We purchased our spa about 10 years ago and found that we needed some service. We called Coastal…read moreSpa & Patio and explained the situation to them and they had one of their techs come out and check out our issue. Justin arrived on time and was very thorough in giving us his recommendations and an estimate for repairs and we ended up signing the service agreement with him on the spot. Justin was very thorough and polite and had great communication skills and addressed all of our concerns. He made 3 trips back to the job to make sure everything we had requested met our satisfaction. The price came in less than we expected and now we are back enjoying our swim spa for the summertime. I'm impressed with their after-sale service pledge for the products that they sell, that's rare in today's marketplace but this company has been doing business for many years and I think the key to their success has been they have a good product and they represent it well even after the sale.

Invested in a single person, full spectrum sauna. It fit my space and budget. It is really well…read moreconstructed and simply attractive. It heats up quickly and I REALLY feel like a Million bucks after use. My recuperation from workouts has improved. My skin looks really nice. My joints seem to have improved range of motion. I stay in for about 40 minutes, as it heats up to around 138°. Cool to cold shower after and I feel like a 6 yr old kid after getting out of a swimming pool! I'm 75 yrs old (but, a fit athlete). Best addition to my wellness program!!! Highly recommend! Also re commend working with the Rep Ali Obiedo. Very efficient, charming and responsive. Made the process very comfortable!

The best pool store in Tucson!…read more Well managed store always clean and organized. Excellent service I have never had a problem with this store. Everyone is very knowledgeable. It's the only pool store that I'll ever use.

Super helpful and friendly staff! Great location too. Staff very knowledgeable and eager to give…read moreadvice on how to get the most life out of your part replacements.

They determined we needed to have the pool fully drained. So we did. The individual who drained the…read morepool let the water hose run out along the backside of our hill, and if I had not caught it, would have caused a full landslide and potentially ruined our entire home and pool. One of their employees came out a day late (not uncommon) and was obviously under the influence of marijuana, which we reported to the owner. Kyle did state he would address that employee. It was just very frustrating. The few times they came out to clean the pool, they did not actually clean the pool. Additionally, they said they would be out on a specific day each week (so we had to make sure the pool safety net was removed the evening prior) they were always either a no-show or a day late. We kept having to remove and place the safety net back on the pool daily, even when we weren't using the pool! We are definitely leaving this service after trying to stay with them and work out all the issues over 4-5 months. Never again.

Stay away and find another provider. I hired Noble's after doing a backyard remodel and seeing…read moretheir name on a list of Jandy approved vendors. I had them for 10-months and they started well and then the quality of service deteriorated greatly. After three months, I got a bad case of Algae which was caused by the Tech not putting the Chlorine tabs in the cartridge. Then service got worse. For a 17,000 gallon pool and attached spa, the Tech was spending 8-minutes on-site, which was validated by security cameras. For April 2018, the Tech that was servicing the pool only did so on one occasion and either didn't show or put a note in the mailbox for a random reason why he couldn't do it that day. After the third time, I called and ended the agreement. This was again validated with the security cameras and the condition of the pool skimmer basket (see attached picture) Now, Noble is trying to charge me for a full month of service. Trying to do the right thing, I contacted their office, explained the situation and then paid a pro-rated amount equal to the service performed (25%). Today, I received a bill for the balance of the work not performed. // Update // Thank you Kyle for acknowledging the pro-rated payment and glad to know it was a system issue and not ignoring it which I had believed since no one contacted me or returned the message I had left. In terms of the algae bloom, it happened in June 2017. The pool was finished in May 2017 and not servicing the pool with the proper chlorine was the contributing factor. In terms of the dog bite, I find that rather interesting. My two dogs are small, less than 14 pounds, and can't put a tennis ball in their mouth. The person servicing the pool made this claim and told me that one of our dogs bit his calf only after two weeks addressing showing up for a couple of minutes each time and one call to your office. Also, my wife works from home, so if they were out and he was concerned, rather than not doing his job, it would have been nice if he knocked on the door and told her that he was here to clean the pool. I think that my response(s) have been rather detailed; however, please call me if you'd like to discuss. I don't want this review to be considered as a disgruntled customer, I'm not, it's truthful and without emotion. I've found a company that I'm pleased with and is providing the service that I had hope for. I hope that you can learn from this and improve your business.

We these fine folks out to home to get our SwimSpa back on track. They are knowledgeable,…read moreprofessional, thorough, and nice fun folks to have come help you out. They were timely and didn't leave until they did everything in their power to successfully give the SwimSpa at our place an awesome fresh start! So stoked! Ask them all the things too, they really help with DIY spa care skills and knowledge.

Trying to save money on a repair and thankful for the reviews on here. Glad it didn't work out as…read morethey never returned my call!

Backyards in Style is the BEST! Very courteous and thorough. They were able to meet all our needs…read moreat a fair price.

I can't say enough great things about Backyard in Style. I have been shopping for a hot tub for…read moreabout 6 months and I have visited just about every store that sells hot tubs from Corona to Marina Del Rey. I kept coming back to Backyard in Style with more questions, and they were always patient and helpful. They were never pushy or salesy. They took the time to listen and offer recommendations. I even brought my young kids along one day, and despite them running around and touching everything, the team stayed calm, friendly, and supportive. In the end, I went with the Sundance Chelsee. Its larger size, superior construction, incredible jet performance, and unmatched filtration/sanitization system sealed the deal. They also worked within my budget and arranged delivery quickly. Tim and Randy are genuinely amazing people. They are honest, helpful, and truly focused on helping you make the best decision for your needs. I will definitely be back to purchase a custom BBQ in the near future, and I've already recommended them to several friends.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

Bought a Jacuzzi spa from this place of business years ago. Spa has been good. Not good is the…read morerepair person that this business contracts with. Chad Taylor, owner / operator of two businesses, "Cali Spa" and "Chads Spa and Pool Services". It's beyond me why any reputable spa store would do business with someone like Chad. Read the many reviews for yourself on Chad and his operation. Mission Valley Spas were of zero help when I contacted them regarding his unethical practices (taking money up front then ghosting you). If you are in the market for a spa, I would recommend steering clear of Mission Valley Spas just for this reason if no other.

Jesse runs the most efficient pool maintenance business. Because we have dogs he always texts to…read morelet us know so we can make sure we locked the dogs in. He is both reliable and flexible.

From the owner: Choose SaniSwim for top-notch pool care, personally managed by me, the owner. I'm an expert in…read morekeeping your pool water clean all year round, so you and your family can enjoy it to the fullest while making sure your pool equipment lasts longer. With SaniSwim, you won't have to worry about inexperienced or careless workers in your backyard. I'm here to provide a reliable, friendly, and professional service, building a lasting relationship with you and your family. Contact SaniSwim today for a hassle-free experience where your satisfaction and your pool's health are my main priorities.