Highly recommend the amazing and professional service Ulises and Lochlin provided for me. Timeless…read moredesign and efficient work times. Great team to work with!

Extremely disappointing experience. I dealt with 4 project…read moremanagers ; one of them Micheal has no business acumen and continues to contradict himself and blames us. I'm extremely disappointed. Our hard earned money going to this destroyes me. This company is very aggressive about collecting payment, yet consistently under-delivers on execution. Communication is poor, follow-through is unreliable, and basic project coordination is lacking. On our project, required safety devices--which must be installed before water goes into the pool--were delayed despite being clearly discussed in advance. This caused unnecessary setbacks that should never happen with a competent operation. There is no effective project management. Tasks are not tracked properly, timelines are missed, and the client is left chasing updates instead of being informed proactively. The lack of organization and accountability is concerning for a project of this size. If you're considering this company, be aware: they will pursue payment quickly, but delivery, coordination, and standards do not match that urgency. I would strongly recommend looking elsewhere unless they make major improvements in project management and execution and professionalism use someone else.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Quick response, reasonable price and really great work. Thank you so much! I will definitely use…read moreyou again.

Excellent service. Reasonable pricing…read more Used them on 2 occasions over the years. Would use them again if/when needed.

Our former pool guy couldn't come for 2 months and the water of our salt water pool turned to green…read moreand the walls inside the pool turned to green as well. We contacted Pacific Blue. They take their job seriously. Sometimes in a week they came twice or three times for service and now are pool is clean, the water, the pool's walls. Now the pool guy comes once a week. Great company.

If you're looking for someone to take care of your pool/fountain/spa I'd highly recommend Joe! Our…read morelast pool guy basically cleaned it but didn't know how to fix or maintain our pool. Joe is current on his certifications and constantly keeping up by taking classes. He is very knowledgeable about the equipment and the inner workings of a pool and spa. His prices are very reasonable. On top of this, he's genuinely a nice guy!

We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and…read moresmall) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

Solid pice of equipment. Beautiful in the space. If you are a dedicated cold plunger this is a…read moregreat piece of equipment that is awesome. So far so good, the set up was easy. The only negative would be the price point that puts it out of reach for many. I consider it as an investment in my health and wellness. Excited to get a lot of use out of it and share it with our many curious friends.

From the owner: We manufacture & sell Cold Plunge Tanks used for Cold Water Immersion Therapy as well as contrast…read moretherapy. As opposed to Cryotherapy where you have to pay expensive fees and take time out of your day to drive to the location for your treatments, our cold plunge tanks are right there when you need them and cost you next to nothing to use once you have them in your home. If you have questions about what we are or what we do....give us a call at 714-617-2007!!

Marcus was extremely helpful and knowledgable. Very well priced. He came out to do the job within a…read moreday and was able to complete it very quickly. Highly recommend.

Marcus with The Pool Nerd is extremely knowledgeable and very reasonably priced. We sourced several…read morepool companies before making our decision, and choosing The Pool Nerd was absolutely the right call. Marcus is honest, dependable, and took the time to clearly explain everything to us so we felt confident in the process. It's rare to find that level of transparency and professionalism.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

I recently had my pool remodeled by Way To Go Builders and worked mainly with the project manager…read moreTamir. Overall it was a really good experience and the process went smoothly. The remodel included changing the old plaster to mini pebble, installing new tile, adding a new LED pool light, and doing the deco seal around the pool. The finish came out great and it completely refreshed the look of the pool. Once all the materials were ordered and ready, the actual work was completed in about a week, which I was really happy about. Tamir kept everything organized and the crew stayed on schedule. I also appreciated that he was able to accommodate a couple of last-minute additions I requested during the project and made sure everything was taken care of. The crew did solid work and the pool looks great now. I'm happy with how everything turned out and would recommend Way To Go Builders if you're planning a pool remodel.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

We were assigned this company through our spa warranty, and we are incredibly thankful to have been…read morein such good hands! Their communication is excellent, their service is quick and they do a great job of explaining the process and telling us how to best care for our Spa. Would highly recommend.

I have had Victor work on my Jacuzzi since I bought it about 10 years ago. He has been able to keep…read moreit in tiptop shape and always does a great job with service and maintenance. If you use Victor, there's a chance you might pay a little bit more than other people, but he is competitive and his quality is worth the price!