After careful review my wife and decided on Master spa model TS 8-2. It has met all our needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it. read more

Master Spas - Hot Tub & Pool Near Me - Brea, California

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I had the pleasure working with Trina, she helped our family get a swim spa and I couldn't ask for a better experience. I had so many questions and she helped out wonderfully! I would highly recommend the Brea store. read more

What a great experience!! I went in with my wife to purchase a spa and not only did we get exactly what we wanted for the price we wanted to pay but the sales team and especially Trina was amazing to work with , made us feel comfortable and her customer service was 10 out of 10. read more

Hello Benjamin- This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot read more

We paid in full for a hot tub and were promised on the contract that they would remove the old hot tub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount. read more

Master Spas - Contract - Hot Tub & Pool Near Me - Brea, California

Ben made our hot tub buying experience as smooth and positive as can be. He is truly an expert on these machines and has a friendly attitude that made the whole process enjoyable. We ended up purchasing an H2X swim spa from Ben, which has been an excellent addition to our home. He is an advocate for his customers, and goes above and beyond on every interaction - from product education, through delivery coordination, and even warranty support (only had some minor issues on wearable items). Thank you Ben, and thank you Hot Tub & Swim Spa Outlet! read more

Buyer beware! Stay away! This place is a scam! Do not fall for the fairground show sales ! They are overpriced at minimum $2500 in all of their products! 100% !! When in the showroom they will fictitiously quote you a price inflated a few thousand dollars! Shop around ! Ask the sales person about other brands to test their hot tub and swim spa knowledge. ASK MANYY QUESTIONS about the functions and buttons to their hot tubs or swim spas! All they TRULY care about is to get money from you and there is NO refunds ! Good luck! read more

BUYER BEWARE! Avoid this spa seller at all costs! My experience was nothing short of a nightmare. Justin (salesperson) was a different person pre-sale to post-sale. Expect whatever it takes to get you to purchase their spa but know, it's all an act of manipulation singularly aimed at financial gain. Worse, it appears to be their business model, as the owner is equally complicit. This business does NOT care about the customer. Sign a contract and find out or heed my advice and run! Most importantly, do NOT utilize Justin's referral to Nick Jones with CA Coast Construction for spa installation. Nick is completely unreliable, does shotty work, and ultimately ran off with my money. During the course of my project, he lost his license for at least a month due to related concerns from other clients. When I reached out to Justin and the company to inform them of the various issues with their exclusive contractor referral, they took zero accountability. Justin heartlessly told me I should have done better research and it's not his problem. The owner refused to talk to me at all. He allegedly "looked into the matter" by "consulting" Nick and determining it wasn't an issue. According to my understanding, they continued to refer additional customers to Nick following this event. Meanwhile, I bought a spa in July and continue to have a giant hole in December (see picture). The parent company (in MN) was equally unhelpful. This company clearly prioritizes profit over ethics, Spare yourself the stress and find a seller with integrity. read more

Master Spas - Giant hole where spa is supposed to be but isn't due to their referral to a bad contractor (Nick Jones). - Hot Tub & Pool Near Me - Brea, California

This was our first time shopping for a hot tub. James did such a good job that we ended up purchasing the same day. We got a great product, great price and the phone number to our salesperson who offered to be there for us should we need him. Thank you James! read more

James was my sales person and totally knew everything about the spa and he was so great that I bought it over the phone. I was very happy with him because he allowed me to contact him whenever I felt like and he would answer all my questions . Once I receive my spa, I called JAMES and he told me to give Ben a call and Ben went over all the chemicals. He stayed on the phone with me and helped me put them in my spa and I was able to use my spa the very next day. read more

The Master Spa purchased from Brea is the poorest outdoor construction of any spa. I bought into the outlet claim. We've had rodent chew through the low voltage cables because the whole base is not rodent proof. Jacuzzi, bullfrog and others are manufactured to keep rodents out. The total damage has exceeded $1K and my attempt to make rodent proof is difficult because the construction is subpar to start. Buy another manufacturer and take apart the spa when looking at spas and look for access points. Buy a quality constructed rodent proof spa to start and you won't be surprised by shut downs, repairs, and costs. read more

After my first visit to the shop in Brea and working with Ben Nable, I was pretty confident Hot Tub & Swim Spa Outlet would be the place I made my purchase. I ended up buying an MPL 850 hot tub and I'm super happy with my choice. This unit was part of a large backyard remodel that required a lot of patience and expertise on everyone's part to get the install completed correctly. Thanks to Ben's patience and thorough knowledge of the hardware he sells, everything went perfectly from beginning to end. If you're interested in a Master Spas hot tub and you live anywhere from Los Angeles all the way out to the Inland Empire (me), you need to speak with Ben and his team at Hot Tub & Swim Spa Outlet in Brea. read more

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I am writing this review to formally express my deep concern and frustration regarding a recent experience with your store, specifically related to the purchase of a Balance 8 spa on April 7, 2025. During my visit, I was assisted by Trina, assistant manager, who confirmed that the spa's depth was 38 inches--a key factor in my decision to purchase. This measurement was explicitly stated on the contract, which both Trina and I signed. Based on that documentation and her assurance, I proceeded with the purchase. The spa was delivered to my property on April 28. Believing everything was as agreed, I had an electrician complete the setup on May 10, and we used it for the first time on May 11. It quickly became apparent that the depth did not match what I was sold. I measured the spa and confirmed it was not 38 inches deep as stated in the contract. On May 12, I emailed the company with no response. I followed up with a call on May 13 and left a voicemail. After no reply, I called again on May 16 and left a message for Trina. That same day, I finally reached someone--Alex, who I understand is one of the business owners. Unfortunately, the interaction was extremely disappointing. Alex was dismissive and unprofessional, stating I should have done "more research," despite the written and verbal assurances made by the staff. Alex later emailed me with an offer for me to pay an additional $5,000 for the Balance 9 model or swap for the 8ft Twilight model at the same price I had already paid. I replied confirming I would accept the Twilight spa. On May 20, I received an email walking back that offer, stating an even exchange was never intended. I then called again to discuss the situation, and the conversation was once again unproductive and difficult due to poor communication. I was repeatedly talked over, and eventually Alex offered only a few filters as compensation--an offer that does not come close to addressing the value discrepancy between what was sold and what was delivered. Keep in mind in the United States most product sales are governed by Article 2 of the Uniform Commercial Code. The contract that was signed constitutes as legally binding. This company should really think about who they have running it and working for it. This experience has been incredibly frustrating, and I am shocked at the lack of accountability and customer service throughout this process. read more

Not a great experience. The site shows they have professional installation and various other services to make your spa ownership a breeze. I've purchased a MasterSpa hot tub before and they did to the install. Apparently not this time. Delivery guy was a real peach too. Prepare for all of your trashcans to be filled and just a rude experience. read more

BEWARE: FALSE PROMISES & LIES & THEY NEVER REPLY IN WRITING. I bought a legend hot tub with salt water system from this dealership in May. The hot tub was delivered in June 2025. I filled it with the required chemicals and used it for four days only to find out that it wasn't a salt system and was unable to convert the salt to chlorine which meant I had used the spa for 4 days without any protection. Needless to say after days of aggravation and loss of time, the dealership realized they sent me the wrong spa and picked this one up on July 14. I have continually asked for a refund in writing, but these people call me on the phone instead making up all sorts of lame excuses. Obviously they don't want to give me my money back which amounts to nearly $16,000. they have not put anything in writing either which leaves me very skeptical. They are unprofessional, not trustworthy and lack quality control & quality management. This company clearly prioritizes profit over ethics, Spare yourself the stress and find a seller with integrity. read more

This review is so overdue and I feel awful not posting it sooner!!!! Being an overweight single parent school teacher with an active football teen sports player life can be hectic, but I broke down and purchased a swim spa after researching top of the line models for my 3 bedroom house. I was so excited for their 4th of July sale and waited patiently for the good to come and it did! I told myself if I was going to get one in this lifetime knowing how my aging body needed all the bells and whistles and how much my joints love me working out in the water, I was just going to go for it. Two spinal surgeries, one rotator cuff surgery, and two arthritis clean up knee surgeries, I have no choice but to get my workout on in the water. So, I did! I purchased the Michael Phelps Momentum Signature spa! I made the trek from Moorpark with my son and elderly folks and I made sure to call to see if someone was going to be there and the kindest voice answered and told me to come on down and that she would definitely be there when we got there! When we arrived my sister-in-law, niece, and nephews who all live in Yorba Linda stopped by to cheer me on as we all made our way in and met with Trina. SHE WAS AWESOME! She encouraged us to bring a bathing suit to try the spa and we sure did (my son did) and he LOVED IT! The power of the propeller system is like nothing else--super quiet and super powerful! The sound is like the quietest boat with a hand engine cruising on the lake. There's just no way to explain it! We definitely wanted two different temperatures in the spa...one to work out in and the other to relax sore muscles. We loved all the models, but there's no comparing all the premium details of the MP Signature Spa. It was on display at the time and it grips you from the minute you walk in...we got the deal of the century. Trina made it too easy, truly! She and the manufacturer kept me abreast of every step of the construction, patio preparation, slab concrete referral, delivery, and explanations for my electrician. She knew I was a serious buyer but needed help in which model was the right one for us. We weighed out all the pros, cons, concerns and she was SO PATIENT with all my questions. We were past the closing hour deliberating and she was very understanding about all my concerns and my family's hesitation. Trina made magic happen for us! Truly. If Hot Tub And Swim Spa reads this, please forgive me for not posting this last year! I "drowned" this last school year (pun intended) and it was tough to find the time to sit and write this. All I know is I finally got around to reading all the material from water care to the exercises and realized just how fun it's going to be when I come home from stressful days and what an enjoyable summer I can have every year! We all LOVE this spa, from my elderly folks and their exercises to my son's strengthening workouts to my girls' spa nights! We're waiting on our contractor for a wrap around deck like the one they had on display, but for now I uploaded a few images...more to follow! I would've added a video of my son swimming against the gnarly force this spa offers but I didn't know how to upload a video, just the photos! Thank you, Hot Tub and Swim Outlet! Much love and business your way for making this momma the happiest customer! read more

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BEWARE, FALSE PROMISES AND NO FOLLOWTHROUGH ONCE YOU PAY! I recently purchased a hot tub from Ben and Trina (the assistant manager). They were helpful and all smiles when selling the tub, they promised the world...until you pay for it. Once you pay for the tub, they don't answer your calls, or assist you. They promised to be there at delivery, help me setup the tub, give me a Free startup kit etc. NONE of this was done, and they essentially ghost you. The tub itself was great but no help from this company or these salesman. I had to do everything, setup my delivery with the delivery company directly, deal with delivery company problems myself. Call masterspa myself to get any question answered. Basically you get zero support from this store. Do yourselves a favor and buy elsewhere where they care. AVOID THIS COMPANY AT ALL COST. read more

New review. Two years later and I had to reach out for information on the spa I purchased so I can order a part that needs to be replaced. I've left two messages and sent one text as per the instructions on the voicemail and can't get anyone to reply. I need to know the year of the spa which should be an easy thing to provide. Apparently not, even after I've provided the serial number. I shouldn't even have to be replacing parts at this stage so having to do that plus dealing with zero customer service is beyond frustrating. My advice is to go somewhere else!!! read more

if you think that money cannot buy happiness, you have not been in my Hot Tub. We shopped Spas from here to Ventura. We wanted what we wanted and no one was willing to guarantee a delivery date. Any date! Until we came to This place. Alex and Trina promised, put it in writing and delivered my "master spa" in less than 30 days. We were happy with the price and service and our new spa is fabulous!!! Before we came here we had a bait and switch situation that we got out of; they started pushing back the delivery date as soon as they got our deposit. We live in Oxnard Shores and it was worth the drive. Do not buy anywhere with out a solid agreement on delivery. read more

This place has mostly oversized hot tubs, and the Inflation of pricing vs. costco or online marketing is a little insane. It's nice for walking around and seeing things before purchasing other places, otherwise a waste of time. Outlet is definitely not what this place is. read more

We have been loving our new Master Spa for 4 months now. Trina, at the store was very helpful and gave all us the information we needed on multiple occasions. It only took 6 weeks for delivery once ordering, even came sooner than promised. I had no idea how much muscle tension I carried until I started going in this thing on a regular basis. (What a difference) The chemicals took us about a month or so to figure out and get the levels just right, but once you get it down it's fairly easy to maintain. Would definitely make this purchase again with no hesitation. Thanks again. read more

Master Spas - Enterprise Master Spa - Hot Tub & Pool Near Me - Brea, California

Loved the Master Spas Twilight Series TS200. Due to the pandemic, I researched the spas from the Internet. Finally, we decided to choose Master Spas TS200. The request to quote from the Master Spas website forwarded our request to the local dealer. I found out it's the Hot Tub and Swim Spa Outlet in Southern California. Trina called me the next day morning and answered all the questions I had. Finally, she offered an additional discount due to the month-end promotion and that made me moved. Due to our construction kept delaying, I had to call them for adjusting the delivery time. Their service is wonderful. Finally, due to the supply issue, they had to refund me for the spa steps because they can't get restock for 2 months. No questions ask. All these went through phone calls. All are very smooth. The spa is wonderful with amazing LED light show sequences. read more

Master Spas - Hot Tub & Pool Near Me - Brea, California

The store manager, Alex, is a real pleasure to work with! He is very well versed and knowledgeable given his experience with Swim Spas and working with the other competitors out there. My family and I really enjoyed ourselves swimming and trying out the different spas that they had available there too! Makes a difference actually swimming in them to feel the various depth levels and jet strength. Alex went over everything we needed to know about the spas they had, from tech specs, competitor comparison and reviews, maintenance, chemicals, parts, installation, financials, etc, without any sales pressure. We even had a ton more questions later on prior to our spa delivery, and he answered his phone every time! As for delivery, we were told about the backlog due to the pandemic and were expecting a 2-3 month waiting period for them to make it. It turned out it was ready for delivery in a month! Luckily, we completed our concrete slab just prior to receiving the call that the spa was ready Overall, we are extremely happy with our spa and the overall buying experience with Alex. We recommend Alex and this spa outlet! read more

Master Spas - H2X Challenger 15D - Hot Tub & Pool Near Me - Brea, California

It is truly a pleasure working with Trina! ....she took her time to make me comfortable with my purchase... She explained until I understood. And always very pleasant... Thank you Trina Thank you Trina! read more

Trina came through. Our jacuzzi has been fixed and is up and running. Trina got back to us and explained that she wasn't trying to ghost, but she was off for a month handling family. Wish that had been communicated to us. Once she got back and got involved, she helped move the repair process forward with Klear Spa Repairs and got the nice guy (rather than the angry one) to come out and assist. He fixed the electrical connections their recommended electrician mishandled. He found the leak and has order a replacement for the leaky jet, but said we can use it in the mean time. Ben, also had our backs and did his best to help. Was it worth the hassle? Not sure yet. I'll let you know after the water heats up enough for a trial run. To be continued... read more

I would not recommend buying a spa from this place. First of all prices are really high second of all the salesman is all nice and helpful until you pay them. I know they were more expensive but I wanted to spend money locally and support a business close to me that way if I had questions or concerns they would be more willing to help out. Well I was wrong. Once you give them money you are cut off and they are VERY RUDE. I was hoping for a different experience. They say how easy to clean and all the minerals. Just after one use and three days later water is all cloudy. You ask them advise and nothing. Just a rude response back. I have a few friends that want spas now and I'll tell them to go else where unfortunately. Just another salesman for overpriced spas read more

We went out searching for a good hot tub spa we looked at many. We ended up here and met Alex we were very impressed with the master spa 7.2 spa we purchased one. This was a very smooth transition and we have no regrets. All spas look good however it's what's under it that's important that's where master spa takes the lead. Thank you Alex we're so glad we met you read more

Master Spas - Hot Tub & Pool Near Me - Brea, California

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I never right a review... good, bad, otherwise... but I'm so disappointed with this purchase. And I haven't even received my spa yet. I purchased in early December 2020, with a promise date in mid January 2021... it's now mid March and still no spa... I called the sales office and got the is being built but due to covid we can't tell you anything... then I get a call asking if my site is ready.... yes.. since the day I purchased... Now I'm getting the run around on delivery... and being told I have a balance, when I paid off the spa the next day after ordering... how do you not credit a $6,000 check to an account after cashing it... Expected so much more and got so much less... If you have other options, go someplace else... They will promise the world, and only deliver less then expectations I had to select one star to post...I would not even give them that if I could read more

A+ business. I couldn't ask for a better product (hot tub & pool), from sales & service to delivery and nstallation my wife and I were very pleased. Was very happy with the staffs product knowledge to help us choose the right products. We're looking forward to a lot of backyard fun in the sun. On another note, we were quoted for delivery in about 4 months but It was ready in half the time, we got in about 60 days. I would highly recommend this place, ask for Alex & Trina to help with getting you into the right hot tub or pool. Thanks guys for an awesome experience. read more

Purchasing my first hot tub in a different city made me very nervous, but I was referred to Alex by a friend and they assured me I was in good hands. They were right, he handled everything very promptly. We had no issues with delivery and installation. We love our new backyard addition! read more

Horrible customer service! They refer you to You Tube be to troubleshoot issues and do not offer a representative to help you in person. Also received defective equipment and in the process of trying to get it replaced; Its been a month, still waiting read more

We bought a HX2 Therapool D from them in April 2023 and it was a good experience. The salesman was Ben Nable. He was very knowledgeable and helpful. read more

Trina is awesome!!!!! Her customer service is bar none!!!! She is always willing and able to answer questions, provide guidance, and help throughout the process!! The delivery was awesome and smooth like butter!!!! Highly recommend them as Trina is awesome!!!!! Spa is awesome!!! 5 star! read more

Never expected to see something like this for my purchase that was over $20,000. It was delivered like this. The delivery guy thinks that it might be from rain. Do they not care about their product once it's sold?? No real explanation given why. Not returning e-mails. No professionalism whatsoever. Still cannot believe the way they handle their business. read more

Master Spas - Hot Tub & Pool Near Me - Brea, California

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I reached out to them for a hot tub. I was given good pricing up front and all questions were answered clearly. I didn't pull the trigger but no fault of theirs. read more

Customer Service is the worst I got no answers. So nice and polite but once we signed the contract they are not helpful. I'm so disappointed with this purchase. Hot Tub and Spa Outlet does not care once they made their sale. Would NOT RECOMMEND to purchase here. Take your business to vendor that appreciates their customers. read more

Worked with Trina. We had purchased a spa from another company and after 6 months of waiting for delivery, we decided to look around for other options. All other dealers said it would take 6-8 months minimum to get delivery at minimum. Got in touch with Trina and she gave an awesome unbelievable price and also said delivery in 4-8 weeks. It was worth the drive to check it out. When we got to the store, we were pleasantly surprised by the better quality spa and great pricing. Bought the spa with some doubt of the delivery but it came within the 8 weeks. So pleasantly surprised by the this company. Would highly recommend to anyone looking for a spa. read more

Outstanding location, products and customer service. Alex is wonderful and the entire team is customer oriented.

This place is amazing!!!!! Had a spa backordered from Wayfair for over 4 months...finally got tired of waiting and saw an add for this place on tv..was a little leary to cancel my order from wayfair because even tho this place told me they would get the spa to me within 4 to 8 Weeks i figured i would get the run around again and it would take months to get it...nope, boy was i wrong.made an appointment with this company, went in the following day, dealt with Trina who was absolutely amazing, very knowledgeable, and made the experience seamless and easy!!! The spa was delivered in exactly three weeks, set it up yesterday, and used it this morning. It is super quality, jets are strong and numerous. Love love love it. Dont hesitate ordering from this company. And thanku again Trina read more

This 5 Star review is specifically for Lou and Alex, the guys that delivered my spa!!! They worked so hard to help me get my spa into my backyard and they really went above and beyond expectations! Thank you Alex and Lou!! read more