We bought our Jacuzzi 12 years ago, from MV Spas. Chad and Stevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie. read more

We had them do warranty work on the heater. It took two months to get that done and they made a leak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone. read more

After staying at a rental during remodeling, we fell in with the spa across the street. This planted the seed for a backyard project built around a spa. We considered gunite, but that solution was as expensive as a pool, which we didn't want. Our contractor recommended a Bullfrog spa from Mission Valley Spas. We worked closely with Deren and Diane to describe what we wanted: a sunken spa (knee high), without molded seating, large enough to hold 4-6 people comfortably. They showed us the Bullfrog STIL7, which was perfect. Deren worked with us to address all our questions, including electric usage, music, customizable jet packs, vault requirements, and delivery via a crane. They then scheduled a session at the store to test drive the spa and determine which jet packs we wanted. This was 6-9 months prior to the actual delivery, due to permitting, building of the sunken vault, and getting electric run to the area. Through all this, Deren and Diane patiently answered all our questions and worked with the contractors to get it properly installed. They also set us up with a weekly cleaning company. After installation, they worked with us to fill it, and then came out to help us set up the system and demostrate it. Later, when one of the jet packs malfunctioned, they immediately came out and replaced it. Deren and Diane were friendly and helpful, and we are thrilled with our new spa. I highly recommend them and Mission Valley Spas. read more

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We had spent almost a year, deciding on what type of spa we wanted and decided to get a Bullfrog spa. We worked with Diane and she was absolutely wonderful and helping us select the spa and having it delivered. Their communication is excellent. They are not pushy whatsoever and we love our spa. I highly recommend Mission Valley Spas. read more

We just had Chad & Stevie fix a leak on our above ground Spa. They arrived and got right to work, diagnosed and addressed the problem right away. They could have told me I needed to replace a part but they were very honest and said let's try this first to see if that works and to my surprise they're suggestion and fix indeed took care of the problem. I was charged for the service call and they fixed the issue without having to do anything major. What a relief and it's very refreshing to run into honest and trustworthy companies/workers. I would highly recommend this service team if you have any issues with any of your pool or spa equipment. Finding honest people who do honest work and do it efficiently and effectively is even more of a rarity these days! Thank you so much for your help today Chad & Stevie we really appreciate your work! read more

Mission Valley Spas - Pool & Hot Tub Service Near Me - Lake Forest, California

My brand new R7 Bullfrog hot tub was delivered last week. It's been almost 20 years since I've had a hot tub in our backyard. And this Bullfrog Spa has got to be the best out there. I researched several different tubs. It didn't take me long to decide on the Bullfrog. I would say the biggest reason is the JetPaks. You get to choose from 17 different interchangeable JetPaks. I also learned that the Bullfrog construction materials, engineering, and methods are far superior to other tubs. Plus, Bullfrog is manufactured right here in US. Once I figured out Bullfrog was the tub I wanted, I contacted Alan at Mission Valley Spas. At first we emailed back and forth. Alan answered all my questions. He then invited me to a wet test. I would recommend never to buy any tub without a wet test. Once I got into the Bullfrog tub I was hooked. Alan didn't need to do anything else. However, he kept helping me by showing me which JetPaks were the most popular and showing me how to combine Jetpaks so, as a set, they complement each other by massaging a different part of the body. He continued to show me the different tub colors and exterior colors. He was never pushy or up-sell me to a more expensive spa. After the wet test I even had to ask him if he wanted to money for the down payment. Finally he gave me a name of an electrician I could use as well as the person that would be delivering the spa. Tayler from Moore Spas was the delivery service that Mission Valley Spas use to deliver the tubs. His communication and details in delivering the tub was fantastic. He told me early on there was a back log of spas to delivery. He gave me a date and time window it would be delivered. We texted a few days before delivery and he also let me know exactly when he was headed over. He slid the tub right into our backyard without a hitch. Tayler also answered my late night texts after the spa was hooked up. The service from Moore Spas was awesome. Alan recommend Rick Carrillo, electrician, to hook up the spa. The first time Rick came out was to check everything out. He noticed that the current wires to the spa were too short. He found and economical and safe way to get our spa hooked up. I was super happy with everything Rick did. He also answered some of my late night texts when I was starting everything up. Still not wanting to bug the electrician and delivery guy late into the night I still had more questions regarding the start-up and chemicals. Alan also answered texts from me after 10pm that night. A couple days later, I had more questions. Alan drove over to our house and walked me through all the settings of the spa and chemicals. The whole experience from Mission Valley Spas was fantastic. I would recommend to anyone looking to buy a hot tub is to do your research and then give Mission Valley Spas a call. I cannot say how impressed I was with the whole experience from start to finish. read more

Mission Valley Spas - Bullfrog R7 just filled - Pool & Hot Tub Service Near Me - Lake Forest, California

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This company provides the best work on every single level! Sales is educational not pushy, set up was clean and timely! We Love our bullfrog Jacuzzi it's the best I specially love that it's in the ground and build a vault around it very modern sleek and very quiet. The team at Mission Valley spas is amazing from start to finish! The owner is the best too! He's Been doing this for many years! We worked with Mike Kinney who is the contractor for the vault around the Jacuzzi his number is 949-310-0289 the best and i've known Mike for over 30 years! Got city and HOA approvals with no problems! We are so happy Thank you again!!!!!!!! read more

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Well have to say I research anything we buy for months before purchasing. After extensive research on brands, stores etc i found bullfrog spas and the local dealer MV spas. From the moment I sent inquiry I got a reply that was so professional, informative and pleasant I had to go meet with these people. We walked into many other spa places to sales people that hardly knew anything about the hundreds of spas they sold and just wanted to make the sale. SO different here. Iris was No pressure just informational and kind. Alan the owner came over to introduce himself and say hi, again no pressure. Even Rick the electrician, Taylor the delivery guy were all professional, on time and courteous! We even walked into a brand new place that opened and nobody even said hi for many minutes of walking around the showroom. No Thanks! We left with no info. So glad we found MV spas. You will love them! read more

Mike is the Man He did a wonderful job of repair work on our jacuzzi. I would recommend him to anyone!! read more

I had the best experience with Mission Valley Spas! Spent weeks researching Spas and dealers and visited several stores. I live in San Diego county and wanted a Bullfrog spa but my local San Marcos dealer was giving me the run-around. I decided to look at MVS in Orange County. I never even had to visit the store because when I called Danielle, she answered all of my questions --she had expert knowledge -- and she hooked me up with a great deal, and she even expedited my delivery so I could have my spa the day before Thanksgiving. Taylor was awesome with delivery and set-up. Excellent communication and follow through. Great job, Mission Valley Spas. read more

After dealing with Mission Valley Spas for months We can say that we will not do business with them. Every time we talked to them, they change the price and didn't keep their word. They told us the price one day and when we called to order the spa, they would not honor the price we agreed on. They seem to make it up as they go. Also, the ONLY contractor they work with is David Ventura. He is horrible. Long story short, Mission Valley Spas is not the place to buy your spa and David Ventura is not the contractor to use. Do your research and find a place that is reputable. read more

Thank you for all your help, Alan ... we are loving our new spa We would highly recommend Bullfrog spas, easy to set up and easy to maintain! read more

Mission Valley Spas - Pool & Hot Tub Service Near Me - Lake Forest, California

I had the pleasure of buying a spa from these guys and had the best experience. I ordered the bill frog A8 largest spa. It was delivered right when they said it was. I had them refer me to a contractor Dave Ventura that they use on a regular basis that is very familiar with the spas and creating a perfect feeling of an in ground spa even though they are portable and that was the look I was going for. The contractor was very honest finished the job exactly when he said he would and we couldn't be more please with the whole job. He even put in a ungrounds trampoline for us that was done perfSee for yourself at the photos of what he did and I would recommend them both in a heartbeat. See photos attached. read more

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I just wanna let you know the after sales service in this company appears to be horrible I waited to gay for my spot to be delivered he was 2 1/2 hours away the pump didn't work and he left my electrician was standing there not doing what to do I'm very concerned at lack of communication from the sales person to the service install coordinator so just be aware after sales service very very suspect All is ok Allen sales dept handled this issues and tonight we enjoy our spa! Thanks Allen! read more

Great spa buying, and installation experience. We recently had our Bullfrog spa installed by Taylor. He and his associate did a fantastic job and was very professional, helpful and informative. Iris and everyone else I dealt with in the retail location and on the phone were as helpful as it gets, offered great suggestions and information, all without any pressure to close the sale. A week or so after the custom spa was ordered and a mid July installation scheduled, I get a call that they can get it done well ahead of schedule during the 3rd week of June. Another highlight of the transaction. Our location required a crane to navigate between trees, walls, the house and an overhead wire. This was done quickly, skilfully, and was great fun to watch. Mission Valley gets a big two thumbs up and if your on the fence, get off and get over to Mission Valley Spa. They will exceed your expectations. read more

I just purchased a Jacuzzi hot tub from these guys and they are legit in every way. When you purchase something the price of a used car, you do your research if you are smart. I did. My findings just kept bringing me back to these guys. I found the model and style I wanted and shopped around, then visited Mission Valley. Famous Bill and I had a nice chat, kind of like buying a Mercedes--no need to discuss value, longevity, quality. (there are things to be careful about when buying a spa, like does the spa feel comfortable when you are in it with water? Spas are like new shoes. You must try it on and do a water test.) It was all about the price with me and Famous Bill. I told him that I had been quoted a very low number, and he went lower. He went lower and wrote it down on the brochure. He made a promise not to add any hidden costs additional charges. A while passed as I got my finances in order, came in the following year. He looked at the number he wrote on my brochure and panic struck him, "I can't sell the that model for that amount!!!" Back and forth, he wanted the sale but feared the boss's reaction. Good News! He honored the original amount, and never did add any hidden costs for anything. This place is for real. They want you as a customer for life. There prices were significantly lower than other places. They will build your spa just as you want it. They will explain every detail of the whole process. I'm super happy with the delivery, installation, quality, everything. Mission Valley is the only place in OC to buy a new spa. read more

I keep going back to Mission Valley Spas for all my hot tub needs. Mike is very helpful which was key to some of my issues lately. I thought I needed a whole new pump but Mike was able to fix it at a much lower cost. Their overall prices are very competitive as well. read more

Stay away from Mission Valley Spas if you want to work with someone who is honest, cares about their customers and wants you to have a good buying experience. Their "preferred" contractor, David Ventura, also canceled the week he was going to start the work and Alan, the owner told me I was on my own to find another contractor (in the busy summer season) and he was now going to charge me $200 for storage of the spa. The reason I selected Mission Valley Spas was because they told me they were the complete package. They had the best spas and worked with a contractor that they trusted and have used for years. Based on that I decided to move forward. Because I still needed to get HOA approval, we wrote our agreed upon price in the brochure. When I called a week later to move forward Alan would not approve the price and charged me $200 more. He then had is salesperson call me to tell me they were going to downgrade the Ozone or it would be even more. I'm sorry I had to agree to this because I wanted to enjoy the spa during the summer. Because I was using their preferred contractor, I struck the line in the agreement that they would charge me for storage of the spa. They accepted the agreement and ordered the spa. The week that they were to deliver and install the spa, their preferred contractor, David Ventura, texted me to tell me he was too busy and was backing out of the project. NOT delaying but backing out. I was in a true bind. I called the store and was told that I was on my own to find someone and they were now going to charge me $200/month for storage. Although he accepted the contract with the strikeout, Alan was going to ignore that and charge me. They would not help me find someone to install it. After explaining that according to contract law, because he accepted the agreement with the strikeout he couldn't charge me, he said that he would give me a month free. Wow, what a guy. Although the spa was delivered, I still don't have it installed or usable and Mission Valley Spa couldn't care less. I haven't heard a word from them since I made the payment. If I were you, buy your spa from anyone else besides Mission Valley Spas. Also, I've read the other bad reviews and see that Alan replies, blaming the customer. I'm sure he is going to share some lies about this review but I stand by Every word. ((( Response to Alan's response below))) Alan, Why would you say that I didn't share these concerns with you? All this was put in an email to you before the spa was delivered and we talked on the phone. You would not let me cancel even though that was my first choice. At some point you should consider how you treat your customers. Also, my current contractor told me that the pictures you have on your website are his work. You just photo shopped his logo out and claimed that David Ventura did the work. Considering David Ventura TEXTED me that he was pulling out of the work when he should have been starting, it seems like that is something he would do. Both of you have showed how unethical you are. read more

We purchased our hot tub about a year ago and we were in our backyard today, enjoying it and finally wanted to leave a review. We love our bullfrog hot tub and hired David, their suggested contractor (Ventura Masonry) to help create a look we wanted by placing the tub into the ground to make it feel built in. We had to stretch the budget a little more than we wanted, but in the end it looked amazing. Coming from growing up with a pool and having a concrete hot tub, this is light years ahead! Thank you Henry for helping us choose the right spa. read more

I just purchased my second spa from Mission Valley Spa. My first spa was a Jacuzzi purchased in 2005. I had an excellent experience with the sales and service people for over 13 years! When my spa needed to be replaced, I went straight to Mission Valley Spa. The owner Alan and his salesperson Christian were very knowledgeable and low pressure. They spent a lot of time discussing the right spa for my needs and the positioning of the spa in a vault. The service person Taylor did an excellent job of removing the old spa and installing my new Bullfrog Spa. It was delivered yesterday and I am already enjoying it so much! Thanks to everyone at Mission Valley Spa. read more

We purchased a spa from here and really like it! If you are looking for a reliable spa cleaning service, look up AMG Pool and Spa Cleaning on Yelp. They were able to bring our spa experience back with a professional cleaning that cleaned the lines and removed the gunk left by other cleaners. I would not recommend using the delivery guys affiliated with Mission to clean based on our experience. read more

5 Stars for Mission Valley Spa. Allen and Mike both made my Hot Tub buying experience great. I almost purchased a Spa at another store but loved the STIl7 model which I saw online. Allen contacted me per email after I left my contact info online . My luck - I called him and had a very nice and informative talk to him about the spa without any sales pressure. Since I really loved the information received and especially the looks of the Spa I drove by his showroom and Mike explained me all the features. The friendly, knowledgeable way without any sales pressure of Allen really impressed me and I'm happy I didn't opt for any other brand but a premium Bullfrog Spa. I could not be happier with my Spa and it's modern looks. Thanks Allen and Mike read more

Mission Valley Spas - Stil7 Bullfrog Spa - Pool & Hot Tub Service Near Me - Lake Forest, California

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Great job. Didn't quit. Very professional and explained how to operate the spa and even sent me a online manual. Great job!

I highly recommend this place to anyone looking for a spa. Allan, Bill , and Taylor gave us great service from beginning to end. They are very knowledgeable, give you honest advice, and charge you a reasonable price for their products. Even after the installation, when something broke on our Jacuzzi they stood by their word and helped orchestrate a repair of our spa. read more

Just spoke to Tayler (service expert) who told me which underwater valve to turn 90 degrees over the phone to get power flow to upper right corner of my Jacuzzi brand spa. Awesome! Jacuzzi themselves kept telling me the lines were clogged or kinked and that because of my spa being vaulted, they could not service the spa. I was living with the low pressure until I called Tayler - he called me back and diagnosed and serviced my issue over the phone. Great service from Tayler! Thanks! read more

I couldn't be more pleased with my new Bullfrog spa and the experience I had in purchasing it. From walking in the door at Mission Valley Spas, the purchase, the whole delivery process, Alan and Rachel made the whole process easy. Shout out to Tayler who delivered my spa with expertise. I had a few questions and he stayed as long as 2 hours answering them and showing me how to use the spa. Thank you Mission Valley Spas for everything!!! read more

I have worked with Alan at Mission Valley Spas for a few years and he has always been great and easy to work with. He cares for his customers and it shows. He has taken the time to both troubleshoot an issue I was having with my Jacuzzi over the phone and pull the parts so I could swing by and pick them up easily. He then followed up with a call to check in and ensure that everything was fixed correctly. Last year, when I wanted to add a hot tub at another house, I sent him photos and the layout and he spent time going through all my choices with me. He's very easy to work with and I have recommended him to several friends and neighbors. read more

We highly recommend Mission Valley Spas. Just Henry continuously helped us out. We could call him anytime and he would answer our questions. These guys are great! Got a good price and great service! read more

Mission Valley Spas - Our new spa from Mission Valley Jacuzzi - thank you Just Henry! - Pool & Hot Tub Service Near Me - Lake Forest, California

When I need service on my jaccuzi spa, Taylor is the best in town. He is very friendly and knowledgeable, we value his advice and great service. read more

Our J480 had a warranty issue at the 5 year mark and we turned in a claim. Jaccuzi was fabulous and so was our dealer. Alan and Bill were so helpful and showed us the latest and greatest of jacuzzi's. With their help we picked out the most amazing spa and just got delivery on our J495. Biggest spa ever and we love it! Taylor has been so helpful and coordinated everything because of course it had to be craned in :). Our dealings with Alan, Jaccuzi and Taylor has been A++ read more

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My experience at Mission Spa was fantastic. Working with Iris and having her follow up with me was great . Rachel was a God send because she understood my urgency to have the spa delivered by a certain date and she went out of her way to make it happen . Rachel you are awesome and they are very lucky to have you . Taylor was awesome too he delivers my spa and set it up in just the right place , he even made it look easy but I know it was hard work. RICK the Electician was good too he got my spa connected and working within 30 min. I got to use my STILL spa today for the first time and I highly recommend this to whoever needs Theropy and relaxation after a tough day . Thank you all at Mission Spa for making my buying experience a good one . read more

I called Mission to get some help with my spa chemicals and Mike was so helpful. He talked to me for a long time and never pressured me to go with a specific thing or purchase anything. Later I went into the store and he spent even more time explaining different chemistries. He has so much experience and I really learned a lot. Thanks! read more

We found Mission Valley Spas at one of our local Costco stores. My wife and I were immediately intrigued by the aesthetics and beauty of these units. We were greeted by Deren who was very courteous and professional while at Costco. Deren was thorough in explaining how their Bullfrog spas were superior and stood out from the competition. After months of researching "jacuzzis" and other spas, we were convinced and so happy to have found Mission Valley. Deren scheduled the wet test at their showroom in Lake Forest. I was amazed by the quality and technology!! Those interchangeable JetPacks are AWESOME. You can customize your Bullfrog in so many ways. We also met Alan who was wonderful and informative, and we made the deal!! Deren walked us through the process. Alan later came to our home to make sure that the spa would fit upon delivery, and recommended their electrician Rick. Rick was a pleasure, and made the necessary connections prior to install. Within a few weeks, we had our Bullfrog!! Taylor had scheduled the delivery date, and showed up on time as promised. Taylor also offered a maintenance plan moving forward. What a great team!! AWESOME Experience... we LOVE our BULLFROG!!!! Thanks Alan, Deren, Rick, Taylor and Mission Valley Spas. read more

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Thanks to Mission Valley Spas for everything so far!. We were looking for the perfect spa to fit into our backyard plans. We wanted to drop a spa down a foot and surround it with a deck. After looking around at a couple of spa places we contact Mission Valley who gave us a quote for the Jacuzzi spa over email. We liked the quote so we called them and made an appointment to come to the showroom. Alan and team walked us around looking at a couple of different version of the spa we wanted. We went through colors and discussed in detail why certain surfaces were better for our family. So we went ahead and purchased our spa that day. We also had to work with them on the delivery since we were in the middle of landscaping. Which meant Alan had to personally come to our house to inspect the distance between our gate in order to see if it could be moved in without a crane. Fortunately for us, we had clearance so we new we would not have a problem. Mission Valley also went above and beyond for us by making sure that our contractor created enough space under our deck for future spa service. Because we had explained to them that we were building a deck around it, they knew to make sure we created removable planks in case we ever needed service. Thank goodness for that because our landscape designer did not think of that when recommending the Jacuzzi. Finally, Tayler and Tad came out on the agreed upon date to deliver the spa. They are the best by the way. Since our landscaping wasn't completed yet, they left the spa and said they would come back when we were done with the build to help us learn how to maintain the spa. They never asked for any additional money for their several visits and were always courteous and on time. When they came to take me through how to work the spa, their thorough inspection noted that one of the lights was not working. Instead of making me call the manufacturer for a replacement myself, they did it for me and came back to install a new light correctly. They even came back again to attach a cover lift for us since we found that lifting the cover on and off was a bit more difficult than we had originally planned. I have nothing but good things to say about Mission Valley Spas and will recommend using them to anyone who is in-market for a spa and/or spa repair. Thanks! read more

Mission Valley Spas - Deck surrounding spa is removable for service - Pool & Hot Tub Service Near Me - Lake Forest, California

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We bought a spa from Mission Valley Spas a couple of months ago. Iris was really helpful in the store and took great care in answering all my questions. We had a awkward spot for delivery but Iris promised me it would all go smoothly and made phone calls to arrange a couple of options. Taylor arranged the delivery and it was probably one of the most stress free deliveries I've ever had. Taylor took time to make sure the spa was exactly how I wanted it and showed me a couple of ways it could go. After doing a great deal of research, I realized the most important thing in buying a spa is working with a good dealer. Mission Valley Spas have been terrific, we are so happy we picked them. And we absolutely love our spa! read more

I normally don't write reviews, but Mission Valley Spas went the extra mile to ensure a happy customer. They were in communication the entire way from presale, post sale, delivery, and install. Taylor made sure everything got up and running fast and Rick the Electrician got me in hot water quick! 6 months later and my new BullFrog spa is working perfectly! Go here for any of your home spa needs! read more

Can't say enough about the service and support...I own a "Jurrasic Jacuzzi" that's been modified by the previous homeowner in the electronics box. Crazy looking....but it worked well until the air pressure switch failed to turn the thing off....so I called in, fully expecting to pay for onsite technical support....but Alan just told me what was most likely the problem, how to confirm it and then even told me how to buy the part I needed online...saved me time and money....it's back in service and works normally...I couldn't be happier and extend my sincere gratitude to the folks at Mission Valley Spas....one day we'll replace the whole thing and Mission Valley Spas has earned my business - that's for certain! read more

Wow! Horrible customer service. Came out and gave us a quote to repair a Jacuzzi. They had been referred by the manufacturer. Never called when they said they would. Taylor (service technician) gave us a quote and never followed through. When pressed for an accurate price, he essentially hung up on my wife. Don't go to this business if service matters to you. Still have a broken spa..... read more

What a BIG dispointment had our spa for a year now and had to have a leak fixed two months after purchasing the J-LX and now its not working at all. So three plus weeks ago I called to get it fixed and was told the problem is most likely the panel and they would order one. I have had to call and text the repair guy to get status only to get a text message excuse as to why they can't come fix it. Run do not buy from these guys you will regret it if you need service. Don't know why they can't provide the so called quality service that they sell you when buying. read more

Mike has helped me a great deal over the years. Very good service. Very knowledgable. Prices are fair. You won't be disappointed.