold us a set. Super cool that he did this. Once it is time for a spa upgrade, we definitely know where to go. Thanks Rick! We super appreciate what you did for us today! read more

We've been to the business a couple of times and both times the customer service is poor. They greet you from the counter in the back and ask to let them know if you have any questions. They don't ask any basic questions to at least let you know if they have what you're looking for. Would not recommend this place. read more

These guys are awesome! Very helpful, professional and generous! They have a huge selection and really good prices as well! Highly recommend them! read more

We literally went to every spa store around and this was hands down the best. The sales people are not pushy or trying to hard sell you. They are there if you have questions and seemed very knowledgeable and answered all my questions. We've had the spa for a few days and today i called with more questions and Randy walked me though everything over the phone. We are so happy with our purchase. Thank you to the awesome team over at spamax!!! read more

Spa Max - Hot Tub & Pool Near Me - Corona, California

Although Spa Max does have quite a few spas from multiple manufacturers, they don't have nearly half of the 150-200 spas their advertisements and website say they have. Walk into their showroom today and Rick passed us by without saying anything. There was another salesman in the building who never came up to us for questions or service. Ready to make the purchase today. They lost a sale. read more

I waited to write this review until everything was delivered and up and running. First let me say thank you to everyone working at Spa Max and a big shout out to Frank. From beginning to end he has been great with communication and has put up with my continuous questions. I ordered my Cal Spa back in the middle of July. I didn't quite fully understand how much the spa industry was impacted by Covid. Orders for spas were through the roof and the factories are all having to scramble to fill orders while still keeping everyone safe and following the regulations. We were quoted an 8 week lead time but warned things could change. They did! Unfortunately the factory sent out multiple delays. Each time frank communicated with me. This was important to me. I understand things happen, especially right now. If I hadn't received that communication I would have been upset. Frank was great. I didn't always get the update I wanted to hear but at least I got something. We always had good conversations. Finally my time had arrived and my spa was finished. I got my delivery date scheduled. The Spa Max delivery team arrived and went to work. They too were great. They positioned my spa exactly where I wanted and got everything set up. Frank was able to get me some extras as a thank you for being understanding and patient during the longer than usual wait. The delays taking place right now are not the dealers fault. Manufactures are trying to keep up but it going to be a long road to get there. Be patient everyone. It will be worth the wait. Thank you again Spa Max for the great service. read more

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I submitted a service request through Yelp. I didn't receive any call back; called the following day to find out status and was told they don't take service requests from Yelp and would not consider any service if I didn't purchase spa from them. They need to update their advertising. read more

Went in to purchase a spa today. Place was a ghost town and no staff to greet you. When the guy finally came out, he ignored us. So we approached him and greeted him, and tried to ask him some questions. He was very short with his answers and stand offish. Like he didn't really want to talk to us. So we just took photos of the one we wanted and will go somewhere else to purchase. He obviously was not interested in selling to us. read more

After looking for a couple of years, including at all the fair spa and weekend sales, it was finally time. I reluctantly had to day good bye to my old spa. I purchased a recondition Spa to replace my 30 year old spa. My old spa was old falling apart and hated to replace it. However it was time RIP. I did not expect my reconditioned spa be perfect, however what I didn't expect to see incredible service both pre-and post installation. From the moment I walked on the sales floor in Corona I knew I was in good hands with Rich. I had just purchased a spa online from a different retailer however decided to quickly check out Spa Max before the delivery of the one I purchased on line. I felt so at ease with Rich, so much so that I was trying to find a way to make it work that I could purchase a spa from them instead of the one that I already had on order, that was going to be delivered in a couple weeks. The one that I purchased online did not have a recliner that was important to us, he had a reconditioned one on the sales floor that had a recliner and many other items that were important to us. We weren't looking for anything fancy just something to do the job. The next day after thinking about it overnight, I cancelled the one I had on order and place my order with Spa Max. No regrets at all and so glad I did. During the sales process I work with Bobby. He was very helpful and explained everything in detail. A few days later I went in paid for my Reconditioned spa from Spa Max and set it up for delivery the next week. The installation crew was very helpful in removing my old spa (so sad to see it go) and installing the new spa and explained everything. during the installation it was discovered that there were a few minor service repair issues that needed to take place, in which the installation crew wrote on the delivery order and set it up to be repaired. I just received a call from Carl the gentleman is coming out to do the repair, and he assured me everything would be taken care of and I have my appointment in a few days. I am expecting no problems at all with the repairs, based on the process so far with Spa Max. Whether it's a new car spa or a reconditioned Spa you cannot go wrong with these guys. You will not be pressured into making a decision AT ALL!!. You'll be able to come to the sales floor and talk about what you need and if any way possible, they will make it happen new or reconditioned. Thank you Rich, Bobby and Randy. I will be sending anyone Looking for a spa to you. don't waste your time or money going anywhere else check these guys out first!!! You will not be disappointed!!!!! read more

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The only thing I can say is that I called and asked if they had spa stairs. I was told yeah they had hundreds in stock. I drive all the way over there and was informed they don't sell them separately. Only when you purchase a spa. When gas is 4.49 per gallon that would of been useful information to be given over the phone. read more

I found Spa Max after visiting a couple of other local pool stores looking for an oddball sized replacement filter. The guys were able to help me find the correct part, which they had in stock. They also helped me troubleshoot some damage and other issues I had going on with my spa and, best of all did it with a helpful, happy attitude. they were refreshing to deal with after a couple of negative experiences I had with the company that sold me my spa. My new go to place!! read more

There is very negative feedback for this store! ALL CUSTOMER BE CAREFUL!!!!!! We got nonworking SPA and already four weeks it no working and no money back. Very bad service.... read more

The staff here are so friendly. We love our spa, and we got it for a great price. I love that they can accommodate delivery dates and you don't have to do it right then and there. They held our spa for us until we could pick a delivery date. The delivery crew were extremely friendly and knowledgeable. read more

A+ Couldn't be happier with the knowledge, prices and customer service before and after purchase. Thanks Randy! read more

Working with Bobbie we get personal attention that rarely happens these days. We bought two spas over the past couple if years. Called Bobbie for an electrician referral since we couldn't find reliable ones in big bear - he recommended Jeff at Pacific Western Electric and Jeff was responsive, through, and reliable. Thank you both. read more

Great company. I took care of everything over phone and couldn't be happier with my spa. A+ read more

Spa Max - We love our Vitaspa - Hot Tub & Pool Near Me - Corona, California

Great communication and very responsive to questions via text. Picked out one we liked on a Tuesday and it was delivered, set up, and enjoyed by Friday evening. Price was a bit higher than what I would have liked to pay, but, in the end, it was worth it. read more

Was really disappointed with the experience. The salesman didn't seem interested in making a deal. The prices were a lot higher than what I've seen around. read more