I had a great experience with Flawless Pool Service. Flawless was assigned by my home warranty company to fix a leaking motor. A representative arrived, diagnosed the issues, and submitted a report to the home warranty company. All of the repair were approved. On the day the repairs were completed, the representative was on time and finished the work in a couple of hours. He was on time, professional, and called me with a review of the work completed. Flawless did a great job for us. read more

Bad service Rude technician Although he did know what he was doing I would not request there services again Quality was ok although did. It explain what was doing read more

Do not I repeat do not call this company and pray your warranty company does not use them! Worst experience they don't fix they create more of a problem for you. They claim your equipment is damaged in places it wasn't before. They rip people who use warranty company's and make Sure your claim gets denied. read more

Jimmy the technician is very nice; however Jeff is dismissive and flippant. We are fully aware of how repairs work when going through a home warranty so this review is 100% about Flawless Pools and nothing about the warranty. They came out the first time and did what they were supposed to do the repair pool equipment no complaints there. Unfortunately 2 days later the pool was not working again, reopened my claim and waited for them to contact me. Due to the hot weather I was nervous for my pool to not be running, assuming we would get priority due to the prior failed attempt to repair our pool I contacted them to see when they could come out. Jeff was rude and dismissive and said he will call me back. They came back out on 31st confirmed that they now need to replace my motor to my pump and would turn in claim asap. This was Monday (keep in mind original appointment was Tuesday 25th so we are a week in). Knowing my warranty company and how quick they are to contact us to go over our out of pocket expenses when they hadn't contacted me by Wednesday I contacted them only to learn the claim had not been turned in yet. Called flawless pools who tried to say they did but figured out they had not again the conversation with Jeff being dismissive and rude to me. Within minutes of the call my warranty contacted me to inform me of my out of pocket. I approved it right away and contacted Flawless right away to go over options. We had to upgrade our motor due to code. Since we wanted a programmable motor we were told we needed to buy a whole pump. Jeff said he would email me that night with quote of course he did not. Received email next day and immediately approved through email and called to verbally approve. Jeff said he would call me later to schedule the install and of course he did not. I called next morning to once again a flippant rude Jeff who said he would call me later to schedule but due to holiday would not be until at least Tuesday the 8th (2 weeks no pool pump). I waited all day no call of course. Finally I called again but this time expressed my frustration on voicemail going through this whole situation. Jeff called me back to try to blame this situation on not knowing how it works to go through warranty (keep in mind warranty was only hovering couple hundred we were paying couple thousand) I tried to speak only to he yelled at stating "I am speaking" after allowing him to speak I broke the situation down showing has nothing yo do with warranty and Jeff informed me they will not fix my pool. Fine with me after the way he spoke to me they were not stepping foot on my property. Found a new company to do the repair and guess what.... You don't have to replace the whole pump to put a programmable variable speed motor what a shock. So new company installing saving me over $1,000 and that's after adding some other equipment just because I want to. Never trust this company. read more

Flawless Pool Service is a high craftsmanship and extremely customer concious service provider in my opinion. Had an awesome experience with Jimmy. He walked me through the repair and made sure to future proof my pool. He also was able to detective the problem incredibly fast, point out the problems and walk me through what needed to be done for the repair. He then came in and immediately fixed my problems and gave me suggestions on how I could improve the lifespan of my pool. Most of my pool guys could not find the problem and were selling me on 700 dll pumps and 300 dll repairs. He fixed what would have costed me 1k in 30 minutes. He was honest and told me the problems and taught me along the way. He was extremely passionate about pools and the different setups. Great work and awesome craftsmanship, would call again. 10/10 read more

We had Joe over at our house today to repair a couple of issues that we had. Very knowledgeable and courteous. I would definitely recommend, especially compared to the last company that we had out (check my reviews for more info). Great work, all issues fixed and Joe was great. read more

Pool motor excessive noise, replaced with new bearings , runs like brand new.Flawless was on time with their appointments and got my motor and pool running fast read more

Had a problem with no power to my Hot Tub, so I called Flawless Pool Service. Joe arrived on time and quickly determined that the main breaker needed to be reset. He was able to diagnose and solve the problem in less than 15 minutes. read more

Technician very knowledgeable, timelines terrific, Jimmy diagnosed and promptly fixed the problem with understandable explanation.

These guys are some of the most unprofessional bunch of knuckleheads I have dealt with. They came to my house to look at the pool pump and said they never saw a pool pump with the damage my pool pump has including bad seals and bearings. Last time I checked, rusty bearing surfaces and bad seals on a 20 year old pump should be the expectation, maybe they don't have much experience? Anyway, they told my home warranty company not to pay for it, now they also don't get to install a new pump, I don't know how that makes business sense. read more

Ensuring parts that are ordered match the system. A dark gray tank bottom on a tan filter is just not ok.

Great communication on service. Went above and beyond excellent service. would recommend to others

I don't usually leave reviews but I felt the need to say .... DONT listen to all the bad reviews ! flawless pool service was great ! Not only are they professional and friendly they were fast to have a technician come out to my house Jimmy came out figured out the problem he was scheduled within days to come Back to do the repairs he even came on a holiday and got the job done. Very nice work I have no complaints . THANK YOU flawless pool services read more

They are polite and knowledgeable and get job done and efficiently as they can. We recommend.

On time great knowledgeable tech. I would recommend Jimmy im not kitten meow professional

I need it by motor, replace through my home warranty first American. Technician came a fantastic job of troubleshooting Truth the insurance. Excellent customer service. Jimmy is a great technician and very experience. Excellent customer service. read more

Jeff is the absolute worse person do deal with. It is so rude and acts put out. Would never recommend this company. Jeff basically said that they are so busy with referral work from home warranty companies that they will get it done whenever. He is absolutely awful and should NOT answer any phones or deal with the public. read more

I used Flawless to remove and replace a pump/motor (5-21). Old single stage motor went out. Wanted a Variable Speed motor/pump assembly. I had the home warranty but they don't cover upgrading the equipment. I paid for the VS pump/motor and the tech completed the job and the assembly including pipe assemblies have worked flawlessly for 5 years. read more

Joe came to evaluate my pool filter. Flawless pools was assigned to me by my American Home Shield Warranty company. Joe was very personable and knowledgeable. He took his time to explain everything to me and to provide a thorough inspection. I appreciate the team for the great service. read more

Wow the person answering the phone is extremely rude and difficult. Very disrespectful to customers. I had this company (hired through warranty company) come and fix a leaky pool filter back in May 29, 2025. from the first phone call I placed I knew this guy Joe or Jimmy not sure of this guy's name but he was a bit rude but I just sucked it up because they were working g on my pool equipment. Gave him the benefit of the doubt and not I need my pool filter cleaned by my pool cleaning company and they can't open the pool filter easily and are asking what was used because it's extremely tight and they don't want to break anything. So I called this co. Flawless pool service and I asked if he could explain if there were any adhesives or something that would cause the lever to not open ? He was super condescending and not helpful at all. I later explained after he rudely said " I don't know what to tell" I said he was being really rude and not helpful at all when I'm only trying to get answers and figure out what to do about problem. He seemed irritated and hung up on me. Just please stay away from this company. I don't believe they know how to treat a customer and it's ashamed they are still in business but I feel I need to let people know how extremely rude and unprofessional they are. read more

Jimmy from Flawless Pool Service was absolutely outstanding. He came out promptly, was professional, knowledgeable, and took the time to explain everything clearly. He did a fantastic job servicing my pool and made sure everything was running perfectly before he left. You can tell he truly cares about the quality of his work and customer satisfaction. It's hard to find service this reliable and thorough these days. If you need pool service, I highly recommend Jimmy and Flawless Pool Service -- top-notch experience from start to finish! read more

Run for the hills!!! These guys are hacks!!! They work for the warranty company to deny claims. My filter tank is 21 years old and needs to be replaced. It leaked then ruptured. End of story. The tech shot 41 pictures and tried to say that the tank blew 30 feet in the air. This did not happen. I was there, he wasn't. The pump doesn't make enough pressure to do that. We may end up in court. Do yourself a favor, do not use Flawless Pool Service. read more

Jimmy was amazing . On time courtesy very professional. He answered all my questions and showed me the system was operating properly when he completed the job . It's hot outside so I appreciate you for coming out working on this heat . read more

Worst pool company i have ever dealt with. I would not go with this company, if the warranty you have send you this company I would call the warranty and have them dispatch a different company if you can! The people answering the phone are just as unprofessional as the workers they sent out to try to fix your problem. The technician Jimmy was not helpful at all every time I asked a question he would cut me off before I could not finish my question. He showed up and right away was in a hurry to go to the next claim. He blamed my heater for not working properly because of the pressure from the pool vacuum cleaner. All he did was switch a couple valves around and left. Now my pool filter has a big leak and pretty much they told me over the phone to go F myself they only came to fix the heater and had nothing to do with my filter leak even thoe the first question they asked me when they booked the appointment was if my filter was working properly and when was the last time I had it cleaned? They totally contradict themselves when you ask them questions all they do is give BS answer and hope you go for it so that they can leave and go on to the next home. This company is a BS company I would not go with them! read more

Terrible customer service and terrible people for that matter. From the guy answering the phone to the guy who came out and looked at my pool equipment. They were both super rude, snarky and condescending. Like more rude than any contractors/people I've dealt with in dealing with my new house, and I've dealt with a lot. They just seemed angry to be in their line of work. Both the guy who came out and the guy answering the phones were beyond condescending. I honestly don't think they even know what the word means. The guy that came out to check my equipment called me a straight up lier and I just about threw him out of my property. He also kept speaking to me like I was an idiot and like he had all the answers but wasn't willing to communicate with me even though he was clearly a brick shy of a full load. He verbally quoted me $18,000 for a job and my dad and I ended up doing it ourselves for $8000 . That's $10,000 in profit for a 1 day job!! These people are out to bend you over. Do not use this company. These people are terrible people. Tons of other good pool people out there. Their name is actually extremely ironic because they couldn't be more flawed. read more

First American Home Warranty sent this company to address my pool motor issue. It was loud and only running for a few minutes. Jimmy came out and was able to tell me the issue and what caused it. He sent all the info needed to get this replaced and it was completely fixed by mid week. I'm a satisfied customer and will be reaching out if any other services are needed read more

Technician Jimmy very knowledgeable and explained everything. Appointment scheduled very quickly

This company was referred for service to my pool heater by First American Home Warranty. The heater to my pool was expelling gas and would leak water when the pool was "on." Since there was a sprinkler head right by the unit the technician diagnosed that the issue as the sprinkler directly watering the unit. I explained to the technician that that sprinkler is not used as there is no foliage around or near. In fact, I always hand water my yard as not only is it more economical it is better for your plants. This information was completely ignored and the technician reported owner damage to the unit. I then contacted two separate independent contractors Both contractors had agreed that the water damage is directly related to the age of the unit. I contacted Flawless Pool Service again to demonstrate with a video of the leak whereas water was leaking from the unit and the area around the sprinkler was dry. They were not interested and insisted that their diagnosis was correct. They also stated that my twenty-five plus years pool heater would have lasted longer had it not been for the sprinkler. However, if you "Google" the life span of a gas pool heater, you will find out, gas heaters " Generally 7-12 years, but can be less with poor maintenance or more with excellent care. My heater lasted twice as long. After a short recent phone conversation with a technician from Flawless Pool Service, I inquired about the diagnosis the technician refused to see the video demonstrating the water leaking out of the unit. This technician was adamant regarding their diagnosis. Buyer beware "Flawless Pool Service" has definite FLAWS! read more

I have a rental which I purchased around 3 years ago. I have had AHS warranty ever since I purchased the property. I also have had the same tenant in this property ever since I purchased the property. The property has a pool. Pool pump has been working fine ever since I purchased the property. Pool pump has a timer and pump was turned on/off by the timer every day early in the AM. Looks like the pool cleaning company informed the tenant that the pool pump is not working when they came to clean the pool on 5/27/25. On My 27, 2025 my tenant called me at 6:05 PM PST to inform me that pool pump is not working. I called AHS 10 minutes later (the same day 5/27/25) to request service. AHS assigned Flawless. Flawless tech came on 5/29/25. When I spoke to the tech, he told me that I tried to fix the pump first. I told the tech neither I or the tenant tried to fix the pump. I also told the tech that it would be silly of me to try to have the pump fixed when I have warranty through AHS. The tech from Flawless even made fund of me when I told him that we did not attempt to fix the pump before calling AHS. He was being very sarcastic. Long story short, AHS denied our claim because of incorrect report from Flawless Pool. Stay away from these people. Very unprofessional team. They made their $125 no matter what. read more

These people are crooks. My pool Warrenty company sent them out to evaluate my crack pool pump. They stated it was cracked however since my ph on the pool was off this voided the Warrenty. What does pool ph have to do with a cracked pool pump? I told the guy the pool has been off for 3 days so of course chemistry is off. Flawless pools gets $100.00 for every assignment they get from the home Warrenty company. Flawless pools spends 5 minutes at your address and find something to void the warranty. The company then denies your claim. There both crooks Bottom line stay away from Flawless pool repair because there dishonest. Jeff is one of their technicians and he's the one thats dishonest read more

Great service. Fixed the problem and throughly inspected the pump. Jimmy was polite and very knowledgeable!

All around Happy with this company!!! Jeff promptly answering the phone scheduling me in!!! Joe for repairing my issue in one hour when another technician at a different company couldn't do in three weeks !!!! Jimmy for installing my pump last year! read more

The service was very good and I would be happy to recommend their service. The technician I had was very knowledgeable. Thank you again. John read more

Flawless is always responsive. They pick up their phone or call back. Never had an issue. Tech's are always on time and complete the job. Their work is clean and thorough. I like this company. I'd use them with or without First American Home Warranty. read more

Flawless Pool Service - VGreen Evo Variable Speed Motor - Pool & Hot Tub Service Near Me

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"The technician was very professional and knowledgeable. He was very customer oriented and a pleasure to talk with.".

Flawless Pool Service and technician Joe and Jeff performed exceptionally well to repair my pool filter housing. They had extreme patience dealing with the home warranty company to get the job authorized and performed the repairs quickly after authorization. Highly recommend Flawless Pool Service for all your repair needs. read more

The technician was timely, informative and efficient. He wasted no time and his work is awesome.

Terrible company they can't fix anything don't go with them.thwy sent some Yahoo out couldn't find his way out of a paper bag. The salt cell needs to be replaced it's 7 yrs old then have a 5 year Life span . instead of checking the age they only do visual checks and said we never cleaned it so we got denied from warranty company .. read more

They came out as a "home warranty"insurance repair for a pool motor issue Quick reply, knowledgeable tech, problem fixed read more

Flawless Pool Service was sent through First American Home Warranty. They were great. I would recommend their company for your pool service needs. read more