I recently purchased a new Hotsprings spa from Rick. He was wonderful - informative, honest, easy…read moreto talk to and I am enjoying my new tub. Thanks Rick!

Rick is what you hope every salesperson would be. Laid back, funny, honest, helpful, dedicated, and…read moreknowledgeable. He really cares that you get a great hot tub. In my mind he went above and beyond my wildest expectations but if you read other reviews, it's clear he is known for being epic. I am so thankful I went to see Rick. We are loving our Hot Springs hot tub. And at a great value!

When we purchased our new house, it came with a spa bathtub that was from the 1980s and had a non…read moreworking motor. As this is the only tub in the house, we wanted to make sure we could get the jets working so that we could properly clean the tub. After working with our go-to contractor and attempting to replace the motor, it became clear that this was not going to be a straight forward fix and was not within scope of our contractor's skillset. We called Classic Spa and Mike was able to come out right away and help us fix the issue. He even got the old motor working again! Mike not only fixed our tub, but he also explained to us novice spa users how it works, how to care for it, and what the limitations are for the way it is currently set up (1980s tech). We should have started with Classic Spa and we would have avoided a lot of money and time headaches caused by trying to fix the issue through our general contractor. I would 100% recommend Classic Spa and Mike to anyone who needs service.

Mike was great. I saw an F1 Flow Error on my 3 year old jacuzzi and the usual tricks didn't work…read moreto fix it. He diagnosed the issue over the phone, had the part in his truck and came out the next day to replace it. Also very helpful with some basic maintenance tips (leave top open for 15 minutes after adding chemicals, no need to replace filters more than every 3 years, use less chlorine!).

I walked in and was greeted with a smiling friendly face. Erik Chagnon let me know he was available…read moreif I had any questions. I ended up having many. He filled me in and was very knowledgeable. He was not pushy and listed to my needs. I told him I would think it all over and come back. He supplied me with a brochure and a phone number to reach him to ask any more questions if needed. I thought it over and decided to go for it. Went back and Erik hooked me up with everything I needed. He showed me all options and never pressured for the upsell which is something I hate. He was thorough and thoughtful. The selection was great! All different types for what you are looking for. The value is great and they were offering a great financing opportunity with 0% interest for 60 months!

Unfortunately, my experience with Raul was disappointing. He was extremely persistent and…read moreresponsive when trying to make the sale, but once the purchase was completed and I needed assistance, the communication completely changed. My messages were left on read with no response. Customer service shouldn't end once the sale is made. I expected the same level of communication after my purchase as I received before it. Based on my experience, I'll be taking my future business elsewhere.

Alan and his staff at SpaTek are the best!! Great customer…read moreservice, honest, professional, knowledgeable, efficient, friendly and competent. They worked on our giant swim spa at a fair price and we are very happy with their service. Thank you Alan!!

When you call to have your spa service because you have a leak and the individual asks you what…read morekind of spa you have and then you tell him he doesn't want to work on an older Spa so he, Paul, starts talking to you in such an angry tone and then tells you flat out I am not coming to look at your spa you have an older Spa he wants to work on you or spas this is the worst Spa person I have ever dealt with and incidentally all it was was an O-ring and it was a simple $9 fix so thank you Paul for being so rude I have never dealt with anybody as rude as you

Friendly and make it easy to see what I needed for my pool. My Pool guy wasn't doing a good job and…read morethey tested the water. I was able to make an informed decision on what to do next

Jennifer is AMAZING!! Super knowledgeable of everything and very nice! She answered all of my 50…read moremillion questions and now my water is crystal clear! The store also has great products that work really well.

Did a lot of research, and settled on Katchakid. I knew that there was going to be work on my part…read moreto take the net on and off. What was surprising is how easy it was. I was expecting it to be kind of a hassle, but both myself and my wife have no problem with it. While not why we bought it, it looks pretty cool, especially compared to a fence in our backyard. Our pool equipment is able to run underneath the net, it's a great solution for our family and backyard.

The installer, Rogelio, was swift installing and a patient teacher for us. Encouraged us to call…read morethem with any questions.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Max helped me troubleshoot the issues via phone so we didn't need to send a technician and pay…read moreunnecessary extra fees, would definitely hire California hot tubs for any spa related work. Exceptional service and value from the team!

Max and Leah got our tub back in tip top shape! So easy to work with and fabulous over the phone…read more Rhianna and Cameron at do cal spa did the technician fix and they were awesome too. I'd go back to these guys for a second tub anytime!

Down home hospitality. Friendly and Great service. I maintain my own pool but appreciate that they…read morewill test my water anytime I bring it.

If I can give a 0 stars I will, this place is overpriced and the owner is very very rude, he needs…read moreto learn how to be respectful when he talks.

UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after…read moreseeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly--I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Everyone, at this Culver City outdoor pool and spa company, is Always a pleasure--Helpful in…read moreconfronting any issues that come up. I purchased an Endless Pool and Spa from them three years ago. It was installed withe awesome perfection! And maintenance for draining and cleaning has been down 4 times and has always been well done and efficient. Recently I had shut down the pool and had an issuing with restarting. They sent out their technician **Ray who was just wonderful, got everything started and explained to me what had occurred as well. A shout out to **Kheshawn the gentleman who performed the last pool cleaning! Amazing job! **Also to Jessica and Yasmin who have always responded timely to my calls and deliver exceptional customer service!! BRAVO Lifestyle Outdoor...you're doing something right to attract, and retain, this caliber of people!!! Also an overdue thanks to **Juan, an electrician who did the original work to install additional circuits for the pool!! Excellent job! THANKS TO ALL!!