Tom, Cindy and family are the best. We interviewed multiple pool builders before settling on Timeless Pools. It has been a wonderful experience so far and will have to update my review when we are done. The portable toilet needed to be moved. I was so surprised when Cindy moved it and knocked on our door to let us know. My 92 year old dad lives with us and Tom made sure there was a level path for him to walk up to the front door. Their open hearts also helped him with his car key fob. Tom spent a lot of time with us on making choices. On one occasion we called him and said we were going to check out a tile store. He said "I'll join you". He brought samples to the house. My husband said it would be nice to have a water feature and a slide. Next thing we know, Tom and crew have a design for us and now it's incorporated. Pictures and phone calls when they are on vacation just to make sure we are happy with progress. We are hosting a big party in a month and they are ensuring as much as can be done is finished. We are so happy to be working with them. read more

Tom. Let me just say this "Thank You!" We found timeless pools after get f$!&3d over by our previous contractor. We added a jacuzzi to our existing pool and to say the least it was not pretty. We had previous contractors sub-contractors using our yard like a dumpster and an out house. My wife and I were constantly cleaning up after them. They damaged pavers using them to cut tile....started in may- never finished Timeless pools: 4 weeks -Provided portable bathroom -Yellow bag for all trash and debris picked up weekly -Cleaned up daily very organized -top notch work -used proper tools to execute work -charged weekly based on work finished Work done by timeless -removed cracking pour in place coping -re-worked coping that previous contractor poor shot Crete over -replace all coping around pool and jacuzzi -replaced all damage and poorly installed glass tile On as well as all tile in pool. -saw cut around jacuzzi between decking and jacuzzi because previous contractor poured concrete against jacuzzi. -fixed shotcrete that was crumbling in areas where new jacuzzi was installed. The list goes on. Timeless pools is professional on time and honest! I will take honest all day. Tom and his crew were give a cluster of issues and made all better. I cannot thank them more read more

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Negative negative and negative. Poor quality, poor customer service and poor accountability. Save yourself grief and money..opt for a professional company not this rinky dink outfit read more

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Tom, Cindy, and their crew were amazing. Tom listened to our needs, desires, and concerns over the remodel and addition of a spa to our home. He guided us to the best possible design to the remodel and spa addition. His attention to detail and quick follow through on the design, permits, and helping us pick out the new colors and materials was amazing. He and his family really did care about our decisions and desires for our project. They were kind, courteous, and conscientious through out the whole process. We would highly recommend them to anyone that wants an amazing remodel or addition for their home. Just look at those pictures. read more

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Run, don't walk away from this company. Apparently they used to treat customers well, as I was referred to them by a former coworker. I had an excruciatingly terrible experience with them. I had a contract for them to pretty much completely rebuild my pool, add a spa and do some landscaping. The pool looks fine but there are many, many aspects of the build which have been a disaster. Here's a short list: No drain caps were installed in the spa, there are not jets all around the spa, only on one side, there are cracks in every section of coping around the pool. There are 2 large cracks in the cement steps into my slider (I know cement can crack but these are ridiculous), there was a leak in the spa (they finally fixed this after about 5 tries), The water inlet was initally not attached and the gas line not upgraded, the pool solar was not initially attached either, there is a large rusted pipe sticking out of my landscaping. I have no idea where it came from. The biggest issue is significant discoloring of the pebble tec. I had them out many, many times to look at it and assess it. Initially they tried to blame it on the start-up by the pool guy (who was their employee/sub-contractor at the time of start-up. They acid washed the coping 3 or 4 times. It still looks terrible. They acid washed the pebble tec twice and there is no change to how the bottom of the pool looks. I argued and begged for about a year and a half for them to fix these issues. I finally gave up. The owner (Tom) ghosted me. He said he had an illness. I am not heartless but 18 months is plenty of time to pull it together or get someone to take over the business for you. Then I could only deal with his wife, Cindy. She seemed like a nice enough person but she seemed to know as much about pool building as I do (zero). They just drug their heels and refused to fix the biggest issue (the pebble tec) or offer me some sort of refund. I think they used some terrible sub-contractors and didn't supervise their work well enough. On the first day of demo, the project manager (Maggie) told me my house was really far away from her house. I guess that should have been my first clue. I never saw her again. Although my pool looks nice, I know all the problems it's has and continues to have and the fight I had to put up to get them to fix even small issues. Now I'm just sad when I look at or use my new pool. read more

Timeless Pools - Random rusty pipe. Just left in my garden. - Pool & Hot Tub Service Near Me - Brea, California

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For years I dreamed of a pool in our back yard. But with a steep, sloped hill many pool companies we spoke to couldn't promise to keep a project anywhere near our budget or they made us feel like the project was too complex to be worth their time. Tom and Cindy were an amazing find for us. They were creative in finding a solution and took each complication that came up in stride to make our dream a reality. We are so thankful for the beautiful pool and backyard we now have and can't recommend this team enough. read more

Timeless Pools - Pool and backyard - Pool & Hot Tub Service Near Me - Brea, California

Tom and Cindy have done two projects for my family: a pool renovation in 2020 and backyard remodel in 2024. They are very responsive, meet time lines, and are on budget. I plan to use them for any project they can help with for outdoor needs moving forward. I have recommended them to friends and family; and 2 family members have used Timeless Pools in the last year. I give them my highest recommendation. read more

By far the best contractor I've ever worked with. Tom and Cindy truly care about you and your family. Honest and trustworthy through and through. They are kind and stand by their high quality work. We've enjoyed our backyard /pool remodel so much. We receive nothing but compliments when people visit. If you're considering a backyard remodel you need to call Timeless. I've already recommended Timeless for some friends and they too had a great experience. You won't regret it. read more

It was back in 2022 that our conversations with Tom began. While we had other bids, my husband and I agreed that Tom was the most knowledgeable and understood our budget and the existing pool's limitations. Demolition started March 17,2023. The team at timeless pools followed through with their promises and the result was a pool we can be excited about. Here are some of the reasons Timeless Pools received a 5 STAR rating: knowledgeable, listened and understood our concerns, deliveries were on time, they worked well with the city inspectors, they cleaned up after each work day, continuous communication, impeccable craftsmanship, and overall consistent. From this day forward you can find Ed on the ledge loungers, grandkids on the new Baja shelf and adult kids in the refurbished jacuzzi. Thank you all, job well done. read more

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Through the years we've had a lot of work done on our pool. Timeless Pools solved the issues we're were having, while making our pool more beautiful, efficient, and practical than ever. They are professional, responsive, and good people too! Thank you, Timeless! read more

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Tom and Cindy did an amazing job with our backyard. We had an existing pool, so this was more complex than a new build. They were very willing to listen to our ideas but also made suggestions when their experience pointed them in a slightly different direction than we had initially envisioned. The planning phases were extremely fast, and they handled all the permitting with the city directly. We had their cell phone numbers and they kept us in the loop constantly during the entire process. During the initial faces, we selected coping and tile, and Tom was present to give us some guidance on cost and additional options. Once we started construction, everything was very transparent. They were willing to work around any scheduling issues we had and we got to know the workers that were at our site. Having consistent teams made my wife more comfortable as we had a number of days when she was alone with our two young kids, and seeing the same people Was reassuring We built during early 2023, and the massive rains made for a number of days where workers came and re-excavated from runoff or placed and removed tarps to prevent excessive erosion. This was all done with an eye on the weather and they were prepared for everything Mother Nature threw our way that winter. As we moved into finishing, they kept us informed of every step and the timing to expect. Once we filled the oool, they focused on the pool deck and made sure that every seam and joint was up to the standards. After a couple months of use, they re-connected with us and checked on any details we may have missed during the construction and finishing processes. I give their entire team an enthusiastic 5-stars. They probably won't be the cheapest bid, but there were clear expectations and there were zero "extras" once we had all the materials selected. At no point did we feel like they were sneaky or trying to charge us for something unexpected. Our pool is beautiful, everything works exactly as expected and we have had endless compliments from everyone that has come to enjoy it. If you are looking to build or rebuild a pool, you should definitely contact Timeless Pools, you won't be disappointed. read more

We bought a new home with a dysfunctional pool made of fiberglass. I told him I wanted a pool that was family friendly and required very little maintenance. He recommend pebbletec to reduce maintenance and better maintain heat, built us a Baja shelf that my kids love to play on and added a few colorful lights. Tom is a true advisor and his crew did an amazing job remodeling our pool. read more

Timeless Pools - Night pool remodel - Pool & Hot Tub Service Near Me - Brea, California

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We had purchased a home with a very old pool and hardscape that needed to be upgraded. We came across Timeless Pools and upon seeing the design, we decided to give them our business. The project started and even though we seemed to get the most rain I have seen in a long time, the crew created a makeshift cover to allow them to keep working just about everyday. The crew was very professional, nice, and worked very fast throughout the entire renovation. Tom was with us every step of the way and answered any questions we had, and was coming to the property to check on the progress. Once the project was completed, the pool came out so nice and we love the waterfall feature. The new LED lights are amazing as well. Even after the start up and having a couple of issues, Tom and Cindy took care of everything pretty quickly. We are extremely happy with the renovation, attention to detail, and love enjoying our pool. read more

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My experience with Timeless Pools was exceptional. I needed a complete refresh of my 40 year old pool and equipment. Tom and Cindy were great to work with, helped me pick materials for the coping, pebble tech, and tile, as well as pavers for the deck. Although I kept the same shape as my original pool, Tom designed a beautiful Baja shelf with umbrella holes and recommended bringing up the deep end from 9' to 6' (less water, less chemicals and less pool pump time). The new lighting design adds so much ambiance to the back yard at night. They did a great job answering my questions, keeping me informed every step of the way, always giving attention to the smallest details. It is very refreshing to work with people that are responsive, professional, and most importantly honest. My pool renovation was completed on schedule and they did an outstanding job! I can't say enough about this company other than I recommend them very highly! read more

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Tom came recommended to us by a family friend who had done a pool remodel. He has a family business with his wife Cindy and son Colton. They were very professional and helpful in creating our vision by adding a baja shelf, a sitting bench on one side of the pool, changing the spillway, and adding landscape and lights. They worked with us to pick materials that blended with the existing 1/2 of our yard (already remodeled years before) and worked to fix drainage and elevation issues, informing us step by step through the process. Tom has a great group of workers that specialize in each part of the process and did a great job scheduling the crews as they were ready for the next step or application. They were very responsive and patient with our requests, concerns and questions as we learned about the remodel process along the way. Our project was finished earlier than quoted and we have enjoyed our pool more now than we ever have. read more

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Timeless anguish! Sadly, the team at Timeless Pools failed to quality control their finish on our pool. We get to "enjoy" their failure daily when we look at our pool. read more

It's Lori Marquez once again to talk about Timeless pools! DO NOT USE THEM! I will send you pictures of the work done in my back yard!! I reached to him Oct it's taken 3 months for him to get back to me!! 2 contractors have come out! Electrical and Pool Both said lazy work! Tom I'm still waiting for the email re the damage to my back yard and why you are not at fault ! read more

We decided to put a pool on our home about 2 1/2 years ago. We chose Timeless Pools with Tom and Cindy Fuller. They were very knowledgeable and honest and upfront with what we wanted to do. The project was fairly large because not only did we do a pool, but we also added a Patio Cover and landscaping as well. we are happy with the process. The Pool has been completed. There was good communication along the way and we are happy with the final outcome. read more

Tom and team did an amazing job on our pool! Our process started with design work over the summer of 2018 with the job officially starting in Oct of 2018. We used the pool for the first time in May of 2019. This timeline was as expected given the design and materials that we agreed to when the process started. If we didn't see Tom every week, he called to make sure we were not having any issues with the work as it was progressing. The only post build issue we had was that we were not totally satisfied with the finish on the PebbleTec in that we chose PebbleFina, which provides a smooth finish, and the finish itself did not have any of the details we were expecting from the samples we were sent. Tom worked with PebbleTec to get this corrected for us while we were on vacation shortly after the build was finished. It's been nearly 4 years with 0 issues and Tom occasionally reaches out to make sure everything is OK. Our pool even made it into the PebbleTecs World's Greatest Pools for 2021 book! I can't say enough good things about our experience with Tom and Timeless pools. I highly recommend! read more

My family and I recently moved into a home with a pool, which we knew needed some work. After having a few people come out and evaluate the repairs that were needed, I wasn't totally happy with what they were recommending. I was given Tom's number from a friend, and he spoke very highly of him and his work. I called Tom, and he was very timely in coming out to evaluate everything. After looking at everything over, he explained all the recommendations very carefully and in a detailed, professional manner. For all the repairs, the price was very reasonable and he assured me that the parts he would be using were the best of quality. I felt extremely comfortable with everything he suggested, and I never felt any pressure from him......this is the reason we went with Tom and Timeless Pools. His staff was very punctual and professional and cleaned up everything once they had completed the repairs. We absolutely love our pool and it is totally automated and controllable from my phone. I am SO happy that I chose Timeless Pools and Tom he is as GENUINE and HONEST as they come, I would highly recommend him and his team. You will not be disappointed read more

Outstanding company, personal attention to detail by Tom and others was greatly appreciated. We were constantly updated when needed and all work done on our pool was top level and professional. I cannot recommend them enough! read more

Timeless Pools - Piano Pool - Pool & Hot Tub Service Near Me - Brea, California

Recently, I discovered leaking and cracks in my pool . With resistance from the builder, I turned to Timeless Pools for an inspection. Timeless Pools confirmed the problems, proposed a plan for the repair and completed the necessary work. The work progressed smoothly, although Covid interfered a bit. Efficiently and neatly, it progressed just as discussed and presented in the plan. I Cannot be more pleased with the completed results, the attention to details, and their attention to the cleanup phase. My pool is leak free and it looks Fantastic! Thank you Timeless Pools. read more

This review is based on the getting a quote from the company. I asked Tom for a quote in December of 2021. He seemed very nice and through and we kept trying to set dates to meet in person. Eventually we finally agreed to meet on a Saturday. At the last minute he informs me that he isn't coming and sends his associate Garett to come out and quote us. Slightly annoying but figured as long as he can get measurements and quote than its not the end of the world. Garett checks things out and we discuss the budget and using diffrent layout from previous contractors. I give him a competitor's estimate with costs redacted and a rendering and wait. 1 week.... 2 weeks..... eventually its had been nearly a month with no follow through. I had to call THEM multiple times. Keep in mind, I already had a rendering done and with this wait I was supposed to receive a sketch and written quotation. Frustrated since I left other bidders waiting I called and asked if they had the bid for the final time. Tom calls me back and informs me over the phone that the price is now 70k more then my budget. What a complete waste of time and waiting. It's completely acceptable to not be able to do a job or have higher costs. Be up front about it. But its unacceptable when you give company your budget they say they can "for sure" be near that budget price and then not only don't call or give written quote or rendering, but then gaslight you and try and price out 70k higher. Look elsewhere. read more

We are very happy with our dream pool & backyard. The owner of Timeless Pools, Tom, pays special attention to details & offers a quality pool! Tom has a great ability to visual how to best use "space" as we have a very awkward-shaped triangle backyard. He did an amazing job giving us an optimal design that we absolutely love! Thank you Timeless Pools! read more

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Tom and Cindy and the team at Timeless Pools did a great Job on our pool and backyard. We are very happy with the way everything turned out. They addressed the concerns we had throughout the process to make sure everything came out the way we had pictured it would. Highly recommend their team. The materials and attention to detail really made the pool look amazing! Great Job! read more

We purchased a 40-year-old home that came with a pool that was made with subpar materials and had been poorly maintained. It needed massive repairs; spa retaining wall rebuild, spa entry step rebuild, lights, drains, jets, pump, filter, skimmer, valve relocation, and a face lift. It even had pipes for a water feature that were never connected! The owner Tom and his support staff, Cindy, Derek, and Maggie made sure that I was consulted, informed, and satisfied at every turn. The pool is so beautiful and it works fantastically! Our backyard is still under construction as the property is still under repair, so please just enjoy the pool in the pictures. I have some before pictures too so you can see the awesome facelift! Thank you Timeless Pools! No one could have done a better job! read more

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We were referred to Timeless Pools by a neighbor. Our job is almost done and we are very happy. Tom and Cindy are great! They are very responsive and accommodating. We had unfortunate timing with Covid and riots, but everyone pushed through to get us an amazing backyard. We highly recommend Timeless Pools. read more

We have done work for Timeless Pools and their finished pools are pretty phenomenal. The owner Tom has a great eye and attention to detail. I found out they recently won a prestigious award for Best Pool Company, which does not surprise me. We do a lot of work for other contractors and Tom with Timeless Pools really cares about his customers and service. read more