Just had my hot tub serviced and cleaned by Anthony from Coastal, and with the lack of good service…read morethese days.. I have to compliment and say Thank you to Anthony for his professionalism and GREAT customer service. Well done John

The sales portion was the easy part because I was looking for a specific dry sauna function so that…read morenarrowed my choices down quickly. The sales rep Kristi was friendly. The 3-person Tylo sauna was pricey, $12k. Paid an additional $750 for delivery & assembly as well as $500 for freight...so about 10% extra surcharge. For $1250 extra in addition to the cost of my sauna, I expected a better experience. When the unit was delivered, my neighbor who is a general contractor was in the garage with the delivery team, watching their assembly while I was busy inside the house. When the team told me the assembly was finished, my neighbor pointed out to them that the entire unit is visibly dusty / dirty as well as the glass door seal being (1) too short on one side and (2) messed up on the other side...plus a blemish on the black wood board. I overheard one of the team members mumbling about my neighbor to the other member while getting these issues resolved, which I thought was a bit unprofessional. All my neighbor asked was for an expensive ticket item to be properly delivered, assembled and presented...very sad that the delivery team seems to think this is a big ask for a pricey sauna. I called Coastal about the door seal being short and spoke to Susan. She said she will talk to the manufacturer and get back to me... she never did. Quite a disappointing experience with Coastal. Update: Oh, just noticed that the delivery team didn't even screw the heater into the sauna wall properly. Two of the four support screws were half exposed...they are specialty screws so I don't have the tools to screw them into the wall fully so have to probably hire someone to do it or buy the right tools. What a joke...paid $1250 extra for this type of service.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

The best pool store in Tucson!…read more Well managed store always clean and organized. Excellent service I have never had a problem with this store. Everyone is very knowledgeable. It's the only pool store that I'll ever use.

Update: based on the response from leslie which they stated for me to call them and i did. They…read moretold me there was nothing they could do for me since its past the 30 days. Obviously the response was a bot. Again do not buy mechanical parts from them since they are only covered for 30 days. I was able to find the same parts on amazon for 20 bucks each instead of leslie charging me another 55 bucks each for something thats not going to last! This is based on the repair parts they choose. 2 months ago i had leslie repair my pool vacuum which is the mx80. They told me both my motors where bad and needed to he replaced. So even though they offer free repair, you have to buy there parts. Again seems like a fair trade. Here is the draw back, there parts are only covered for 30 days. When i had the repair done none of that was mentioned, plus i dont get to choose which parts for the repair. 2 months from when i had them just repaired, i bring it back and sure enough same motors are bad. I go ok shouldn't the parts be covered for more than 30 days the answer is no. I read the reciept and yup thats there policy. So going forward ill take my repairs somewhere else with a better warranty. Probably going to shop somewhere as well, what good is offering free repair, if the company doesnt stand behind the parts they choose for me. The staff was very polite and professional. This review is on the leslie brand and parts.

One of the best investments my husband and I did last year was purchasing a Hot Tub from "Backyard…read moreStyles" in Anaheim. Randy was great in giving us the details on the Hot Tub and answered every question. It's been over a yr since we've purchased and we'll call the store to ask a question about our hot tub and with no hesitation Randy or the owner Tim still answer any question we may have. We've enjoyed our Hot Tub during the Winter and even through this Heat we all have been experiencing. We've lowered the temperature on our Hot Tub, and when we step into it, it's as if we're stepping into a cool swimming pool. I highly highly recommend you stop by before you hit any other store, you will definitely find what you're looking for here.

Randy is absolutely amazing, not only did he sell me a beautiful spot for a great price, he's been…read morehelping me out every time I need him for the past six months regulating my Spa! His customer service is above and beyond, you definitely need to buy your Spa from this establishment, they are great people, Randy is the best!!! Tim is also a great guy! Both are very professional and know what they are talking about, very educated, I would definitely purchase from them again.

Worst pool company in Yorba Linda. The owner is a scammer. He has no integrity when dealing with…read morethe customer. Bad experience in dealing with him. His cleaning crew is mediocre and will up charge you for services. Customers beware of this dishonest company.

We are so thrilled with the service we have received from Pool Techniques. Not only did they do a…read morestand-up job with the installation of our pool equipment and lighting, they guided us along every step of the way. They helped us purchase top notch equipment at a great price, answered all our questions, and we ended up with exactly what our family needs to have an awesome pool experience year round. Quick to communicate, clear and upfront on pricing and expectations, and friendly service. Our pool is kept in excellent condition, cleaned impeccably well, and I literally never have to even think about it. I couldn't recommend anyone higher! Two very enthusiastic thumbs up.

Our pool is absolutely beautiful, and the final product exceeded our expectations! Tom, Cindy, and…read moretheir entire team were professional and a pleasure to work with throughout the whole process. They kept us updated every step of the way, communicated openly, sent us pictures of the progress, and made sure professional crews were working at our home and that all of the work was closely monitored. They were also incredibly accommodating with the changes we wanted to make as the project progressed, which we really appreciated. The entire experience was great, and we couldn't be happier with how our pool turned out. We would highly recommend Tom, Cindy, and their team!

Tom, Cindy and family are the best. We interviewed multiple pool builders before settling on…read moreTimeless Pools. It has been a wonderful experience so far and will have to update my review when we are done. The portable toilet needed to be moved. I was so surprised when Cindy moved it and knocked on our door to let us know. My 92 year old dad lives with us and Tom made sure there was a level path for him to walk up to the front door. Their open hearts also helped him with his car key fob. Tom spent a lot of time with us on making choices. On one occasion we called him and said we were going to check out a tile store. He said "I'll join you". He brought samples to the house. My husband said it would be nice to have a water feature and a slide. Next thing we know, Tom and crew have a design for us and now it's incorporated. Pictures and phone calls when they are on vacation just to make sure we are happy with progress. We are hosting a big party in a month and they are ensuring as much as can be done is finished. We are so happy to be working with them.

Jesse runs the most efficient pool maintenance business. Because we have dogs he always texts to…read morelet us know so we can make sure we locked the dogs in. He is both reliable and flexible.

From the owner: Choose SaniSwim for top-notch pool care, personally managed by me, the owner. I'm an expert in…read morekeeping your pool water clean all year round, so you and your family can enjoy it to the fullest while making sure your pool equipment lasts longer. With SaniSwim, you won't have to worry about inexperienced or careless workers in your backyard. I'm here to provide a reliable, friendly, and professional service, building a lasting relationship with you and your family. Contact SaniSwim today for a hassle-free experience where your satisfaction and your pool's health are my main priorities.

Overall great service and easy to communicate with. Had our tub cleaned and repaired small leak…read more Workers showed up on time and did excellent work. Would highly recommend

Best experience ever l, quality of work, preformed the service as expected on time no up sell and a…read moregreat value. Adam was wonderful to work with. My hot springs spa was leaking and they knew exactly what to do at all the parts on the truck. Klearwater spas is a home run if you're looking for somebody to work on your hot spring tub don't go anywhere else.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

Way to Go Builders revamped our driveway, replastered our pool and built for us a stunning bench…read moreand fire pit. We enjoyed working with their creative team to design a space for us; Gadi and his crew were professional, knowledgable, kind and available. Way to go brought our vision to life in a timely fashion and for that we are very grateful.

Let me state that this is the 2nd review I've ever left on this horrible app. Im glad i can leave…read moreone for this business owner, Bryan. Im in the pool industry as well and have over 8 years of experience and have never had a confrontation with another pool professional until now. Bryan is completely unprofessional and his attitude is abysmal. Dont let his professionally wrapped van fool you, its just a mask. I met him at the local pool supply store and called him the day after regarding some potential work for him. But rather than hear me out he started jumping to conclusions about whether i will be a reasonable business associate worth working with. Mind you, this was my first attempt ever to use his service. Both Dale and Joe reviews were spot on. This gentleman jumps to conclusion and needs to check his ego. As a pool professional/business owner there is always going to be a cost of acquisition. Especially when trying to acquire new business but this concept has escaped Bryan. I hope its not too late for him to grow . Good Luck Bryan

Our experience with this contractor has been very good. He was patient with our lengthy approval…read moreprocess, fair in his pricing and did a very professional and excellent job. In addition to the heater Bryan replaced the plumbing and two additional components in a very crowded poolside equipment room. Bryan's work is high quality and yes, we would hire him again.