Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Very good delivery! This crew was amazing. Had a very…read morecan-do attitude had a couple problems with my gate being too narrow. They didn't have a problem waiting for me to open up the gate. They just made it happen. I am very happy with my purchase and with the delivery. LAC25-190

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Outstanding customer service. Built dream outdoor kitchen. Excellent craftsmanship,…read moreknowledgeable staff.

The entire team (sales, builders & installers) were great. Everybody was professional and…read morecourteous. Teams were punctual and cleaned up afterwards. Turned out better than we anticipated.

Mike was very helpful I really recommend his service he was really patient and took his time on…read moreshowing you what's wrong with your pool issues if anyone is looking for a honest pool service guy he's the man to go to

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

Jim and his crew are the best pool service technicians ever. Almost 20 years of service to our pool…read morein North San Gabriel shows he is! Attentive to detail and always shows up like clockwork! He's not the cheapest but he is the best! Thanks Jim and team.

Santa Anita Pool and Spa are fantastic! They keep my pool clean, they are prompt, courteous and…read morealways advising me when they do work on my pool equipment. I highly recommend them!!

Johnny and his team did an excellent job in replacing the water heater, skimmer, fountain pump and…read moreadding water auto level to my pool in San Dimas, his price is actually very competitive and he is very honest! He later on saved me $200 by not replacing the manifold! Was very happy with his work that I hired them to maintain my pool going forward. P.S. before all these repairs he found the water leak in the pool and patched it at no cost! Im a client for life!

I recently had Johnnys team out to open my pool following a major remodel, and the experience was…read moretop-notch from start to finish. Knowing they are certified with the National Plasterers Council gave me a lot of peace of mind, especially with a fresh surface to protect. They didn't just show up once and call it a day; they were here for four days straight to make sure the chemistry and the startup process were absolutely perfect. Each day requires a different chemistry. Their communication was probably the best part of the whole experience. They were incredibly responsive to messages and took the time to explain every step of what they were doing, which really helped me understand how to maintain the new finish. It's rare to find a crew this dedicated to the details and so willing to keep the customer in the loop. Their pricing wasn't cheap but within line for what I expected. I'm beyond happy with how the water looks, crystal clear and smooth, and would definitely use their services again for any future needs.

I regret hiring California Pools Claremont and I will have to live with what is likely the worst…read morefinancial decision in my life. Rick is friendly and seems knowledgeable while having a very nice/fancy showroom.... but..... Out of 7 quotes I received, California pools was the highest. I received bids ranging from $21k to $40k to have my existing pool refinished with pebble, new coping, new heater and water line tile. I also added a baja shelf where my existing steps were. Nothing too extravagant, but what's funny is that Rick mentioned a couple of times that "with your limited budget"... excuse me? My limited budget? I spent double with you to have the same work done and I would have gotten a better finished product if I would have chosen a different company. Here are the details: Demolition began in February/beginning of March, the project was completed according to California Pools in July/August. Demolition went smooth. So far so good... but then the problems began... Yes, it rained more than we usually get in our area and I understand that will delay any project, but this was more than just rain delays..... Then, the next step of installing the travertine coping and tiles. Two months later by May 9, the coping and tiles were installed. We chose a nice glass tile around the spa and deep end of our pool to accent the water line tiles. Took two weeks to install the tile... which seemed like a long time. I had my doubts of the experience of this team, not to mention if these were even employees of California Pools (while I can't fully confirm, i have come to a conclusion that every team from demo, tiles, pebble were all subcontracted) I know for sure the tile and pebble teams were not California Pools employees as I saw other company names on their trucks. The tiles were installed incorrectly and almost every glass tile had giant air pockets between the tile mastic/mortar which would not have been acceptable to anyone (pictures shown) When I mentioned this to Rick, he said his team installed them correctly and initially he tried to say it was out fault for choosing glass tile? LOL He said he believes the tiles were installed correctly but after some back and forth he agreed to take a look for himself even though I sent pictures to him after the install. Immediately upon inspection, he admitted that this tile team messed up. We ended up tearing out all the glass tile and they did it over. June 7, the tiles were reinstalled. Noticed two pieces of cracked coping, Rick brushed it off saying there is no way these guys installed broken pieces. They obviously messed up the glass tiles, but no way installed cracked coping? hmmm... 2 weeks later, the pebble install begins. I met with Rick in my backyard in the morning before leaving for work. I stood next to him watching the crew apply the pebble mix into the pool, I told Rick how anxious we are to see the glass pebble option that we contracted and purchased extra for originally.... There aren't samples of the pebble with glass option this so being able to see it for the first time would be nice... He looks at me and says what glass pebble option? I was in shock at this response, I told him, we chose to add the glass pebbles for an extra $800 or so... He immediately left to pick up the glass and said he hopes it's not too late to add. As he was walking out of my backyard, he said to me, "if it's not on the contract, you are paying extra for the glass pebble and we will add it to the total." I replied to him telling him, I know it's on the agreement and we are already paying for the "option" and for what ever reason its not contracted, I will pay for it. Received a text an hour and a half later saying that they got the glass in the mix on time (I have my doubts about this as I will explain later). Also, a text shortly after saying that he also checked the contract and the glass pebble option was on the original agreement. (Looking back at this, I wish I would have never mentioned it) June 23... finally the pool is full with water, the first round of chemicals were done as we paid around $500 to have Rick complete the start up, which is "crucial". What I thought would take around 3 to 4 weeks once a week to "start up" the pool, there were only 2 visits afterwards. My biggest issue, the finish of the pebble is rougher than any concrete at my house. The 3 or 4 times my kids tried the pool, they were constantly scraping and cutting themselves. I even drew blood on my knees the couple times I tried, but according to Rick, this is normal and brushing the pool will eventually smooth it out? LOL Not according to the pebble mfg or the National Plasterers Council. Now I'm being ignored even after Rick agreed to come out and polish out the rough areas. Since they are now non responsive, I hope others see this.... I will be hiring another company to fix their mess.

We are extremely happy of the outcome of our pool and the whole experience! We knew getting into…read morethis project was going to be challenging especially during the Covid-19 pandemic. Our project manager/owner Rick was hands on with each phase of the process. All of our questions and concerns were answered right away. Our pool looks amazing both day and night.

I called Gary's to figure out why my pool vacuum was not moving at the pace it was supposed to. I…read morehad just purchased it from Gary's 10 months ago so I knew it was under warranty. They sent out their technician and he identified there was a problem with the motor and it needed to be replaced. The issue was the warranty is with Hayward and Dennis explained to me that I would need to contact them for the warranty. Fast forward, I went to pick up my repaired pool cleaner at the store and expressed that it was a little inconvenient for me to contact Hayward for the warranty and that I had purchased the cleaner from Gary's. Dennis, heard and understood what I was saying and told me to not worry about it and take the vacuum. That is not what I expected and really appreciate him taking the time to hear my story. I tried to pay him for his service still but he told me to pay him when I get my warranty settled with Hayward. I was surprised by this level of service and even though I tried to pay him still, he would not take the payment and shut off his computer. Thanks Gary's, I will keep coming back for my pool needs.

Looks like Gary sold, and the person the bought it has absolutely no idea what they are doing…read more Almost ruined by pool with bad testing and bad advice. I'm glad I listened to my gut before more damage could be caused.

We recently purchased a home with a pool and it desperately needed work. We got many different…read morequotes and decided to go with Blue Whale Pools a family owned and operated. Ramon and his team did a phenomenal job. We had our pool resurfaced, a new light fixture installed, added a rail to the steps, new tile and a replaced a new filter to accommodate the pool size since original filter was not meant for our pool. Pricing was very reasonable for all work done and we were informed with the timeline of things to be done in about two weeks. We are so happy we went with Blue Whale Pools

Great work, we were able to see a design of what the addition of a Baja shelf would look like…read morebefore we committed. The work was done on time and with professionalism from everyone in Ramons team.

I moved into a house w a pool with salt stuff I had no idea how to use. My neighbor recommended…read moreSuperior Pool Pro. After I contacted them, they came out the next day, and restored the chemical balance of the pool (it had gotten out of whack during the transition between owners). Now they come out weekly to keep things clean and running smoothly.

Not all pool services are created equal. Mike and his crew are good at what they do. All the staff…read moreare knowledgeable about pools and equipment. I have gone thru my fair share of pool companies and so far Superior Pool Pro has been my go to. Too many other companies either hire kids or have techs that don't take the time to service your pools. These guys will usually always take their time and stay on top of their cleanings and maintenance. You can also trust these guys with repairs and are very fair with their pricing!