Placed an order through Factory Direct Spa Covers for a new, octagonal shaped cover. Paid with PayPal, as I wasn't sure I completely trusted the website. The order went through, but I received no confirmation email aside from a receipt from PayPal. Read other reviews that mentioned it can take several weeks to receive an order, so I let it sit. I waited two weeks, and attempted to call a few numbers I found on the website. One was disconnected, and the other went to a voice mail box. I left a message. I also sent an email. No response from either. My anxiety went up. Two weeks later I sent a second email, expressing concern and mentioned that I may go to PayPal for a refund. This time Manny responded, letting me know my order was scheduled to ship the next day, and included a receipt. It was here I realized the actual name of the company is Illusion Spa Covers. A few days later I was contacted by Xpo Freight to arrange delivery. They ship in a small tractor trailer, which would not have fit down my dead end street. I was able to meet the driver at the entrance to the road, and wheeled my new cover home on a skateboard. Happy to report the cover is fantastic! It fit my spa perfectly, and looks great. In the end, everything worked out. This would have been a 5 star rating if the owner could do a better job with communication. It does mention in the website FAQs that lead time is 2 to 4 weeks, but a confirmation receipt at the time of purchase would have helped my expectations. read more

Factory Direct Spa Covers - Hot Tub & Pool Near Me - Riverside, California

Manny did a great job of helping me navigate the different options. I hope my spa cover will be here in less than 5 weeks. Can't wait to see it. Shari Peck, Discovery Bay, CA read more

Good dude, hooked it up for a brother in need. Was wiling to text and guide the shopping process

Love this company. High quality cover, rad customer service, and a strong entrepreneurial spirit. Massively happy with the product. read more

Factory Direct Spa Covers - New snow ready spa cover! Game on! - Hot Tub & Pool Near Me - Riverside, California

Placed an order with a different company back in April and they said my cover would be ready by July. When I called for an update last week I was told delivery would be delayed till November! So I cancelled that order and luckily I found Manny...he had my spa cover ready in 2 days!! Called multiple companies and the earliest estimate was 8 weeks. This cover looks fantastic and was very fairly priced. If you need a cover and don't want to wait forever this is the place to go. read more

Factory Direct Spa Covers - Great looking cover thank you Manny! - Hot Tub & Pool Near Me - Riverside, California

After calling around and going online to look for a new Spa cover. I chose Factory Direct Spa covers for a cover for my 25-year old Cal-Spa. They gave a quality product at a very reasonable price and completed it in a timely manner. I'm very happy with my selection. The new cover makes an old Spa look great!! Will definitely go back in the future if I ever need a new cover..Thanks again to everybody that works there. read more

Factory Direct Spa Covers - New cover makes an old Tired Spa look beautiful!! - Hot Tub & Pool Near Me - Riverside, California

This company is local and very easy to work with. Too quality customer service and Manny works so hard to make excellent covera. Can't wait to pick our new spa cover. Will post pictures of new cover . read more

I received my spa cover yesterday, it looks great and is a perfect fit. I shopped around for weeks to find a new cover for my 6 year old spa. Factory Direct Spa Cover offered the best price I could find, the website was easy to use when ordering and paying for the spa cover. Customer service was very responsive by text, phone and email. In my opinion they offer the best replacement spa covers on the market. read more

Factory Direct Spa Covers - Spa in my Atrium - Hot Tub & Pool Near Me - Riverside, California

We needed to have our spa cover replaced. Our previous cover was replaced by Factory Direct years ago; it served us well but after time, it needed to go! I called Manny & gave all the information to him over the phone - he makes it easy to do. In about a week or so, the cover was delivered. I, unfortunately made an error in measurements. The new cover did not align the right way. I called Manny & he told me to bring it back in & they would make another cover for me. It took, again, about a week. If I had paid more attention to detail, I would have not had that problem! Long story short, the quick service was wonderful & Manny couldn't have been more helpful! AND he gave me a BIG break in price on the second cover! It's a great company & so easy to do business with! read more

The first year of the spa cover was great. After that, it started cracking all over. I contacted Manny so many times with text messages, emails and phone calls. He agreed to send another cover. I even paid for the shipping. It never came. Multiple contacts with him. Then covid hit. I have talked with him finally about 3 months ago 4/21, he told me he was too busy and to call him back in a few days. Well, I have 3 phone numbers for him, you cannot leave a message. Here's the numbers 885-422-1500 / 760-591-4398 / also 951-352-0989. He has the spa business under 2 businesses. factory direct spa covers and illusion spa covers. Buyer beware. Don't buy the extra warrantied spa cover. read more

Great service! We had a spa cover custom made. We had a pretty non standard size but Manny was able to take our order and custom fit a cover for our spa. He also gave a lot of good advice about what material and color to choose. He also offered to let us pick up our spa cover on thanksgiving day so we have it for the holiday. Would come again if needed. read more

This wonderful guy named Manny (Owner of Factory Direct Spa Covers) runs a family owned business is AMAZING! (Yes, his sweet Mother was running a sewing machine) Not only does he treat you well, he treats YOU like family! My husband and I picked up our spa cover today. It's more than we expected, 100% perfection! It fits like a glove, excellent workmanship and looks absolutely beautiful! Don't waste your time going anywhere else. He promised us perfection but we received so much more. Customer service at its best! It's been a pleasure doing business with you! Thank you! Tina & Lincoln read more

Our spa cover was structurally sound with good foam but the skin was destroyed by the sun. Found out by chance that Factory Direct Spa Covers offers Vinyl Skin Makeover Kit. I placed the order on line, which was super easy, and I'm glad I did. In addition to saving money by not replacing the whole cover, I got to work with Manny Patron who was great to work with. The new skin fits like a glove on the old foam and looks perfect. Next time I need a spa cover, Factory Direct Spa Covers is the go to place. read more

I chose to order my new spa cover from this company based on outstanding Yelp reviews. Easy online ordering and measurement instructions. I received my new spa cover today. Perfect fit. Great solid, quality workmanship. Reasonably priced. Another satisfied customer! read more

Factory Direct Spa Covers - New spa cover delivered today. - Hot Tub & Pool Near Me - Riverside, California

Well, the cover was bought for backyard spa about 2 1/2 years ago, with a 5 year warranty. Now it is coming apart at the seam, and I am told the business has been sold and they do not honor the warranty. Not sure how to get it fixed or replaced. BILL read more

Amazing service and fast delivery! I was worried about being accurate so I called in and they talked me through each step of the process. I decided to replace the entire cover instead of just the exterior. The cover arrived in just a few days and the accuracy and quality were top notch. We are so pleased! read more

Thrilled! I worked with Kyle to get my spa cover. My original cover finally wore out and I needed one quickly. Their website is easy to navigate and when I emailed them, Kyle responded quickly. There are lots of options for colors and customizations to help me find exactly what I was looking for. The cover came in about a week after ordering it and it fits perfectly! Thank again for the very smooth, very pleasant experience! read more

I purchased a spa cover skin. I was skeptical at first when ordering. When I received the skin. I removed the old skin from the foam on my spa cover. The foam slid into the skin perfectly. I zipped it in place and put new cover on top of my tub. I looks absolutely great. A brand new cover for less than half the cost. Highly recommend the spa skin. read more

Very easy to work with!. I spoke with Rosalie over the phone and we fine-tuned all the details of my spa cover. She promptly answered all my many questions and concerns. The cover was delivered and it is just right! Painless and reasonable! Thanks Rosalie! read more

Got what I ordered in a timely fashion. Quality and fit good. Pleasant to deal with and will use in the future. Just like business should be. read more

I would give these guys 10 stars if I could. I did a lot of research trying to find a reasonably priced manufacturer to provide a replacement cover for my spa. I was hesitant about ordering on-line so I called in to discuss my project. They provided extremely professional and courteous service and I placed the order on line. They called me a week later to tell me it was on the way. Their delivery driver called and let me know exactly what time he was arriving - he (Kyle) even placed the new cover on our spa. Absolutely perfect fit! and looks great! These guys definitely know their spa covers. I cannot recommend them highly enough - I wish more businesses operated this way and wish them all the success in the world. Thanks guys! read more

the one in Riverside, CA...the covers are made here...I ordered and picked up mine in their facility. This is a family owned business. Manny handles the business and customer service...his father cuts the foam and assembles the covers, and his mother is one of the vinyl seamstresses. I shopped 5 manufacturers in SoCal, and Manny gave me the lowest price. The cover matched my swim spa better than the OEM original, and appears to be at least equal in quality. read more

Kyle and his team are excellent! We had a custom cover that needed to be replaced and Kyle's price was lower than the original cover maker. Kyle gave us a loaner cover and took our cover so they can get the exact measurements of all the features. In a couple of weeks Kyle delivered the custom cover that fits properly and has as close to the features our custom cover had that is possible. You can count on Kyle's promises because he delivers! read more

I was very pleased with my service. The spa cover turned out amazing and the quality is great. I would highly recommend buying from here!

Worked with Kyle at FDSC. What a pleasure to do business with them. He accommodated a later pick up time for me that worked for my schedule and the item was made quicker then they said it would. They pick up every time I call. The cover is light, of high quality and the color was accurate. I am very pleased to be honest. All this for the lowest price I found online is win. Local small business too, home run in my book! read more

Factory Direct Spa Covers - New cover! - Hot Tub & Pool Near Me - Riverside, California

I was told to not accept cover if it was damaged in shipping. Well it obviously was, looked like a forklift ran it through on outside of box. When opened up it had a tear, sowe refused as was indicated from Manny via phone conversation and invoice. It has been 3 weeks now I have called multiple times, left messages. Spoke with Manny and everytime its i will get back to you in a day or so. I am still waiting andfor the last week, he doesn't answer phone or return a call. Very frustrating to spend my hard earned money and not have what i paid for three months ago. I would not recommend this company whatsoever. Not sure of the quality of product as i still don't have it, but custom service sucks. read more

Buyer BEWARE!! Had one of these cheap covers nine months when it started sagging and totally faded. The company is not trustworthy. The materials they use are probably the cheapest we have seen in 20 years of different cover purchases. Our climate has no snow and very little rain so why is it junk in 9 months? When you try to have these guys replace it they will blame it all on your abuse of their product BS. DO YOURSELF A FAVOR FIND ANOTHER COMPANY read more

Excellent communication to make sure that the measurements were taken correctly. New cover fits perfectly. Appears to be much sturdier than the last one and at a much more reasonable price. I opted for a step up in quality and still paid less than the other replacement cover from a different source. They do not take the old one away though, so plan for disposing of your old cover. read more

I purchased a $414.00 spa cover because of the 5yr warranty and the cover did not last even 2 years before: A)the stitching came apart completely in multiple areas, B) the "double wrap" foam core I paid extra for became saturated with moisture - to the point that I could can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and is literally rough instead of smooth since it has degraded so much! I have spa service wkly, but the owner, Roy Kilmer, stated because I use chemicals like chlorine or Baqua in my spa instead of some "hydrogen Peroxide" product he preached about for 15 minutes, that I voided the warrenty! I used Baqua Spa and what the *** does he think people are going to use in their spas!!! Chorine and Baqua are normal use products for spa care, but then he tried to tell me I use too much! I told him I use a strip to check wkly and the levels are right on and even he commented on how clear my water was when he opened the cover!!! I told him I've had spas for 20 yrs and the covers usually last for 5 yrs. I bought from him for his promise of a "5 yr Warranty" and the day they delivered it I said the vinyl looked thin and cheap and as I expected it looked like faded, ragged piece of trash after one yr! I only use it amy 15 times a year and no one else uses it!! He offered to recover it for $150.00 with more of his cheap poor, quality vinyl and refused to honor his so called warranty. I said what does your warrenty cover and he said only workmanship-like if the seams come out. I said the seams are coming out, but he countered with the fact that sun damaged the cover. Well, what the heck did he think it was going to be inside!!! I live near the beach at 70 degrees almost year round and fog it is the mildest climate imaginable!He is a real scammer so BEWARE he will make everything your fault and now I see tons of negative reviews on this guy!!!!!!!!!!!I should have read the reviews on him before I bought!!! I wouldn't even give him one star!! read more

I took my 6yr old beaten up and tattered spa cover, (that looks like their photo, but mine was grey, not brown), Manny inspected the styrofoam, and told me it would work, even with a cracked edge. He stated a time that it would be ready. I called a day or two after the promised date, and they called back to say it was ready. Although it is still sealed since my spa is currently empty, I plan on cracking it open when the heat dyes down. So far, happy. Will update if things change. I just asked for a price to recover my rotten head-rests today. We'll see what happens. read more

We have a rather large, odd shaped in ground spa that we wanted to get a cover for. After doing some searching we found Factory Direct Spa Covers. Not only were they able to assist us in finding the perfect cover, but they made the shopping experience pleasant. Kyle is very knowledgeable and his can do attitude was greatly appreciated. read more

Kyle was very professional throughout the process of ordering and delivering our spa cover. Our spa cover looks great and it fits perfectly on our Hot Springs Spa. Thanks, Kyle! read more

I called last Saturday, since I had some questions and was surprised that someone answered the phone (Kyle). He answered my questions, took my order, and promised me that it would be ready for pick up on Wednesday morning. Well I picked it up this morning and it looks great and fits perfectly. read more

We were in need of a new spa cover. Our spa is large and kidney shaped so not an easy find. We needed a custom cover and we had to really shop. I found Factory Direct Spa Covers on the Web and never happier. I called and spoke to Kyle, he was so helpful and informative. We made a template with his help, mailed it to him, chose our color and yesterday, our cover came and it's perfect. The price was so reasonable as well. We would highly recommend this firm to anyone who needs a new cover. Vickie and Boyd P read more

Kyle was efficient, friendly, knowledgeable and beat the going rate price wise. I highly recommend their product, speedy delivery and polite transaction. read more

I am a repeat customer. I have purchased 3 in the last 20 years. They all have been of the highest quality. Made here in San Marcos California by a family owned company. Never has there been one issue. Only praise for another perfect cover. Buy USA made products and get the best quality at a great price. The ordering process is simple. And if some reason you don't feel comfortable doing it on line, Simply call and order. Ours was delivered by the company owner and he carried the cover to the back yard and placed it. He personally made certain everything was perfect. Thank you again. We will use no other spa cover company. read more

I can not say enough wonderful things about both the customer service and the product I received from factory direct spa covers. They were professional, and on top of my entire order. I found them using a search engine. I placed my order and they immediately contacted me because I had made an error in my payment and had over paid. They saw the error and corrected it immediately. I dealt with both Kyle and Letty on getting the right spa cover for our spa, and they were knowledgable and great to work with! Then we got our cover and it is much more than we expected. The foam is thick and durable. We are beyond pleased to have worked with such wonderful people, great company, and to get a great product for such an amazing price! I would order from them again any day! read more

If you want a quality spa cover at a reasonable price and still demand exceptional customer service then this is the company you want to buy your spa cover from. I am a business owner that prides himself on exceptional customer service and expects the same in return when dealing with other companies. Factory Direct exceeded my high expectations! No reason for you to look anywhere else! read more

Just received my Factory Direct Spa Covers and love it. Perfect fit and top of the line quality. Easy on-line order, competitive price, quick ship, and good communications. Highly recommended! -Todd read more

Biggest scam artist. How can people like this remain in business. First cover I received lasted 14 months. Outside cracked and worn, inside blistered do to cheap material. I was told warranty void do to chemical damage and for 1/2 original price they would send me another. Reason was they received some bad vinyl is only reason outside failed. I bit. Waste of money. 14 month later cover is faded, sun damaged and cracked. Will not answer phone. Dont waste your time or money. read more