We had Joe over at our house today to repair a couple of issues that we had. Very knowledgeable and courteous. I would definitely recommend, especially compared to the last company that we had out (check my reviews for more info). Great work, all issues fixed and Joe was great. read more

Pool motor excessive noise, replaced with new bearings , runs like brand new.Flawless was on time with their appointments and got my motor and pool running fast read more

Joe came to evaluate my pool filter. Flawless pools was assigned to me by my American Home Shield Warranty company. Joe was very personable and knowledgeable. He took his time to explain everything to me and to provide a thorough inspection. I appreciate the team for the great service. read more

I used Flawless to remove and replace a pump/motor (5-21). Old single stage motor went out. Wanted a Variable Speed motor/pump assembly. I had the home warranty but they don't cover upgrading the equipment. I paid for the VS pump/motor and the tech completed the job and the assembly including pipe assemblies have worked flawlessly for 5 years. read more

These guys are some of the most unprofessional bunch of knuckleheads I have dealt with. They came to my house to look at the pool pump and said they never saw a pool pump with the damage my pool pump has including bad seals and bearings. Last time I checked, rusty bearing surfaces and bad seals on a 20 year old pump should be the expectation, maybe they don't have much experience? Anyway, they told my home warranty company not to pay for it, now they also don't get to install a new pump, I don't know how that makes business sense. read more

Jimmy from Flawless Pool Service was absolutely outstanding. He came out promptly, was professional, knowledgeable, and took the time to explain everything clearly. He did a fantastic job servicing my pool and made sure everything was running perfectly before he left. You can tell he truly cares about the quality of his work and customer satisfaction. It's hard to find service this reliable and thorough these days. If you need pool service, I highly recommend Jimmy and Flawless Pool Service -- top-notch experience from start to finish! read more

I don't usually leave reviews but I felt the need to say .... DONT listen to all the bad reviews ! flawless pool service was great ! Not only are they professional and friendly they were fast to have a technician come out to my house Jimmy came out figured out the problem he was scheduled within days to come Back to do the repairs he even came on a holiday and got the job done. Very nice work I have no complaints . THANK YOU flawless pool services read more

They are polite and knowledgeable and get job done and efficiently as they can. We recommend.

Jimmy was amazing . On time courtesy very professional. He answered all my questions and showed me the system was operating properly when he completed the job . It's hot outside so I appreciate you for coming out working on this heat . read more

I need it by motor, replace through my home warranty first American. Technician came a fantastic job of troubleshooting Truth the insurance. Excellent customer service. Jimmy is a great technician and very experience. Excellent customer service. read more

Wow the person answering the phone is extremely rude and difficult. Very disrespectful to customers. I had this company (hired through warranty company) come and fix a leaky pool filter back in May 29, 2025. from the first phone call I placed I knew this guy Joe or Jimmy not sure of this guy's name but he was a bit rude but I just sucked it up because they were working g on my pool equipment. Gave him the benefit of the doubt and not I need my pool filter cleaned by my pool cleaning company and they can't open the pool filter easily and are asking what was used because it's extremely tight and they don't want to break anything. So I called this co. Flawless pool service and I asked if he could explain if there were any adhesives or something that would cause the lever to not open ? He was super condescending and not helpful at all. I later explained after he rudely said " I don't know what to tell" I said he was being really rude and not helpful at all when I'm only trying to get answers and figure out what to do about problem. He seemed irritated and hung up on me. Just please stay away from this company. I don't believe they know how to treat a customer and it's ashamed they are still in business but I feel I need to let people know how extremely rude and unprofessional they are. read more

Run for the hills!!! These guys are hacks!!! They work for the warranty company to deny claims. My filter tank is 21 years old and needs to be replaced. It leaked then ruptured. End of story. The tech shot 41 pictures and tried to say that the tank blew 30 feet in the air. This did not happen. I was there, he wasn't. The pump doesn't make enough pressure to do that. We may end up in court. Do yourself a favor, do not use Flawless Pool Service. read more

Technician Jimmy very knowledgeable and explained everything. Appointment scheduled very quickly

Worst pool company i have ever dealt with. I would not go with this company, if the warranty you have send you this company I would call the warranty and have them dispatch a different company if you can! The people answering the phone are just as unprofessional as the workers they sent out to try to fix your problem. The technician Jimmy was not helpful at all every time I asked a question he would cut me off before I could not finish my question. He showed up and right away was in a hurry to go to the next claim. He blamed my heater for not working properly because of the pressure from the pool vacuum cleaner. All he did was switch a couple valves around and left. Now my pool filter has a big leak and pretty much they told me over the phone to go F myself they only came to fix the heater and had nothing to do with my filter leak even thoe the first question they asked me when they booked the appointment was if my filter was working properly and when was the last time I had it cleaned? They totally contradict themselves when you ask them questions all they do is give BS answer and hope you go for it so that they can leave and go on to the next home. This company is a BS company I would not go with them! read more

First American Home Warranty sent this company to address my pool motor issue. It was loud and only running for a few minutes. Jimmy came out and was able to tell me the issue and what caused it. He sent all the info needed to get this replaced and it was completely fixed by mid week. I'm a satisfied customer and will be reaching out if any other services are needed read more

This company was referred for service to my pool heater by First American Home Warranty. The heater to my pool was expelling gas and would leak water when the pool was "on." Since there was a sprinkler head right by the unit the technician diagnosed that the issue as the sprinkler directly watering the unit. I explained to the technician that that sprinkler is not used as there is no foliage around or near. In fact, I always hand water my yard as not only is it more economical it is better for your plants. This information was completely ignored and the technician reported owner damage to the unit. I then contacted two separate independent contractors Both contractors had agreed that the water damage is directly related to the age of the unit. I contacted Flawless Pool Service again to demonstrate with a video of the leak whereas water was leaking from the unit and the area around the sprinkler was dry. They were not interested and insisted that their diagnosis was correct. They also stated that my twenty-five plus years pool heater would have lasted longer had it not been for the sprinkler. However, if you "Google" the life span of a gas pool heater, you will find out, gas heaters " Generally 7-12 years, but can be less with poor maintenance or more with excellent care. My heater lasted twice as long. After a short recent phone conversation with a technician from Flawless Pool Service, I inquired about the diagnosis the technician refused to see the video demonstrating the water leaking out of the unit. This technician was adamant regarding their diagnosis. Buyer beware "Flawless Pool Service" has definite FLAWS! read more

I have a rental which I purchased around 3 years ago. I have had AHS warranty ever since I purchased the property. I also have had the same tenant in this property ever since I purchased the property. The property has a pool. Pool pump has been working fine ever since I purchased the property. Pool pump has a timer and pump was turned on/off by the timer every day early in the AM. Looks like the pool cleaning company informed the tenant that the pool pump is not working when they came to clean the pool on 5/27/25. On My 27, 2025 my tenant called me at 6:05 PM PST to inform me that pool pump is not working. I called AHS 10 minutes later (the same day 5/27/25) to request service. AHS assigned Flawless. Flawless tech came on 5/29/25. When I spoke to the tech, he told me that I tried to fix the pump first. I told the tech neither I or the tenant tried to fix the pump. I also told the tech that it would be silly of me to try to have the pump fixed when I have warranty through AHS. The tech from Flawless even made fund of me when I told him that we did not attempt to fix the pump before calling AHS. He was being very sarcastic. Long story short, AHS denied our claim because of incorrect report from Flawless Pool. Stay away from these people. Very unprofessional team. They made their $125 no matter what. read more

These people are crooks. My pool Warrenty company sent them out to evaluate my crack pool pump. They stated it was cracked however since my ph on the pool was off this voided the Warrenty. What does pool ph have to do with a cracked pool pump? I told the guy the pool has been off for 3 days so of course chemistry is off. Flawless pools gets $100.00 for every assignment they get from the home Warrenty company. Flawless pools spends 5 minutes at your address and find something to void the warranty. The company then denies your claim. There both crooks Bottom line stay away from Flawless pool repair because there dishonest. Jeff is one of their technicians and he's the one thats dishonest read more

Great service. Fixed the problem and throughly inspected the pump. Jimmy was polite and very knowledgeable!

The service was very good and I would be happy to recommend their service. The technician I had was very knowledgeable. Thank you again. John read more

All around Happy with this company!!! Jeff promptly answering the phone scheduling me in!!! Joe for repairing my issue in one hour when another technician at a different company couldn't do in three weeks !!!! Jimmy for installing my pump last year! read more

"The technician was very professional and knowledgeable. He was very customer oriented and a pleasure to talk with.".

Flawless Pool Service and technician Joe and Jeff performed exceptionally well to repair my pool filter housing. They had extreme patience dealing with the home warranty company to get the job authorized and performed the repairs quickly after authorization. Highly recommend Flawless Pool Service for all your repair needs. read more

The technician was timely, informative and efficient. He wasted no time and his work is awesome.

Flawless is always responsive. They pick up their phone or call back. Never had an issue. Tech's are always on time and complete the job. Their work is clean and thorough. I like this company. I'd use them with or without First American Home Warranty. read more

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Terrible company they can't fix anything don't go with them.thwy sent some Yahoo out couldn't find his way out of a paper bag. The salt cell needs to be replaced it's 7 yrs old then have a 5 year Life span . instead of checking the age they only do visual checks and said we never cleaned it so we got denied from warranty company .. read more

warnjng do not hire this company for any pool services. im going to sue this company for coming out to change a pool motor. when i decided i did not want their service they purposely installed my pool motor incorrectly and caused it to leak. it never had a leak before!!!! the pool technician jimmy is a complete jerk!!! i've already filed a complaint with business better bureau and a complaint with the insurance company that sub contracted the job to them!!! do not hire these guys!!! read more

Flawless Pool Service was sent through First American Home Warranty. They were great. I would recommend their company for your pool service needs. read more

Completed work without a hitch. He verified the problem with me and replaced the item.

They came out as a "home warranty"insurance repair for a pool motor issue Quick reply, knowledgeable tech, problem fixed read more

Great service. Very professional and they know what they're doing and recommending. I had a new pool pump installed. After 2 previous quotes that ended up being either a 1/2 job or $gouge, I decided Flawless was reputable and LICENSED for quality of service they very much deserve. read more

The tech was a nice guy but I didn't agree with flawless saying that they only give receipts via text and it wasn't itemized that's why they charge more after they quote the insurance. The insurance don't question them only go by the first observation and don't let you have a second opinion after all that it still not working properly read more

Joe and Jimmy always take care of the issues I have had. Fortunately everything has been covered under my Home owners warranty. I check before I open the ticket of course, but when these guys are on it, they communicate through the process, prompt, friendly, responsive and take care of it. I have had them out 4 times in 2 years and they get it done! read more

"Jimmy was very helpful and kind. All the concerns we had were addressed upon his visit.".

STAY AWAY from this home warranty authorized company!! Horrible communication!! What was supposed to be a routine pool heater replacement, ended up with having to re-plaster the pool because the water sat there too long from waiting for them to get back to us and it damaged the pool surface. We ended up spending $8000 to repair the pool (on top of the cost to repair the heater from an outside company) when it could've been avoided if they had followed up with the warranty company. No communication and no follow up whatsoever so our water sat there for WEEKS, without being able to run the pump/filter. What kind of company allows that kind of customer service?? The never answer their phones or call back when you leave a voicemail. If your home warranty assigns you to them, demand another one because this one is unreliable! read more

I recently had Flawless Pool Service visit my home to (dispatched by American Home ShieldsHome warranty) diagnose an issue with my salt cell. Unfortunately, the experience was not up to expectations. The technician, who had visited my property previously, displayed a lack of professionalism during the visit. Instead of providing constructive feedback, he focused on criticizing my handling of the salt cell, assuming I had memorized the manual's instructions. While I appreciate expertise, I would have preferred a more courteous and solutions-oriented approach. read more

I am just adding the same experience what people have written below. Joe came with an attitude...on his face itself it showed me " I am not going to fix your pump" As I am getting $85 from your insurance not to fix things... I am really pissed off and wasted my whole day waiting for this guy. to come and tell me your pump is not covered. I don't want to waste more time on this. But just want no other person get screwed by this people & insurance. read more

"The technician responded timely. Appointment was made within hours and the technician was at my house within the hours that he said he would come. He made the assessment, called for approval and worked on the repairs in a timely fashion and even explained how long the repair would take. He was courteous and left the area clean. Very professional read more

Great service, knowledgeable technician. Jimmy was helpful in explaining how the new equipment works.

Joe always does an amazing job every time. Very thorough and fairly priced. I appreciate how quickly he was able to schedule to come out and complete the job quickly. read more