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    Backyards in Style

    4.4 (59 reviews)
    Open 10:00 am - 5:00 pm

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    steve s.

    A+++ Aaron was our salesperson and did a great job. We needed to replace our older jacuzzi and they helped us out and did everything like they said they would. I highly rec. The delivery crew was great and quick. The before-after pics are dramatic. Steve

    Showroom
    Mr F.

    I thought about getting a cuzzi but I was skeptical. Walked into this place and immediately felt welcomed. I was greeted and set free to roam the lot with no pressure. Saw the one I liked and began asking questions. Tim was very precise and informative. Bought a cuzz and I will frequent for cuzz cessories. A lot of options: 2, 4, 8, 10 person cuzzes. You can bring the trunks and take a dip if you want to be sure.

    Our new Hot Tub
    Eric S.

    Thank you for an amazing experience. Everything went smoothly the electrical person come out and took a look at our existing electrical and made some changes the LyftYour Spa Guys came out and installed the spa very professional and they worked very efficiently. We are very excited with our new instillation.

    Tropic Seas Spa Tropic Pool
    Henry C.

    Five stars for Backyards in Style. I purchased a Tropic Seas Spa Tropic Pool by Artesian Spas and a Covana cover and it is installed and in use. Tim and Brian of Backyards in Style are very knowledgeable of their products and provide great insight. It was a tough time to wait for our products to get shipped as Covid prevented faster delivery but this in no way is the store's fault. Brian was our salesman and he made it easy to ask questions and get informative responses for us to make a decision. They we're flexible after we signed out contract to switch our swim spa from above ground to semi ground. In addition to the swim spa, we added a Covana cover later and they made it easy. Installation was smooth and there weren't any surprises. We are pleased with our product and pleased with the service and updates we got especially with the many uncertainties that were out of their control. I plan to go to Tim and Brian for their expertise and products to maintain my swimspa. Great job!

    We went to them to have a new spa cover made for our above ground. And they told us all they needed was a model number and a year. We provided all the info they asked for and even offered measurements and pictures. And Aaron told us it was not needed. Pick up our cover and is doesn't fit properly. Too long in one corner. New straps are located on a vent. Reaches out to them to explain something went wrong and they are telling us it's all our fault for not providing proper instructions. We offered everything even to bring the old cover in to clone. And we're told by Aaron. That they didn't need that. We are 7 minutes from the store and they refuse to even come look at it. We've sent pics and videos and even though I'm able to fit my hand between the cover and spa. They claim all is fine. Plain and simple the are the middle man here. They don't make them. It's like they just buy it off Amazon or some warehouse and cross their fingers it fits. Terrible customer service. Avoid this place. Get a company that's willing to come out and fully measure your hot tub at your home.

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    Page 1 of 2

    Ask the Community - Backyards in Style

    Review Highlights - Backyards in Style

    Tim answered all our questions and more, and even gave us helpful insights on features we hadn't considered.

    Mentioned in 21 reviews

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    Hot Tub and Swim Spa Outlet - Delivery team coordinating with electrician

    Hot Tub and Swim Spa Outlet

    (56 reviews)

    Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

    We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.

    Platinum Pool Company - Beverly Hills new pool and deck

    Platinum Pool Company

    (116 reviews)

    We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and…read moresmall) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space

    Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

    Superior Pool and Spa - New pool

    Superior Pool and Spa

    (19 reviews)

    Blaine and his team seem to do a great job from what I have seen…read more They have serviced my pool for three months and it has been more than crystal clear. Blaine has been easy to work with and even identified issues with my pool as it was new construction. When I had my new pool constructed he repeated the exact instructions the pool company did without knowing it. That is usually a really good sign because neither had conflicting requests. He was able to get our system up and running and working fantastic. We are trusting him with quite an intense pool with a baja shelf, flagstone, black pebble, and flagstone caps. I am sure it is probably one of the hardest pools to keep clear and maintained and its always crystal clear. He is always pretty responsive with my texts and phone calls and really nice to deal with.

    I will let this exchange speak for itself:…read more Blaine, What you report below was never communicated to me in any way-- not via email, in person with a tech, nor in a phone call. You're stating all of this to me as if you had communicated this, which you had not. Your tone is also clearly quite rude, as in "this is not on us", which again refers to issues that you had never apprised me of. You said that you have "addressed" the issue -- but nowhere below did you actually do so. All of this is verifiable. I don't even understand what expenses exactly you're referring to since you've never told me exactly what the issues are. Moreover, you initially said that there is a lack of power and now you're saying the heater not working is due to normal wear and tear - I'm not sure how these are connected, what the diagnosis is, or what your recommendation is exactly as to next steps. All of this is documented below. This is frankly abusive and you should be aware that I'm going to post about this on Yelp and Google and anywhere else I can, such as instagram, LinkedIn where I have thousands of followers, and elsewhere. I'm going to simply copy-paste what's below and let this exchange speak for itself. Are you the owner of this company? If so, what a shame. If not, it would be in that person's best interest to contact me tomorrow. Consider my service cancelled. Sent from my iPhone On May 21, 2023, at 6:08 PM, Blaine Staffieri Hi, you contacted us May 5th 2023 for the heater not working which we have addressed. Your equipment is old and sun rotted. We can not change age or the power of natural fiberglass breakdown. All the current issues are all based on age of your equipment, weather, sun, and previous service. We retain all service records for a reason, proof of completion. I understand, you have some large expenses on your plate that need to be addressed. But, this is not on us. Natural breakdown of equipment and we can not speak on behalf of the last 15-20 years of service. Any additional questions or concerns please let me know. Thank you. On Sat, May 20, 2023 at 4:50PM wrote: Hello, I still haven't heard anything about this issue. This issue was not present before this service started; I'm not necessarily attributing the problem to your service, but I am concerned. Moreover, I am concerned that I haven't gotten any substantive update when I contacted you about this on May 5. Everything I have noted here is factual and verifiable. Please let me know what exactly you are going to do about this and by when so I can decide how to proceed with your service and if this is something I think that potential new customers should be made aware of (eg via Yelp). I am quite frustrated at this point by the lack of clarity and follow-up on your end here, which again is verifiable via this thread. Sent from my iPhone On May 12, 2023, at 5:31 PM, wrote: Hi Blaine, Was Jeremy here yesterday? I was here but didn't see him. I assume so- and was wondering about an update. Thanks, Sent from my iPhone On May 11, 2023, at 12:08 PM, wrote: Very good, thanks. Do let me know what he says. Sent from my iPhone On May 11, 2023, at 11:25 AM, Blaine Staffieri wrote: It's in Jeremy's for todays stop On Thu, May 11, 2023 at 9:18 AM wrote: Hello-- Any update? Sent from my iPhone On May 7, 2023, at 7:03 PM, wrote: That is correct ;) Sent from my iPhone On May 7, 2023, at 4:54 PM, Blaine Staffieri wrote: So the heater does not turn on? On Fri, May 5, 2023 at 10:24AM wrote: Hello, I noticed that when I turn the heater on for the spa. I know little about spas, but this is new. I was wondering if your tech could have a look at the equipment next time he's here before I look into having it fixed. For all I know, it could just be something with the settings. Thanks, Sent from my iPhone

    Custom Spas Direct - 14' swim spa

    Custom Spas Direct

    (49 reviews)

    $

    We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

    During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

    Backyards in Style - hottubandpool - Updated May 2026

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