Wow! I cannot say enough good things about Jeff with Jeff & Diana's Pool Service And Repair! He is…read morereliable, hardworking, and most importantly, an honest and sincere person! This past Saturday, we were preparing for a pool party and began to heat the pool when we noticed a bad smell. We called every pool service company in Southern California, and Jeff was one of the only ones who got back to us, even though everyone else's hours were listed as "open." Jeff asked several poignant questions beforehand, and instead of taking our money and coming out for an unnecessary service call, he let us know that the issue was beyond repair and we needed to replace the heater. I would recommend Jeff with Jeff & Diana's Pool Service And Repair for any pool or spa-related needs.

Great company. Very friendly and knowledgeable. Was willing to help in a pinch…read more Would highly recommend to anyone

I have been using OC Pool and Spa since 2001. When something breaks, I am on the phone to Steve. If…read morehe is not able to take the call immediately, he has always returned my call within an hour. He is a very pleasant man and knows his stuff about everything pool related. Steve also made me aware of a $400 SoCalGas rebate for my new heater and made it super easy for me to send the form and photos to them. I am techno challenged, so that was very helpful. The service technician who has responded my house and performed the work has always been Brain. Brian has been in the biz for 28 years. He has also forgotten more about pools and equipment than I will ever know. Brian just replaced my old heater with a new one in about an hour. The new plumbing and electrical looks awesome. He also arranged for pickup of the 24 year old monstrous metal heater. Why mess with perfection. I'm sticking with OC Pool and Spa

I initially had a very positive impression of Anthony. He was responsive and helpful, and I…read moreactually saved his number because I thought I had found someone I could rely on for future pool repairs. I was even considering switching our regular weekly pool maintenance service to his company. Unfortunately, my experience changed completely after the service visit was completed and paid for. We contacted Anthony because our pool heater was not working. Our regular pool technician had already determined that the blower had stopped working, so we purchased a new blower. We asked Anthony's company to install the replacement blower and get the heater working. Brian came out and installed the new blower. The blower now runs, but the heater still does not heat the water. Before leaving, Brian told us that the heater was working and suggested that there might be a blockage in the air-intake/exhaust system. He showed us the air-intake box and told us that when it was opened, the heater worked. We subsequently tested the heater extensively, including running it with the air-intake box open as instructed. We ran the system for approximately 30 hours, and there was no increase in the water temperature. The new blower runs, but the heater is clearly not heating the water. What disappointed me most was what happened afterward. I contacted Anthony repeatedly asking for help. I wasn't asking for anything unreasonable. I simply wanted Anthony or Brian to help us understand why the heater still wasn't working after the service call. I even offered to have them speak by phone while my regular pool technician was physically at the equipment so they could troubleshoot it together. Before the service was completed and paid for, Anthony was very responsive to my messages. Afterward, despite multiple attempts to contact him about the unresolved heater problem, I received no response. I had genuinely thought I had found a reliable company that I could use for future pool equipment repairs and possibly even our ongoing weekly pool maintenance. Unfortunately, the lack of follow-up after the service call completely changed my impression. The replacement blower is running, but the original reason we contacted them--the heater not working--remains unresolved, and I now have to hire another company to diagnose and repair it. I wish they had simply responded and helped us troubleshoot the unresolved problem.

Had one of the owners come to our property while Our pool…read morewas being replastered. He checked everything out and we had a great conversation. He assured me that they can service my pool and do the startup. I stayed in touch with all of them through the plastering phase to keep them updated on when to come out. They assured me multiple times all was well and they would be ready to go. All the other pool companies I turned away after we agreed on price. On the day of startup, they came out and he spent a ton of time on the phone in the front of my house. No update from him, he left and I get a random text that my house is out of their service area. I told them that makes no sense as we have been in touch for a few weeks and I was assured all was good. They opted to not take my pool on and told me to contact someone else. They said they wouldn't charge me for the visit like they did me a solid..i just don't get it. All I asked was for transparency and not leave me in a position to call back the other pool companies and ask for a quote. I said, since you made a mistake and it's out of your service area, can you just finish the start up you promised me and I'll find another company to do the maintenance. They said no. After a pool is replastered, it's a crucial time to ensure everything is moving in the start up phase and they almost screwed me over. It's an expensive project to replaster and none of that was taken into account on their behalf. I'm very disappointed in how this company handled my service.

Rex and his team did a great job on a difficult project to remove old stone and replace deco-seal…read morearound the perimeter of the pool. Would definitely recommend!

Gabe and his team were great to work with. They helped us design a great pool and patio in our…read morelimited space. Throughout our project-Gabe always was communicating with us and I've never meet a contractor who is always available. Also he and his team were always ready to adjust with any last minute changes we requested. I highly recommend Gabe and his team for thoroughness, communication, value, and honesty.

Highly recommend Gabriel and his company! I can't say enough good things about Gabriel. I'm in the…read morereal estate industry, so I have very high standards when it comes to contractors, and if you've ever worked with contractors before, you know how flaky and unreliable many of them can be. Unfortunately, that was exactly my experience with the first contractor I hired. He failed to deliver, did not meet expectations, and ultimately left the job unfinished. That's when Gabriel truly came to the rescue. From the moment he stepped in, he was professional, patient, and incredibly thorough. I was beyond frustrated at that point, and Gabriel handled everything with calm, understanding, and professionalism. He listened, delivered exactly what he promised, and met my standards perfectly. The final result was absolutely beautiful. My backyard turned out amazing, and I constantly get compliments on it. On top of that, Gabriel went above and beyond by referring me to a designer who helped with the flooring. I was originally planning on pavers, but thanks to his guidance and referrals, we switched to tile, and it was the best decision. Even a year later (yes, I'm very overdue writing this review), Gabriel is still in touch. He recently helped us fix a pump that hadn't been replaced, and once again, he was responsive, helpful, and on top of everything. What I appreciate most is that he doesn't disappear on you. He stands behind his work and continues to support his clients long after the job is done. If you're looking for someone reliable, skilled, patient, and truly committed to quality work, I highly, highly recommend Gabriel. You won't regret it.

I have an above ground Jacuzzi that I needed help to get up and going again. Joe came out and…read morehelped me set up the chemicals and also showed me how to use the switches. Joe also set me up with a weekly cleaning for $60.00. A couple weeks went by and my jacuzzi was leaking. Joe referred me to someone in the business to fix it. I decided not to fix it and Joe said I didn't have to pay him for the two times he came out to service the jacuzzi. Joe went above and beyond and is up front about what's going on with your situation. . Great customer service!!

First things first, I'm glad I did not listen to a few of these reviews because I finally found my…read moreforever pool service provider! OC Pools EXCEEDED ALL my expectations! If I could give them 100 STARS, I would. Upon meeting Joe, he took me through everything that had been suggested by my other 4 pool service providers, except he told me what the importance level was of each and OUTBID ALL others by at least 50%!!!!! Finally, a pool service company that is honest, more than fair pricing, and with exceptional customer service!!!! Thank you JOE and OC POOLS!!! My pool has never looked so good

Quality, competitive and on point. Easy 5 stars…read more Answers the call, great customer service and knowledgeable

Great communication, best price out of all quotes I received…read more Now we can enjoy our summer

I have been a happy customer for a couple of years. This is my review of their "service" from Feb…read more 2026 - Aug. 2026 2/3/2026 Filters cleaned 2/17/2026 Pool time fixed 4/27/2026 Spa timer pin fell 7 pm 5/30/2026 Spa timer pin fell 6:30pm 6/18/2026 the pool is going on at 10:30 am 6/19/2026 I asked Diego to reset the pool to 9 am 6/20/2026 Pool ends at 2:50 / Spa is on at 9am. The pin was changed to 2 pm 6/23/2026 Diego changed the time FORWARD - right on front of me 6/242026 Diego fixed the time. i learned how to set the timer 6/30/2026 Black Aglae complaint. Request to begin taking pictures of timers at end of every visit. CWS started with a cooper treatment pool 8:20 - 2:20 / Spa 3:30 - 4:30 Began babysitting Diego 07/21/2026 Diego is showing up around 2pm. 07/28/2026 Diego is showing up around 2pm His window has been from 9 - 11 am for over a year - no communication of a time change 07/31/2026 I had the water tested at Leslies and it came back with 50% quality score. the water chemistry is all out of whack. Phosphates at 1339 TDS at 3600 I essentially asked CWS what i am paying them for 8/4/2026 in an effort to correct the water quality, CWS gave the pool a phosphate treatment using Orenda PR-10000 phosphate remover. We agreed that I would call when the pool is clear and they would clean the filters. 8/7/2026 I called CWS to schedule filter cleaning on 8/12/2026 8/11/2026 Regular weekly maintenance with Diego. 8/11/2026 CWS called after weekly maintenance visit to reschedule filter cleaning for later in the week. He "didnt know why" he was scheduled for a bigger job. 8/12/2026 I had the filters cleaned by a different company. I got lucky. This company said that CWS knew exactly what they were doing and that delaying the filter cleaning would have caused the filter to crack; damaging my property. And here is what a crack in the DE filter means: When a diatomaceous earth pool filter cracks from pressure, it either means an internal part (like plastic manifold) has split, causing DE powder to blow back into the pool or the external outer tank has ruptured, which creates an extreme safety hazard by spraying water or violently bursting. To CWS's credit as of Aug. 17, 2026: phosphates are 471 (1339 on July 31) TDS n/a (3600 on July 31) As of Aug 12, 2026, The water is circulating like a champ now compared to what it was PRIOR to the phosphate treatment! In hindsight I believe that Diego was using something he calls "soap" after he's cleaned the pool and this"soap" gets smaller particles in the middle easier to collect. This soap doesnt bubble, it is mystery soap that I never saw him use last summer. Soap also does a great job of clogging the grids in the filter. And, if the pH or alkalinity is off, that also helps to clog up the filter. These and I'm sure there are other factors I am unaware of, that have contributed to crappy water circulation. CWS seems to have had a plan to create an environment where the water wasnt circulating well, then reduce needed chemicals, creating the algae issue. After a month of copper algaecide treatment (because I bitched about it), they killed the bloom, though the dead bloom is still on the sides of the pool and looks like shit. From the algae bloom to the delay in cleaning the filter, that is 2nd attempt to 1) damage my property, 2) breach of contract, 3) negligence / shirking their professional responsibilities in about 45 days. I am still wondering why I allowed CWS to clean the filters in February when historically, CWS has always cleaned them late May / Early June. Something happened in having the filters cleaned in February that contributed to all of this. I had another pool company look at my pool, and the first thing they said was the pH is too high, and they were right because I had the water tested at Leslies. None of this is rocket science, CWS knew exactly what they were doing. They were purposefully shirking their professional responsibilities. This is my awesome experience from Feb - Aug of 2026 with CWS. All this for a whopping $250.00 a month! The kicker of it is, I have been with this company since mid 2024, so almost 2 years now with zero issues. Something has changed in their decision making and transparency over the last 7 months that has spoiled their 1) overall service, 2) my trust in their ability, 3) my confidence in them moving forward.

CES Pool Services is a great pool service and repair company. Craig is conscientious and truly…read morecares about his customers and their concerns. CWS replaced our former pool service company after we had a complete pool remodel. I can say the difference between our former pool service and CWS is a world of difference. They are able to handle any issues that arise with professionalism. You will not be disappointed with CWS. I recommend them if you want great service at a fair price for the service and expertise they provide.

Matt is the best! Reliable...every week hes here. He has an automated billing service. If he cant…read morecome which is rare he will notify his clients. He keeps the pool spotless. Hes been servicing us for over a year. Hes available by text with questions. The best pool service for sure! You wont be disappointed!

I have had the pleasure to have Phil take care of our pool for a little over 7 years now. He has…read moretaken our thrashed pool from nasty to super clean and amazing. Over the years we have had it re-plastered and upgraded the equipment. There has never been a time where we couldn't just go outside and jump in the pool and enjoy ourselves. He has gone above and beyond for us. I recommend his service any and every time someone asks me about how I keep our pool so wonderful.