Jennifer is AMAZING!! Super knowledgeable of everything and very nice! She answered all of my 50 million questions and now my water is crystal clear! The store also has great products that work really well. read more

Wow!! What an amazing and absolutely memorable experience with Leslie's that will last a lifetime. Let me start by setting the back story that my pool man advised that I was in need of a new pool pump. For those of you that have had to purchase one of these, you know they can be costly to purchase and have installed. I was so fortunate when I went to Leslie's for assistance and happy the utmost pleasure of meeting store manager, Jennifer. She walked me thru everything, selected the most cost effective machine that was compatible with my current pump, and most importantly treated and with the kindness that you would receive from a family member! Jennifer is a wealth of knowledge outside of having a heart of gold! Now this is where I had the best experience and this will surely stay in my heart and head always. Damien, the service tech that came out to my home to check my system to ensure that the right pump was ordered proved to set the record that there are very honest, overwhelmingly kind, knowledgable technicians that are focused providing a positive experience! Mine superseded that! Turns out that I didn't need a pump but a new timer. Damien if you ever read this review, thanks for going above and beyond. You saved me $$$ that I didn't really have and diagnosed my true issue. It's because of the on hands care that I received from Jennifer and Damian that I will ONLY go to Leslies Pool, 190th for ALL of my pool servicing and equipment needs! read more

Jennifer is amazing and really knows her stuff. She doesn't try to upsell and gives you what you need. 10+ for Jennifer and this store!

Jenifer was the best, she explained things with ease! I am in a much place that I spoke with Jenifer and her crew. Highly recommend.

Great business with plenty of good choices for pool supplies it's a really nice location the prices are good

Love this place and love the staff. Totally reliable! Would trust them completely Will be back. This is the place to go for all your pool needs. Staff is highly Educated. read more

I just finished talking with Dior and Jennifer about my new Jacuzzi and what I needed to do to keep it sanitized and the water safe. I was really clueless about it and overwhelmed. Within minutes of Dior tested my water sample and going through the steps of what I was required to do to have clean safe water, I felt relieved. Dior's simple explanations gave me the ability to purchase the needed chemicals and understand all that I need to do. I got the starter pack and what a great help when you are just starting. While we were talking, they both remembered my name and asked me all the right questions. I received a printout of my chemical analysis which listed Ideal range and next column with my range. So helpful. I'll be going back in a few weeks to retest and see how I'm doing. I look forward to returning to such a welcoming place. Constance read more

What ever you do don't go this store. The so-called store manager Jennifer Walton. Comes off super nice when you were in the store and she's trying to sell you more product. I spent $1000 and come to find out that the item was on sale two weeks later. Went back to the store after talking to her on the phone and her telling me that at first she could not do the adjustment. I get there ad by email every week. After getting the adjustment. I Purchase a product that was on sale. After getting home I looking at my receipt, and saw she didn't give me the sale price, back to the store I go, she start arguing With me that I have to tell her that the item was on sale, which I find a little odd. She even got another customer involved with the discussion which really upset me. I am formed her that I was going to call the corporate office she said to me and I quote" Who do you think he's going to believe" Needless to say, I will never shop there again and I will be calling the corporate office tomorrow. read more

Leslie's Pool Supplies - The store manager's name and address - Hot Tub & Pool Near Me - Torrance, California

New pool spa owner here. Wrecked the unit by not understanding the pump and chemical system. At a total loss up until I met Jenn who helped me out tremendously. She was able to clearly articular what I needed to do to get my system back up to sniff. Prior to that I was contemplating simply leaving it empty (bad idea!). She spent SO much time with us to calm our nerves and ensure we knew exactly what to do when we left. I can't thank her enough and am a customer for life! read more

I purchased a pool heater from Leslie Pool Supply. It was to be installed on Wednesday, June 24, 2020, between 8:00 am and 12:00 pm. At approximately 11:50 am, the installer said he was running late, but would be here by 1:00 pm. At 1:30 I called him back and he indicated he would be here in 40 minutes, or about 2:00 pm. He arrived almost 2 hours later. The next morning I awoke to to a very loud noise coming from the pool area. I called Alex the Leslie Pool installer, and he indicated he could not return until Monday, June 29. Since I had several pool parties scheduled, I called the main dispatch, and they indicated the same. After complaining about how inconvenient this was, they sent a technician from the Valley. He said the gas meter wasn't large enough to heat the pool and the water in the house, at the same time. This problem should have been identified during the site evaluation. He also indicated that the installer had failed to install a shut-off valve to prevent salt/chlorinated water from flowing back into the heater. I have spent countless hours, yes hours, trying to get this issue resolved. On Saturday when I realized the heater wouldn't turn on, I called the store where I purchased the heater and they said they would have "Ronald" call me back. He never has. I am frustrated and disappointed at the total lack of customer service I have received. This is no way to run a business. If Leslie Pool supply resolves my issue, I promise to never utilize their services, or lack there of, and I will never recommend them to anyone. read more

Jennifer and Ronald provided excellent customer service , and that will definitely keep me coming back!! Jennifer was so informative on the products offered and she even broke things down in simple terms for me . They both made me feel like a wanted customer ! I know I spent my money in the right place ! read more

Where do I start !!!!! The place is okay but the best part is Jennifer she is so helpful! Her Knowledge On pool service Goes above and beyond, she make sure that you get everything you need and she walks you through the steps and she's always available to answer your questions. No question is dumb in Jennifers book!! read more

The store manager Jennifer was amazing. She went above and beyond trying to help me with all the parts I need for a pool. She did many searches through the different stores trying to find everything I needed. She was so helpful and never made me feel bad about asking so many questions. If all businesses had a Jennifer, the world would be a better place. Addie read more

Jennifer is the best! She has helped me tremendously understand the ins and outs of treating the water in my above ground pool ... using enzymes to help, rather than just chlorine. In the beginning I called her daily for help and she remained patient and very helpful! Now, I am down to visiting her store once every two weeks for water testing and she is the best. Jennifer is also training her people so if she is not around and I have an issue, I feel confident they can help me! (Let me add that before Jennifer became manager of this store, I had gone in a few times before and could not get the assistance I needed.) Jeannie B. read more

Two employees in the store. Spoke to me after I looked around. The cashier never looked up. Was on his phone the entire time. I found what I needed and asked if hoses were a standard size. He said what I had would fit the two sizes printed on the package. I asked if there were several sizes of hoses, should I call home to measure it- new pool owner here. He said yes. Ok so I should measure it. That will fit it has an adapter(2sizes) I asked if there were more than two sizes of hoses. He said yes. He stayed on his phone the entire time and even while ringing me out. :( guess this won't be our pool store. read more

Thank you Jennifer at the North Torrance store. You help me keep my pool blue. We get a lot of compliments and it is all because of you. Thank you so much for your great dedication at work. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Torrance, California

Worst advice ever!! Told me I needed to buy $325 worth of pool chemicals to treat the water I brought them to test. Sold me 2 bottles of Phosfree to use both bottle over a 6 hour period. So I did what they told me to do and turned my pool into milky looking. The said don't worry you can still swim in it its just very cloudy. I want to see their kids swim in this water! I cleaned my pool filter 3 times after running my pump and vacuum 72 hours straight, it still milky. Now I have to pay Redondo Pool Supplies $100 to come clean my pool and filter. Thanks Leslie!!!!! Never ever will I shop here again. by the way the manger who sold it to me is Jessica. I think Leslie's owes me $100 for the chemicals and another $100 I have to pay to have my pool cleaned, will see if they contact me to reimburse my money. If they do I will update my review. So an update, i called the corporate office and they agreed to refund my money for the chemicals used as well as have a service person clean my pool. read more

The staff was super nice and helpful!! They even check my water for free so I don't need all those little bottles and stuff!! I got what I needed and that's it! read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Torrance, California

Jennifer at this location here is extremely knowledgeable and is always ready to guide the pool owner get your pool water ready for safe swimming session. I am very impressed with the level of details and consideration Jennifer provides and take the time to explain clearly for the customer to understand. A+ business. Jennifer represents very well Leslie's Pool Supplies. read more

We contacted Leslie's because we needed a cover and reel for our pool. They worked very hard and did a great job assembling the reel and carefully cutting the cover to fit the shape of our pool. We're glad we had them do it. read more

Recently I went to this store for some pool essentials. My daughter loves to swim and got some really cool pool accessories. She got a car that drives on water and is enjoying it on land and water. Jennifer the store manager was really help especially when my child was rather excited in the store. I appreciate her patience and kindness during my shopping experience. Look forward to shopping again soon. read more

I was in need of a stronger filter pump for our above ground swimming pool. It's really hard getting one as prices have skyrocketed in all filter pumps. I called the store and Jennifer was nice enough to help with getting one. When I arrived at the store we tested my water and she gave me a thorough explanation on how to balance my pool. I'm so happy that I didn't have to pay an over the top price for a filter pump and I got new knowledge on keeping a pool as I'm a newbie. Thanks Jennifer!! read more

Jessica is absolutely fantastic! She went above and beyond great customer service. She checked out my pool sweep unit and found the problem and told me the part was $71 and then showed me a kit from the manufacturer which replaced nearly every part except the body of the unit which was $129! She diagnosed, advised, and installed the kit at no cost! The unit now works like it was new! Crystal is the other awesome person working in the store. She helped me find the items I needed and assisted Jessica with contacting Customer Service to get my rewards re-instated allowing me to save $110 from my purchases. I highly recommend Leslie's and especially the North Torrance store on 190th St. read more

We had an appointment set Monday for a filter cleaning. I took the day off as they were scheduled to be here between 12:00-5:00. I never received a call or voicemail that they would be later. At 6:45pm a man RUNS and throws a note on my porch. "Sorry we missed you" and the arrival time was 6:15. No knock, anything. Not to mention, he lied about the arrival time. What a waste of time. Plus, when I followed up with the company the man who dropped the note off reported to the company that the service was completed. So I was set to be charged. Don't deal with this company or their workers Russ Moon. read more

Jennifer was awesome and amazing with her water testing and her energy is amazing!!!!

I love this store!!! Both the manager Jennifer and the assistant manager Ronald are so nice and helpful anytime I visit.

Gave me a 4 hour window...two different times. And couldn't make it in either of those 4 hour time frames. Rude on the phone. There are plenty of other companies to use... read more

The goto spot to get the cleaning essientials for any type of pool. Plus the do test the water for free and can inform what is needed to clean the pool which beats trying to figure out what to use to clean the pool. The employee was very helpful and knowlegable. read more

Crystal who works there is an absolute superstar. I dropped by on Saturday with a broken pool vac, she took it apart put the new part in for me like an absolute professional then told me it was the first one she'd done, she was just brilliant all done with a beautiful smile, she couldn't have been more courteous and helpful, highly recommend this store if just for Crystal and Mr. Leslie she needs a bonus, she's great! read more

The worst experience ever. Stop selling Hayward parts under the guise of authentic parts. Only go there if you want to purchase chemicals and a bluetooth audio speaker you will never use. I support local business when they know what they are talking about and deliver said services. Buying the correct product on Amazon for half the price. read more

Not sure what happen to my previous review, but I just want to say again how amazing Jessica is! She is so knowledgeable and tries her best to help me with my problems. I shop there because of her! read more