We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

Johnny is a smart man and a good salesperson. He provided good advice and good service…read more Service Dept is excellent too. The dude who fixed my UV device was courteous to a fault and provided excellent spot on service

Johnny is an outstanding salesperson. We bought our Aspen from him about 5 years ago and he has…read morealways taken great care of us when we need supplies or have a question. 5 stars for Johnny and Zach. Highly recommend Aqua Paradise for your spa purchase. 5-Stars!

Yeah not sure the sub par reviews. Everyone I've been in there they've helped me out…read more Always have a cure for the darn yellow algae that pops up. Reasonably priced chemicals and I even had them install a gas heater for me. Unlike every time I go into Leslie's where they have no idea how to help you out. Love this place and happy to have them as a place to get my pool needs! Don't Forget about the welcome dog!!!!

I had a leak from the filter pump and removed the pump and motor from the pump housing. That was…read moreSaturday afternoon. I went to a different pool supply store. The attendant there showed no interest in my problem and without even looking, said he did not have any parts that would help. On Monday, I went to Lake Forest Spa and Pool and spoke with the owner, Jack. He took the time to listen then explained how to repair the problem and what I would need to do so. I asked him if I brought the motor to him would he be able to make the repair. He said, Yes and gave me a very reasonable quote. I returned an hour later and left the equipment with him. Two hours later he had it repaired, and charged me less than he originally quoted. I reinstalled the pump and motor and everything worked great...and no leak. Thank you Jack.

We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and…read moresmall) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

People are great. Very helpful, as an example will give a professional water test of your pool…read more Products are great especially the chlorine and muriatic acid

Honest and nice people! Maria knows her stuff. Dean is nice. No upselling like Leslie's does …read more Steve the owner is nice

Awful experience. Abandoned our pool project after shotcrete. Took our $135k and ran away. Now they…read more(Jeff and Asia) work as "designers" for Calimingo and refuse to even finish their job as owners of pool logic. Jeff's license has been suspended and he has countless lawsuits and CSLB complaints. Buyer beware.

Worst company. Everything in my yard was delayed. Spa tiles…read morehave come off. They made an mess of my sore yard gate. Missed an major light feature during construction

Swan Pools listened to our vision and exceeded all expectations. We highly recommend them to anyone…read morelooking to build a beautiful, high-quality pool!

We recently finished our backyard project with Swan Pools and couldn't be happier with the…read moreexperience. From the very beginning, Jim Eldridge made a huge impression -- he came out to our home multiple times, sat at our kitchen table, and walked us through everything with complete transparency. He even pointed out details that other companies we met with never mentioned, which really built our confidence in choosing Swan. The design they created for our space was beautiful. Our yard ended up feeling even bigger than we realized, and they did an amazing job optimizing every inch. Like with any major construction project, there were a few unexpected things that came up, but Swan handled everything with honesty and professionalism every step of the way. Beyond the pool itself, the craftsmanship stood out in every part of the project -- from the pavers to the barbecue island and the beautiful masonry work, the attention to detail was clear. We especially want to give a big shout-out to Johnny, our project manager -- we nicknamed him "Johnny on the Spot" because he was always available when we needed him. He and Juan gave us great recommendations throughout the process, helping us make small adjustments that truly made a big difference in the final result. Anytime a question or decision popped up, Johnny handled it with great communication, care, and a genuine commitment to exceeding our expectations. Annie was also incredibly helpful during the selection process -- she was so patient in helping us navigate the many tile and pebble options (and there are a lot to choose from). The whole construction stayed on track and moved along smoothly. We were lucky to have good weather, but even with that, Swan's organization and follow-through really kept everything moving on schedule. We're so grateful to their entire team for making this a smooth, exciting, and ultimately beautiful transformation of our backyard. Highly recommend!!

Highly recommend the amazing and professional service Ulises and Lochlin provided for me. Timeless…read moredesign and efficient work times. Great team to work with!

Extremely disappointing experience. I dealt with 4 project…read moremanagers ; one of them Micheal has no business acumen and continues to contradict himself and blames us. I'm extremely disappointed. Our hard earned money going to this destroyes me. This company is very aggressive about collecting payment, yet consistently under-delivers on execution. Communication is poor, follow-through is unreliable, and basic project coordination is lacking. On our project, required safety devices--which must be installed before water goes into the pool--were delayed despite being clearly discussed in advance. This caused unnecessary setbacks that should never happen with a competent operation. There is no effective project management. Tasks are not tracked properly, timelines are missed, and the client is left chasing updates instead of being informed proactively. The lack of organization and accountability is concerning for a project of this size. If you're considering this company, be aware: they will pursue payment quickly, but delivery, coordination, and standards do not match that urgency. I would strongly recommend looking elsewhere unless they make major improvements in project management and execution and professionalism use someone else.

Marcus provided high quality service at a fair price. He responded quickly and completed the work…read moreprofessionally. I highly recommended.

I had a leak in my salt cell plumbing. Marcus was able to come out that afternoon and fixed it…read moreperfectly and it looks great too. He's super knowledgeable and answered a bunch of questions I had. He even gave me some things to think about for a pool remodel we are starting soon. Awesome dude and I will use him again for sure.

Our story, like many, is that we've gone through 5 pool companies in a matter of 6 years...and, not…read moreby choice. Service Runs are bought and sold...and people move, which we completely understand. In our case, often times the owner is not necessarily the "one" coming to your home...and, after the first month or two...someone "new" shows up...or doesn't show up...depending upon (I suppose) their work ethic. Finally, in February of 2023, after the "new hire" not showing and then coming by, looking around, and leaving...we had had enough! We leaned on "Leslie's Pools" for guidance and took over managing our "Spool" on our own! And, quite frankly...things were going well...until they weren't. Between the excess rain, heat and slope full of pollen behind us...our "numbers" were getting a bit out of whack...especially our TDS's. Another neighbor reached out on our community FB page "asking" for a pool technician recommendation...and, we opted to "follow"... just out of curiosity. Low and behold, Simon's name came up...and, not only did he come with wonderful reviews, he's a member of our community, too! (HOW we did not know this...is beyond me!) I decided to text him that very same day...and 2 hours later, he was assessing our pool! That was in May...it's now almost August...and we're beyond THRILLED with not only our water quality, balanced chemicals and POSITIVE reports from Leslie's...We're also EXTREMELY grateful to Simon himself! His knowledge of pool maintenance and "balancing" chemicals on a week to week basis is INCREDIBLE! He takes his time and checks EVERYTHING...and will explain what he finds and takes his time to speak with you directly! For the first time (EVER) we feel as if someone actually CARES about what is being done...and it shows with every visit he makes! I cannot say enough about Simon Suh and Tranquil Pool & Spa... BUT...I can say...if you're looking for an EXCEPTIONAL Pool Service Provider... you will NOT be disappointed after making a call and meeting with him!

We found them through the community Facebook page and I only wish I found them earlier…read more Communication is great, very knowledgeable and their prices are reasonable. High recommend their services!!!